1 to 25 of 188 Permanent Case Management Jobs in England

Tsuro is reshaping legal tech by empowering law firms to deliver better outcomes for both clients and businesses. Their platform is a unified, AI enabled, low code legal practice management system built on Microsoft technologies. It streamlines client onboarding, CRM, document management, financial workflows, matter handling, and compliance—all within a seamless ecosystem tsuro.co.uk. Role Overview As a … bridge between legal professionals, product teams, and technologists. You’ll help translate real-world legal practices into digital workflows, optimizing how lawyers and firms leverage AI-driven tools for case management, billing, and client engagement. Key Responsibilities Stakeholder Engagement Conduct workshops, interviews, and surveys with legal staff and practice managers to understand current processes, challenges, and user needs. … cycles and ensure clarity in deliverables. Testing & Quality Assurance Work with QA to design test scenarios, support UAT, and ensure new modules meet business needs before release. Prioritisation & Backlog Management Assist Product Owners to prioritise requests based on ROI, risk, and strategic objectives. Required Qualifications 3+ years’ experience as a BA or Product Analyst in SaaS, especially legal tech More ❯

Description: The Service Management - Performance Management team is currently seeking a Senior Service Improvement Analyst to join our team. As part of the Service Performance team, you will be a key contributor in driving and facilitating continuous service improvements across Thomson Reuters. Are you passionate about service management, customer experience, business analytics, and love working with the … a burning desire to move fast and be bold? Then we want you on our team! About the Role: Contribute to targeted Service Improvement Plans in collaboration with Service Management leadership, Enterprise Problem Management, and our Service Providers. Contribute to product design and development of the TR Service Dashboards. Contribute to process and technical capabilities (e.g., Data Modeling … and report production, process flow charting, and iterative service improvement activities (e.g. daily standups, data quality checks, change reviews, tool enhancement design and review). Contribute to proactive problem management through identification of trends to enhance service reliability and availability. Support for Service Management activities to ensure a consistent standard of incident, problem, change and other practice areas More ❯

collaboration and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices … Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and Marketing). … Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and Power Platform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage of XRM Toolbox More ❯

person and reports to our office in Fresno full-time. The Data Analyst collaborates with Chief Medical Officer (CMO) and Contracting and Managed Care Officer (CMCO) to track medical management, quality management, and patient and provider grievances, and assist in delivering superior customer service. Works with the CMCO and CMO to implement and manage effective utilization management … saving opportunities Identify members that require focus and are at risk of poor health outcomes Work with the clinical leadership to develop care plans for member cohorts Track utilization management and identify service area gaps for improvement Review treatment plans as assigned by the CMO to ensure necessity and appropriateness for the members Work with the CMCO to prioritize … Collaborate with Marketing, Sales, Provider Data, Credentialing, Operations, and other teams to coordinate cross-functional in-market activities Adheres to the Policies and Procedures set forth by the Quality Management Committee Build provider awareness and engagement with UPN Other responsibilities as assigned. Build provider awareness and engagement with UPN Qualifications EDUCATION: High School Diploma or GED required. Bachelor of More ❯

in software QA methodologies, tools and processes. Experience in mapping test strategies to requirements, creating detailed test cases and test plans, and preparing test data. Working knowledge with test case management tools (e.g. TestRail). Good relational and/or non-relational database experience. Strong collaboration and communication skills as you will be working together with DEVs, QAs More ❯

Senior Case Management Developer UK-based (99% hybrid working – work from anywhere in the UK) Up to £65,000 + excellent benefits 36-month Fixed-Term Contract Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and … to work from virtually anywhere in the UK. Our client, a respected organisation leading transformation in legal services, is embarking on a major programme to implement a new SaaS Case Management System (CMS). As Senior Case Management Developer , you'll play a pivotal role in designing, developing, and delivering high-quality workflows and solutions that … in the successful adoption of the new legal tech platform Acting as a technical partner across CRM and ERP integrations ? What you'll bring: Hands-on experience with legal Case Management Systems (such as ShareDo, Peppermint, LEAP, or OpenText), ideally within regulated or legal sectors Proven experience working on CRM/ERP transformations or similar enterprise-wide systems More ❯

