1 to 25 of 1,763 Permanent Customer Experience Jobs in England

Your role The Senior Manager role is responsible for overseeing the CX program for the EMEA region, reporting to the Global CX Program Lead. The role is focused on ensuring a positive overall experience across all interactions a customer has with Digital Realty, including marketing, sales, site experience, products and services, support, and more. The scope of … and insights to senior management and stakeholders. Managing Continual Service Improvement (CSI) initiatives, a cross-functional framework that enables Global Process Owners, Regional Leaders, and site teams to understand CX feedback and contribute to the overall customer experience improvement initiatives. Facilitating regular CX Index internal reporting, including Ease of Doing Business (EoDB) scores, overall satisfaction (OSAT), and CSI … initiative progress. Managing the implementation of complex CX initiatives and programs across multiple local and global regions. Acting as an EMEA regional SME while supporting the overall goals and objectives of the global CX team. What youll need Excellent communication skills - Strong verbal and written interpersonal and communication skills, used to effectively interact with customers, collaborate with internal teams, and More ❯

Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to … take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. … You'll drive strategic improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience More ❯

Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid … between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic improvements in customer service and service delivery across the business, working collaboratively with both internal and … external stakeholders. Strategic Leadership & Function Build-Out: ? Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. ? Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. More ❯

Customer Experience (CX) Consultant? London (Hybrid - 2 days onsite)?? Full-time | Up to £40,000 per annumWe're looking for an ambitious Customer Experience (CX) Consultant at the start of their career join a leading technology consultancy in London. You'll help shape and deliver customer-first strategies that drive measurable impact playing a key … thinking to power change.About the Role:As a Customer Experience Consultant, you'll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and marketing technology to deliver seamless, insight-driven customer experiences.This role reports into … the Customer Experience (CX) Strategist and will give you exposure to high-profile projects and senior stakeholders from day one. You'll be involved in strategic planning, proposition development, and growing long-term client relationships.What You'll Be Doing:- Support the team with the creation of customer strategies that span the full lifecycle - from acquisition to retention More ❯

Customer Experience Customer Success Specialist (Transport & Automation) Location: Feltham, United Kingdom Alternate Location Anywhere in EMEA Area of Interest Customer Experience Job Type Professional Service Provider Job Id Meet the Team The Customer Success Specialists (CSSs) are domain guides aligned with specific products or architectures. This role focuses on Automation and Internet Infrastructure across … engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco's fastest growing teams. In this role you will: Leverage domain expertise to proactively identify and mitigate risks and lead customer expectations for successful delivery … and Licensing consumption/renewal Provide lifecycle feedback to CX Product Management and CX Success Programs Teams Advocate for Cisco's end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers. Minimum Qualifications Technical experience of 5+ years of relevant technical experience as Technical or Architecture lead in a customer facing consulting More ❯

collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the … customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing … customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working More ❯

Job Title: Customer Experience Analyst Location: Leeds (Hybrid - two or three days per week in the office) Salary: £45,000 - £50,000 + up to 15% bonus + excellent benefits Why Apply? This is a brilliant opportunity for a skilled Customer Experience Analyst to enhance customer journey and elevate customer satisfaction. You'll play … a key role in translating insight into action, using data to support strategic decisions and elevate customer satisfaction. Customer Experience Analyst Responsibilities Interpret feedback from surveys and touch points to build a detailed understanding of the customer experience Use data to create clear, actionable recommendations that drive continuous improvement Partner with internal teams to align … customer insights with operational and strategic goals Craft compelling reports and presentations that effectively communicate key findings to stakeholders Promote a culture of customer-first thinking by showing the business impact of experience insight Identify opportunities for additional research and select appropriate methodologies Enhance current approaches to monitoring and reporting on customer experience Customer More ❯

