build relationships with our existing and potential clients, understanding their unique business requirements and how this translates to their use of our market leading software products: Risk Manager, Vantify CAFM and Supply Chain. You will bring solutions to our clients' issues, guiding them through the use of our software with the support of our dedicated helpdesk team. This role combines More ❯
solve on the job, whilst always promoting health & safety excellence. ABOUT THE ROLE Key Accountabilities include: Ensuring all works are delivered in accordance with legislation and contractual obligations Utilising CAFM/PDA technology for real-time job updates and providing detailed reports on works delivered Responding promptly and effectively to reactive maintenance issues and help desk requests related to heating More ❯
Friday. (Inc 1 hour lunch) Location: St Albans Salary: up to 27k per annum Holidays 20 + BHs + Company pension Duties: · Cross referencing the shared mailbox with the CAFM system to ensure all faults have been raised · Keeping the shared mailbox tidy by filing emails in the relevant folder one logged · Responding to the client · Assist with issuing small More ❯
Friday. (Inc 1 hour lunch) Location: St Albans Salary: up to 27k per annum Holidays 20 + BHs + Company pension Duties: · Cross referencing the shared mailbox with the CAFM system to ensure all faults have been raised · Keeping the shared mailbox tidy by filing emails in the relevant folder one logged · Responding to the client · Assist with issuing small More ❯
experience in a similar helpdesk or scheduling management role (ideally within FM or maintenance) Strong leadership and communication skills Excellent organisational and problem-solving abilities Proficiency in helpdesk or CAFM software A calm and professional approach under pressure Whats on Offer: Competitive salary of £42,000 per annum Office-based role within a friendly and supportive team Career progression opportunities More ❯
or equivalent 18th Edition IEE: Wiring and Installation Strong communication skills and the ability to deal with all levels of staff, or difficult situation. Ability to operate and investigate CAFM systems. IOSH Accredited Demonstrate a good understanding and be technically competent in all building services, UPS, generators, static switches, water treatment, refrigeration and air conditioning and CHP systems. Ability to More ❯
improvement within the helpdesk, suggesting and implementing process enhancements to increase efficiency and client satisfaction. Main Duties Facilities Helpdesk Management- Managing a Team of Facilities Helpdesk Operatives Updating the CAFM system with any changes- Elogbooks and Concept Evolution Ensuring the Smooth and Efficient running of the Helpdesk Ensure Helpdesk Operatives are carrying out the Correct Processes when completing jobs and More ❯
such as NVQ or City & Guilds Good knowledge of plant rooms and day-to-day building maintenance Key Accountabilities Ensure all works comply with legislation and contractual obligations Utilise CAFM/PDA technology for real-time job updates and provide detailed reports on work completed Respond promptly and effectively to reactive maintenance issues and help desk requests related to mechanical More ❯
improvement projects within Estates Management, Construction, Asset Management, Building Safety/Compliance, or similar fields. Desirable Experience Experience with Agile project delivery methodologies. Familiarity with industry systems such as CAFM, IWMS, CDE, or similar. The role is inside IR35, offering circa £450-£500 per day DOE, with hybrid working arrangements (2-3 days on-site per month). InterQuest Group More ❯
Birmingham, Tile Cross, West Midlands (County), United Kingdom Hybrid / WFH Options
Pertemps Birmingham Industrial
evaluating ROI. Adaptable, resourceful, and committed to providing value to all areas of the business-big and small. Familiar with wider business systems such as ERP, CRM, MIS, or CAFM platforms. This Role Would Suit Someone Who : Has worked in a group environment and understands the challenges of balancing multiple stakeholders and business types. Enjoys getting out into the business More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Hamilton Rowe Recruitment Ltd
faults and provide clear recommendations for repair or improvement Adhere to RAMS and safety protocols at all times; update documents as needed Accurately complete digital service reports and maintain CAFM records Communicate effectively with clients, site managers, and other trades Keep plant rooms, work areas, and vehicles clean and well-maintained Key Skills & Competencies: Strong technical knowledge of chillers, AHUs More ❯
day-to-day building maintenance Key Accountabilities will include: Ensure all works are delivered in guidance of the legislation and contractual obligations and in accordance with industry legislation Utilise CAFM/PDA technology for real-time job updates, and provide detailed reports on works delivered Respond promptly and effectively to all reactive maintenance issues and help desk requests related to More ❯
supporting system users, this could be the perfect opportunity for you! As an Asset Technician, you will play a key role in supporting the development and management of our CAFM (Computer-Aided Facilities Management) system, ensuring the accuracy and efficiency of Asset and Maintenance records. You will be the first point of contact for system users, assisting with system access … first point of contact for system users, providing advice and guidance on system access and setup. Coordinate and record Planned Preventative Maintenance (PPM) schedules. Manage user accounts within the CAFM system, ensuring appropriate access and permissions. Import and export data (asset, finance, supplier, and work orders) to/from the CAFM system. Support the creation and maintenance of user guides … ensuring effective communication of system updates. Assist with planning and delivering training sessions for CAFM system users. Provide helpdesk support via telephone, video call, and email to resolve system-related issues. Assist in generating reports on key performance metrics, including bespoke Excel reports and Power BI dashboards. Test new features and updates to the CAFM system before live deployment. Assist More ❯
Plymouth, Devon, United Kingdom Hybrid / WFH Options
Babcock Mission Critical Services España SA
Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Location: Devonport, Plymouth, GB, PL1 4SG Onsite or Hybrid: Hybrid Job Title: CAFM Senior Support Engineer Role Type: Full time/Permanent Role ID: SF65463 At Babcock we're working to create a safe and secure world, together, and if you join us … you can play your part as a CAFM Senior Support Engineer at our Devonport Royal Dockyard site. The role As aCAFM Senior Support Engineer, you'll have a role that's out of the ordinary. Play a pivotal role in transforming Babcock's Maintenance operations, contributing to the delivery of the Asset Analytics modernisation programme and supporting customer readiness for … a forthcoming contract. Join a dynamic team driving innovation, efficiency, and performance improvement across critical infrastructure. Day-to-day, you'll manage and optimise the Computerised Maintenance Management System (CAFM), delivering new projects, continuous improvements, and tailored training to enhance asset maintenance performance and support business objectives across Babcock Devonport. Manage the CAFM across all Babcock Devonport departments. Lead CAFMMore ❯
Job summary A position has arisen to join our Help desk Team providing a triage service to our customers. The team answer calls and requests through a CAFM system prioritising and ensuring patient safety is never compromised. At times the requests can be complex and difficult requiring the administrator to remain calm and focused . Good communication and administrative skills … Desk function, as the point of contact for the wider Trust to ensure reactive tasks are appropriately logged and issued, utilising the Trust's adopted ComputerAided Facilities Management (CAFM) system received via the portal, calls and email.- Work flexibly within a team of pooled administrators, provide efficient and effective administration relating to the financial aspects of the Estates and … approval and sign off by the Maintenance Manager/Trust Estates Engineering Technical Lead To be responsible for being a single of source of reporting of Estates information via CAFM Calls taken on the Help Desk will constantly interrupt the usual work pattern as these have been assessed and require detailed knowledge and judgement to determine appropriate prioritisation to meet More ❯
away the burden of facility operations, freeing up our customers to concentrate on their business. Purpose Provide day to day ownership and expertise of the technical aspects of our CAFM systems, working closely with the wider technical, subject matter and operational teams: Responsible for the setup, configuration and documentation of the CAFM system components and workflows, aligned to the requirements … test scripts for full and regression test scenarios Identify opportunities, and make recommendations for solutions or improvements to business process and operational use that can be achieved through the CAFM system applications Support the IT Training Manger to ensure a thorough training program is in place covering all aspects of the CAFM system as per our configuration - work closely to … on the investigation and resolution of incidents, maintaining good communication with users throughout Work with the wider IT and Technology solutions team to ensure appropriate resolutions on service impacting CAFM issues escalated to them Person Specification Proven experience of delivering application support (including troubleshooting and resolving technical issues/problems), configuration and administration to agreed service levels Experience in the More ❯
