76 to 100 of 393 Permanent Customer Experience Jobs in England

is a full-time, permanent position based onsite in Harrogate. As an experienced Technical Support Engineer you will be enthusiastic about providing an excellent customer experience, with an expectation on maintaining and improving service levels. The successful candidate will have the ability to work individually whilst being part … of: - Wi-Fi standards and general wireless principles SNMP protocol; VPN and tunnelling technologies; and Security protocols and firewalls Service desk/technical support experience Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices and/or DHCP servers The Technical Support Engineer position offers a competitive more »

millions of people love. And we do it all right here at Sky. Team overview Digital Technology is at the heart of providing outstanding customer service. We touch every part of a Sky customer’s experience meaning we tackle a wide range of problems creatively and no … two days are the same. You will be joining a diverse team where the focus is collaboration, doing what’s best for the customer and our people, and having some fun whilst we do it. You will work with the award-winning experimentation team that exists to maximise the … ROI of the product development teams by ensuring that what is delivered has the greatest impact on the customer experience and our business KPIs. What you'll do: Build & execute A/B tests on both client and full stack Optimizely. Develop and maintain Optimizely experiments, ensuring accurate more »

millions of people love. And we do it all right here at Sky. Team overview Digital Technology is at the heart of providing outstanding customer service. We touch every part of a Sky customer’s experience meaning we tackle a wide range of problems creatively and no … two days are the same. You will be joining a diverse team where the focus is collaboration, doing what’s best for the customer and our people, and having some fun whilst we do it. You will work with the award-winning experimentation team that exists to maximise the … ROI of the product development teams by ensuring that what is delivered has the greatest impact on the customer experience and our business KPIs. What you'll do: Build & execute A/B tests on both client and full stack Optimizely. Develop and maintain Optimizely experiments, ensuring accurate more »

Direct Mail (DM) Outbound Telemarketing (OBTM) SMS Push Notification Provide technical leadership and expertise and incident triage for integration of Adobe Campaign with the Experience Cloud Target Audience Manager Analytics Own training, internal knowledge share, artefacts, application performance and usage management of Adobe Campaign What you'll bring Excellent … verbal and written communication skills. Detailed technical knowledge of the Adobe Campaign Manager toolset. Good understanding and experience of the Adobe Experience Cloud. Experience working on Windows Server and Microsoft SQL Server systems. Experience in a results-led marketing role, preferably but not necessarily in the … TV or entertainment industry. A passion for TV and good understanding of Skys content offering. Able to distil customer insight and performance data into clear and actionable plans. Knowledge on Adobe Message Center Platform. Team overview Want to unlock the power of data? Our Group Data Hub works with more »

services Provide office-based telephone, email and remote access support. Take ownership of incidents from start to finish, escalating and feeding back to the customer as required. Maintain a high customer experience throughout the life-cycle of all incidents and problems Troubleshoot PC hardware and peripheral issues … in your family/friend network for IT issues and love coming up with a solution and solving problems! Do you love providing good customer service and enjoy talking to people over the phone? Then this could be the role for you! Essential skills Customer service experience eg. Call Centre or customer facing role Passion for technology and basic level of IT knowledge BTEC or CompTIA qualification desirable or working towards First class communication skills, both verbal and written Ability to learn and pick up new things quickly Positive attitude and a great team player more »

services Provide office-based telephone, email and remote access support. Take ownership of incidents from start to finish, escalating and feeding back to the customer as required. Maintain a high customer experience throughout the life-cycle of all incidents and problems Troubleshoot PC hardware and peripheral issues … in your family/friend network for IT issues and love coming up with a solution and solving problems! Do you love providing good customer service and enjoy talking to people over the phone? Then this could be the role for you! Essential skills Customer service experience eg. Call Centre or customer facing role Passion for technology and basic level of IT knowledge BTEC or CompTIA qualification desirable or working towards First class communication skills, both verbal and written Ability to learn and pick up new things quickly Positive attitude and a great team player more »

services Provide office-based telephone, email and remote access support. Take ownership of incidents from start to finish, escalating and feeding back to the customer as required. Maintain a high customer experience throughout the life-cycle of all incidents and problems Troubleshoot PC hardware and peripheral issues … in your family/friend network for IT issues and love coming up with a solution and solving problems! Do you love providing good customer service and enjoy talking to people over the phone? Then this could be the role for you! Essential skills Customer service experience eg. Call Centre or customer facing role Passion for technology and basic level of IT knowledge BTEC or CompTIA qualification desirable or working towards First class communication skills, both verbal and written Ability to learn and pick up new things quickly Positive attitude and a great team player more »

