1 to 25 of 79 Permanent Customer Segmentation Jobs in England

Senior Customer Analyst Customer Base Management Please read the following job description thoroughly to ensure you are the right fit for this role before applying. London (Hybrid, 2 3 days a week) Up to £75,000 The Company This well-established consumer brand is on a mission to strengthen its understanding of customer behaviour and loyalty. … analytics capability to drive smarter, more targeted engagement strategies. You ll join an ambitious analytics team with a clear mandate to optimise how the company manages and grows its customer base. The Role As the Senior Customer Analyst, you ll take ownership of customer base performance, delivering insights that help retain, reactivate, and engage customers across the … lifecycle. This is a high-impact role where you ll shape segmentation frameworks, evaluate loyalty effectiveness, and identify opportunities to maximise customer lifetime value. You ll work closely with CRM, Marketing, and Data teams to ensure every customer interaction is informed by insight. Key Responsibilities Lead customer base management analysis to improve retention, reactivation, and engagement. More ❯

Partnership At The Letting Partnership, we're the backbone for letting agents across the UK, providing crucial support in client money protection. Our stellar reputation is built on exceptional customer service, dedication, and expertise. Over the past two years, our client base has tripled, and we're gearing up for even more growth. LoftyWorks LoftyWorks provides innovative property management … of our multi-channel marketing efforts — from digital marketing and lead generation to campaign execution and brand management for both UK-based businesses. Working closely with Sales, Product, and Customer Success teams, you will help us scale efficiently and establish a clear and compelling voice in the market. Key Responsibilities: Marketing Strategy & Planning · Support the development and ongoing management … SEM, and social media. · Oversee online advertising campaigns (Google Ads, Facebook/Meta, LinkedIn). · Create and manage a content calendar for SEO-focused articles, case studies, videos, and customer testimonials. · Track and analyze performance metrics to optimize campaigns and demonstrate ROI. Email Marketing & Automation · Lead our email marketing strategy, including newsletters, promotional emails, and drip campaigns. · Drive adoption More ❯

Partnership At The Letting Partnership, we're the backbone for letting agents across the UK, providing crucial support in client money protection. Our stellar reputation is built on exceptional customer service, dedication, and expertise. Over the past two years, our client base has tripled, and we're gearing up for even more growth. LoftyWorks LoftyWorks provides innovative property management … of our multi-channel marketing efforts — from digital marketing and lead generation to campaign execution and brand management for both UK-based businesses. Working closely with Sales, Product, and Customer Success teams, you will help us scale efficiently and establish a clear and compelling voice in the market. Key Responsibilities: Marketing Strategy & Planning · Support the development and ongoing management … SEM, and social media. · Oversee online advertising campaigns (Google Ads, Facebook/Meta, LinkedIn). · Create and manage a content calendar for SEO-focused articles, case studies, videos, and customer testimonials. · Track and analyze performance metrics to optimize campaigns and demonstrate ROI. Email Marketing & Automation · Lead our email marketing strategy, including newsletters, promotional emails, and drip campaigns. · Drive adoption More ❯

growth and retention strategies at Harmsworth Media (the I Paper and the New Scientist). You will define and maintain reports to track key performance indicators (KPIs), build advanced customer segmentation models, and leverage predictive analytics to enhance business decision-making and identifying key insights to help identify audience opportunities for prospecting. Main Responsibilities Lead data analysis initiatives … the subscriber lifecycle, from acquisition to retention and lifetime value. Define and maintain reports to track KPIs, providing actionable insights to stakeholders across the business. Develop, improve, and maintain customer segmentation models to provide deep insights into the subscription base and inform Product/Marketing strategies. Utilise predictive analytics and retention modelling to forecast churn risk and customer … techniques. Collaborate with cross-functional teams , including marketing, finance, product and editorial, to ensure data-driven decision-making aligns with business objectives. Deliver actionable recommendations to optimise marketing spend, customer acquisition, product initiatives and retention strategies. Responsible for innovating in how we leverage AI to access and give insights to the newsroom, marketing and product teams . Person Specification More ❯

