improvements Requirements: Experience managing a helpdesk/service desk within Facilities Management or Building Services essential Strong leadership and coordination skills Excellent communication and client-facing ability Proficient with CAFM/job management systems Able to thrive in a fast-paced, service-driven environment More ❯
a focus on contract negotiation, vendor oversight, and operational excellence. Strong financial acumen with experience developing detailed budgets and controlling costs effectively. Advanced proficiency in facilities management software (e.g., CAFM systems); familiarity with Warehouse Management Systems (WMS) is a plus. A track record of supporting sustainability initiatives such as energy audits or EV/PV/MEES implementation. Exceptional communication More ❯
safety for building-related works. Support audits and track incidents, complaints, and non-conformities. Manage office spaces, including stationery, coffee machines, and vending services. Track building assets via the CAFM system and ensure ongoing maintenance. Complete building checks and maintain a clean, presentable front-of-house environment. Regulatory Compliance: Ensure compliance with Health & Safety, Environmental Protection, and various ISO standards More ❯
safety for building-related works. Support audits and track incidents, complaints, and non-conformities. Manage office spaces, including stationery, coffee machines, and vending services. Track building assets via the CAFM system and ensure ongoing maintenance. Complete building checks and maintain a clean, presentable front-of-house environment. Regulatory Compliance: Ensure compliance with Health & Safety, Environmental Protection, and various ISO standards More ❯
relationship-building and communication skills. Experience using CRM tools (preferably HubSpot) and customer success platforms. Ability to analyse customer data and translate insights into action. Familiarity with IWMS or CAFM platforms is a plus. Bachelor's degree in Business, Marketing, Computer Science, or a related field. Customer obsessed and outcome driven. Confident communicator and active listener. Organised and able to More ❯
communication to the service desk on the nature of the customer impact Support customer audits and the supply of all required evidence of compliance where required Manage assets within CAFM systemand ensure ongoing maintenance is planned and completed as required Maintain required building-specific procedures and records Qualifications and Experience: Previous experience of building management, service delivery and infrastructure, and More ❯
pipelines: CI/CD, Docker, Kubernetes, automated tests, load testing, and web/application servers (e.g. Apache). Troubleshoot effectively using CLI tools (bash). Guide integrations with external CAFM/CRM systems via APIs. Apply a strong ownership mentality — taking features from design through deployment and ensuring reliability in production. Standards & Collaboration Champion best-in-class engineering practices across More ❯
Manage and maintain client portals, ensuring accuracy and accessibility. Produce management and performance reports for senior leadership, identifying trends and improvement opportunities. Act as the internal lead for the CAFM system including setup, reporting, and training. Lead onboarding and induction of new team members, ensuring consistent understanding of processes and standards. Support management and renewal of company accreditations (e.g. ISO … and FM service delivery. Demonstrable experience managing or developing a helpdesk or planning team. Excellent organisational and communication skills with the ability to prioritise and delegate effectively. Proficient with CAFM systems, Excel, and Microsoft Office applications. Analytical and detail-oriented, with strong reporting and data interpretation skills. Calm under pressure and able to manage multiple workstreams simultaneously. Desirable: Experience managing More ❯
Job summary Are you someone who wants to make a difference? Are you passionate about great patient care and the pivotal role CAFM systems play? If so, this great opportunity could be for you......... A new and exciting opportunity has arisen to join us at The Shrewsbury and Telford Hospitals (SaTH), and support our Estates & MES team with their core … of the Trust's estates system portfolio. Be the System manager, process data updates and upload documents, be the main lead and point of contact for all MiCAD (Estates CAFM System) and CAD queries, provide assistance to colleagues and other users as required, liaise with the MiCAD company for timely resolution of eventual system failures, lead on licences update and … ability to undertake long periods of concentration. Ability to communicate effectively and constructively challenge. Complex report writing skills. Specific Job Requirements Essential Proficiency with MS Office (Esp Powerpoint) and CAFM Systems such as MiCAD. Working knowledge of Autocad. Experience of process improvement in CAFM/MiCAD. Working effectively with internal and external stakeholders in a large complex organisation. Building working More ❯
of assets and planned maintenance activities in Maximo. Data cleansing and quality improvement. Dashboard creation and reporting using Power BI. Code for bulk uploads into Maximo. Support mobilisation of CAFM systems and mobile/field solutions. Develop content for mobile forms (V-Forms) and SharePoint. Create reports and analysis to enable data-driven decision-making. Act as a peer and … partner to operational teams to improve digital delivery. Essential Qualifications/Skills Experience working with Maximo or similar CAFM systems Strong analytical and reporting skills, ideally with Power BI Proficiency in SharePoint and digital form development Ability to collaborate effectively with operational teams A background in facilities, infrastructure, or engineering environments Coding experience for bulk data uploads is highly desirable More ❯
of assets and planned maintenance activities in Maximo. Data cleansing and quality improvement. Dashboard creation and reporting using Power BI. Code for bulk uploads into Maximo. Support mobilisation of CAFM systems and mobile/field solutions. Develop content for mobile forms (V-Forms) and SharePoint. Create reports and analysis to enable data-driven decision-making. Act as a peer and … partner to operational teams to improve digital delivery. Essential Qualifications/Skills Experience working with Maximo or similar CAFM systems Strong analytical and reporting skills, ideally with Power BI Proficiency in SharePoint and digital form development Ability to collaborate effectively with operational teams A background in facilities, infrastructure, or engineering environments Coding experience for bulk data uploads is highly desirable More ❯
of assets and planned maintenance activities in Maximo. Data cleansing and quality improvement. Dashboard creation and reporting using Power BI. Code for bulk uploads into Maximo. Support mobilisation of CAFM systems and mobile/field solutions. Develop content for mobile forms (V-Forms) and SharePoint. Create reports and analysis to enable data-driven decision-making. Act as a peer and … partner to operational teams to improve digital delivery. Essential Qualifications/Skills Experience working with Maximo or similar CAFM systems Strong analytical and reporting skills, ideally with Power BI Proficiency in SharePoint and digital form development Ability to collaborate effectively with operational teams A background in facilities, infrastructure, or engineering environments Coding experience for bulk data uploads is highly desirable More ❯
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Safer Hand Solutions Ltd
will join a busy, but supportive Facilities Management team. Acting as the first point of contact, you will manage a high volume of enquiries and service requests via a CAFM system, telephone, and email. As the Service Desk Coordinator, you will play a vital role in coordinating both internal teams and external subcontractors, ensuring all jobs are scheduled, tracked, and … completed to a high standard. Key responsibilities include: Receive, log, and manage service requests through the CAFM system, email, and phone. Coordinate and schedule work with external subcontractors, ensuring compliance with SLAs. Track and monitor the progress of requests, providing updates to clients and colleagues. Ensure all jobs are completed on time, escalating issues where required. Deliver excellent customer service … building strong relationships with clients and subcontractors. Maintain accurate records and reports within the CAFM system. Provide administrative support to the wider Facilities Management team. Requirements: This is a fast-paced, reactive role that requires excellent communication, the ability to prioritise under pressure, and a strong focus on delivering outstanding customer service to our clients. To be successfully considered for More ❯
