12 of 12 Permanent Genesys Jobs in England

data solutions Proven success shaping winning solutions for £20M-£200M+ bids/contracts Experience across several: Salesforce, ServiceNow, Dynamics 365, AWS Connect, Genesys, Verint, Case Management (incl. AI) Strong communicator across technical and business audiences Advanced stakeholder engagement Experience running capability modelling and roadmap sessions Agile problem-solving Background ...

with our customers and teams. Key Responsibilities Oversee the management, administration and optimisation of Ccaas, Uccas and call recording platforms (such as Nice Cxone, Genesys Cloud, Five9, Nice Engage, Verint, Gamma Horizon, Cisco Webex, Microsoft Teams Voice and Twilio or similar). Lead, mentor and motivate the telephony support team ...

data sets and advising on customer journey optimisation. Collaborative mindset with experience influencing product, CRM or digital teams. Bonus experience with Amplitude, Eloqua, Genesys or QlikView. How to Apply If you have the analytical capability to drive meaningful Ecommerce growth, apply now to discuss this contract in more detail. Digital ...

team sharing a workload of approx. 1000 calls and 700 emails a month. Day-to-Day Activities: Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident. We will try our best endeavours to resolve the issue ...

next-best-service actions. GenAI/Agentic AI in Pega (e.g., summarization, knowledge buddy/coach patterns) and NLP model tuning. Telephony/CCaaS: Genesys, Amazon Connect, Twilio, NICE; CTI handoff and screen-pop patterns. Cloud ops (Pega Cloud, AWS/Azure) and enterprise observability (Splunk/Datadog/ ...

brands. Along with the tracking we are owners of our AB testing tool Optimizely, our in-house Design System Genesys and Frontend Framework, which when put together powers the product development at scale using a data driven approach. You will play a vital role as we reimagine the labour market ...

Genesys Cloud CX Consultant Paying £50,000-£70,000 (Multiple hires at various levels) Remote based. Leading CCaaS Provider A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud CX Specialist. This is an exciting opportunity to shape … transformations for major enterprise clients while working with one of the most innovative cloud platforms in the industry. Key Responsibilities Lead end-to-end Genesys Cloud CX workstreams within complex enterprise implementations. Facilitate high-quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives. ...

Genesys Cloud WFM Specialist Paying between £60,000-70,000 depending on experience. Remote based.Leading CCaaS Provider A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud WFM Specialist . This is an excellent opportunity to shape large … enterprise clients while working with one of the most innovative platforms in the industry. Key Responsibilities Lead end-to-end WFM workstreams within complex Genesys Cloud implementations. Facilitate high-quality workshops with operational, technical, and senior stakeholder groups. Translate business requirements into robust, scalable WFM solution designs. Configure, optimise ...

centred design and modern service architecture Support the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES) Collaborate with colleagues across Accenture’s global network, learning from specialists who share a passion for customer experience … client requirements and shape CCaaS and AI focused transformation programmes Lead the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre. This may involve hands-on build or overseeing delivery teams, and includes supporting integration ...

from office Job Description We are seeking a Contact Center Engineer/Senior SME to own high‐severity, complex, and business‐critical incidents across Genesys Cloud CX and Cisco Unified Contact Center Enterprise (UCCE) platforms supporting mission‐critical enterprise Voice Network. This role acts as the final escalation point … will lead cross‐functional triage, perform deep root‐cause analysis, guide platform stability initiatives, and mentor Level‐2 engineers. Key Responsibilities Incident & Problem Management (Genesys Cloud CX & UCCE) Act as L3 escalation for all high‐severity P1/P2 contact center incidents across Genesys Cloud CX and Cisco UCCE. Lead ...

centred design and modern service architecture. Support the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES). Collaborate with colleagues across Accenture’s global network, learning from specialists who share a passion for customer … client requirements and shape CCaaS and AI focused transformation programs. Support the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre. This may involve hands-on build or delivery roles such as integrating ...

Genesys Cloud CX Consultant Paying £50,000-£70,000 (Multiple hires at various levels) Remote based. Leading CCaaS Provider A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud CX Specialist click apply for full job details ...