hybrid working - work from anywhere in the UK) Up to £65,000 + excellent benefits 36-month Fixed-Term Contract Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and technology team supporting one of the UK's most … to work from virtually anywhere in the UK. Our client, a respected organisation leading transformation in legal services, is embarking on a major programme to implement a new SaaS Case Management System (CMS). As Senior Case Management Developer , you'll play a pivotal role in designing, developing, and delivering high-quality workflows and solutions that … in the successful adoption of the new legal tech platform Acting as a technical partner across CRM and ERP integrations What you'll bring: Hands-on experience with legal Case Management Systems (such as ShareDo, Peppermint, LEAP, or OpenText), ideally within regulated or legal sectors Proven experience working on CRM/ERP transformations or similar enterprise-wide systems More ❯

Analyst Programmer/Case Management - major legal organisation - Leeds city centre To lead and manage a team of software developers to estimate, analyse, build, test, deploy, and support fit-for-purpose application software changes to specified requirements, deadlines, and budgets. To develop and maintain application development standards and recommend new tools and approaches to help improve quality, speed … potential and contribution to the business. Ensure cross training is available to all team members to remove single resource dependencies. Change Delivery Support the IT Development Manager and lead Case Management System Developer to review the upcoming pipeline of work for development and identify appropriate technical solutions and approaches. Provide initial feasibility assessments prior to formal change requests … MVC, SQL Server 2008 and T-SQL (queries, stored procedures, and functions), MS Office Automation (VBA, MS Access, MS Excel). Business/process analysis and issue/problem management skills. Ability to plan for the short and long-term. Broad understanding of systems architectures and infrastructures. Experience of working on projects using a recognised methodology (Agile). SQL More ❯

empower organizations to manage digital evidence, ensure compliance, and resolve disputes efficiently. We are expanding rapidly and seeking an experienced Technical Sales Representative to support our existing Lima Forensic Case Management software team in delivering innovative solutions to government agencies and corporate clients. The Location Hybrid. Based in Nuneaton, Warwickshire. The Position During a period of growth at … Forensic Access Group, we are hiring a Software Sales Representative to drive growth for LIMA Forensic Case Management Software, targeting legal, corporate, and public sector clients, ensuring client satisfaction. The role offers a competitive salary, attractive commissions, and the opportunity to shape the future of case management software solutions in the market. Key Responsibilities Sales and … Support tender and bid writing as needed. What We're Looking For 2-3 years' experience in technical support or technical sales, preferably in software or technology. Familiarity with case management software is a strong advantage. Strong consultative selling skills to understand complex client needs and deliver tailored solutions. Technical troubleshooting and problem-solving skills; quick learner of More ❯

controls, and enhancing our fraud monitoring capabilities. Key Responsibilities Lead the fraud detection and prevention team, ensuring effective monitoring and investigation of suspicious activities. Develop and implement fraud risk management strategies and policies aligned with regulatory requirements and industry best practices. Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions. Collaborate … with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys. Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation. Monitor KPIs and generate regular fraud performance reports for senior stakeholders. Maintain up-to-date knowledge of fraud trends, tools, and threats in the digital banking space. Support the … and development of junior fraud analysts and investigators. Liaise with law enforcement, regulators, and external fraud networks when necessary. Required Qualifications & Experience 3-5 years of experience in fraud management, risk management, or a related field, ideally in a digital banking or fintech environment. Demonstrated leadership experience managing fraud teams or projects. Solid understanding of digital payment systems More ❯

with stakeholders and analysts to define business requirements. Maintain and improve data quality, including cleansing and deduplication. Provide 3rd-line technical support for CRM and Power Apps platforms. Optimize case management workflows, SLAs, and automation processes. Integrate Dynamics 365 with other systems, ensuring seamless data flow. Stay up to date with Microsoft Power Platform advancements and best practices. … Apps, Power Automate, and SharePoint integration. Strong foundational knowledge, including Exchange, Intune, and Azure AD. Experience in customization, CRM SDK, customer portals, and security configurations. Hands-on expertise in case management solutions and SLA configurations. Proven experience integrating Dynamics 365 with other ERP systems and third-party tools. Strong problem-solving abilities, security awareness, and compliance knowledge. 5+ More ❯