Technologies: user interfaces User experience customer experience CX UX UI Adobe Zeplin InVision Sketch Are you a seasoned UX/UI Designer who has a passion for Brands? Is your craft your art? Do you have a proven solid record of User-Interface, User Experience/Customer Experience? Do you thrive and enjoy working … UX) with a can-do approach, to be involved in an exciting project where you will re-design a global website for a large multinational Beverage client. The successful CX/UX - UI designer will be joining a team of creatives, strategists, PMs/Client Engagement managers, and be an active part of the complete re-imagination of the Customer and User Experience (CX/UX - UI) and re-launch of a big brand identity. We need people that love their craft and work well as part of a team! SKILLS: Excellent experience designing User Interfaces and branding Strong Corporate experience with Customer Experience/User Experience design, including branding and layout (CX More ❯

execution of the business's customer-centric strategy, driving customer satisfaction, retention, and revenue growth. As Head of Customer Experience, you will focus on embedding CX excellence across all touchpoints, protect revenue by fixing the root causes of churn and ensure a world-class experience for all their clients. The Role: Own the end-to … playbooks Work cross-functionally with Sales, Ops, and Service Delivery to close customer experience gaps Drive high standards in onboarding, proactive communication, and issue resolution Establish scalable CX processes for both organic and acquired customers Deliver regular customer experience impact reports to the SLT and Board Lead a small cross-functional “customer squad” to execute … CX initiatives Analyse customer feedback and NPS data to produce actionable insights Use insights to inform strategy and improve overall customer satisfaction Oversee efficient handling of customer complaints within defined frameworks Manage escalations, ensuring timely resolutions and clear stakeholder communication Skills and Experience Required: Strong background in both CX strategy and delivery, with the ability to More ❯

Senior Customer Experience Engineer (SRE) Description For Senior Customer Experience Engineer (SRE) Microsoft's Azure Customer Experience (CXP) team is seeking a Senior Customer Experience Engineer (SRE) to drive reliability engineering excellence for their cloud platform. This role combines traditional SRE responsibilities with a strong focus on customer experience and … be empowered to shape the future of Microsoft's cloud services. The team operates with a "no dead-ends", "whatever it takes", and "biased for action" philosophy, focusing on customer success through the Microsoft Cloud. As an SRE, you'll be responsible for maintaining and improving service reliability, availability, and performance. Key responsibilities include building automation solutions, collaborating with … scale distributed systems and the ability to handle complex technical challenges. The position offers the flexibility of up to 100% remote work, though it requires 25-50% travel for customer site visits in the South West UK. You'll be working with cutting-edge technology alongside world-class engineers, with access to Microsoft's comprehensive benefits package including industry More ❯

Hybrid Clear diversity policy Paid training opportunities On the hunt for Customer Success Executive roles or Customer Experience Executive roles in London? Want to work for a thriving Tech start-up? Apply to this Customer Success Executive job in London today! Company profile - Cyber Security As a Customer Success Executive will be working for a … cyber assets to the highest level. They are looking for meticulous, driven individuals to not only add value to their internal team but to the wider public. Job description – Customer Experience Executive (Tech/SaaS) As a Customer Success Executive, you will be a crucial part of our customer-focused team, responsible for ensuring the success … and satisfaction of our clients.Your role will be pivotal in onboarding, training, and supporting our customers, ensuring they gain maximum value from the cybersecurity platform. Key responsibilities – Customer Experience Executive (Tech/SaaS) In this Customer Experience Executive role, you will be: Onboarding new customers and ensuring a seamless implementation of the platform. Providing ongoing support More ❯

Customer Experience Officer Remote (Preferred GMT+4 1h) Location : Remote (Preferred GMT+4 1h) Language : Native English (C2 required) About the Company Our client is a leading liquidity and technology provider specializing in the crypto and foreign exchange (FX) industries. With over 10 years of experience, they deliver advanced B2B tech solutions that empower brokers and financial institutions to … scale faster while minimizing infrastructure costs. Their clients include licensed brokers, crypto exchanges , hedge funds , and asset managers globally. Position Overview The Customer Experience Officer will play a strategic role in enhancing and optimizing the customer journey across all business lines.Reporting directly to the Chief Strategy Officer and Chief Customer Officer , this role involves collaborating with … multiple teams to consistently advocate for client needs and improve satisfaction and retention. The primary focus will be on customer journey design , cross-functional coordination , platform audits , and the use of analytics to drive improvements in customer experience and retention. Key Responsibilities Customer Journey Design : Design and implement comprehensive customer journeys to ensure seamless user More ❯

and technology & development. Our clients include prominent organizations such as IMDA, J.P. Morgan, National University of Singapore, Prudential and various government agencies. Your Role: The Customer Experience (CX) Director will play a pivotal role in growing our Customer Experience (CX) business through the sale and delivery of CX services powered by Salesforce, Sitecore, and Sitefinity. This … role will lead the strategy, training, and implementation of CX solutions for clients, demonstrating how these platforms can transform client engagement, retention, and digital experiences. The CX Director will work closely with our UX, Technology, and Strategic Planning teams to identify client needs, craft tailored CX solutions, and drive client satisfaction and revenue growth. Key Responsibilities: Business Growth Develop and … execute strategies to achieve an additional $1 million in annual revenue Expand our CX offerings in Salesforce, Sitecore, and Sitefinity Identify and pursue new business opportunities in building customer's digital touchpoints and web development Build and nurture relationships with key clients for ongoing and future projects Strategic Planning Formulate strategies to build a competitive edge around our services More ❯

