a new direction? My client is an established manufacturing company who provides critical engineering solutions to their blue-chip client base worldwide. They now have a requirement for a CustomerSupportEngineer to join their friendly team in Stamford, Lincolnshire. The successful CustomerSupportEngineer will provide direct customersupport via telephone … you will be required to stay away from home several times per month, in return you will receive an attractive starting salary and additional payments, and all expenses covered. CustomerSupportEngineer Responsibilities: Ensure customers receive the highest level of customersupport and service. Respond to and record all incoming technical calls and emails within … with the company's quality systems. Manage warranty claim requests and working collaboratively with other service teams and managers. Carry out electrical and mechanical testing of equipment. Travel to customer sites to carry out commissioning, testing, training and planned maintenance on products, generating detailed reports documenting all work carried out. CustomerSupportEngineer Requirements: Must have More ❯
Market Harborough, Leicestershire, England, United Kingdom
Owen Daniels
Are you a CustomerSupportEngineer? Do you have prior experience troubleshooting PLC systems? Are you confident liaising with customers and supporting them with technical issues? If so, I am actively hiring for a CustomerSupportEngineer to join an automation business on a permanent basis. CustomerSupportEngineer Permanent Position … Days and Nights shift pattern (Panama Shift – 42 hour week) Market Harborough CustomerSupportEngineer Job Description Maintaining positive customer relationships ensuring they are supported during breakdowns and providing professional telephone support for both internal, external and PLC related topics Managing the hotline ticket systems for IT, facilities and controls Ensuring accurate documentation is added … to the system from calls had with customers Attending sites during support office ours to support project works and training Troubleshooting PLC problems with end customers CustomerSupportEngineer Essential Experience/Skills/Qualifications Must be able to troubleshoot PLC systems (Siemens TIA/Step 7 is advantageous) Flexibility to travel when required Strong More ❯
Graduate CustomerSupportEngineer - Biomolecular Solutions page is loaded Graduate CustomerSupportEngineer - Biomolecular Solutions Apply locations United Kingdom - East England - Cambridge time type Full time posted on Posted 30+ Days Ago job requisition id Job Description Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science … can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at . Every day, Agilent CustomerSupport Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide … support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work! You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our Biomolecular Services (Automation, Genomics and Cell Analysis). Your main responsibilities will be: Respond More ❯
The Company: A market leading diagnostics company. Global business A progressive, high-tech healthcare business. Invest in their staff. Offer career progression opportunities. The Role of the CustomerSupportEngineer Engineering and customersupport role, working in a team of 4, covering 7 hospital sites across Hampshire and Dorset Attending to breakdowns, repair and PPM. … Key activities will be troubleshooting and ownership of faults, routine housekeeping and preventative maintenance across the sites’ portfolio. Will also be providing customer training on the equipment Covering the IVD portfolio Full Product and training provided Benefits of the CustomerSupportEngineer £52,170 basic salary with some flex potentially depending on experience Bonus 12% of … Salary Car or £7200 allowance Group Income Protection Employee Assistance Programme Pension Life Assurance, Benefit Funding The Ideal Person for the CustomerSupportEngineer Must have an engineering qualification, Bsc or HND of equivalent Ideally you will have clinical pathology diagnostics experience Will look at other complex medical equipment such as MRI systems An ambitious and motivated More ❯
Yateley, Hampshire, South East, United Kingdom Hybrid / WFH Options
Certain Advantage
CustomerSupportEngineer Certain Advantage is hiring for a CustomerSupportEngineer for an Engineering client in Blackbushe, Hampshire. The role is on a permanent basis with excellent benefits. My client is looking for a technically proficient and customer-oriented CustomerSupportEngineer to join their fast-paced and collaborative … CustomerSupport Team. The Role: As a primary liaison between our clients customers and internal teams, you will take ownership of diagnosing and resolving technical issues, provide operational support for offshore activities, and actively contribute to ongoing improvement initiatives across the business. Key Responsibilities: Provide prompt and accurate first-line technical support for external customers and … specialists and ensure consistent communication with stakeholders until resolution. Maintain thorough and accurate records in the CRM system Assist with product demonstrations, onshore preparation for offshore deployments, and technical support for internal functions such as Sales, Marketing, and Customer Success teams. Contribute to the creation and updating of technical documentation, internal knowledge bases, and user guides. Participate in More ❯
CustomerSupportEngineer Certain Advantage is hiring for a CustomerSupportEngineer for an Engineering client in Blackbushe, Hampshire. The role is on a permanent basis with excellent benefits. My client is looking for a technically proficient and customer-oriented CustomerSupportEngineer to join their fast-paced and collaborative … CustomerSupport Team. The Role: As a primary liaison between our clients customers and internal teams, you will take ownership of diagnosing and resolving technical issues, provide operational support for offshore activities, and actively contribute to ongoing improvement initiatives across the business. Key Responsibilities: Provide prompt and accurate first-line technical support for external customers and … specialists and ensure consistent communication with stakeholders until resolution. Maintain thorough and accurate records in the CRM system Assist with product demonstrations, onshore preparation for offshore deployments, and technical support for internal functions such as Sales, Marketing, and Customer Success teams. Contribute to the creation and updating of technical documentation, internal knowledge bases, and user guides. Participate in More ❯