service delivery quality, consistency, and efficiency. Drive Program Governance including roadmap creation, milestone tracking, KPI alignment, and stakeholder reporting. Identify and implement process improvements across key operational domains (e.g., case management, escalations, routing, automation). Collaborate cross-functionally with engineering, support delivery, finance, partner management, and customer experience teams to ensure alignment and impact. Analyze operational metrics … and signals to identify trends, gaps, and opportunities for improvement. Support risk mitigation and change management during transitions, new workflows, or tooling updates. Build documentation, frameworks, and playbooks that promote standardization and operational scalability. Qualifications Required Qualifications: Experience in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR a Bachelor's degree in Information Technology … support, IT, consulting or technical troubleshooting experience. Prior product, customer support and/or technical support experience. Fluency or business level English language skills. Preferred Qualifications: Experience in program management, operations, or business excellence roles; preferably in tech or customer support environments. Strong understanding of operational metrics and performance management. Exceptional communication, stakeholder management, and problem-solving skills More ❯

compliance with internal standards. Key Skills & Experience 5+ years of hands-on experience implementing Dynamics 365 CRM/CE in enterprise settings. Expertise in CRM modules (Sales, Customer Service, Case Management, etc.) and deep knowledge of the D365 data model. Strong experience with Power Platform tools: Power Automate, Power Pages, Model-Driven Apps, and Dataverse. Experience integrating CRM More ❯

compliance with internal standards. Key Skills & Experience 5+ years of hands-on experience implementing Dynamics 365 CRM/CE in enterprise settings. Expertise in CRM modules (Sales, Customer Service, Case Management, etc.) and deep knowledge of the D365 data model. Strong experience with Power Platform tools: Power Automate, Power Pages, Model-Driven Apps, and Dataverse. Experience integrating CRM More ❯

Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive … Bi-lingual preferred. Basic computer skills. Ability to interpret electronic monitoring messages and daily summary reports. Ability to type thirty-five (35) words per minute to develop and maintain case records by performing data entry. United States citizenship required. Ability to pass a federal background check and obtain a suitability determination. Ability to work with computers and the necessary … used by the department. Must have lived in the U.S. three (3) of the last five (5) years (military and study abroad included). BI Incorporated Responsibilities Summary Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program's policies and procedures as defined by the Department of Homeland Security More ❯

Senior Case Management Developer UK-based (99% hybrid working – work from anywhere in the UK) Up to £65,000 + excellent benefits 36-month Fixed-Term Contract Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and … to work from virtually anywhere in the UK. Our client, a respected organisation leading transformation in legal services, is embarking on a major programme to implement a new SaaS Case Management System (CMS). As Senior Case Management Developer , you’ll play a pivotal role in designing, developing, and delivering high-quality workflows and solutions that … in the successful adoption of the new legal tech platform Acting as a technical partner across CRM and ERP integrations What you'll bring: Hands-on experience with legal Case Management Systems (such as ShareDo, Peppermint, LEAP, or OpenText), ideally within regulated or legal sectors Proven experience working on CRM/ERP transformations or similar enterprise-wide systems More ❯

People Relations Case Specialist Term: Until October 31st 2025 Rate: £360 per day via Umbrella, Inside IR35 Location: Birmingham (Hybrid 3 days per week) Job Responsibilities As a People Relations Case Specialist, you will operate in a reactive (individual case) and proactive manner (Subject Matter Expert looking at insights, prevention and intervention) You’ll be responsible for … providing full case management expertise on individual cases of a highly complex and high risk nature that require deep ER expert case management. You’ll also be responsible for delivering SME specialism that is insights led, identifying root cause resolutions and continuous improvement activity using data to identify trends, themes, learnings and intervention. You'll Be self … sufficient and manage a designated case load in partnership with Senior Business Leaders. Ensure wellbeing, Inclusion and safe speed of resolution is enshrined in your delivery, impact assessing the colleague experience throughout the full case journey and putting in place intervention to ensure support and mitigate risk. Provide accurate & timely advice taking into account business and commercial requirements More ❯