growth and retention strategies at Harmsworth Media (the I Paper and the New Scientist). You will define and maintain reports to track key performance indicators (KPIs), build advanced customer segmentation models, and leverage predictive analytics to enhance business decision-making and identifying key insights to help identify audience opportunities for prospecting. Main Responsibilities Lead data analysis initiatives … the subscriber lifecycle, from acquisition to retention and lifetime value. Define and maintain reports to track KPIs, providing actionable insights to stakeholders across the business. Develop, improve, and maintain customer segmentation models to provide deep insights into the subscription base and inform Product/Marketing strategies. Utilise predictive analytics and retention modelling to forecast churn risk and customer … techniques. Collaborate with cross-functional teams , including marketing, finance, product and editorial, to ensure data-driven decision-making aligns with business objectives. Deliver actionable recommendations to optimise marketing spend, customer acquisition, product initiatives and retention strategies. Responsible for innovating in how we leverage AI to access and give insights to the newsroom, marketing and product teams . Person Specification More ❯

growth and retention strategies at Harmsworth Media (the I Paper and the New Scientist). You will define and maintain reports to track key performance indicators (KPIs), build advanced customer segmentation models, and leverage predictive analytics to enhance business decision-making and identifying key insights to help identify audience opportunities for prospecting. Main Responsibilities Lead data analysis initiatives … the subscriber lifecycle, from acquisition to retention and lifetime value. Define and maintain reports to track KPIs, providing actionable insights to stakeholders across the business. Develop, improve, and maintain customer segmentation models to provide deep insights into the subscription base and inform Product/Marketing strategies. Utilise predictive analytics and retention modelling to forecast churn risk and customer … techniques. Collaborate with cross-functional teams , including marketing, finance, product and editorial, to ensure data-driven decision-making aligns with business objectives. Deliver actionable recommendations to optimise marketing spend, customer acquisition, product initiatives and retention strategies. Responsible for innovating in how we leverage AI to access and give insights to the newsroom, marketing and product teams . Person Specification More ❯

growth and retention strategies at Harmsworth Media (the I Paper and the New Scientist). You will define and maintain reports to track key performance indicators (KPIs), build advanced customer segmentation models, and leverage predictive analytics to enhance business decision-making and identifying key insights to help identify audience opportunities for prospecting. Main Responsibilities Lead data analysis initiatives … the subscriber lifecycle, from acquisition to retention and lifetime value. Define and maintain reports to track KPIs, providing actionable insights to stakeholders across the business. Develop, improve, and maintain customer segmentation models to provide deep insights into the subscription base and inform Product/Marketing strategies. Utilise predictive analytics and retention modelling to forecast churn risk and customer … techniques. Collaborate with cross-functional teams , including marketing, finance, product and editorial, to ensure data-driven decision-making aligns with business objectives. Deliver actionable recommendations to optimise marketing spend, customer acquisition, product initiatives and retention strategies. Responsible for innovating in how we leverage AI to access and give insights to the newsroom, marketing and product teams . Person Specification More ❯

growth and retention strategies at Harmsworth Media (the I Paper and the New Scientist). You will define and maintain reports to track key performance indicators (KPIs), build advanced customer segmentation models, and leverage predictive analytics to enhance business decision-making and identifying key insights to help identify audience opportunities for prospecting. Main Responsibilities Lead data analysis initiatives … the subscriber lifecycle, from acquisition to retention and lifetime value. Define and maintain reports to track KPIs, providing actionable insights to stakeholders across the business. Develop, improve, and maintain customer segmentation models to provide deep insights into the subscription base and inform Product/Marketing strategies. Utilise predictive analytics and retention modelling to forecast churn risk and customer … techniques. Collaborate with cross-functional teams , including marketing, finance, product and editorial, to ensure data-driven decision-making aligns with business objectives. Deliver actionable recommendations to optimise marketing spend, customer acquisition, product initiatives and retention strategies. Responsible for innovating in how we leverage AI to access and give insights to the newsroom, marketing and product teams . Person Specification More ❯