Role HomeServe are currently recruiting for a Senior Product Owner to join the Digital Delivery Team in Walsall. The successful candidate will have proven experience in reducing demand within an operational/contact centre environment and driving improvements in customer experience. You will be responsible for communicating at … all levels so exceptional people and stakeholder management skills are essential. Experience in automation and robotics is also desirable, as well as strong analytical skills as you will be working alongside our telephony team assessing and translating data. We work in a hybrid way, mostly remote with a requirement … order to deliver the very best outcomes for our Customers and the Company. The Department is formed in a matrix structure with disciplines across Customer Operations, Product, Change, Technology and Digital Delivery and relationships across third party vendors. ROLE PURPOSE To own the product vision and roadmap, principally aligned more »

Fantastic opportunity to join a well-established technology business in Coventry as a Customer Service Team Leader! You must have 2+ years customer service team leader/manager experience, in a busy B2C environment and a track record of leading people and will be known for engaging … days annual leave, plus a day off for your birthday Worldwide Travel Insurance Group Income Protection Insurance Main Duties; Responsible for leading the Customer Support Team Engage and inspire those you lead to achieve their goals & key company KPI`s Be an influential coach, mentor and help drive the … those around you Understand people and can effectively manage expectations Provide help and advice to customers using our products Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do Keep accurate records of discussions or correspondence with customers & staff Creating more »

and enquiries. As a member of the IT Triage team reporting to the IT Service Desk Manager, the post holder will provide a responsive, customer focussed service, providing extensive 2nd Level IT Support to trust users and stakeholders as directed. Much of the work required of this position requires … Service Level Agreements, including Service Centre Self-Serve Portal logged incidents and requests, updating and/or closing tickets and providing confirmation to the customer as required. * Provide senior Service Desk support within the IT Service Centre Team to ensure delivery of an efficient and reliable IT customer centric service to the Trust, utilising advanced customer service skills to maximise positive customer experience. * Provide second line incident management and Request resolution:- o Manage Problem logs and Call Incidents at 2nd Line Level o Analysing information obtained from users on all IT problems and issues o more »

Design and implement features and improvements for the Hive App that help our customers on their path to Net Zero Identify and propose opportunities, customer needs and use-cases for our products and services on the Hive App Perform qualitative and quantitative research to explore and validate feature concept … and identify customer pain points to maintain a market … leading experience for Hive products and services. Review the analytics of the Hive App and its products and identify opportunities to improve the CX and reduce customer pain points Lead the entire feature development lifecycle, starting from ideation, design, and development to analysis Work closely with Product Designers more »

the UK, driving license renewals, IR35, professional registration and revalidation, statutory and mandatory training, recruitment, policy review etc. The Person: You will have good experience of recruitment processes, and an understanding of IR35 as you will be responsible for overseeing and onboarding staff and GP Members. Shropdoc is passionate … submit CVs as soon as possible. Main duties of the job Essentially you will have: a CIPD Qualification to level 5 or above. proven experience in HR, particularly a compliance environment. strong analytical and problem-solving skills. experience of recruitment and onboarding. strong IT skills, with experience of developing systems. experience of coordinating statutory and mandatory training programmes. some exposure to employee relation matters, and is someone looking to develop their HR Advisor skills. What We Offer: Competitive salary and benefits package : Enjoy a comprehensive benefits package, including NHS pension, Paycare, and professional development opportunities. more »

telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement. What … notification of claims onto Davies/Client claims system Work with our repairers (motor) on the progression of the clients damaged vehicle, update the customer throughout and update Davies claims systems. Work with Davies engineering team to ensure the claim is progressing Ensure high level of customer service … alongside ensuring working to the daily required handling of inbound calls Undertake appropriate additional tasks provided by the Team Leader Abilities And Knowledge: Minimum customer services experience Desired but not essential – motor claims experience Excellent attention to detail Strong customer services skills Strong organisational skills The more »

