1 to 25 of 57 Permanent Case Management Jobs in England

We are seeking an experienced ServiceNow Implementation Consultant to lead the configuration and deployment of a HR Enquiry/HR Case Management project. The ideal candidate will have strong hands-on configuration skills, a solid understanding of HR service delivery processes, and experience translating business requirements into scalable ServiceNow solutions. This is not a full time role and … will be based on a number of days to configure and deploy the HR inquiry process in ServiceNow Key Responsibilities: Configure and implement the HR Enquiry/HR Case Management module, including case types, workflows, templates, SLAs, and knowledge integrations. Gather and refine business requirements from HR and People Services teams. Build and customise ServiceNow components such … acceptance testing, issue resolution, and go-live activities. Provide knowledge transfer and documentation to HR operations and platform teams. Required Skills & Experience: Proven experience implementing ServiceNow HRSD, specifically HR Case Management/HR Enquiry. Strong configuration capability across the ServiceNow platform (Workflows/Flow Designer, Studio, Business Rules, Client Scripts, Data Models, Integrations). Good understanding of HR More ❯

their on going company growth. This individual must have experience designing high volume transactional systems (payment networks, IoT, banking, energy systems ect.), designing microservices architecture, have strong experience with case management or workflow automation tools, system integrations and be able to produce high quality documentation. Key Requirements of the Solutions Architect: Proven experience as a Solutions Architect, ideally … focusing on high volume transactional systems, and system integrations. Experience with either case management or workflow automation tools. Strong background with cloud microservices architecture. Deep understanding of API design, microservices, and event-driven architectures. Must be able to pivot across varied contexts & multitask effective Excellent stakeholder management and communication skills, with experience of working with C suite … executives to align business goals to technical ones. Strong problem-solving and organisational skills, able to work under pressure and overcome challenges. Experience with Pega case management tools would be a nice to have. Job Duties of the Solutions Architect: Lead solution design across core software systems. Work closely with senior (Head of to C-suite) to shape More ❯

50k. The need a Proclaim Developer who can assist them to further integrate Proclaim into their firm. They really need someone who really has a deep understanding of Proclaim case management software, in particular Eclipse, what can be done with it and a realistic view of what can't be done, the firm have their own ideas of … change the way the firm operates to cater for the application As a Proclaim Developer, you'll play a vital role in developing, and enhancing the firm's Proclaim case management system to support business growth and efficiency. You'll work closely with stakeholders across departments, contributing to a range of exciting projects while helping to shape the … digital future of the business. Key Responsibilities: Take the lead on developing, customising, and optimising Proclaim case management systems. Automate workflows and build smart tools that help legal teams work faster and smarter. Collaborate with legal ops and IT to create seamless, modern user experiences. Key skills the Proclaim Developer will have: Proclaim Development experience SQL Server Previous More ❯

a passion for driving innovation in legal technology across international matters. Purpose: Successfully deliver and assist others in the delivery of projects on instruction from the Practice. Assist with management of the eDiscovery team. Expertise in Relativity platform implementation, software testing and quality assurance. To provide the Practice with technical, strategic and practical know-how on eDiscovery and review … services. Your Key Responsibilities: Accountable for ensuring the quality control process is adhered to in the delivery of all services. Ensure that there is adequate project management, supervision and participation in projects/tasks, from inception to completion. Ensure the Manager is made aware of all tasks/projects, and the approach to delivery is discussed and confirmed with … client instructions and requirements. Act as a reference point for service team resourcing and service issues, escalating any complaints from the Practice immediately to the Manager and working with Management to address these. Ensure data security procedures are adhered to. UK based, but providing global advice, support and specialist technical and project management skills. Expected to be on More ❯

a passion for driving innovation in legal technology across international matters. Purpose: Successfully deliver and assist others in the delivery of projects on instruction from the Practice. Assist with management of the eDiscovery team. Expertise in Relativity platform implementation, software testing and quality assurance. To provide the Practice with technical, strategic and practical know-how on eDiscovery and review … services. Your Key Responsibilities: Accountable for ensuring the quality control process is adhered to in the delivery of all services. Ensure that there is adequate project management, supervision and participation in projects/tasks, from inception to completion. Ensure the Manager is made aware of all tasks/projects, and the approach to delivery is discussed and confirmed with … client instructions and requirements. Act as a reference point for service team resourcing and service issues, escalating any complaints from the Practice immediately to the Manager and working with Management to address these. Ensure data security procedures are adhered to. UK based, but providing global advice, support and specialist technical and project management skills. Expected to be on More ❯

experience (junior, mid or senior) You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm wide packages including the practice management … to integrate workflows into line of business applications; Database development - designing data structures and access methods to support any custom development; Data analysis - building applications that allow for accurate management information and reporting, integrating case and financial data into developed applications; and They are looking to pay a starting salary of between £40,000 - £55,000 + Benefits More ❯

term absence or injury, this protection can provide a regular income. Life assurance of 6 times your annual salary Legal Information Service offering free advice and support with debt management, tax related matters, consumer disputes. Season ticket loans interest free loans for travel between your home and the office. Employee Assistance programmes Online health, fitness, and wellbeing resources Wellbeing … champions Investment in your career development through learning and development, talent management, coaching, mentoring and on the job experience. Are you an experienced web developer with a passion for clean, accessible, and high-performing websitesready to take your skills to the next level with Microsoft technologies like Power Platform and Dynamics? Do you thrive in a dynamic digital environment … experience. Beyond your primary responsibilities Leo will offer you training on Microsofts Power Platform, gaining the Skills and expertise to support and customise the in-house Microsoft Dynamics-based Case Management System (CMS). This role offers an exciting opportunity for a seasoned web developer eager to expand their skillset by working with cutting-edge Microsoft technologies while More ❯

clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they’re on a mission to help sales teams reach … lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability … performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix of More ❯