Business Intelligence Engineer II, Delivery Experience The Amazon Delivery and Shopping Experience Product Team is looking for talented Business Intelligence Engineers (BIE) who develop solutions to better optimize customer experience and shopping experience by disproportionately improving discoverability and speed. As part of Amazon's DEX product team, our team members have the opportunity to be … at the forefront of DEX product thought leadership - working on some of the most difficult Customer Experience problems while partnering with research scientists, software developers, and business leaders. With the focus on driving real impact on Amazon's long-term profitability, we build new analysis from ground up, proposing new concepts and technology to meet business needs. We … and align research focuses on Amazon's strategic needs. A day in the life • Perform complex data analysis (correlations, regressions, simulations, optimization, etc.) and identify improvement opportunities on key customer experience metrics (sales, speed perception, Prime benefits, reduce ship costs, etc.). • Own end-to-end program management. You will not only develop insights but devise realistic plans More ❯

Posted Thursday, May 22, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost … to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It's been in the DNA of our people since we started supporting utilities' customer experience needs over 20 years ago. And that commitment continues to this day. Our team members are our greatest assets, so we pride ourselves on being 'Employee First … flexible environment and encourage work-life balance. VertexOne is proudly Certified as a Great Place to Work. Great Place to Work is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. More ❯

support, and a work environment built on collaboration. We're looking for a passionate and highly skilled Tier 4 Technical Support Engineer to join our Customer Experience (CX) organization in London. Tier 4 Technical Support Engineer is the highest level of technical support at Our Tier 4 Technical Support Engineers act as the bridge between our customer … support, and a work environment built on collaboration. We're looking for a passionate and highly skilled Tier 4 Technical Support Engineer to join our Customer Experience (CX) organization in London. Tier 4 Technical Support Engineer is the highest level of technical support at Our Tier 4 Technical Support Engineers act as the bridge between our customer … collaborate closely with R&D, and lead initiatives that improve product quality, reduce friction, and enable scale. What you'll do: Investigate complex technical issues escalated from our global CX team using tools like Chrome DevTools, API logs, and internal monitoring systems. Become a subject-matter expert (SME) in a product domain (such as Automations, Boards, APIs, Auth, Marketplace), with More ❯

Implementation Specialist II (FICA) Utility Background is Required United States Job Description Posted Monday, May 12, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne … helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It's been in the DNA of our people since we started supporting utilities' customer experience needs over 20 years ago. And that commitment continues to this day. Our team members … flexible environment and encourage work-life balance. VertexOne is proudly Certified as a Great Place to Work. Great Place to Work is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. More ❯

Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience Job ID: Amazon Spain Services, S.L.U. - B76 Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort to develop and deliver the next generation … of world-class technology systems inside our fulfillment centers in Europe. In the Mechatronics & Sustainable Packaging Customer Experience (MSP-CX) organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle (from product development, to deployment, to support & service), embodying Amazon's leadership principle … time with your manager to develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for. About the team The CX (Customer Experience) team within Mechatronics & Sustainable Packaging works backwards from Internal Customer insights to (1) Validate, (2) Deploy and (3) Support MSP solutions globally, maximizing solutions readiness More ❯

Customer Experience Analyst £37,300 - £40,250 (London) £34,750 - £37,350 (Durham, Lytham, Glasgow) Hybrid 28.9% Pension Opportunity Yolk Recruitment is partnering with an innovative civil service organization undergoing a digital transformation, focusing on advanced digital practices. The role holder will also influence and build relationships across the business to embed new ways of working with a … core Data & CRM team, Content team and Service Design & Development teams. Building Expertise Develop our understanding of the data underpinning our customer services and customer journeys, with the aim of connecting data sources to build a complete view of our customer interactions. Ensure continuity, management and improvement of a collection of Digital and Call Analytics reports to … ensure they are established as we transform its business and meet business users' needs. Develop expertise on the interrogation and interpretation of customer engagement, interaction and behavioural data from multiple customer touchpoints, as shown in a variety of analytical platforms. Work collaboratively with members of the Data & CRM team and other areas of the business to understand campaign More ❯

