22 of 22 Permanent Freshdesk Jobs in England

Escalation Management · Service Desk Ownership · Performance Reporting Skills & Experience Essential · Demonstrated experience in a support desk role, managing a variety of technical issues, and using service desk software (e.g. Freshdesk JIRA, Zendesk). · Strong background in Incident Management and Problem Management, with the ability to handle high-priority issues and drive them to resolution in a timely manner. · Deep understanding More ❯

parties, and proactively manage onsite systems. Documentation is currently being developed, so there will be opportunities to contribute. Your daily tasks will include handling support tickets via Teamworks and Freshdesk, with an aim to unify these systems. Occasional travel to their Tunbridge Wells hub is required, so flexibility is necessary. You will also be involved in training the apprentice; previous More ❯

VPNs) Ability to support Apple technology confidently Full UK driving licence and own transport Based in or near Harrogate Desirable: Windows Server administration RMM tool experience (e.g., Datto, Zendesk, Freshdesk) Knowledge of patch management, scripting, and automation Experience with Microsoft CRM, SQL, or .NET Previous work in healthcare or regulated industries What's in it for me? Hybrid working More ❯

and SQL Server Management Studio Basic C#/.NET programming and OOP knowledge Proven technical support experience, ideally in SaaS or software development Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and CRM tools like HubSpot Working knowledge of HTML, CSS, JavaScript, and Microsoft Azure Experience with TDD, BDD, and unit testing frameworks (SpecFlow, MS Test, XUnit) Excellent communication skills for More ❯

and experience of working with SageX3 Experienced in a customer-facing role, diagnosing and resolving software issues with Sage X3, and ideally finance experience Familiarity with ticketing systems (e.g. Freshdesk, Jira, Zendesk, or ServiceNow) Strong communication skills, with the ability to explain technical concepts to non-technical users Analytical and methodical approach to troubleshooting and software problem resolution Solid understanding More ❯

and experience of working with SageX3 Experienced in a customer-facing role, diagnosing and resolving software issues with Sage X3, and ideally finance experience Familiarity with ticketing systems (e.g. Freshdesk, Jira, Zendesk, or ServiceNow) Strong communication skills, with the ability to explain technical concepts to non-technical users Analytical and methodical approach to troubleshooting and software problem resolution Solid understanding More ❯

skills. Strong analytical and problem-solving abilities, with a desire to learn. Ability to work collaboratively and independently in a remote, fast-paced environment. Familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and support workflows is advantageous. Even better if you Have familiarity with helpdesk tools and support workflows. The Bigger Picture We value professional experience and qualifications but are committed More ❯

action Strong leadership, communication, and interpersonal skills Calm under pressure with conflict resolution and decision-making skills Experience with APIs, integrations, cloud solutions, and support tools (e.g., Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems Excellent problem-solving skills and attention to detail What We Offer: A salary of £35,000 - £40,000 plus bonus depending on More ❯

inspire and develop people Calm under pressure with excellent conflict resolution and decision-making abilities Experience with APIs, integrations, cloud-based solutions, and customer support tools (e.g. Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems Excellent problem-solving skills and a detail-oriented approach What We Offer: A base salary of £35,000 - £40,000 and bonus More ❯

of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels. Proven experience in customer support system implementation or engineering roles; experience with Intercom, Zendesk, FreshDesk, HelpScout or similar customer messaging/customer support platforms is highly desirable Knowledge of and experience integrating with RESTful APIs using JSON Knowledge of and experience with data conversion and More ❯

and data manipulation Proficient in Microsoft Excel, including pivot tables and Power Query Ability to manage multiple deadlines with precision and accuracy Desirable: Experience with MaxContact, UBIQ reporting, or FreshDesk reporting Lives within 30 minutes of Reading If you think you are suitable for this role, then please click 'APPLY' now! Recruitment Note: Due to the unprecedented volume of response More ❯

analyse data and produce meaningful reports. Prepare clear, accurate, and timely reports for customers based on individual requirements. Create data visualisations, dashboards, and presentations using tools such as Jasper, Freshdesk or Excel. Communicate findings in a way that is easy for non-technical stakeholders to understand. Deliver training sessions to customers on Jasper, empowering them to self-serve their own More ❯

issue management. Technical Skills (Desirable): Experience with data collection tools and modern data processing technologies (e.g. cloud tools, Pandas etc.) Experience with helpdesk and ticketing systems (e.g., Jira, ZenDesk, Freshdesk), with a willingness to learn. Soft Skills (Essential): Excellent communication skills, capable of engaging empathetically and professionally with diverse stakeholders. Strong problem-solving abilities with meticulous attention to detail. Effective More ❯

issue management. Technical Skills (Desirable): Experience with data collection tools and modern data processing technologies (e.g. cloud tools, Pandas etc.) Experience with helpdesk and ticketing systems (e.g., Jira, ZenDesk, Freshdesk), with a willingness to learn. Soft Skills (Essential): Excellent communication skills, capable of engaging empathetically and professionally with diverse stakeholders. Strong problem-solving abilities with meticulous attention to detail. Effective More ❯

issue management. Technical Skills (Desirable): Experience with data collection tools and modern data processing technologies (e.g. cloud tools, Pandas etc.) Experience with helpdesk and ticketing systems (e.g., Jira, ZenDesk, Freshdesk), with a willingness to learn. Soft Skills (Essential): Excellent communication skills, capable of engaging empathetically and professionally with diverse stakeholders. Strong problem-solving abilities with meticulous attention to detail. Effective More ❯

a positive role model and mentor for junior engineers. Technical Support: Provide customer support in line with warranty and maintenance contracts. Log and manage all support cases using the FreshDesk system. Perform fault analysis, resolution, and liaise with software development where required. Manage customer expectations sensitively in technical and occasionally political environments. Sales Support: Provide technical input for bids and More ❯

a tech environment. Strong troubleshooting skills for SaaS platforms and integrations. Experience with APIs, integrations, and cloud-based solutions. Familiarity with CRM and support ticketing systems (e.g., Zendesk, Intercom, Freshdesk). Excellent written and verbal communication skills, with the ability to explain complex concepts in simple terms. A detail-oriented, problem-solving mindset. A genuine passion for technology and helping More ❯

protection laws Demonstrated experience supporting compliance with KYC/AML policies in customer interactions. Excellent communication skills and a customer-first mindset. Familiarity with support platforms (e.g., Zendesk, Intercom, Freshdesk). Proven ability to manage remote or distributed teams. Base level understanding of crypto/blockchain concepts and terminology. Ability to thrive in a fast-paced, high-growth, and compliance More ❯

thrive in this role if you: Have 5+ years of customer support experience in a fast-moving B2B SaaS environment Have experience setting up or scaling tools like Zendesk, Freshdesk, HelpScout Write clearly, calmly, and efficiently under pressure Know how to recreate and specify technical bugs Are organised, pragmatic, and care deeply about end-user experience Enjoy working cross-functionally More ❯

SFTP-based data exchange. Familiarity with project delivery methodologies and cross-functional collaboration in global environments. Experience in the hospitality industry or multi-entity environments. Familiarity with SAP Concur, Freshdesk, Blackline, or similar tools. Knowledge of PA-B4B/MTD systems. Basic scripting or programming skills (e.g., SQL, C#). Hands-on experience with Adaco, Birchstreet, Opera Cloud, and Micros. More ❯

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes More ❯

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes More ❯