based digital financial services company that’s on an exciting journey toward profitability and scale. They’re looking for a Head of CRM to take full ownership of their customer engagement platform and play a pivotal role in shaping how millions of customers experience their brand. This is a hands-on leadership position where you’ll combine creativity, data … and technology to drive retention, engagement, and customer lifetime value across all lifecycle touchpoints. The Team: You’ll report directly to the Chief Customer Officer, leading a small but highly capable team consisting of: - A technically skilled CRM Executive (future manager potential) - A Front-End Developer focused on email templates and landing pages You’ll collaborate cross-functionally … CRM platform (Braze), acting as both strategist and technical lead - Design and deliver automated lifecycle and marketing campaigns - Partner with Data and Analytics teams to create actionable insights and customer segmentation strategies - Drive continuous improvement in customer engagement, retention, and conversion - Manage, mentor, and develop the CRM team to ensure scalable best practices - Troubleshoot and optimise campaign More ❯

based digital financial services company that’s on an exciting journey toward profitability and scale. They’re looking for a Head of CRM to take full ownership of their customer engagement platform and play a pivotal role in shaping how millions of customers experience their brand. This is a hands-on leadership position where you’ll combine creativity, data … and technology to drive retention, engagement, and customer lifetime value across all lifecycle touchpoints. The Team: You’ll report directly to the Chief Customer Officer, leading a small but highly capable team consisting of: - A technically skilled CRM Executive (future manager potential) - A Front-End Developer focused on email templates and landing pages You’ll collaborate cross-functionally … CRM platform (Braze), acting as both strategist and technical lead - Design and deliver automated lifecycle and marketing campaigns - Partner with Data and Analytics teams to create actionable insights and customer segmentation strategies - Drive continuous improvement in customer engagement, retention, and conversion - Manage, mentor, and develop the CRM team to ensure scalable best practices - Troubleshoot and optimise campaign More ❯

based digital financial services company that’s on an exciting journey toward profitability and scale. They’re looking for a Head of CRM to take full ownership of their customer engagement platform and play a pivotal role in shaping how millions of customers experience their brand. This is a hands-on leadership position where you’ll combine creativity, data … and technology to drive retention, engagement, and customer lifetime value across all lifecycle touchpoints. The Team: You’ll report directly to the Chief Customer Officer, leading a small but highly capable team consisting of: - A technically skilled CRM Executive (future manager potential) - A Front-End Developer focused on email templates and landing pages You’ll collaborate cross-functionally … CRM platform (Braze), acting as both strategist and technical lead - Design and deliver automated lifecycle and marketing campaigns - Partner with Data and Analytics teams to create actionable insights and customer segmentation strategies - Drive continuous improvement in customer engagement, retention, and conversion - Manage, mentor, and develop the CRM team to ensure scalable best practices - Troubleshoot and optimise campaign More ❯

based digital financial services company that’s on an exciting journey toward profitability and scale. They’re looking for a Head of CRM to take full ownership of their customer engagement platform and play a pivotal role in shaping how millions of customers experience their brand. This is a hands-on leadership position where you’ll combine creativity, data … and technology to drive retention, engagement, and customer lifetime value across all lifecycle touchpoints. The Team: You’ll report directly to the Chief Customer Officer, leading a small but highly capable team consisting of: - A technically skilled CRM Executive (future manager potential) - A Front-End Developer focused on email templates and landing pages You’ll collaborate cross-functionally … CRM platform (Braze), acting as both strategist and technical lead - Design and deliver automated lifecycle and marketing campaigns - Partner with Data and Analytics teams to create actionable insights and customer segmentation strategies - Drive continuous improvement in customer engagement, retention, and conversion - Manage, mentor, and develop the CRM team to ensure scalable best practices - Troubleshoot and optimise campaign More ❯

based digital financial services company that’s on an exciting journey toward profitability and scale. They’re looking for a Head of CRM to take full ownership of their customer engagement platform and play a pivotal role in shaping how millions of customers experience their brand. This is a hands-on leadership position where you’ll combine creativity, data … and technology to drive retention, engagement, and customer lifetime value across all lifecycle touchpoints. The Team: You’ll report directly to the Chief Customer Officer, leading a small but highly capable team consisting of: - A technically skilled CRM Executive (future manager potential) - A Front-End Developer focused on email templates and landing pages You’ll collaborate cross-functionally … CRM platform (Braze), acting as both strategist and technical lead - Design and deliver automated lifecycle and marketing campaigns - Partner with Data and Analytics teams to create actionable insights and customer segmentation strategies - Drive continuous improvement in customer engagement, retention, and conversion - Manage, mentor, and develop the CRM team to ensure scalable best practices - Troubleshoot and optimise campaign More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn indicators to inform … CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling : Leverage visualization tools such as More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn indicators to inform … CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling : Leverage visualization tools such as More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We're looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You'll work on maximising the current value of the customer base particularly around loyalty, retention, and acquisition. Day to day you'll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn indicators to inform … CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling : Leverage visualization tools such as More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn indicators to inform … CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling : Leverage visualization tools such as More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn indicators to inform … CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling : Leverage visualization tools such as More ❯

