8 of 8 Permanent Genesys Jobs in England

least two of the following, with working knowledge of the rest: • ServiceNow (ITSM, CSM, FSM, HRSD – Implementation & Managed Services) • Contact Centre Transformation [Genesys Implementation (Cloud, CX,)] • AI Implementation (GenAI solutions, automation, predictive analytics, AI-led transformation) • Salesforce (Sales, Service, Marketing Cloud – CRM transformation engagements) Required Skills & Experience • 12–18+ years ...

least two of the following, with working knowledge of the rest: • ServiceNow (ITSM, CSM, FSM, HRSD – Implementation & Managed Services) • Contact Centre Transformation [Genesys Implementation (Cloud, CX,)] • AI Implementation (GenAI solutions, automation, predictive analytics, AI-led transformation) • Salesforce (Sales, Service, Marketing Cloud – CRM transformation engagements) Required Skills & Experience • 12–18+ years ...

working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to detail ...

fast-paced environments. Fluent English; ability to travel when required. Desirable Experience with CPaaS/contact centre/API-led solutions (Twilio, Five9, Genesys). Previous collaboration with vendor sales teams (AWS, Salesforce). European language skills. Why Join Us? Culture is at the heart of everything we do. ...

brands. Along with the tracking we are owners of our AB testing tool Optimizely, our in-house Design System Genesys and Frontend Framework, which when put together powers the product development at scale using a data driven approach. You will play a vital role as we reimagine the labour market ...

lead and deliver end-to-end contact centre transformation and operational improvement initiatives. The ideal candidate will have strong experience managing projects involving Genesys contact centre platforms and Nuance solutions, working closely with business stakeholders, vendors, and technical teams to ensure successful delivery. Key Responsibilities: • Manage end-to-end contact … centre projects, from initiation through delivery and handover to operations. • Lead projects involving Genesys (Cloud or On-Prem) contact centre solutions, including voice, IVR, routing, reporting, and integrations. • Oversee implementation and optimisation of Nuance solutions (IVR, speech recognition, conversational AI, voice biometrics). • Develop and manage project plans, schedules, budgets ...

enablement. What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks. Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments. Commercial acumen, including ROI modelling and TCO analysis. Strong communication … Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to-work scheme ...

enablement. What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks. Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments. Commercial acumen, including ROI modelling and TCO analysis. Strong communication … Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to-work scheme ...