asset management, operational efficiency and employee satisfaction enabling informed decision making that enhances workplace productivity. Leverage technology for smart building and asset management and integrated workplace management systems e.g. CAFM, energy management software, BMS. Implement KPIs to measure effectiveness of Statutory Inspections and PPMs Collate, analyse and produce KPIs on areas such as Workplace occupation, Accident/Near Miss, Waste … maintained. Submission of Permit to works/any relevant licences to facilitate contractor works. Utilise departmental and company tools to co-ordinate activities associated to the supply chain (e.g. CAFM) Ensure compliance with environmental, health, and safety regulations, and implement sustainable practices where applicable. Workplace Co-ordinate any space utilisation requirements including move management processes (furniture changes, desk moves etc More ❯
Helpdesk Deliver maintenance across the Cluster to the BT Specification within the SI7 system Adjust local maintenance delivery to optimise asset life, enhancing system performance where feasible, whilst ensuring CAFM system data and structure retained Call on CBRE SMEs where required for support on CAFM, Fire, Water, QHSE issues Manage and coordinate subcontractors including quality checks on work undertaken Coordinate More ❯
Central and North West London NHS Foundation Trust
Job summary Additional support is required at Quality Trusted Solutions (QTS) to support the administration and updating of the ComputerAided Facilities Management (CAFM) to ensure it is representative of the managed estate. CAFM experience is essential. The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this … and dashboards to support the operational management and monitoring of the Hard FM service delivery. Further ad-hoc reports, analysis of data and/or trends relating to the CAFM system data, are also produced as required. Attends mandatory training and any other training appropriate to the role. This is to maintain existing and develop new skills as required to … adding, removing, and managing permissions for users of the system, e.g., QTS staff, suppliers and contracted staff going to sites. Acts as a point of contact for users of CAFM within QTS. Troubleshoots and resolves issues where possible. Escalates as appropriate to CAFM system supplier to resolve any faults or errors in a timely manner. Person Specification Knowledge & Qualifications Essential More ❯
simple 5-second reporting process, we turn every building occupant into a "human sensor," surfacing operational issues and streamlining resolution. Our solution provides immediacy, visibility, and accountability where traditional CAFM systems fall short. What's the opportunity? (Role) We're seeking a dynamic Business Development Executive to drive growth across three key channels: co-working spaces, direct enterprise sales, and … presentation and demonstration skills Sector Knowledge Understanding of co-working operations and tenant management challenges Familiarity with student accommodation sector dynamics preferred Knowledge of facilities management pain points and CAFM systems Awareness of workplace technology trends and PropTech landscape Previous PropTech or workplace technology sales experience Existing relationships within co-working, student accommodation, or professional services sectors Experience with partner More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Larbey Evans
decision-making across the firm Liaise with the workplace services team to coordinate any updates through additions, deletions, software updates or other changes as required Lead or support facilities CAFM projects, from planning to execution, ensuring deadlines are met and are within budget Oversee all stages of product creation for Service Now Workplace Service Delivery, including design and development Generate … to support strategic planning and resource allocation, providing actionable recommendations to improve efficiency and reduce costs Facilities Helpdesk Administrator Skills & Requirements: Proficient in ServiceNow Workplace Service Delivery or other CAFM/booking systems (e.g. Concept FSI, Maximo, Condeco) Experience working with Facilities, H&S teams is desired Strong analytical skills with a focus on data accuracy, quality assurance, and actionable More ❯
