20 of 20 Permanent Genesys Jobs in England

Future Openings page is loaded Account Executive - Submit for Future Openings Apply locations London (Flexible) time type Full time posted on Posted 30 Days Ago job requisition id JR108202 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform … new sales strategies and willing to learn in a strong Sales team with an experienced Sales Coach? If you said yes, then we would love to hear from you. Genesys is hiring Enterprise Sales professionals for in the UK. Our Account Executives and Senior Account Executives are key drivers of growth and success at Genesys, responsible for managing and expanding … sales cycle from lead generation to post-sales support. Key Responsibilities: Pipeline Growth: Develop new prospects. Client Engagement: Address needs and align solutions. Sales Expertise: Close deals using the Genesys Way of Selling. Thought Leadership: Share industry insights. Relationship Building: Expand Genesys' presence. Trusted Advisor: Offer innovative solutions. Team Collaboration: Work with SDRs and team members. Value Alignment: Embody One More ❯

of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design, development and deployment of contact center solutions at scale PREFERRED QUALIFICATIONS - Computer More ❯

of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design, development and deployment of contact center solutions at scale PREFERRED QUALIFICATIONS - 10+ More ❯

Genesys Senior Business Analyst - IMMEDIATE REQUIREMENT We are seeking IMMEDIATELY an experienced Genesys Senior Business Analyst. As a Senior Business Analyst, you will take a leadership role in translating business needs into detailed solutions within Genesys Cloud, ServiceNow, and Salesforce environments. You will act as the key liaison between business stakeholders and technical teams to ensure successful, scalable implementations that … enhance customer experience and operational efficiency. Key Responsibilities of Genesys Senior Business Analyst Lead end-to-end requirements gathering, analysis, and documentation for Genesys Cloud or Similar systems for contact centre projects integrating with ServiceNow and Salesforce platforms using AI orchestration. Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and … solutions. Actively participate in Agile ceremonies and contribute to product backlog refinement. Manage change requests and assess impact on integrated telephony and CRM systems. Required Qualifications and Skills for Genesys Senior Business Analyst Bachelor’s degree or higher in Business, IT, Telecommunications, or a related field. 6+ years of experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow More ❯

Genesys Senior Business Analyst - IMMEDIATE REQUIREMENT We are seeking IMMEDIATELY an experienced Genesys Senior Business Analyst. As a Senior Business Analyst, you will take a leadership role in translating business needs into detailed solutions within Genesys Cloud, ServiceNow, and Salesforce environments. You will act as the key liaison between business stakeholders and technical teams to ensure successful, scalable implementations that … enhance customer experience and operational efficiency. Key Responsibilities of Genesys Senior Business Analyst Lead end-to-end requirements gathering, analysis, and documentation for Genesys Cloud or Similar systems for contact centre projects integrating with ServiceNow and Salesforce platforms using AI orchestration. Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and … solutions. Actively participate in Agile ceremonies and contribute to product backlog refinement. Manage change requests and assess impact on integrated telephony and CRM systems. Required Qualifications and Skills for Genesys Senior Business Analyst Bachelor’s degree or higher in Business, IT, Telecommunications, or a related field. 6+ years of experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow More ❯

large, complex organisations. Knowledge of AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor's or Master's degree in Business, Sales, Marketing, or a More ❯

Understanding of how to enhance proven service methodologies through digital enablement Technology leadership Deep understanding of customer service technologies including AI, chatbots, and automation platforms Experience with Intercom or Genesys preferred; or similar advanced customer communication platforms Knowledge of CRM integration, API development, and omnichannel technology stacks Understanding of data analytics, machine learning, and predictive customer service applications Strategic vision More ❯

maintain and protect service versus the need to transform capabilities and experiences. Extensive experience in a Network Voice role. Exposure and experience of multiple voice technologies, such as Avaya, Genesys, Verint and Ring Central. Experience of Automation and Infrastructure as Code (IaC) tooling with proficiency in one or more of the following: Python, Jenkins, Harness, Ansible, Terraform, Docker, Kubernetes. Excellent More ❯

and CI/CD pipelines Strong leadership and mentoring skills Excellent communication and stakeholder engagement And any experience of these would be really useful Experience with telephony platforms (e.g. Genesys, Twilio, Avaya, Nuance) Infrastructure as Code (Terraform, Ansible, Puppet) Data engineering (ETL, SQL, Power BI, Tableau) Secure-by-design principles and architectural patterns Interest in AI, IoT, or service mesh More ❯

maintain and protect service versus the need to transform capabilities and experiences. Extensive experience in a Network Voice role. Exposure and experience of multiple voice technologies, such as Avaya, Genesys, Verint and Ring Central. Experience of Automation and Infrastructure as Code (IaC) tooling with proficiency in one or more of the following: Python, Jenkins, Harness, Ansible, Terraform, Docker, Kubernetes. Excellent More ❯

and CI/CD pipelines Strong leadership and mentoring skills Excellent communication and stakeholder engagement And any experience of these would be really useful Experience with telephony platforms (e.g. Genesys, Twilio, Avaya, Nuance) Infrastructure as Code (Terraform, Ansible, Puppet) Secure-by-design principles and architectural patterns Interest in AI, IoT, or service mesh (e.g. Istio) NodeJS A passion for delivering More ❯