Services team in the UK. This role can sit in Manchester or Remote in England. What your team does: ShareDo, part of Clio, is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes. We are currently targeting mid to large law firms who use ShareDo as their … Case Management System to streamline processes, maximize margin, and provide improved client experiences. In March 2025, Clio, the global leader in cloud-based legal technology, announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio has offices in Toronto, Calgary, Dublin, Manchester, and Sydney, with a global workforce of 1,400+ employees. At ShareDo, Business Solution Architects … ShareDo fits into their broader enterprise architecture, including integrations, data models, and system dependencies. Make recommendations around data and integration architecture that support scalable, maintainable solutions. Product Influence & Change Management Feed client and domain insight into the product roadmap, influencing core features and product strategy. Support adoption and change through mentoring, training, and proactive client engagement - helping ensure solutions More ❯

and Quality Specialist As a Customer Delivery Performance and Quality Specialist, you'll play a key role in elevating the capability, quality, and consistency of over 45 contact and case management agents. While the role has no direct reports, you'll work closely with frontline leaders, L&D, Customer Experience, and Field Operations to deliver best-in-class … to influence and drive performance across teams. You'll also have: Proven experience designing and embedding QA frameworks, including scorecards and feedback loops Solid understanding of contact centre and case management KPIs (e.g. CSAT, AHT, NPS, QA Scores) Demonstrated ability to coach and upskill teams, driving measurable improvements in service quality Experience creating onboarding content and collaborating with More ❯

as they will allow remote working. You will be responsible for the delivery of application development to help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business, and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages including the practice management More ❯

A professional consulting firm in Greater London is seeking an experienced ServiceNow Implementation Consultant to lead the configuration and deployment of an HR Enquiry/HR Case Management project. The role requires strong hands-on skills in ServiceNow implementation, understanding HR service delivery processes, and effective translation of business requirements into solutions. This part-time role entails working More ❯

the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data … a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP … to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work More ❯

the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data … a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP … to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work More ❯

the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data … a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP … to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work More ❯

self-service innovations to evolve how HR operates. This leader thrives in fast-paced, evolving environments, using data to inform decisions, solve problems, and inspire teams. With strong stakeholder management and change leadership capabilities, they foster collaboration, build trust across functions, and consistently deliver results that align with business priorities. Key Responsibilities include: Leadership & Strategy Provide global leadership for … HR Operations teams, overseeing end-to-end HR administrative services including onboarding, offboarding, employment changes, contract management, document handling, and employee data management. Develop and execute a multi-year HR Operations transformation and mindset-shift strategy aligned with business objectives, focused on automation, service excellence, scalability, and fostering a culture that embraces change and innovation. Shared Services & Operating Model … handoffs. Process Excellence & Automation Identify opportunities for digitization, automation, and workflow optimization across the employee lifecycle. Partner with internal and external teams to deploy tools (e.g., process automation, document management, self-service portals) that reduce manual work and increase accuracy and speed. Work as part of the new location/M&A team to ensure set up of new More ❯

investment within our D&A department, we now have an excellent opportunity for a Data Scientist to join our team based at Derby. The firm uses an SQL based case management system to manage the recovery of bulk debts and as the basis of internal and external reporting. This role will cover the full spectrum of internal and … external data management, performance analytics and collaborating with both internal and external stakeholders to optimise operational strategies and deliver continuous improvement initiatives to maximise client return of investment. We are looking for a hands-on individual who is a natural problem solver with advanced analytical skills, experience of A/B testing & creating/maintaining ML Models and delivering … in Python, SQL and Microsoft Excel Have great interpersonal skills and be able to communicate your ideas to a wider audience Be a good problem solver Have strong time management skills, with the ability to juggle multiple projects at once Desirable: A bachelor's degree in a numeric subject (Mathematics, Statistics, etc.) or equivalent Experience working within credit risk More ❯

