1 to 25 of 106 Permanent Customer Journey Map Jobs in England

Location: Central London HQ – Hybrid Model We have partnered with a household Financial Services business looking to create a new Digital Banking Platform, with the purpose of consolidating customer accounts in one place. Experience Required: Proven experience a Senior or Lead Design position, with a strong portfolio showcasing complex, large-scale digital products, ideally within the financial services … or similarly regulated industries. Strategic thinker with the ability to translate high-level business and customer goals into actionable UX and service design strategies Demonstrated experience leading and mentoring UX design teams. Expertise in a wide range of user research methodologies and the ability to translate research findings into actionable design insights. Experience using Service Design principles such … as customer journey mapping, service blueprinting, and stakeholder management. Mastery of interaction design principles, information architecture, and user flow development. Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe XD, Axure). Excellent communication, presentation, and storytelling skills, with the ability to articulate design rationale clearly and persuasively to diverse audiences. Experience working More ❯

to maximize their online and mobile banking. Experience and skills required: Building a design community to share knowledge, generate ideas, and embed design principles across product, service, and customer journeys. Experience in leadership, digital delivery, and strategic thinking is essential. Proficiency in customer journey mapping, service blueprinting, creative workshop facilitation, co-creation, storyboarding, service … prioritizing the user perspective, and challenging constraints. Experience working within Agile environments and proficiency with Figma. Collaborating with data and design analysts to define metrics, measure outcomes and customer impact, and using insights for continuous improvement. Candidates should demonstrate evidence of these skills and experiences in their CV for consideration. Please note: If you do not hear from More ❯

network you want to login/join with: Are you looking for a role that enables you to design innovative service solutions, optimise service delivery, and create exceptional customer experiences? Contract : Permanent Working hours : 35 hours per week Reporting to : Transformation Projects Enablement Manager Location : London, docklands or Coventry. Our permanent hybrid policy sees us all working at … working to enhance our service by setting the standard for modern, efficient, accessible alternative dispute resolution. Over recent years, the Service has undertaken significant change to improve our customer experience and our financial sustainability. For the next phase of our journey, we have even bigger ambitions to reimagine our customer experience and we’re … understanding: gathering the necessary data and commissioning the necessary research to gain insights into our customers’ needs, behaviours and preferences. Design and innovation: applying design thinking methodologies to map customer journeys, define touchpoints, and design service blueprints that outline the end-to-end customer experience. Problem definition and solutioning: engaging stakeholders in activities to More ❯

network you want to login/join with: Are you looking for a role that enables you to design innovative service solutions, optimise service delivery, and create exceptional customer experiences? Contract : Permanent Working hours : 35 hours per week Reporting to : Transformation Projects Enablement Manager Location : London, docklands or Coventry. Our permanent hybrid policy sees us all working at … working to enhance our service by setting the standard for modern, efficient, accessible alternative dispute resolution. Over recent years, the Service has undertaken significant change to improve our customer experience and our financial sustainability. For the next phase of our journey, we have even bigger ambitions to reimagine our customer experience and we’re … understanding: gathering the necessary data and commissioning the necessary research to gain insights into our customers’ needs, behaviours and preferences. Design and innovation: applying design thinking methodologies to map customer journeys, define touchpoints, and design service blueprints that outline the end-to-end customer experience. Problem definition and solutioning: engaging stakeholders in activities to More ❯

and define scope. Collaborating closely within the multidisciplinary team of designers, product owners and engineers. Shaping and delivering programmes of research to ensure we are led by colleague, customer and market insight when creating or enhancing our propositions and services. Facilitating workshops and discussions with various collaborators and partners, ensuring that the business context, needs and risks are … coaching and mentoring. Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys. Experience in a range of research and design methods, including at least some of the following, is critical: Contextual enquiry Interviews Diary studies Questionnaire design Customer journey mapping Service blueprinting Creative workshop facilitation Storyboarding Service safari Persona development Co-creation Paper prototyping About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be More ❯

