2 of 2 Permanent CTI Jobs in England

NICE CXone, Vonage, Cisco Webex Contact Center, Five9s, and/or Talkdesk is welcomed alongside this.Strong knowledge of contact centre technologies including IVR, ACD, CTI, conversational AI, voice and digital channels, call recording, workforce management, analytics, and reporting.Experience designing integrations across CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow, Zendesk), workforce management ...

Preferred vendors: CrowdStrike, Microsoft Defender, Palo Alto XDR, SentinelOneIntermediate Knowledge of VM – including deployment, automation of reporting. Preferred vendors: Rapid 7, TennableIntermediate Knowledge of CTI – including ingestion methodologies, and common ingestion and parsing methods (STIX/TAXII). Preferred vendors: MandiantAdditional requirements include:3-5 years’ experience working within ...