CustomerSupportEngineer Certain Advantage is hiring for a CustomerSupportEngineer for an Engineering client in Blackbushe, Hampshire. The role is on a permanent basis with excellent benefits. My client is looking for a technically proficient and customer-oriented CustomerSupportEngineer to join their fast-paced and collaborative … CustomerSupport Team. The Role: As a primary liaison between our clients’ customers and internal teams, you will take ownership of diagnosing and resolving technical issues, provide operational support for offshore activities, and actively contribute to ongoing improvement initiatives across the business. Key Responsibilities: Provide prompt and accurate first-line technical support for external customers and … specialists and ensure consistent communication with stakeholders until resolution. Maintain thorough and accurate records in the CRM system Assist with product demonstrations, onshore preparation for offshore deployments, and technical support for internal functions such as Sales, Marketing, and Customer Success teams. Contribute to the creation and updating of technical documentation, internal knowledge bases, and user guides. Participate in More ❯
CustomerSupportEngineer Certain Advantage is hiring for a CustomerSupportEngineer for an Engineering client in Blackbushe, Hampshire. The role is on a permanent basis with excellent benefits. My client is looking for a technically proficient and customer-oriented CustomerSupportEngineer to join their fast-paced and collaborative … CustomerSupport Team. The Role: As a primary liaison between ou... More ❯
Harwell, Oxfordshire, United Kingdom Hybrid / WFH Options
IN01 Agilent Technologies (International)
Graduate CustomerSupportEngineer - Chromatography page is loaded Graduate CustomerSupportEngineer - Chromatography Apply locations United Kingdom - England - London United Kingdom - East England - Cambridge time type Full time posted on Posted 30+ Days Ago job requisition id Job Description Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing … can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at . Every day, Agilent CustomerSupport Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide … support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work! You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC) . Your main More ❯
VAST Data is looking for a CustomerSupportEngineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the … manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a … pivotal time in our company's growth and at a pivotal point in computing history. Summary As a CustomerSupport Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST "Flight Crew" for our customers, working More ❯
brands, including Snap, Robinhood, DoorDash, and Zillow. Learn more at Chronosphere.io . Follow at LinkedIn and X . About the role You will be a key contributor to our Customer Success team. You'll address technical issues encountered by our customers. They will come to you first, and trust you to understand the urgency and get the situation resolved. … You will work closely with the customer and build up a relationship with their team. You will work closely with the internal account team (CSA & SA), and when necessary you'll involve the internal engineering and product teams. In This Role You Will Bring all the diverse and great aspects of your authentic self to work every day. Work … correctly decide whether to involve the engineering team. Collaborate directly with the engineering team to isolate and fix problems and also identify areas of improvement to better serve our customer's needs. Confirm that delivered fixes really address the original concern. Contribute to documentation and knowledge base articles. You Must Have 5+ years of experience in an engineering or More ❯
Country: United Kingdom Site Location: UK - Client-based Job Type: Permanent/Full Time Date Posted: 01/05/2025 We have an excellent opportunity for a Photocopier Engineer to work on site at the University of Bath, one of our key customers. As a CustomerSupportEngineer, you will be the face of Sharp … drivers on servers and local PCs. Set up scanning and other functionalities over the network. Diagnose and resolve network-related MFD issues. Provide relevant training on hardware and software. Support and cover other roles when necessary. Adhere to company processes. Manage stock on vehicles or sites as appropriate. Person Specification Experience as a Photocopier Engineer. Experience with Sharp copiers … through our unique technologies. Our hardware ranges from space-saving MFPs to high-speed production print systems. We also offer a wide range of software solutions combined with premium support to provide a comprehensive Managed Print Service (MPS). Our IT Services support organizations of all sizes in building and maintaining reliable IT infrastructures. More ❯
Bordon, Hampshire, United Kingdom Hybrid / WFH Options
RM Education
provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools … and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband Visit us here to find out more: The IT SupportEngineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your … role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems More ❯
more. If you want to learn more about us visit us at . And for a full listing of open job opportunities go to Responsibilities Performs as on-site support liaison between Panasonic and Airline Customers/OEMs to ensure customer satisfaction and optimum performance of all Panasonic equipment. Provides service, technical guidance, support, and training to … airline customers to ensure product performance and reliability objectives are met. Represent Panasonic Field Engineering's interests in the resolution of technical issues with other Panasonic and customer engineering departments. Acts as a mentor and technical resource to lower-level Field Engineers. Key Responsibilities Service, Support, Training, and Troubleshooting Provide technical guidance, formal training, and field assistance to … Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provides accurate, detailed, and timely responses to problems and queries. Provide troubleshooting assistance and support for new equipment installations, enhancements, or modifications for hardware, wiring, and software integration and issue resolution. Work closely with engineering departments to ensure that timely and accurate corrective action More ❯