is hybrid, which involves spending at least two days per week, or 40% of our time, at our Leeds office. About this opportunity: We're looking for a Customer Journey Manager (CJM) to join our team, where you'll play a crucial role in product development, assisting the Product Owner and the broader product team in … understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. The “Stockbroking Lab” supports Halifax Share Dealing Ltd. which is the Retail Direct to Customer Execution only investment business of Lloyds Banking Group, providing investment products across the Groups’ well-known brands including Lloyds, Halifax and Bank of Scotland. We … the work we do to get the right outcomes. You'll collaborate with the wider business and your team in crafting, building and delivering initiatives that achieve outstanding customer results. What you’ll be doing: You're the voice of customers, possessing a deep understanding of their journey and representing them with a clear and authoritative More ❯

and define scope. Collaborating closely within the multidisciplinary team of designers, product owners and engineers. Shaping and delivering programmes of research to ensure we are led by colleague, customer and market insight when creating or enhancing our propositions and services. Facilitating workshops and discussions with various collaborators and partners, ensuring that the business context, needs and risks are … coaching and mentoring. Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys. Experience in a range of research and design methods, including at least some of the following, is critical: Contextual enquiry Interviews Diary studies Questionnaire design Customer journey mapping Service blueprinting Creative workshop facilitation Storyboarding Service safari Persona development Co-creation Paper prototyping About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be More ❯

and define scope. Collaborating closely within the multidisciplinary team of designers, product owners and engineers. Shaping and delivering programmes of research to ensure we are led by colleague, customer and market insight when creating or enhancing our propositions and services. Facilitating workshops and discussions with various collaborators and partners, ensuring that the business context, needs and risks are … coaching and mentoring. Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys. Experience in a range of research and design methods, including at least some of the following, is critical: Contextual enquiry Interviews Diary studies Questionnaire design Customer journey mapping Service blueprinting Creative workshop facilitation Storyboarding Service safari Persona development Co-creation Paper prototyping About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be More ❯

and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering More ❯

and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering More ❯

and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering More ❯

benefiting from Howden's deep market expertise, established networks, and robust infrastructure. Role Responsibilities As a Senior Business Analyst, you will be a key driver in our transformation journey, bridging the gap between customer needs, business requirements, and technical solutions. Working in a dynamic startup environment, you will shape product development, design seamless customer … You will serve as the crucial link between product teams, development teams, and business stakeholders, translating complex business requirements into clear technical specifications while maintaining focus on exceptional customer experience. KEY ACCOUNTABILITIES: Product Analysis & Customer Journey Design: Owns end-to-end analysis of new product launches and feature developments Designs and maps customer journeys, identifying pain points and opportunities for improvement Creates detailed process flows and user stories that balance customer experience with technical feasibility Champions customer-centric design thinking across all initiatives Develops comprehensive business requirements that align with both customer needs and technical capabilities Technical Analysis & Integration: Leads technical requirement gathering and analysis More ❯

The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The opportunity IAG Loyalty manages the Avios currency which millions of customers collect and spend … retailers Co-ordinate the distribution of seasonal trading activity across the Avios site: Ensure we successfully navigate key seasonal periods, such as Easter, Summer, and Christmas, to meet customer demand and business goals. Develop offer scope (in tandem with Merchandiser) and editorial content briefs to drive trading activity and support SEO effort Execute digital experience projects such customer journey mapping and connecting the dots from social media platforms to the site to drive sales. Using data to develop insights into online customer behaviour and using this data to identify UX improvement opportunities. Improve conversion, trade and shopping experiences to accelerate growth. Contribute to the delivery of new and innovative online experiences working More ❯

and define scope. Collaborating closely within the multidisciplinary team of designers, product owners and engineers. Shaping and delivering programmes of research to ensure we are led by colleague, customer and market insight when creating or enhancing our propositions and services. Facilitating workshops and discussions with various collaborators and partners, ensuring that the business context, needs and risks are … coaching and mentoring. Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys. Experience in a range of research and design methods, including at least some of the following, is critical: Contextual enquiry Interviews Diary studies Questionnaire design Customer journey mapping Service blueprinting Creative workshop facilitation Storyboarding Service safari Persona development Co-creation Paper prototyping About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be More ❯

