Manchester, North West, United Kingdom Hybrid / WFH Options
Fran Grant It Recruitment Ltd
/initiatives and business acquisition demands. SLA/OLA management across the various application and environment owners. Pro-active supplier management, working to a balancedscorecard or similar framework. SKILLS & EXPERIENCE REQUIRED Demonstrable Salesforce admin/development experience (min 4 years). Team lead/management experience. Experience more »
defined objectives. Facilitates continuous assessment, evaluation, and refinement of core Service processes to eliminate waste and reduce support-related costs.. Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience … of partner contracts. Experience of leading a team of analytical professionals in Telecommunications environment and driving Service Performance improvements through tangible insights. Certified in balancedscorecard professional ITIL Expert Qualification. more »
defined objectives. • Facilitates continuous assessment, evaluation, and refinement of core Service processes to eliminate waste and reduce support-related costs.. • Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience more »
