7 of 7 Permanent Freshdesk Jobs in England

maintenance, while building hands-on technical experience and contributing to overall operational efficiency and user satisfaction. Responsibilities: Monitor and triage ITMS tickets (FreshService or Freshdesk) Provide first and second line technical support to staff locally and internationally Escalate issues appropriately to senior IT Support personnel Support inbound call flow ...

identify and resolve recurring system issues Support new school onboarding and integration activities Communication & Support: Responding promptly and professionally to calls, emails and Freshdesk tickets from parents, schools and internal teams Handle late orders and meal cancellations, liaising with school kitchens to ensure accurate meal provision Liaising with Operations Team ...

systems Desirable Exposure to workflow, document management or automation solutions Knowledge of HTML, CSS, JavaScript, SQL or Python Experience with ticketing systems such as Freshdesk Understanding of OCR, document capture or incident management processes We value candidates with AI literacy individuals who are curious about technology, comfortable exploring automation ...

genuine passion for great customer service and continuous improvement Nice to have Experience with ITIL frameworks or service desk platforms (e.g. ConnectWise, Autotask, Freshdesk) Relevant certifications (CompTIA, Microsoft, ITIL Foundation, etc.) What's in it for you A key leadership role with real influence over how the team operates ...

monthly airtime billing and provisioning activities Process activations, deactivations and service changes Assist with invoice validation and customer billing queries Monitor and manage assigned Freshdesk tickets through to resolution Carry out regular housekeeping checks and error investigations Liaise with internal departments, customers, and suppliers The Person: Strong numerical and administrative ...

voucher requests Monitoring billing and provisioning systems to identify and resolve issues Managing customer and internal queries through to resolution Supporting ticket management through Freshdesk Performing regular housekeeping and data quality checks Working closely with colleagues across multiple departments to ensure services are delivered efficiently Learning the company's products ...

offers a dynamic working environment with a strong emphasis on collaboration and continuous improvement. What Youll Be Doing Providing exceptional support through the Freshdesk ticketing system, ensuring timely, empathetic, and solution-focused responses. Building strong client relationships by hosting review meetings, facilitating onboarding, and delivering additional training where required. Maintaining ...