of experience design research, strategies and systems Create a range of experience design deliverables, depending on the needs of the project, e.g. user flows, IA, wireframes, competitor anaylsis, customer journey maps etcIdentify customer needs and motivations, interpret client challenges and define experiences Collaborate with people who have different backgrounds, different ways of thinking, and … with and leverage new/AI tools where appropriate to improve design workflows and research Work closely with product managers, strategists, designers, technologist, and data strategists to align customer needs with business goals Responsibilities: Day to day responsibilities a Senior Experience Designer at AnalogFolk can include: Performing secondary and competitor research, heuristic evaluations, and audits Evaluating existing sites … in terms of their persuasiveness, emotional design, and usability Facilitating interviews and focus groups to determine customer needs Translating business goals and KPIs into actionable insights, experience design objectives and measurable outcomes Assisting with concept development and ideation workshops, ensuring creative ideas are grounded in strategy and technology Creating detailed interactive wireframes, click-through prototypes, and design artefacts More ❯

found in other businesses. As an experienced, hands-on designer, you bring expertise across the entire spectrum of human-centered design which includes User Interface Design, Interactive Design, Journey and User Flow Mapping, Information Architecture, UX Research and Testing, Usability and Accessibility knowledge. In addition, it's critical to know visual identity/branding principles, style, and design … and process is primed for success. RESPONSIBILITIES Produce polished, industry-leading design for Transaction Banking products Work alongside Product Managers and business stakeholders to translate client needs into customer journey maps, evolving into flows and specifications Engage in proactive problem solving and identify specific issues based on client feedback Work with existing design systems and brand More ❯

found in other businesses. As an experienced, hands-on designer, you bring expertise across the entire spectrum of human-centered design which includes User Interface Design, Interactive Design, Journey and User Flow Mapping, Information Architecture, UX Research and Testing, Usability and Accessibility knowledge. In addition, it's critical to know visual identity/branding principles, style, and design … and process is primed for success. RESPONSIBILITIES Produce polished, industry-leading design for Transaction Banking products Work alongside Product Managers and business stakeholders to translate client needs into customer journey maps, evolving into flows and specifications Engage in proactive problem solving and identify specific issues based on client feedback Work with existing design systems and brand More ❯

for evolution? Come and join us! About the Role As a Digital Channel Manager, you will be responsible for managing, improving, and delivering digital projects that enhance our customer experience. You will support the development and optimisation of digital tools, web applications, and online platforms, ensuring they align with customer needs and business objectives. This role … digital tools and web applications, ensuring timely and cost-effective delivery. Work closely with stakeholders to scope project requirements, prepare business cases, and ensure all initiatives align with customer insights and business value. Identify, prioritise, and document enhancements to digital platforms, maintaining a structured backlog in line with the digital roadmap. Develop and monitor detailed project plans, ensuring … of our websites and other digital channels, ensuring they are user-friendly, engaging, and optimised for conversions. Work closely with the marketing team to align messaging, goals, and customer journeys across digital platforms. Collaborate with developers and designers to implement website enhancements and new features. Ensure digital platforms adhere to SEO best practices and accessibility standards. Monitor, analyse More ❯

Customer Retention and Operations Manager Department: Commercial Employment Type: Full Time Location: London, UK Description The Churn and Operations Manager is responsible for developing and executing strategies to minimize customer churn, increase user retention. The candidate will also be responsible for optimizing operational processes that help reduce churn and increase customer retention This role … involves analyzing customer data to identify churn risks, implementing proactive retention strategies, and refining operational workflows to support customer satisfaction and retention. The ideal candidate will have a strong background in customer success, data analysis, and operations management, with a proven ability to drive process improvements and reduce churn. As a business we not … highlight key reasons why customers are considering or choosing to move away from us. They will be responsible for building and actioning a strategy to reduce the % of customer churn. We are a flexi-first business and value in-person collaboration and make an effort to get together when and where makes the most impact. Key outcomes of More ❯

the single point of accountability for all client impacts, owning the end-to-end client change journey across multiple workstreams. Support Product Owners and design teams to map, measure, and orchestrate customer journeys, ensuring seamless and consistent client experiences throughout migration and beyond. Take ownership of client journey mapping (e.g., using tools such … legacy system migrations and service model redesigns. Strong collaboration skills, with a track record of working across business, design, and technology teams in agile environments. Deep understanding of customer journey mapping, process evaluation, and data-led decision-making. Demonstrable experience in client reporting, service design, and stakeholder communication at a senior level. Confidence in influencing strategic More ❯