Customer Experience Analyst £37,300 - £40,250 (London) £34,750 - £37,350 (Durham, Lytham, Glasgow) Hybrid 28.9% Pension Opportunity Yolk Recruitment is partnering with an innovative civil service organization undergoing a digital transformation, focusing on advanced digital practices. The role holder will also influence and build relationships across the business to embed new ways of working with a … core Data & CRM team, Content team and Service Design & Development teams. Building Expertise Develop our understanding of the data underpinning our customer services and customer journeys, with the aim of connecting data sources to build a complete view of our customer interactions. Ensure continuity, management and improvement of a collection of Digital and Call Analytics reports to … ensure they are established as we transform its business and meet business users' needs. Develop expertise on the interrogation and interpretation of customer engagement, interaction and behavioural data from multiple customer touchpoints, as shown in a variety of analytical platforms. Work collaboratively with members of the Data & CRM team and other areas of the business to understand campaign More ❯

in Bangalore, India. TRG Screen is a portfolio company of Vista Equity Partners, one of the world's largest and most respected private equity firms. The Role As a Customer Success Manager (CSM), reporting to the Manager of Customer Success, you will work directly with customers to ensure they have realized maximum value from our platform. Working in … Services teams, you will help our customers achieve business goals and program impact while driving retention and growth for TRG Screen. You will also amplify the voice of the customer internally by driving continuous feedback into cross-functional teams on ways we canbetter serve our customers. This role will own a named portfolio of accounts and will be responsible … for delivering an optimal customer experience, fostering positive customer outcomes and supporting ongoing impact. Responsibilities Our Customer Success mission is to ensure our customers achieve an optimal return on their TRG Screen investment. To achieve this, our Customer Success Managers seek a deep understanding of customer goals, identifying innovative solutions which align to desired More ❯

Implementation Specialist III (FICA) Utility background is required United States Job Description Posted Monday, May 12, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne … helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It's been in the DNA of our people since we started supporting utilities' customer experience needs over 20 years ago. And that commitment continues to this day. Our team members … flexible environment and encourage work-life balance. VertexOne is proudly Certified as a Great Place to Work. Great Place to Work is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. More ❯

force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE As a Quality & Experience Analyst at Burberry, you will support the execution of our customer experience strategy by analysing and reporting on key performance metrics and service quality standards. Your role … will be crucial in identifying insights from customer feedback, ensuring continuous improvements, and helping maintain the high standards of service expected from the Burberry brand. Through collaboration with cross-functional teams, you will assist in driving the effective use of technology and tools to enhance the customer journey, ensuring that every interaction contributes to a seamless, personalised, and … elevated experience. This Quality & Experience Analyst role is offered on a full time, permanent basis and will be based in our Horseferry House, London office for 3/4 days per week. RESPONSIBILITIES Delivery of reporting, insights and dashboards across key metrics, including KPIs, NPS and CSAT. Sharing insights with regional stakeholders and providing training to ensure teams are More ❯

We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding-seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business-transforming … bring new products and experiences to market. This is what inspires us, and it's how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human. A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including … Customer Success, Account Management, or related roles, preferably in tech or SaaS. Proven ability to manage and grow customer relationships in a SaaS environment. Experience with CX (Customer Experience) and UX (User Experience) is a plus Problem-solving mindset with proactive solution focus. Strong project management abilities and keen attention to detail. Demonstrated ability More ❯

and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. CACI's Consumer & Market Intelligence and Experience & Transformation groups provide data, software and consulting services to improve our clients' sales and marketing programmes. We help clients find, retain and grow profitable customers through our understanding of … and retailers plan retail provision in the UK and overseas. C&MI and E&T Groups help clients shape the vision, define the strategy and deliver a truly integrated customer experience. Our services are based on in-depth understanding of individual consumer behaviour and marketing technology which influence the way consumers buy products and services through a combination of … data, technology and consultancy. Experience and Transformation - Core Business Activities The Experience and Transformation arm of CACI leads the way in customer management by helping clients acquire, develop and retain customers through effective customer strategy planning, optimising marketing campaigns and customer insight. Our work is underpinned by high quality consumer and market data and leading More ❯