1 to 25 of 79 Permanent Case Management Jobs in England

transformation programme. This role will be responsible for managing the successful implementation and deployment of the following Oracle HCM Cloud modules: Oracle Performance Management Oracle Talent Management Oracle Learning Oracle HR Help Desk/Case Management The Project Manager will oversee end-to-end delivery across … functional, technical, testing, data, integration, change, and business readiness workstreams. The role requires strong Oracle HCM programme delivery experience, stakeholder management capability, and the ability to operate within a complex, fast-paced enterprise environment. The successful candidate will work closely with programme leadership, HR stakeholders, IT teams, system integrators ...

transformation programme. This role will be responsible for managing the successful implementation and deployment of the following Oracle HCM Cloud modules: Oracle Performance Management Oracle Talent Management Oracle Learning Oracle HR Help Desk/Case Management The Project Manager will oversee end-to-end delivery across … functional, technical, testing, data, integration, change, and business readiness workstreams. The role requires strong Oracle HCM programme delivery experience, stakeholder management capability, and the ability to operate within a complex, fast-paced enterprise environment. The successful candidate will work closely with programme leadership, HR stakeholders, IT teams, system integrators ...

Engagement Platform (CEP) powers how Skipton understands, supports, and communicates with its members and colleagues. It underpins our Dynamics 365 CRM, Power Platform solutions, case management, workflow automation, marketing capabilities, and the suite of colleague‐facing tools that enable thousands of interactions every day. As a Principal Engineer … communicates with its members, and how colleagues across the Society deliver service that feels personal, connected and human. CEP enables the CRM, workflow, case management, marketing automation and low‐code applications that shape thousands of interactions every day. As these journeys scale in complexity and ambition, Skipton needs ...

Program Manager to join the team for a 12-month contract. You will lead the end-to-end rollout of a global HR case management and self-service transformation, acting as the bridge between HR, technology and external vendors. Reporting into senior transformation leadership, the objective … into HR services that improves colleague experience and drives measurable operational efficiency. Responsibilities Ensure and manage delivery and phased rollout of a global HR case management program through to BAU Establish and run program governance, including steering forums and executive stakeholder engagement Act as the primary interface between ...

this role, your responsibilities will include: - Managing own and team inboxes, processing emails and post (mainly electronic but some hard copy), updating our case management system and acknowledging receipt, where appropriate. - Accurate and daily maintenance of case management system, including following workflows and generating standard correspondence … attorney's emails, judge urgency, and action as required. - Good Microsoft package skills, particularly Outlook, Word, Teams and Excel, with ideally an understanding of case management systems and experience in following/generating standard procedures and templates for repeat tasks. - The desire to learn and a willingness ...

Developer to join their business-critical technology team based in Birmingham city centre . The role supports a high-volume, automated case-management platform and is ideal for someone with strong SQL skills who enjoys problem-solving, analysing workflows, and working closely with the business , rather than purely … environment Investigating and resolving complex, multi-day technical support issues Assessing system dependencies and business impact before implementing changes Supporting a workflow-based/case-management system Converting complex support tickets into small, deliverable enhancement pieces Working closely with developers, support teams, and business stakeholders Required Experience: Strong ...

teams, and Customer Experience stakeholders, you will play a key role in enhancing chatbot performance, automation, and customer engagement. Key Responsibilities: Salesforce Administration & Platform Management Configure, administer, and maintain Salesforce Service Cloud environments Support digital engagement channels across web and mobile platforms Manage: Flows and automation Queues and routing … rules Validation rules Case management processes Knowledge management solutions Ensure platform stability, performance, and ongoing optimisation Agentforce Chatbot Configuration Configure and optimise Salesforce Agentforce chatbot capabilities Design and maintain: Conversational journeys Omni-flow orchestration Decision logic and routing Agent behaviours and responses Monitor chatbot performance and identify ...

through to go-live and user adoption. This is a client-facing consultancy role suited to someone who has strong business analysis and project management skills and enjoys working with customers, solving problems, and delivering successful technology projects. Experience within the legal sector is advantageous, but not essential. …/her level of responsibility” Skills: Essential Experience in an implementation, onboarding, consultancy, or professional services role Strong client-facing communication and stakeholder management skills Experience delivering software implementations Excellent organisational and project coordination skills Ability to manage multiple client projects simultaneously Strong analytical and problem-solving abilities Confidence ...

server infrastructure Ensure IT systems meet current and future business requirements Manage IT budgets, forecasting, and cost-efficiency across the function Lead IT risk management, disaster recovery, and backup processes Implement and maintain network, data, and communications security Maintain Cyber Essentials Plus (CE+) accreditation Provide second and third-line … Microsoft 365 environments Oversee reporting and data insights (including audit logs, SQL, Excel, and Power BI) Maintain and enhance the firm's Practice Management System (PMS), including workflows, forms, and documentation Manage telephony systems (3CX) and mobile communication platforms Lead, mentor, and support two members of the IT team ...

exciting and technology first direction for the firm. What the SQL Solutions Developer will be doing: Develop, maintain and support a high-volume automated case management system used across operational services. Deliver system enhancements and support live production environments. Investigate and resolve complex production issues and recurring system … problems. Support workflow-driven case processing and rules-based system behaviour. Use SQL and T-SQL to analyse system behaviour, optimise performance and implement controlled fixes. Produce clear technical documentation and accurate delivery estimates. Manage multiple development tasks whilst maintaining quality and deadlines. Build strong knowledge of supported systems ...

Long term Job Overview This role is focused on driving process improvement, system integration, and scalable architecture, with a strong emphasis on Customer Service Management (CSM). As a key member of our technology team, you will collaborate with cross-functional stakeholders to design, implement, and enhance ServiceNow solutions … communication skills to deliver high-impact solutions. Key Responsibilities Lead the design, implementation, and optimization of ServiceNow solutions with a focus on: Customer Service Management (CSM) Field Service Management (FSM) IT Service Management (ITSM) Strategic Portfolio Management (SPM) Drive adoption and expansion of ServiceNow capabilities across ...

email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain ...

clients and forensic disciplines (mobile devices and computers) with varying requirements, including some complex examinations where required. Supporting wide variety of Laboratory operations through case/project work, training and mentoring, refining technical skills and following company policies and procedures. Main Duties & Responsibilities (other duties may be assigned): Same … expert evidence might be a requirement Conduct Defence and bespoke analysis where a high level of knowledge may be required Utilising CCL’s case management system without supervision to effectively manage cases, preserve TRTs & maintain a high level of utilisation, productivity and customer service Progress to an intermediary ...

currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Development Manager, and seven other developers and where necessary third parties, in particular Access Legal … Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes. Excellent organisation and time management skills. Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business. ...

Agile teams Experience of writing user stories and capturing requirements Experience of process mapping/modelling, preferably using BPMN Experience of digital transformation, case management Must be eligible and prepared to go through SC Security Clearance Bonus Points For Exposure to business analysis, consulting, or technology delivery (internship … month break outside the UK. Profile 29 recruitment keywords: junior graduate business analyst business analysis process mapping modelling BPMN Microsoft 365 digital transformation case management public sector technology delivery Agile delivery Scrum Kanban workflow orchestration Camunda Pega Appian agentic AI artificial intelligence security clearance SC DV eDV London ...

challenges and anticipate tomorrow’s needs. Key Responsibilities Facilitate process workshops to map out current‐state and future‐state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin … alignment with HR strategy and user experience goals. Work with cross‐functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership ...

have developed a number of internal systems and are now embarking on their most ambitious initiative to date: the greenfield development of a new Case Management Platform to replace their existing off-the-shelf solution. This is a rare opportunity to join a growing organisation where technology … delivery. The Opportunity My client is seeking an experienced Project Manager/Business Analyst to take a central role in delivering a greenfield Case Management Platform. This is a dual-function role covering both business analysis and project management. You will work closely with internal stakeholders to define ...