to the businesses service operations and strong coordination with teams in Legal and Procurement. They are also seeking someone with process-orientated BA skillset to support on a customer journey mapping project which will play a key part in their Customer Success part of the business. Key Responsibilities Manage end-to-end service transition … between third-party vendors Lead customer journey mapping to support a user-centric service design Develop and implement a framework and structured processes for the transition Create storyboards and visual models to illustrate service evolution and impact Track and manage dependencies across teams, systems, and vendors Ensure documentation, governance, and communication plans are in place and … adhered to Key Skills Proven experience delivering Service Transition projects as a BA or PM Strong background in process design, journey mapping, and framework development Confident managing dependencies and aligning cross-functional teams Excellent communication skills and stakeholder management Experience in publishing, digital content, or analytics industries is a bonus This is a great opportunity to be part More ❯

your career, and be part of a company that celebrates inclusivity and fresh ideas. Who are we looking for? The UX Designer will be responsible for creating outstanding customer and user experiences, delivering world-class UI based on solid user research and analytics. They will conduct extensive research to build a clear picture of customer and … user needs as part of Product Discovery, enabling our technology teams to make informed decisions that drive exceptional customer and user experiences. This role will help guide the direction of technology and product initiatives, ensuring user insights are central to decision-making. What will you be doing day-to-day? Embed UX within Product Discovery, working closely with … Product Owners and Managers, Software Engineers, and UX Researchers to explore, validate, and iterate on early-stage product ideas. Create wireframes, user flows, journey maps, and interactive prototypes to effectively communicate design ideas. Develop high-fidelity, production-ready UI designs that align with brand and accessibility standards. Champion a culture of continuous iteration, incorporating customer feedback More ❯

housing transactions each year. We deliver a one-stop shop for estate agents and home builders to drive efficiencies, speed up the transaction while reducing risk, improve end-customer experiences, stay ahead of regulatory changes and unlock new areas for business growth. Our open APIs integrate with other platforms across lending, conveyancing and prop-tech providers, enabling us … the wider industry and their customers. Role Summary The Marketing Manager, Audience Retention role, will be pivotal in developing and executing strategies to nurture and retain our valuable customer database. This role is dedicated to reducing churn by delivering meaningful, engaging content and solutions that bolster our customers' loyalty and perception of our brands. Working closely with the … product and sales teams, this role aims to ensure that our customer satisfaction metrics, such as Renewal Rate and Net Promoter Score (NPS), remain high. Key Responsibilities Design and implement targeted nurture and retention campaigns to actively engage our estate agent database. Collaborate with product and sales teams to identify customer pain points and develop content More ❯

and participate in designing appropriate solutions. You will be an important part of refining scope and requirements, aligning priorities and backlogs and produce various artefacts including Process Flows, Customer journey maps, User Stories and defining Functional/non-functional/operational needs. Taking a User Centric approach, you will work with other research and design team … of working with Product Owners in grooming product backlog and producing meaningful Epics/Stories that can be consumed by the technical teams. • Experience in process modelling and customer journey mapping and assisting user testing. • Experience of working with various tools and technologies needed by a BA eg Confluence, Jira, Visio Mural, Miro etc • Understanding of … of the largest Facilities Management companies in the UK to develop a new mobile and web application • Using Artificial Intelligence to estimate baggage arrivals at Copenhagen Airport, increasing customer satisfaction and retail revenue. Less time waiting for baggage allows more time to browse around the shops Essential • Candidates must have the right to work in the UK Netcompany More ❯

and participate in designing appropriate solutions. You will be an important part of refining scope and requirements, aligning priorities and backlogs and produce various artefacts including Process Flows, Customer journey maps, User Stories and defining Functional/non-functional/operational needs. Taking a User Centric approach, you will work with other research and design team … of working with Product Owners in grooming product backlog and producing meaningful Epics/Stories that can be consumed by the technical teams. Experience in process modelling and customer journey mapping and assisting user testing. Experience of working with various tools and technologies needed by a BA eg Confluence, Jira, Visio Mural, Miro etc Understanding of … of the largest Facilities Management companies in the UK to develop a new mobile and web application Using Artificial Intelligence to estimate baggage arrivals at Copenhagen Airport, increasing customer satisfaction and retail revenue. Less time waiting for baggage allows more time to browse around the shops Essential Candidates must have the right to work in the UK Netcompany More ❯