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll join … the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis , uncovering key drivers of … customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large datasets. Strong analytical storytelling More ❯

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll join … the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis , uncovering key drivers of … customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large datasets. Strong analytical storytelling More ❯

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll join … the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis , uncovering key drivers of … customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large datasets. Strong analytical storytelling More ❯

Marketing is stepping into the spotlight, and you're at the helm. As the first dedicated Product Marketer in the UK, you'll sit at the dynamic crossroads of customer insight, product innovation, and commercial strategy. This is a brand new function, and you're here to build it from the ground up. You’ll be the go-to … expert embedding market intelligence and customer segmentation directly into product teams. You'll guide your us to what matters most to our customers, and lead the charge in launching new and existing products and features that truly resonate with our audience. It’s your mission to turn powerful ideas into real-world impact and shape what product marketing … looks like at WorldFirst. What You Will Do... Develop deep expertise in our customer segments, market trends, and the competitive landscape. You’ll then own this knowledge as your strategic edge. Influence product prioritisation by championing the voice of the customer and bringing a sharp market and competitive lens to every discussion. Craft compelling value propositions that speak More ❯

Marketing is stepping into the spotlight, and you're at the helm. As the first dedicated Product Marketer in the UK, you'll sit at the dynamic crossroads of customer insight, product innovation, and commercial strategy. This is a brand new function, and you're here to build it from the ground up. You’ll be the go-to … expert embedding market intelligence and customer segmentation directly into product teams. You'll guide your us to what matters most to our customers, and lead the charge in launching new and existing products and features that truly resonate with our audience. It’s your mission to turn powerful ideas into real-world impact and shape what product marketing … looks like at WorldFirst. What You Will Do... Develop deep expertise in our customer segments, market trends, and the competitive landscape. You’ll then own this knowledge as your strategic edge. Influence product prioritisation by championing the voice of the customer and bringing a sharp market and competitive lens to every discussion. Craft compelling value propositions that speak More ❯

Marketing is stepping into the spotlight, and you're at the helm. As the first dedicated Product Marketer in the UK, you'll sit at the dynamic crossroads of customer insight, product innovation, and commercial strategy. This is a brand new function, and you're here to build it from the ground up. You’ll be the go-to … expert embedding market intelligence and customer segmentation directly into product teams. You'll guide your us to what matters most to our customers, and lead the charge in launching new and existing products and features that truly resonate with our audience. It’s your mission to turn powerful ideas into real-world impact and shape what product marketing … looks like at WorldFirst. What You Will Do... Develop deep expertise in our customer segments, market trends, and the competitive landscape. You’ll then own this knowledge as your strategic edge. Influence product prioritisation by championing the voice of the customer and bringing a sharp market and competitive lens to every discussion. Craft compelling value propositions that speak More ❯

Marketing is stepping into the spotlight, and you're at the helm. As the first dedicated Product Marketer in the UK, you'll sit at the dynamic crossroads of customer insight, product innovation, and commercial strategy. This is a brand new function, and you're here to build it from the ground up. You’ll be the go-to … expert embedding market intelligence and customer segmentation directly into product teams. You'll guide your us to what matters most to our customers, and lead the charge in launching new and existing products and features that truly resonate with our audience. It’s your mission to turn powerful ideas into real-world impact and shape what product marketing … looks like at WorldFirst. What You Will Do... Develop deep expertise in our customer segments, market trends, and the competitive landscape. You’ll then own this knowledge as your strategic edge. Influence product prioritisation by championing the voice of the customer and bringing a sharp market and competitive lens to every discussion. Craft compelling value propositions that speak More ❯