Gloucester, Gloucestershire, United Kingdom Hybrid / WFH Options
EDF Energy
effective implementation and exploitation of cost. You will look to ensure all our service metrics remain current, making use of traditional delivery against CSL's/KPI's, introducing balanced scorecards, user experience metricsgreements, service availability and continual service improvement metrics, whilst working together to define and agree service improvement targets to improve service delivery. As the Senior Service More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
First Central Services
trends, inconsistencies, and opportunities in line with executive priorities Building and maintaining data models (typically using SAS), utilising various data sources to develop insights into claims performance across the balancedscorecard Presenting and visualising analysis clearly to add value, with insightful commentary and clear actions or recommendations Collaborating with operational teams to make recommendations for improving indemnity performance More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
trends, inconsistencies, and opportunities in line with executive priorities Building and maintaining data models (typically using SAS), utilising various data sources to develop insights into claims performance across the balancedscorecard Presenting and visualising analysis clearly to add value, with insightful commentary and clear actions or recommendations Collaborating with operational teams to make recommendations for improving indemnity performance More ❯
As Commercial Finance Manager, you will: Manage the cadence and calendar of commercial finance deliverables, ensuring timely insights and reporting. Develop operational and executive reporting packs, including dashboards and balanced scorecards. Run and maintain our Annual Recurring Revenue (ARR) analysis and support deeper insight into SaaS performance metrics. Build and maintain reporting templates and KPI tracking for divisional finance More ❯
year horizon. Strong analytical skills, with experience using e-sourcing platforms and spend/savings analytics tools. Track record of delivering measurable results through procurement strategies, supported by a balancedscorecard or similar performance metrics. Experience working within complex and matrixed organizations, driving innovation and continuous improvement across procurement functions. A collaborative leadership style with a focus on More ❯
the Director of Customer Care, you will: Lead, motivate, and develop a high-performing team of c.3000 people in multi-site locations, fostering operational excellence Drive delivery of a balancedscorecard across efficiency, service, revenue, and compliance metrics. Oversee first-line operations across all channels (voice, chat, social media, complaints), markets, and segments, ensuring continuous optimisation. Manage senior More ❯