position offers excellent opportunities for career development and hands-on experience with modern software development practices. The role will primarily focus on developing and customising solutions within the Proclaim case management system, alongside development projects. The successful candidate will work across various projects while receiving mentorship and training, reporting to the Head of IT. Key Responsibilities • Develop and … customize solutions within the Proclaim case management system to meet business requirements • Participate in the full development lifecycle from requirements gathering to deployment • Write clean, maintainable code following established coding standards and best practices • Create and maintain technical documentation for Proclaim customizations and other projects • Contribute to code reviews and collaborative development processes • Bring a fresh set of … modern programming language (C#, Java, Python, JavaScript) • Understanding of database concepts • Evidence of self-directed learning through personal projects, online courses, or self-study. Desirable Requirements • Experience with Proclaim case management system or similar legal software (comprehensive training will be provided regardless of experience level) • Formal qualification in Computer Science, Software Engineering, or related field • Experience with modern More ❯

and cybersecurity teams to investigate breaches and unauthorized access incidents; Provide clear and comprehensive reports on investigation findings to the Compliance Director and senior leadership; Ensure proper documentation and case management for internal and regulatory audits; Recommend corrective actions, disciplinary measures, or process changes based on findings; Oversee the company’s whistleblower hotline and ensure effective case … analytical and problem solving skills, with attention to detail; Excellent communication and report writing abilities; High level of integrity, discretion, and ability to handle confidential matters; Leadership and stakeholder management skills; Certified Fraud Examiner (CFE); Certified Information Systems Auditor (CISA); Certified Compliance & Ethics Professional (CCEP); Digital Forensics Certifications (EnCE, CCE, or GIAC) We offer: Stable salary, official employment. Remote More ❯

and cybersecurity teams to investigate breaches and unauthorized access incidents; Provide clear and comprehensive reports on investigation findings to the Compliance Director and senior leadership; Ensure proper documentation and case management for internal and regulatory audits; Recommend corrective actions, disciplinary measures, or process changes based on findings; Oversee the company’s whistleblower hotline and ensure effective case … analytical and problem solving skills, with attention to detail; Excellent communication and report writing abilities; High level of integrity, discretion, and ability to handle confidential matters; Leadership and stakeholder management skills; Certified Fraud Examiner (CFE); Certified Information Systems Auditor (CISA); Certified Compliance & Ethics Professional (CCEP); Digital Forensics Certifications (EnCE, CCE, or GIAC) We offer: Stable salary, official employment. Remote More ❯

and cybersecurity teams to investigate breaches and unauthorized access incidents; Provide clear and comprehensive reports on investigation findings to the Compliance Director and senior leadership; Ensure proper documentation and case management for internal and regulatory audits; Recommend corrective actions, disciplinary measures, or process changes based on findings; Oversee the company’s whistleblower hotline and ensure effective case … analytical and problem solving skills, with attention to detail; Excellent communication and report writing abilities; High level of integrity, discretion, and ability to handle confidential matters; Leadership and stakeholder management skills; Certified Fraud Examiner (CFE); Certified Information Systems Auditor (CISA); Certified Compliance & Ethics Professional (CCEP); Digital Forensics Certifications (EnCE, CCE, or GIAC) We offer: Stable salary, official employment. Remote More ❯

our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our culture. As a business within … on what's required for successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables Controlling and communicating project scope … schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value" Business Analysis Gathering and documenting customer functional and technical requirements Configuration Configuring the software based on the solution design performing quality assurance to More ❯

our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our culture. As a business within … on what's required for successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables Controlling and communicating project scope … schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value" Business Analysis Gathering and documenting customer functional and technical requirements Configuration Configuring the software based on the solution design performing quality assurance to More ❯

requested. • Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies. • Maintain meticulous records of planned maintenance actions and outcomes within the case management systems. • Ensure compliance with customer rules for change management controls. • Provide a professional and positive approach to the customer in the execution of all duties. • Follow More ❯

we support our customers' development strategies as well as their technological and sustainability transformation. Job purpose Within the Human Resources Department, the HR Assistant is responsible for the administrative management of personnel (consultants, managers and/or support function staff). Main duties and responsibilities HR Administration & Compliance: Manage all HR enquiries via the HR inbox and SNOW, ensuring … company policies. Conduct quality checks on personnel data and payroll elements, ensuring accuracy and compliance. Support HR team projects and process improvements on an ad-hoc basis. Employee Relations & Case Management: Ensure fair and compliant management of employee grievances, disciplinary actions, and workplace investigations. Assist in performance meetings, ER meetings, and minute-taking. Escalate concerns to HR More ❯