focused. Coach the team on Agile and SAFe practices, Lean-Agile mindset, and team norms; model servant leadership. Support effective Program Increment (PI) Planning: readiness, team capacity planning, risk management (ROAM), and drafting Team PI Objectives. Enable flow using Kanban/Scrum, visualize work, manage WIP, and apply flow metrics (e.g. cycle time, throughput, aging). Identify, remove, and … backlog health: refinement cadence, clarity of acceptance criteria, and readiness for planning. Drive relentless improvement via retrospectives, experiments, Kaizen, and Inspect & Adapt (I&A) problem-solving workshops. Support dependency management and synchronization across teams (Scrum of Scrums/ART Sync). Promote data-informed delivery using objectives, forecasts, and predictability measures; improve reliability of commitments. Coach on DevOps and … Excellent communication with technical and non-technical stakeholders; crisp written documentation. Nice to Have Experience supporting software engineering and application support teams in a production environment. Experience of legal case management tooling, such as ShareDo. Knowledge of incident & problem management, experience of ServiceNow. Agile community of practice leadership. What’s in it for you? Apart from the More ❯

position is suited to an already successful consultant who wants to be part of a company that is leading the way with its innovative technology within the Enterprise Content Management and Adaptive Case Management arena. As an International IT Consultant within our professional services team based in Kingsclere/UK, your main focus will be to demonstrate … customer requirements and environment. Design end-to-end solutions to meet the customer needs using Papyrus products. Presentation of the Papyrus system to technical and managerial audiences. Perform project management duties. Your profile: Minimum 5 years experience of IT software-based experience, working in an IT organization. Experience in UNIX and/or Windows environments. Good knowledge of an More ❯

member of the CD&A team, helping to drive the transformation of data understanding across the team, developing standards of excellence and efficiency. Data Enablement is embedding robust data management practices across the global Case Management System, ensuring that the CD&A team has the necessary visibility and understanding to satisfy client requirements. As a Data Enablement … team with visibility and training to make use of this documentation to service client requirements Review & understand the GISDS, escalating and managing any change requests to the Insurance Data Management Group Understand the business requirements in respect of client MI and internal information to inform the correct recommendations around the GISDS Review/understand new requirements and map these More ❯

business problems that may span multiple applications and technologies. Required Experience The Senior Solution Architect should have extensive experience in at least one of the following areas: CRM, complex case management, telephony, Azure, cloud technologies, Dynamics, SaaS products, RPA/AI, or data analytics. Proven experience in government outsourcing projects, with the ability to interpret business requirements while … terms to clients and stakeholders. Exposure to the latest and emerging technologies. Strong problem-solving skills, capable of identifying technical issues, designing solutions, and integrating information effectively. Exceptional time management skills with the ability to prioritize tasks and adapt to changing demands. Resilient under pressure, with the ability to meet deadlines consistently. Proactive mindset with the ability to anticipate More ❯

compliance with FCA, EU and other regulatory obligations while fostering shared accountability for fraud risk across the business What we're looking for Degree in Finance, Economics, Law, Risk Management, Computer Science, Data/Analytics (or a related field with equivalent experience) Professional certifications in fraud and financial crime (ICA, ACAMS, CFE strongly preferred) Extensive senior leadership experience in … customer experience. Proven ability to build and optimise in house and third-party fraud detection and prevention platforms Strong working knowledge of transaction monitoring tools, fraud prevention platforms, and case management systems Advanced data analysis skills: SQL, Python, or BI tools (Tableau, Power BI) with experience generating actionable MI and fraud insights Deep expertise in fraud and KYC More ❯

never been a better time to join EQ. The Lead Support Consultant plays a pivotal role in ensuring an exceptional experience for clients using Equiniti Customer Resolutions' (EQCR) workflow management technology. This role focuses on coordinating the Support function, managing and resolving platform incidents, supporting ticket management processes, collaborating with internal teams, and delivering oversight through effective dashboards … and reporting.EQCR delivers technology solutions designed primarily for case management and workflow in the customer resolutions space (e.g., complaints and remediation), but the platform is also used for a variety of other applications.This dynamic position suits a proactive, resourceful individual with strong communication skills who enjoys client-facing work and hands-on technical troubleshooting. You must be comfortable … resolution of client issues while personally handling key incidents as required. Provide detailed analysis of incidents to inform continuous improvement and root cause analysis. Collaborate with Consulting and Implementations management teams to ensure effective product configurations that meet client needs. Deliver timely, accurate reporting on KPIs, work in progress, root cause analysis, team deliverables, and support backlog. Act as More ❯

formal documentation in line with Defence Writing principles, with an understanding of Joint Service Publications (JSPs), particularly in areas related to cybersecurity governance, incident response, and monitoring operations. Incident & Case Management: Support the incident response lifecycle through alert review, case triage, evidence handling, escalation, and forensic data support. Ensure cases are documented comprehensively and aligned with operational … coverage. Experience with SOAR or SIEM enrichment tools (e.g., TheHive, MISP, Cortex). Knowledge of additional log forwarding/processing tools (e.g. Elastic Agent, Fluentd). Exposure to vulnerability management and threat intelligence platforms such as OpenCTI. Qualifications: Expert knowledge of Azure & Sentinel Proven experience as a Cyber Analyst with a focus on Security Operations. Strong expertise in using More ❯

Key Responsibilities: - Provide 2nd line IT technical support for the council's IT systems for officers, members & Trading Companies using the council's ticketing system - Maintain the corporate Business Case Management systems for all departments, including upgrades, security vulnerability patching and server maintenance - Responsible for Microsoft 365 platform identity and access management for users in the More ❯