and development like no other, we want your help to drive success in our stores.This role is responsible for providing the highest standards of customer service to our brides and their entourage, to ensure they have a positive, personal experience. Why Choose Us - Benefits for Assistant Manager Attractive salary. … stores through the UK and Europe. We are a company that focuses on achieving the best results possible,providing the highest standards of customer service to our brides and their entourage, to ensure they have a positive, personal experience.As well as an impressive in-house design team, we offer … a huge range of high-quality, competitively priced designer bridalwear in a warm, friendly environment. Its an experience our customers tell us they love and one were proud to offer. What You Will Do as Assistant Manager The Assistant Manager is responsible for deputising for the Store Manager in more »

novel approaches to problems; take initiative and breakdown barriers to solve problems; become recognized within the team as the source of solutions. Education and experience High School Diploma or equivalent (preferred) Experience in ML/AI. Knowledge in consumer electronics and the retail environment (preferred) Specialized practical experience in Generative AI Adept in Natural Language Processing tasks Prior experience in applying machine learning for customer experience use case Experience using Python and working with large scale systems Skills and requirements Fluent in English Master s degree or similar education in Machine Learning, Artificial … you: complex and statistical data. More about the opportunity This opportunity is suited for a mid-level or seasoned professional with ML/AI experience who focus on technology. Our company evolves on a niche market; thus, knowledge management on the Virtual Reality and 3D sectors is preferred. The more »

Digital Experience Analyst – 12 months FTC Leatherhead, Surrey (Hybrid model) - Competitive salary of up to £50k, depending on experience - A workplace pension scheme - Hybrid working, with very occasional collaborative days in our Leatherhead headquarters - Private Medical and Dental cover - 25 days' annual leave with options to purchase and … rating of 4.3 and a Silver Sustainability medal. The Role This is an exciting time of growth for us, and we need a Digital Experience Analyst to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests … is responsible for the end-to-end management and execution of our on-site A/B test programme and roadmap to further inform customer-centric and conversion-supporting change. You will work closely with the Operations and Customer Journey teams to build a holistic, cross channel view more »

to day running of the website for two of our websites. You will develop the site taxonomy and information architecture from scratch; mapping each customer journey for each outcome, working with digital teams to ensure the development delivers to these requirements. You will manage a small team to ensure … performance analytics; and support the brand refresh. On offer is a brilliant opportunity to lead on the vision for the website and create impactful customer experiences throughout the customer journey. As such the right person will have: Previous experience managing a website. Proven experience in creation … of analytics, strategies, and customer journeys. Depth of understanding on website impact on customer experience, marketing and performance. If this is you, get in touch today for a confidential chat and the full job description. more »

work with an outstanding and progressive organisation this position could be right for you. Role Summary What we are looking for is an experienced Customer Engineer or Client CTO, who brings with them a people centric approach to leadership, hands on delivery background, strong stakeholder management and pre-sales … experience to focus on predominantly retail banking, but also covering other markets, when required. You will work directly with the Chief Technology Officer (CTO) to help drive the tech strategy for the retail banking business, ensuring solutions and offers we build reflect business value in that sector. You will … knowledge in all 3 major cloud vendors. Experience with Partner management and aligning both technical and marketing strategies. Mandatory Skills: Experience at Cx or senior management level, leading multiple teams in both software development and infrastructure services. Capable of creating a technical strategy to establish a platform for more »

technologies and sustainable practices to protect and preserve our precious water resources while meeting the evolving needs of our customers. If you are a Customer Support Officer looking for part time work (22.5 hours a week), with a commitment to delivering high quality services to our customers, wed love … Service and MOT discounts at our on-site garage. One paid day per year for volunteering in the community As the Part Time Metering Customer Support Officer, you will report into the Metering Programme Manager and play a pivotal role in enhancing customer experience and promoting water … financial difficulties, identifying priority needs and establishing strong community relationships. Main Duties Include: Collaborate with field teams to explain the metering programme and address customer concerns. Maintain records of customers inaccessible under the No Access Charge policy criteria. Investigate property occupation and ownership details, including working with vulnerable customers more »

