Business Analyst/Business Process Analyst/Product Support/Software/SAAS/Service/Helpdesk/Client Support/Project Support/Key Responsibilities • Looking for a product support focused "Business Process analyst" who has a blend of technical (SaaS/Software) and and business facing skills. • Respond to customer claim that have not … respond to requirements • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuousimprovementprocess • Contribute to product improvementprocess Integration Projects Support • Participate in project meetings, providing analytical support and assisting in integration … ensure integration are delivered as per business requirements • Provide documentation and operational support post implementation of changes Assist in documenting and analysing current integration processes, identifying areas for improvement • Work with cross functional teams to drive continuousimprovement to drive efficiency and quality Communication & Collaboration • Work closely with Product teams, Development Teams, Managers, and More ❯
quality professional responses • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuousimprovementprocess • Contribute to product improvementprocess Integration Projects Support • Participate in project meetings, providing analytical support and assisting in integration … ensure integration are delivered as per business requirements • Provide documentation and operational support post implementation of changes Assist in documenting and analysing current integration processes, identifying areas for improvement • Work with cross functional teams to drive continuousimprovement to drive efficiency and quality Communication & Collaboration • Work closely with Product teams, Development Teams, Managers, and More ❯
Preston, Lancashire, North West, United Kingdom Hybrid/Remote Options
Circle Group
projects, developing new software solutions to help the business keep on progressing. * Be responsible for delivering high-quality solutions to specification and on time * Actively contribute to the continuousimprovementprocess and drive efficiencies within the team ?? * Uphold good development planning and procedures * Follow industry best practices and coding standards * Optimise application performance and More ❯
Preston, Lancashire, North West, United Kingdom Hybrid/Remote Options
Circle Group
projects, developing new software solutions to help the business keep on progressing. * Be responsible for delivering high-quality solutions to specification and on time * Actively contribute to the continuousimprovementprocess and drive efficiencies within the team ?? * Uphold good development planning and procedures * Follow industry best practices and coding standards * Optimise application performance and More ❯
Preston, Lancashire, North West, United Kingdom Hybrid/Remote Options
Circle Group
projects, developing new software solutions to help the business keep on progressing. * Be responsible for delivering high-quality solutions to specification and on time * Actively contribute to the continuousimprovementprocess and drive efficiencies within the team ?? * Uphold good development planning and procedures * Follow industry best practices and coding standards * Optimise application performance and More ❯
Preston, Lancashire, North West, United Kingdom Hybrid/Remote Options
Circle Group
on projects, developing new software solutions to help the business move forward. * Be responsible for delivering high-quality solutions to specification and on time * Actively contribute to the continuousimprovementprocess and drive efficiencies within the team ?? * Peer code reviews with more junior-level developers * Uphold good development planning and procedures * Follow industry best More ❯
Preston, Lancashire, North West, United Kingdom Hybrid/Remote Options
Circle Group
on projects, developing new software solutions to help the business move forward. * Be responsible for delivering high-quality solutions to specification and on time * Actively contribute to the continuousimprovementprocess and drive efficiencies within the team ?? * Peer code reviews with more junior-level developers * Uphold good development planning and procedures * Follow industry best More ❯
of electronics and have previous experience in electronic testing environments. Your expertise will be crucial in maintaining the high quality standards of the company's products, contributing to continuousimprovement processes, and supporting production schedules to ensure timely delivery. Proven experience in electronics testing and fault diagnosis. Knowledge of electronic test equipment and testing methodologies. Ability More ❯
contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuousimprovement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset inventories, risk registers More ❯
contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuousimprovement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset inventories, risk registers More ❯
Terraform, Pulumi, CloudFormation) for scalable, repeatable deployments. Automating with PowerShell, Python, or Bash to drive efficiency. Supporting Kubernetes and AKS environments in production. Leading incident response, postmortems, and continuousimprovement processes. Driving cost optimisation, capacity planning, and load testing. Championing best practices in cloud security and resilience. Key Skills & Experience Required: Proven Site Reliability Engineering background. More ❯