Business Systems analyst Analyst, a typical day might include: Supporting and developing Acis Groups core IT business systems, primarily but not exclusively housing management (people, tenancy and property), CRM, asset and repairs management systems Assisting with managing and maintaining security access levels within information systems Working as part … systems team and with subject matter experts across the business, to configure, design and improve workflow processes and case management within systems. Also working to ensure that all of our people are suitably trained in system use and processes Enhance quality, and development of systems and support improvement ...

trying to move away from clunky, manual HR processes and towards more joined-up, employee-friendly services. That could mean improving onboarding, offboarding, case management, lifecycle events, employee communications, or the wider HR service delivery model. The role would suit someone who enjoys getting under the skin … experience with ServiceNow HRSD A good understanding of HR service delivery, HR operations or Global Business Services Experience across onboarding, offboarding, lifecycle events and case management Experience running workshops and engaging with business stakeholders The ability to map HR processes and design better ways of working Consultancy experience ...

ShareDo Developer (Clio Operate) - Manchester ShareDo Developer with excellent ShareDo (Clio Operate) development or similar case management development experience is required by a leading UK law firm based in Manchester. The role will be hybrid working, so 2 days in the office, 3 days working at home … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Some solution architecture work Propose, design and implement ...

technology, and transformation. You'll be partnering with HR and business leaders to rethink how services are delivered - from onboarding and offboarding through to case management and employee journeys - using ServiceNow as the backbone. A big part of what you'll be doing is challenging … digital HR services. What they're looking for Strong experience delivering HR transformation or HR service improvement programmes Solid understanding of ServiceNow HRSD - including case management, lifecycle events, and employee journeys Comfortable running workshops and engaging senior stakeholders Ability to translate business needs into practical, ServiceNow-enabled solutions ...

patent specifications. - Managing own and team inboxes, processing emails and post (both hard copy and electronic). - Accurate and daily maintenance of computerised case management system, including following workflows, generating correspondence from templates, and liaising with our internal Records and Accounts departments, as well as sister company Withers … emails, judge urgency, and action or escalate as required. - Good Microsoft package skills, particularly Outlook, Word and Excel (essential), ideally with experience of case management systems and following/generating standard procedures and templates for repeat tasks. - The desire to learn and a willingness to become involved ...

Provide expert-level (Tier 3) HR advice and guidance on complex employee relations cases Manage sensitive and high-risk cases including disciplinary, grievance, performance management, absence management, and restructuring Ensure all casework is managed in line with employment law, internal policies, and best practice Coach and support … complex case escalation and development Ensure alignment of people practices across different regions while considering local requirements where applicable Use people data and analytics to identify trends, risks, and opportunities across the workforce Organisational Change & Transformation Support and lead on change management initiatives including restructures, TUPE, and organisational ...

innovatively with business and Group teams to accelerate time to value through agile delivery. Manage vendor relationships with third parties where required. Oversee the management of legal, fiscal, or regulatory changes, facilitating the intake process and tracking work to completion. Build and manage plans for the delivery of small … require funding approval What we need: Ability to work across a matrix team environment, breakdown organisational silos and build brilliant partnerships Strong portfolio data management and analysis Takes a customer focussed and pragmatic approach An advocate of the wider business in Tech and of Tech in the wider business ...

Desk modules to support a major Oracle HCM transformation. You'll act as a functional expert, configuring and optimising HR processes across service request management, knowledge management, and employee service delivery. The ideal candidate will have hands‐on experience in both Core HR and HR Help Desk, with … service workflows. Key Responsibilities Configure and deliver Core HR and HR Help Desk modules within Oracle Fusion Cloud HCM. Design and implement Service Request Management workflows, including creation, assignment, escalation, and resolution. Manage and optimise Knowledge Authoring and Knowledge Home to ensure accurate and accessible HR content. Support ...