1 to 25 of 86 Permanent Case Management Jobs in England

Boston area of Lincolnshire. Technical Support Team Leader The Team Leader is responsible for overseeing daily operational workloads across calls, emails, live chats, and case management to ensure service levels are met. The role involves managing team performance, monitoring response times, ensuring cases are accurately documented and progressed … workflow issues. The Team Leader provides support to team members as needed. Oversee the Workload - Incoming Calls/Emails/Live Chats and Case load. General Management of the team - Response times too long, cases being raised for everything, Notes added to cases and being moved through ...

This individual must have experience designing high volume transactional systems (payment networks, IoT, banking, energy systems ect.), designing microservices architecture, have strong experience with case management or workflow automation tools, system integrations and be able to produce high quality documentation. Key Requirements of the Solutions Architect: Proven experience … Solutions Architect, ideally focusing on high volume transactional systems, and system integrations. Experience with either case management or workflow automation tools. Strong background with cloud microservices architecture. Deep understanding of API design, microservices, and event-driven architectures. Must be able to pivot across varied contexts & multitask effective Excellent ...

support and improvement of core business systems. You'll work closely with users across the organisation, supporting both standard IT services and a central case management platform. Benefits for the IT Support Analyst: 25 days holiday plus bank holidays (increasing with service) Enhanced pension Bonus scheme Private healthcare … discount scheme As an IT Support Analyst, you will: Provide day-to-day IT support across applications, systems and hardware. Support and maintain a case management system, including configuration, user support and documentation. Assist with system upgrades, enhancements, testing and change activity. Create and maintain clear system ...

ServiceNow for Workplace Service Delivery (WSD). Overseeing the CAFM system, youll help establish the recently rolled out ServiceNow WSD core offerings of space management, case management and visitor management and support the next stage of design and roll out, reports and dashboard creation, maintenance management alongside cost management activities. If you are interested in automation of processes, streamlining workflows, and the creation of reporting to provide data driven insights to inform strategic planning and resource allocation, this role will provide the opportunity to help drive these initiatives. You'll get the flexibility ...

ServiceNow for Workplace Service Delivery (WSD). Overseeing the CAFM system, youll help establish the recently rolled out ServiceNow WSD core offerings of space management, case management and visitor management and support the next stage of design and roll out, reports and dashboard creation, maintenance management alongside cost management activities. If you are interested in automation of processes, streamlining workflows, and the creation of reporting to provide data driven insights to inform strategic planning and resource allocation, this role will provide the opportunity to help drive these initiatives. You'll get the flexibility ...

system performance. About You: Strong experience in systems analysis, workflow development and technical support. Background in complex operational environments (e.g., community services, asset or case management). Skilled in project management and working with enterprise architecture frameworks (TOGAF, Zachman etc.). Proven vendor and stakeholder management experience. Solid consulting skills with the ability to communicate technical concepts clearly. Experience supporting and developing core business systems such as case management, document management or reporting tools. If this sounds of interest, then please apply now! James Andrews is acting as an employment agency ...

unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. Our diverse roles span architecture, project management, data analytics, software development, and technical support—empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions … vital role in one of our three key Scrum teams, driving business analysis, process optimisation, and strategic implementation of Pega BPM (Business Process Management) and Case Management capabilities. The ideal candidate will act as a crucial link between business stakeholders and development teams, ensuring that Pega solutions ...

will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm wide packages ...

ServiceNow for Workplace Service Delivery (WSD). Overseeing the CAFM system, youll help establish the recently rolled out ServiceNow WSD core offerings of space management, case management and visitor management and support the click apply for full job details ...

ServiceNow for Workplace Service Delivery (WSD). Overseeing the CAFM system, youll help establish the recently rolled out ServiceNow WSD core offerings of space management, case management and visitor management and support the nex click apply for full job details ...

functions This role is delivery-focused and hands-on, with exposure to enterprise-scale implementations.The following experience is essential for this role. IT Service Management (ITSM) This is the core technical foundation. You must have hands-on experience building and customising: Incident, Request, Change, and Problem Management SLAs … approvals, notifications, and flows Service catalogue items CMDB-aligned processes Most platform workflows will anchor here. Customer Service Management (CSM) This role has a strong customer experience focus. You must have hands-on experience with: Customer portals Case management Omnichannel experiences End-to-end customer journey workflows ...

automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin … alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership ...

software support environment. Key Responsibilities Technical Support : Provide expert support across Zellis products, resolving software and data-related issues, and contributing to product improvement. Case Management: Handle support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience. Knowledge Sharing : Knowledge … customer maybe required. Occasional on-call support (evenings/weekends) on a rota basis. Skills & Experience Prior experience in Software Support. Strong communication and case management skills. Experience with SLAs, KPIs, and customer satisfaction metrics (e.g. NPS). HR/Payroll or WFM knowledge would be an advantage. ...

