Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing Should have knowledge in CTI or Voice recording products Experience on VOIP, Dialer, ACD, IVR, SBC Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS , CPaaS More ❯
platform Minimum of 5+ years of experience in Service Cloud and Experience Cloud. Deep knowledge and experience in implementing Support Processes, Case lifecycle, Partner Support Management, Entitlements, Milestones, Knowledge, CTI, Chat. Strong knowledge of Service Cloud Einstein ,Prompt Builder, and Agentforce Strong understanding and hands-on experience with Salesforce configuration, Flows, validation rules, etc Good understanding of Einstein Analytics Excellent More ❯
leading a Consulting practice focused on Contact Centre technology with evidence of building capability and capacity Technical and customer delivery experience of working with: Contact Centre Architecture & Integration (IVR, CTI, CRM, Unified Intelligent Routing) Contact Center Hardware/Device Vendors Telecommunications Carriers & SIP Trunk Providers Workforce optimisation Microsoft Teams Calling Microsoft Teams and its integration with Dynamics 365 Nuance or More ❯
