2 of 2 Permanent CTI Jobs in England

/Agentic AI in Pega (e.g., summarization, knowledge buddy/coach patterns) and NLP model tuning. Telephony/CCaaS: Genesys, Amazon Connect, Twilio, NICE; CTI handoff and screen-pop patterns. Cloud ops (Pega Cloud, AWS/Azure) and enterprise observability (Splunk/Datadog/New Relic). Travel/ ...

Call Server, VXML, Reporting) ICM scripting, routing logic, and call flow behavior Diagnose call routing failures, agent state issues, peripheral gateway problems, and CTI integration defects. Support CTI integrations with CRM systems and third‐party applications. Analyze logs, router traces, CVP logs, CUCM traces, and network captures to isolate complex … failover, and high‐availability strategies . Maintain accurate architecture diagrams, call flow designs, and failure‐mode documentation. Integrations & Ecosystem Troubleshoot complex integrations involving: Salesforce CTI, APIs, OAuth, and data synchronization Microsoft Dynamics CRM UCCE CTI/CVP/third‐party integrations Act as technical liaison between: Genesys vendor support Cisco ...