Redbridge, Greater London, Hainault, United Kingdom
SEE Services
role is for you. Key Responsibilities: Helpdesk Administration: Monitor the helpdesk email inbox to ensure timely responses and actions. Job Coordination: Raise jobs on our in-house CAFM (Computer-AidedFacilityManagement) system. Client Communication: Send quotes to client portals and respond to general queries via email. Call Handling: Answer incoming calls from clients, addressing general queries and logging emergency … experience in a helpdesk or administrative role is preferred. Strong organizational skills and the ability to prioritize tasks effectively. Excellent communication skills, both written and verbal. Proficient in using CAFM systems and other office software (e.g., Microsoft Office Suite). Ability to work under pressure in a fast-paced environment. A customer-focused approach with a commitment to delivering high More ❯
Helpdesk team, with overall responsibility for timely delivery of all reactive, project and planned tasks, and responsibility for being Super User of the Concept Evolution system Management of the CAFM system and the team to ensure accurate and live updating, compliance against the SLAs, KPIs and contractual obligations as noted in the FacilityManagement Agreements and to assist the Contract … Implementing Accountable to implementation, monitoring and management of all Helpdesk processes and working practices to ensure that the team works with clear structure and direction. Performance Management of all CAFM and Compliance related activities Statutory Compliance Operational and Contractual Compliance SLA Management Perfomance KPI's Management of rechargeable works, PPM and Reactive Tasks Recruitment, training, and line management of new … additional ad hoc duties as required by the Contract Manager or National Operations Manager Ensure that all key service specification, contractual obligations and deliverables of are recorded on the CAFM system assigned, and followed to closure to ensure SLA adherence, KPIs, H&S and Compliance Responsibilities Weekly review of Statutory Compliance management, compliance position and planning, in conjunction with the More ❯
Newton-Le-Willows, Merseyside, North West, United Kingdom Hybrid / WFH Options
Linaker Limited
plays an essential role in ensuring the smooth and efficient functioning of Linaker. You will be responsible for driving business-as-usual support for our critical IT applications (CRM, CAFM and MS365), as well as supporting reactive requests and identifying operational efficiencies to support the overall business strategy. WHAT YOU WILL BE RESPONSIBLE FOR Daily Operations & Support First Point of … System Issue Management: Act as the first point of contact when critical applications are degraded, escalate issues, and track resolution progress. Engineer Support: Support engineers with issues on the CAFM mobile system, troubleshoot problems, and escalate if necessary. Query Management: Respond to system-related queries. Report Requests: Scope and submit requests for report creation or amendments to CAFM/CRM … data interrogation skills. Excellent problem-solving abilities and attention to detail. Highly experienced in MS365 and Entra ID environment. Comfortable working with SaaS based products. Proficiency in CRM/CAFM systems (or equivalent) and a deep understanding of their functionalities. Strong communication skills and the ability to handle reactive requests effectively. Ability to work collaboratively with various stakeholders (internal and More ❯
Surbiton, Surrey, South East, United Kingdom Hybrid / WFH Options
JNC Recruitment Limited
CAFM Support Engineer In this role you'll get full remote flexibility, only needing to attend one on-site meeting per month. If youd prefer to spend more time in the office thats fine too, giving you the control over your time while still staying connected with the team. You'll take ownership of the CAFM system, shaping it with … and mentor others, sharing your skills and further establishing yourself as a subject matter expert. What you'll do You'll manage the setup, configuration and documentation of the CAFM system, ensuring it meets the needs of the business. You'll support mobilisation and demobilisation activities, keeping everything running smoothly. Working with IT Business Partners, you'll help analyse requirements … system remains fully operational, with successful backups and prompt resolution of any issues. What you'll need Experience delivering application support, including troubleshooting and resolving technical issues Knowledge of CAFM systems, preferably within facilities management At least 2 years' experience with MRI Evolution About the company You'll be working for a business that combines engineering and innovation to deliver More ❯