ETL/ELT and reporting/analytic tools and environments (e.g., Apache Beam, Hadoop, Spark, Pig, Hive, MapReduce, Flume). Understanding of contact center technologies and platforms (e.g., Avaya, Genesys, Cisco, Mitel, Twilio, etc.). Understanding of the practical concerns in production machine learning systems. About the job The Google Cloud Consulting Professional Services team guides customers through their cloud More ❯

their assessment, technology selection, and design configuration. Expertise in VoIP protocols (SIP, RTP), PBX systems, SBCs, and carrier services. Deep knowledge of platforms including Microsoft Teams, Unify OpenScape and Genesys Cloud. Experience with cloud voice solutions and hybrid deployments. Strong documentation and communication skills and capable of presenting to both technical and business audiences. We welcome the unique contribution diverse More ❯

their assessment, technology selection, and design configuration. Expertise in VoIP protocols (SIP, RTP), PBX systems, SBCs, and carrier services. Deep knowledge of platforms including Microsoft Teams, Unify OpenScape and Genesys Cloud. Experience with cloud voice solutions and hybrid deployments. Strong documentation and communication skills and capable of presenting to both technical and business audiences. We welcome the unique contribution diverse More ❯

DWS. Deep understanding of client device technologies and their underlying architecture. Expert-level knowledge of Intune, Azure Virtual Desktop (AVD), Application Packaging, Mobile Device Management (MDM), and CCaaS (eg, Genesys). Familiarity with Azure, SQL, DevOps, Microsoft 365, and PowerApps. Salary : £575 per day More ❯

Life on the team Join a high-impact team at the forefront of global service delivery innovation. As part of the GSD Systems team, youll play a key role in delivering and enhancing the contact centre technologies that support Computacenters More ❯

and TDA meetings. Ensure compliance with security, governance and FS regulations. To be considered you will have the following experience - Prior knowledge deploying and maintaining contact centre environments (avaya, Genesys, etc). Hands on experience of Amazon Connect. Experience designing and implementing call routing systems (routing profiles, queues, call backs, emergency messaging, etc) Ability to troubleshoot using AWS Services such More ❯

the future of contact centre solutions within a dynamic, global organisation that values innovation, autonomy, and technical excellence. What you'll do Act as the technical authority for the Genesys Cloud CX platform, leading the design and delivery of enhancements aligned to business needs and solution standards Drive platform innovation, collaborating with internal stakeholders and partners to implement new capabilities … and elevate service performance Deliver expert consultancy for both internal and external initiatives, guiding teams on how to best leverage Genesys Cloud CX Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs … standards and best practices to guide decision-making What you'll need A bachelors degree in Telecommunications, Computer Science, Engineering, or equivalent experience 8+ years of experience consulting on Genesys Cloud CX or other CCaaS platforms Expert-level knowledge and hands-on experience with Genesys Cloud CX, including Architect and flow development Strong experience with RESTful APIs, Terraform Cloud, GitHub More ❯

with MS Office tools (Word, Excel, Outlook, PowerPoint) and Salesforce CRM. Technologies CRM systems (Salesforce required; knowledge of reporting and opportunity dashboards a plus). Contact Centre platforms (e.g. Genesys, NICE, Twilio, Five9, Avaya). Cloud infrastructure and platforms (e.g. AWS, Azure, Google Cloud Platform). Collaboration and communication tools (e.g. Microsoft Teams, Zoom). Business Intelligence and presentation tools … commercial and contractual frameworks within enterprise accounts. Certifications Salesforce Administrator or equivalent CRM certification (preferred). Sales Methodology Certification (e.g. MEDDPICC, Challenger, SPIN Selling) advantageous. Relevant vendor certifications (e.g. Genesys, NICE, AWS, Azure) beneficial. Benefits This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company. Benefits More ❯

as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc. - 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure … at enterprise scale in a contact center environment - 3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9) PREFERRED QUALIFICATIONS - AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) - AWS Professional level certifications (e.g. More ❯