Customer Service Representative - Basingstoke Salary: From £23400-£23400 Customer Service Representative Join our team of Customer Service Representatives: make a meaningful difference in our customers' lives during the moments that matter. What does the role entail? You will be joining a people and technology-driven business, taking … providing our customers or their families support during difficult times such as family bereavements, you'll play a vital role in providing a seamless experience during moments that really matter. Many colleagues have customer-focused backgrounds in sectors such as retail, hospitality, contact centres or travel, so don … have a financial services background or knowledge - comprehensive training will be given. Join our team if.... You have a passion for delivering a seamless customer experience, treating our customers effectively, empathically, with dignity and respect and an ability to remain calm under pressure Excellent listening and communication skills more »

London on a permanent basis. As the Head of RevOps, you will be responsible for optimising our revenue-generating processes, aligning sales, marketing, and customer success efforts, and driving operational efficiency. This position will play a key role in maximising revenue potential , improving our current operational efficiency , allow us … to make data driven decisions and allow cross functional collaboration. Why we are hiring for this role: We believe that streamlining the customer journey through the intersection of systems, processes and people can enable us to more effectively serve our customers. We also believe that revenue operations should make … data and analysis driving growth Own the commercial data ensuring integrity, consistency, accuracy and completeness delivering a single source of truth for sales, marketing, customer success and finance Manage and streamline the technology stack mapping out the customer journey across multiple systems. Deliver a seamless customer experience more »

the look out for x2 Project/Sales Engineers to join the team based in Stockport. Overview: You will be Responsible for ensuring outstanding customer experience by responding to customer enquiries, RFP's and RFQ's in a timely manner and providing a solution fitting the client … Ensuring projects are designed, specified and quoted in line with business processes, achieved margin and in time. Managing scope of quotations in line with customer requirements and in compliance with associated industry/customer specific standards. Proactively owning the customer relationships and ensuring timely follow-ups to … control panel design and obtain quote/costings, wiring installation cost and obtain quote/costing. The preparation and submission of final quotations to customer as per company procedure which are in compliance with customer requirements. Follow up on sales enquiries in a timely manner. Effective management of more »

by the business on our web based products. We are looking for someone who is proficient in .Net C#, ASP .NET MVC with good experience working on micro service solutions using multi-threaded code. Responsibilities will include - Designing\proposing cloud solutions, estimating user stories, developing new features, fixing bugs … for digital solutions, proposing and implementing the most effective approaches and technologies to fulfil requirements. ? Monitor analytics and user journeys to identify and implement customer experience enhancements. ? Approach work with a mindset that embraces Agile principles and culture, and be a positive example to others of the behaviours … best practices. ? Maintain quality and accuracy of code and ensure effective source code control. Qualifications and Experiences: ? Software development/similar degree or equivalent experience ? Essential experience and in depth understanding of: C#, .NET, ASP.NET MVC, Message Queues, Service Bus & Azure. ? Good understanding of solid principle and .Net more »

problems by carefully reviewing and analysing the business, functional and technical requirements Work across Transformation Organization and business teams to Provide a seamless internal customer experience Identify, prioritize, and plan technology enabled process improvement demand Manage delivery of product backlogs arising from process improvement demand Identify, evaluate, and … like you to have/be: A proven track record working as a Solution Architect and a concise understanding of current architectural best practices Experience in SAP and non-SAP enterprise integration Technologies and tools e. g. MS Azure, Dell Boomi etc. Experience in articulating, presenting and communicating … MM, PM, FICA, IS-Oil in S/4 HANA 1909 and higher business suite Software full Lifecycle Management and Software Release Management Demonstrable experience managing/coordinating cross-functional teams Preparing and providing SAP solution demonstrations to the team, business partners and leadership, including end user support Experience more »

Here at EMIS we are looking for a Customer Support Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these … into the technology industry but perhaps a little unsure of where to start. This doesnt mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of … Friday, 8-4.30PM then 9.30-6PM, plus a requirement to work on-call 1 week out of 4. What youll do As a Customer Support Analyst we will be looking for you to work proactively with our customers to support a range of issues and queries across several more »