2 of 2 Permanent Escalation Engineer Jobs in England

VAST Data is looking for a Technical Escalation Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future … is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history. Summary As a Technical Escalation Engineer, you will be responsible for monitoring and maintaining the health and performance of our fleet of installed clusters. You will work in a 24/7 network … The Role Monitor clusters using internal monitoring tools to detect and troubleshoot issues promptly. Respond to alerts and incidents in a timely manner, following standard operating procedures (SOPs) and escalation processes. Perform initial investigation and diagnosis of problems, escalating complex issues to support. Document incidents, including their details, troubleshooting steps, and resolutions in the incident tracking system. Collaborate with More ❯

thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration. We're looking for a passionate and highly skilled Escalation Engineer to join our Customer Experience (CX) organization in London. Escalation Engineer is the highest level of technical support at monday.com. Our Escalation Engineers act … knows how to build trust with technical and business teams, and can identify and drive areas of opportunity - we'd love to meet you. About The Role As an Escalation Engineer , you'll be the go-to technical expert for a specific domain within the monday.com platform. You'll own escalated cases from our support teams, collaborate closely More ❯