Proclaim Developer – (Proclaim, Development, SQL, PowerAutomate, PowerApps, Python, CMS, Case management) – Permanent – Remote Charles Simon Associates are working with one of our long standing clients who are currently looking to recruit x2 Proclaim Developers on a permanent basis. As a leader in their field, the business is always … date copy of your CV to be considered for the Proclaim Developer Proclaim Developer – (Proclaim, Development, SQL, PowerAutomate, PowerApps, Python, CMS, Case management) – Permanent – Remote ...

Proclaim Developer – (Proclaim, Development, SQL, PowerAutomate, PowerApps, Python, CMS, Case management) – Permanent – Remote Charles Simon Associates are working with one of our long standing clients who are currently looking to recruit x2 Proclaim Developers on a permanent basis. As a leader in their field, the business is always … date copy of your CV to be considered for the Proclaim Developer Proclaim Developer – (Proclaim, Development, SQL, PowerAutomate, PowerApps, Python, CMS, Case management) – Permanent – Remote ...

Proclaim Developer – (Proclaim, Development, SQL, PowerAutomate, PowerApps, Python, CMS, Case management) – Permanent – Remote Charles Simon Associates are working with one of our long standing clients who are currently looking to recruit x2 Proclaim Developers on a permanent basis. As a leader in their field, the business is always … date copy of your CV to be considered for the Proclaim Developer Proclaim Developer – (Proclaim, Development, SQL, PowerAutomate, PowerApps, Python, CMS, Case management) – Permanent – Remote ...

that make work simpler, smoother, and more human (using ServiceNow HRSD as the engine). Think mapping out end-to-end journeys (onboarding, offboarding, case management), building out future-state designs, and shaping how technology supports every stage of the employee lifecycle. This isn't a technical developer … What you'll bring: Experience in HR process design, stakeholder engagement and transformation delivery A solid understanding of how ServiceNow HRSD enables HR services (case management, lifecycle events, onboarding etc.) Familiarity with automation, AI, and collaboration tools across HR functions The ability to translate business needs into ServiceNow ...

investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that … technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working ...

investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that … technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working ...

growing, forward-thinking platform. What You'll Be Doing Build impactful HRSD solutions Design, configure, and enhance ServiceNow HR Service Delivery capabilities including: HR Case & Knowledge Management Employee Service Center (ESC) Lifecycle Events Employee Onboarding & Transitions Create smart, automated workflows that improve efficiency and employee satisfaction. Deliver high … based dashboards and pages that are intuitive, accessible, and mobile-ready. Integrate & optimise Integrate ServiceNow with HR and enterprise systems (HRIS, payroll, IAM, document management) using REST/SOAP APIs and IntegrationHub. Support data migration, synchronisation, and data integrity across platforms. Collaborate & support delivery Partner with HR stakeholders ...

talent who move fast and deliver outcomes. About Crimson Crimson is an AI productivity platform built for litigators. Litigation teams use Crimson to analyze case files, answer case-specific questions and draft documents tailored to each dispute. By automating manual workflows across the life cycle of a case, Crimson helps lawyers find key evidence faster, streamline case management and save 10+ hours per week on common litigation tasks. Crimson is a small, high-ownership team of three co-founders building a category-defining AI platform for high-stakes litigation. They work with major ...

talent who move fast and deliver outcomes. About Crimson Crimson is an AI productivity platform built for litigators. Litigation teams use Crimson to analyze case files, answer case-specific questions and draft documents tailored to each dispute. By automating manual workflows across the life cycle of a case, Crimson helps lawyers find key evidence faster, streamline case management and save 10+ hours per week on common litigation tasks. Crimson is a small, high-ownership team of three co-founders building a category-defining AI platform for high-stakes litigation. They work with major ...

with subject matter experts (SMEs) to ensure solutions meet client needs and business objectives. Lead stakeholder engagement at all levels, ensuring transparent communication, change management, and alignment across business and technical teams. Coordinate and oversee the work of multiple project managers, and third-party contributors to ensure cohesion across … objectives and do not compromise delivery. Actively mentor, coach, and support the development of project managers within the team, fostering a culture of project management excellence, continuous learning and professional growth. Ensure a consistent approach to project and programme delivery across the organisation by championing standardised methodologies, tools ...

with subject matter experts (SMEs) to ensure solutions meet client needs and business objectives. Lead stakeholder engagement at all levels, ensuring transparent communication, change management, and alignment across business and technical teams. Coordinate and oversee the work of multiple project managers, and third-party contributors to ensure cohesion across … objectives and do not compromise delivery. Actively mentor, coach, and support the development of project managers within the team, fostering a culture of project management excellence, continuous learning and professional growth. Ensure a consistent approach to project and programme delivery across the organisation by championing standardised methodologies, tools ...

with subject matter experts (SMEs) to ensure solutions meet client needs and business objectives. Lead stakeholder engagement at all levels, ensuring transparent communication, change management, and alignment across business and technical teams. Coordinate and oversee the work of multiple project managers, and third-party contributors to ensure cohesion across … objectives and do not compromise delivery. Actively mentor, coach, and support the development of project managers within the team, fostering a culture of project management excellence, continuous learning and professional growth. Ensure a consistent approach to project and programme delivery across the organisation by championing standardised methodologies, tools ...