Head of Service Operations
- Hiring Organisation
- Guy's and St Thomas' NHS Foundation Trust
- Location
- London, United Kingdom
- Employment Type
- Permanent
- Salary
- £99808.00 - £113803.00 a year
summary This rile is a senior leadership role accountable for the reliable, high-quality delivery of frontline IT services across GSTT. Leading Service Desk, Incident and Problem Management, Request Fulfilment, & Service Reporting, you will own day-to-day operational performance in one of the most complex … every day. Success requires deep ITSM expertise, strong stakeholder influence, and the resilience to lead through change. You will embed ITIL best practice, improve service maturity, and guide multi-disciplinary teams through high-pressure situations, while building a culture focused on accountability, continuous improvement, and user experience. The role ...