Customer Success Manager, Software
Oxford, Oxfordshire, United Kingdom
Solid State Logic, Inc
driving demand and growth for our software subscriptions and perpetual sales across Solid State Logic, Harrison, and Slate Digital. The primary focus will be on developing and executing engaging content and customer success programs for our core subscription offerings, including processing plug-ins, virtual instruments, mastering platforms, and DAWs. Key Duties: Community & Content Strategy: Develop and execute a … comprehensive strategy to build a vibrant and engaged user community. This includes creating exclusive content (tutorials, articles, videos), course media, online events (webinars, AMAs), and targeted promotions to attract new users and enhance retention. Artist & Influencer Engagement: Identify, recruit, and manage relationships with key artists, producers, influencers, and strategic partners to expand our content programs and amplify brand … messaging. Customer Success & Loyalty: Design and implement loyalty programs and initiatives focused on personalized user experiences, offering exclusive access to content, events (live streams, trade show activities, product previews), and special promotions to drive subscription growth and user satisfaction. Educational Program Support: Collaborate closely with education team to amplify their initiatives and resources. Leverage educational content for broader More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: