Permanent IT Support Analyst Jobs in England

1 to 25 of 44 Permanent IT Support Analyst Jobs in England

IT Support Analyst - 1st Line / 2nd Line

Havant, Hampshire, England, United Kingdom
Mexa Solutions LTD
1st Line/2nd Line IT Support Analyst 3 month contract £150 - £175/day Inside IR35 Based in Havant, Hampshire (Full time on site) IT Support Analyst, is required for a leading organisation for a 3 month contract, paying from £150 - £175/day (inside IR35). Working withing the IT support and IT infrastructure team, the IT Support Analyst will be providing 1st line/2nd line IT support both deskside and via the IT service desk to users across the organisation. You’ll be supporting across Office 365 and some of the wider Microsoft 365 suite – Azure AD, SharePoint, Teams, Intune as … well as Windows Server. What's in it for you? Rate : £150 - £175/day IR35 Status : Insite IR35 Location : Based full time on site in Havant, Hampshire. Duration: 3 months Tech : Office 365, Windows Server, Microsoft 365 suite – Azure AD, SharePoint, Teams, Intune What you'll be doing: Providing 1st Line/2nd Line support to users More ❯
Employment Type: Full-Time
Salary: £150 - £175 per day
Posted:

Junior IT Support Analyst

Greater Manchester, Lancashire, England, United Kingdom
Hybrid / WFH Options
Excelcare Holdings
Junior IT Support Analyst Salary up to £24K Based onsite in Bromley, Kent - Monday - Friday 9:00am - 5:30pm Are you a recent school or college graduate with excellent academic achievements, eager to launch your career in IT support? Look no further, as we have an exciting opportunity tailored just for you! At Excelcare we … have an exciting opportunity for a Junior IT Support Analyst to join our IT Department and support over 3100 users and work collaboratively as part of a wider team. We are continuing growth within the department and organisation. You would be joining at a pivotal time, while we embark upon our digital transformation program. The … goal is for our Operations, Care, Quality & Central Services systems to work seamlessly together to support all users and ultimately allow us to operate in a highly effective business. Main Responsibilities: Professionally handle incoming support requests from end-users via telephone. Efficiently monitor and manage the ticket queue for incoming requests. Prioritise and schedule problems, with the option More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

Senior IT Support Analyst

London, South East, England, United Kingdom
BrandEd UK
ROLE DESCRIPTION Senior IT Support Analyst Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world’s best … from pre-college to master’s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in … all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining More ❯
Employment Type: Full-Time
Salary: £48,500 per annum
Posted:

IT Support Analyst

Cambridge, Cambridgeshire, United Kingdom
Reed Technology
IT Support Analyst Cambridge (On-Site) £30,000 REED Technology are working with a leading professional services firm to recruit an IT Support Analyst to join their Cambridge office on a full-time, on-site basis. This is a great opportunity for someone looking to build their career within IT support while … working in a collaborative and supportive environment. The Role As an IT Support Analyst, you will be responsible for delivering high-quality helpdesk and technical support services to staff across multiple offices. While your primary focus will be supporting colleagues based in Cambridge, you will also provide remote support to staff in other UK locations … and occasionally travel to these offices. Key Responsibilities: Deliver first-line IT support and respond to user queries promptly. Monitor, log, and process up to 100 service desk tickets per week. Perform routine maintenance, testing, and asset management for hardware and software. Assist with installation, upgrading, and repair of equipment, software, and cabling. Support and maintain core More ❯
Employment Type: Permanent
Salary: £30000/annum
Posted:

IT Support Analyst - Newbury

Newbury, Berkshire, England, United Kingdom
Circle Recruitment
IT Support Analyst - Newbury Keywords - IT Support Engineer, Support Technician, IT Engineer, Service Desk Engineer, 1st and 2nd Line support, desktop support A brand new role working with an established IT solutions and business consultancy. We're looking for an adaptable IT Support Analyst to help keep … systems, devices, and people connected and productive.This role would suit someone who enjoys solving everyday tech challenges, supporting colleagues, and making IT run that bit smoother across a busy organisation. The role Providing front-line technical support to colleagues, both in person and remotely. Setting up and maintaining laptops, user accounts, and software tools. Responding to support tickets, diagnosing issues, and following through to resolution. Taking ownership of general IT housekeeping updates, access requests, and asset records. Lending a hand on improvement work or new technology rollouts. Promoting good IT and security practices across the business. What you'll bring Experience working in an IT support or service desk environment. Familiarity with More ❯
Employment Type: Full-Time
Salary: £30,000 - £40,000 per annum
Posted:

IT Support Analyst

Tewkesbury, Gloucestershire, England, United Kingdom
Robert Half
We are seeking a proactive IT Support Analyst to support the IT Operations of a well-established, growth-oriented business based in Tewkesbury. This is a hands-on role working closely with the IT Manager, external support providers, and internal teams, offering excellent opportunities for development and progression. The IT Support Analyst will be responsible for: Provide responsive 1st and 2nd line support across the business Assist in managing IT systems, hardware, mobile devices, and telephony Liaise with third-party IT providers and support company-wide projects Troubleshoot and maintain desktops, laptops, printers, networks, and servers Develop management reports using SQL and Excel For the … IT Support Analyst position, experience gained in a similar role is required with skills in the following: Relevant IT, Business or Project Management qualification (or equivalent experience) Strong knowledge of Office 365 (Teams, SharePoint, OneDrive, Excel) Experience with Excel and Visual Basic (VB) programming and macro skills Familiarity with SQL and systems integration Excellent communication, organisation More ❯
Employment Type: Full-Time
Salary: £33,000 - £36,000 per annum
Posted:

Senior IT Support Analyst

WC1B, Tottenham Court Road, Greater London, United Kingdom
BrandEd UK
ROLE, YOU MUST ALSO SUBMIT A COVER LETTER. Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world’s best brands. … from pre-college to master’s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in … all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining More ❯
Employment Type: Permanent
Salary: £48500/annum
Posted:

IT Support Analyst

Bromley, Kent, England, United Kingdom
Hybrid / WFH Options
Proactive Appointments
IT Support Analyst Our client is looking for an IT Support Analyst with 2-5 years IT support experience from a Law Firm or other professional services firm, ideally you will be Degree educated . You must also be willing and able to travel between various offices on a regular basis and … pre-requisite for this role. Working arrangements will be Hybrid working based with 3 days per week required on site. Key skills & experience 2+ years of experience in an IT support role, preferably within a law firm or legal environment. Provide first and second-line technical support to end-users via phone, email, or in-person. Diagnose … and resolve hardware and software issues on desktops, laptops, printers, and other peripherals. Assist with setup, configuration, and maintenance of IT equipment and systems specific to legal practice, such as case management software and document management systems Bachelor’s degree in Computer Science, Information Technology, or related field preferred. Relevant certifications such as Microsoft Certified Professional (MCP), or similar More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,000 per annum
Posted:

2nd Line IT Support Analyst

Newbury, West Berkshire, Berkshire, United Kingdom
Jiyu Consulting Ltd
2nd Line IT Support Analyst - Newbury - £30,000 to £35,500 + bonus Newbury/Berkshire growth organisation are looking to add a 2nd Line IT Support Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical support across … the group. Working within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support. Key Responsibilities: Provide first line support to the business via phone, email, and in-person. Diagnose and troubleshoot hardware, software, and … printers, and scanners. Manage user accounts and permissions on various platforms (Active Directory, Office 365, etc.). Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary. Qualifications and Skills: Experience in IT Support. Knowledge of Windows operating systems. Proficient in supporting Microsoft Office 365 and Active Directory. Excellent problem-solving skills and More ❯
Employment Type: Permanent
Salary: £30000 - £35500/annum
Posted:

IT Support Analyst

Doncaster, South Yorkshire, England, United Kingdom
SARIA
IT Support Analyst – Doncaster Join a growing global business that’s driving innovation across the food, energy, and sustainability sectors. About Us SARIA’s UK operations are part of a global group with a market-leading presence across multiple industries linked to the food chain. From producing high-quality products for human and animal foodstuffs to renewable … sites, we’re a diverse and forward-thinking organisation — and we’re growing. The Opportunity As part of our ongoing digital transformation, we’re looking for a proactive IT Support Analyst to join our Doncaster-based Information and Digital Services team.This full-time, permanent, site-based role (Monday to Friday, 40 hours per week) offers the chance … to support a wide range of IT systems across SARIA’s UK and international operations. You’ll have the opportunity to make a real impact, contribute to continuous improvement, and grow within a collaborative and innovative IT environment. What You’ll Be Doing Provide 1st and 2nd line technical support across the business, resolving IT More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

IT Support Analyst

Bentley, Yorkshire, United Kingdom
SARIA
IT Support Analyst Doncaster Join a growing global business that s driving innovation across the food, energy, and sustainability sectors. About Us SARIA s UK operations are part of a global group with a market-leading presence across multiple industries linked to the food chain. From producing high-quality products for human and animal foodstuffs to renewable … sites, we re a diverse and forward-thinking organisation and we re growing. The Opportunity As part of our ongoing digital transformation, we re looking for a proactive IT Support Analyst to join our Doncaster-based Information and Digital Services team. This full-time, permanent, site-based role (Monday to Friday, 40 hours per week) offers the … chance to support a wide range of IT systems across SARIA s UK and international operations. You ll have the opportunity to make a real impact, contribute to continuous improvement, and grow within a collaborative and innovative IT environment. What You ll Be Doing Provide 1st and 2nd line technical support across the business, resolving IT More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Support Analyst

london (uxbridge), south east england, united kingdom
Norgine
Norgine. At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community. We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits. Bring everything about yourself that you're proud of, whether that's … company that cares about people's wellness as much as you do. Norgine: Transforming Healthcare, Backed by Over a Century of Expertise. We have an exciting opportunity for an IT Support Analyst to join Norgine. The person holding this position will report to the Director – IT Lead and be a member of the IT team. … The core responsibility of the of IT Support Analyst is to be accountable for 1st/2nd line support on all aspects of the IT infrastructure. The role will cover everything from desktop hardware/software through to the Server infrastructure for local areas. This will be a permanent role and will require regular travel. More ❯
Posted:

IT Support Analyst

Belvedere, Kent, United Kingdom
Hybrid / WFH Options
hireful
Are you an IT Support professional looking to take your career to the next level? Fancy joining a multinational market leader in the wholesale industry? We are looking for a 2nd/3rd line IT Support individual to join us and be responsible for setting up software, driving improvements assisting with network administration, and resolving all … IT support issues across the business. Look no further. Role: IT Support Analyst aka Desktop Support Engineer, 2nd Line Support, 3rd Line Support, Service Desk Analyst Salary Up to £35,000 Per Annum Location Erith/Hybrid once settled in role Role Type Permanent/Full Time/…/Mon-Fri Benefits 23 Days Holiday + BH, Pension, Health care plan + discounts The Role This role covers the full employee IT lifecycle, from onboarding and role changes to offboarding, ensuring staff have the right equipment, software, and access at all times. You ll maintain accurate records across systems including PeopleInc, WGS Active Directory, and asset inventories More ❯
Employment Type: Permanent
Salary: GBP 35,000 Annual
Posted:

IT Support Analyst

Erith, Kent, England, United Kingdom
Hybrid / WFH Options
hireful
Are you an IT Support professional looking to take your career to the next level? Fancy joining a multinational market leader in the wholesale industry? We are looking for a 2nd/3rd line IT Support individual to join us and be responsible for setting up software, driving improvements assisting with network administration, and resolving all … IT support issues across the business. Look no further. Role: IT Support Analyst aka Desktop Support Engineer, 2nd Line Support, 3rd Line Support, Service Desk Analyst Salary – Up to £35,000 Per Annum Location – Erith/Hybrid once settled in role Role Type – Permanent/Full Time/…/Mon-Fri Benefits – 23 Days Holiday + BH, Pension, Health care plan + discounts The Role This role covers the full employee IT lifecycle, from onboarding and role changes to offboarding, ensuring staff have the right equipment, software, and access at all times. You’ll maintain accurate records across systems including PeopleInc, WGS Active Directory, and asset inventories More ❯
Employment Type: Full-Time
Salary: £35,000 per annum
Posted:

IT Support Analyst

thurrock, east anglia, united kingdom
Hybrid / WFH Options
hireful
Are you an IT Support professional looking to take your career to the next level? Fancy joining a multinational market leader in the wholesale industry? We are looking for a 2nd/3rd line IT Support individual to join us and be responsible for setting up software, driving improvements assisting with network administration, and resolving all … IT support issues across the business. Look no further. Role: IT Support Analyst aka Desktop Support Engineer, 2nd Line Support, 3rd Line Support, Service Desk Analyst Salary – Up to £35,000 Per Annum Location – Erith/Hybrid once settled in role Role Type – Permanent/Full Time/…/Mon-Fri Benefits – 23 Days Holiday + BH, Pension, Health care plan + discounts The Role This role covers the full employee IT lifecycle, from onboarding and role changes to offboarding, ensuring staff have the right equipment, software, and access at all times. You'll maintain accurate records across systems including PeopleInc, WGS Active Directory, and asset inventories More ❯
Posted:

IT Support Analyst

Erith, Belvedere, Greater London, United Kingdom
Hybrid / WFH Options
hireful
Are you an IT Support professional looking to take your career to the next level? Fancy joining a multinational market leader in the wholesale industry? We are looking for a 2nd/3rd line IT Support individual to join us and be responsible for setting up software, driving improvements assisting with network administration, and resolving all … IT support issues across the business. Look no further. Role: IT Support Analyst aka Desktop Support Engineer, 2nd Line Support, 3rd Line Support, Service Desk Analyst Salary – Up to £35,000 Per Annum Location – Erith/Hybrid once settled in role Role Type – Permanent/Full Time/…/Mon-Fri Benefits – 23 Days Holiday + BH, Pension, Health care plan + discounts The Role This role covers the full employee IT lifecycle, from onboarding and role changes to offboarding, ensuring staff have the right equipment, software, and access at all times. You’ll maintain accurate records across systems including PeopleInc, WGS Active Directory, and asset inventories More ❯
Employment Type: Permanent
Salary: £35000/annum
Posted:

IT Support Analyst

kent, south east england, united kingdom
Hybrid / WFH Options
hireful
Are you an IT Support professional looking to take your career to the next level? Fancy joining a multinational market leader in the wholesale industry? We are looking for a 2nd/3rd line IT Support individual to join us and be responsible for setting up software, driving improvements assisting with network administration, and resolving all … IT support issues across the business. Look no further. Role: IT Support Analyst aka Desktop Support Engineer, 2nd Line Support, 3rd Line Support, Service Desk Analyst Salary – Up to £35,000 Per Annum Location – Erith/Hybrid once settled in role Role Type – Permanent/Full Time/…/Mon-Fri Benefits – 23 Days Holiday + BH, Pension, Health care plan + discounts The Role This role covers the full employee IT lifecycle, from onboarding and role changes to offboarding, ensuring staff have the right equipment, software, and access at all times. You'll maintain accurate records across systems including PeopleInc, WGS Active Directory, and asset inventories More ❯
Posted:

IT Support Analyst

london, south east england, united kingdom
Hybrid / WFH Options
hireful
Are you an IT Support professional looking to take your career to the next level? Fancy joining a multinational market leader in the wholesale industry? We are looking for a 2nd/3rd line IT Support individual to join us and be responsible for setting up software, driving improvements assisting with network administration, and resolving all … IT support issues across the business. Look no further. Role: IT Support Analyst aka Desktop Support Engineer, 2nd Line Support, 3rd Line Support, Service Desk Analyst Salary – Up to £35,000 Per Annum Location – Erith/Hybrid once settled in role Role Type – Permanent/Full Time/…/Mon-Fri Benefits – 23 Days Holiday + BH, Pension, Health care plan + discounts The Role This role covers the full employee IT lifecycle, from onboarding and role changes to offboarding, ensuring staff have the right equipment, software, and access at all times. You'll maintain accurate records across systems including PeopleInc, WGS Active Directory, and asset inventories More ❯
Posted:

IT Support Analyst

Bristol, United Kingdom
Reed Technology
IT Support Technician Job Type: Full-time Location: North Bristol Salary Dependant on Experience We are seeking an IT Support Technician to work for a leading organisation based in North Bristol. This role involves providing timely assistance to end users, delivering high-quality customer service, and collaborating closely with 2nd and 3rd line support teams … for issue escalation and resolution. The ideal candidate will contribute to IT onboarding processes and support the secure recycling and disposal of outdated IT equipment. Day-to-day of the role: Provide responsive 1st line support for hardware, software, and network-related issues. Reset user passwords, unlock accounts, and manage user access permissions. Log, track, and … update support tickets accurately and communicate ticket progress to users. Install, configure, and decommission desktops, laptops, peripherals, and mobile devices. Maintain the IT asset register, including hardware inventory and software licensing. Assist in the creation and maintenance of internal IT documentation and knowledge base content. Support the secure recycling and disposal of outdated IT equipment. More ❯
Employment Type: Permanent
Salary: £26000 - £28000/annum
Posted:

IT Support Analyst

Bristol, Gloucestershire, United Kingdom
Reed Technology
IT Support Technician Job Type: Full-time Location: North Bristol Salary Dependant on Experience We are seeking an IT Support Technician to work for a leading organisation based in North Bristol. This role involves providing timely assistance to end users, delivering high-quality customer service, and collaborating closely with 2nd and 3rd line support teams … for issue escalation and resolution. The ideal candidate will contribute to IT onboarding processes and support the secure recycling and disposal of outdated IT equipment. Day-to-day of the role: Provide responsive 1st line support for hardware, software, and network-related issues. Reset user passwords, unlock accounts, and manage user access permissions. Log, track, and … update support tickets accurately and communicate ticket progress to users. Install, configure, and decommission desktops, laptops, peripherals, and mobile devices. Maintain the IT asset register, including hardware inventory and software licensing. Assist in the creation and maintenance of internal IT documentation and knowledge base content. Support the secure recycling and disposal of outdated IT equipment. More ❯
Employment Type: Permanent
Salary: GBP 26,000 - 28,000 Annual
Posted:

IT Support Analyst

Bristol, Avon, England, United Kingdom
Reed
IT Support Technician Job Type: Full-time Location: North Bristol Salary Dependant on Experience We are seeking an IT Support Technician to work for a leading organisation based in North Bristol. This role involves providing timely assistance to end users, delivering high-quality customer service, and collaborating closely with 2nd and 3rd line support teams … for issue escalation and resolution. The ideal candidate will contribute to IT onboarding processes and support the secure recycling and disposal of outdated IT equipment. Day-to-day of the role: Provide responsive 1st line support for hardware, software, and network-related issues. Reset user passwords, unlock accounts, and manage user access permissions. Log, track, and … update support tickets accurately and communicate ticket progress to users. Install, configure, and decommission desktops, laptops, peripherals, and mobile devices. Maintain the IT asset register, including hardware inventory and software licensing. Assist in the creation and maintenance of internal IT documentation and knowledge base content. Support the secure recycling and disposal of outdated IT equipment. More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

IT Support Analyst

Cambridge, Cambridgeshire, East Anglia, United Kingdom
Birchwell Associates Ltd
Were seeking an IT Support Analyst to deliver comprehensive on-site and remote technical support for a leading professional services firm. Based in Cambridge, this role supports users across multiple UK offices including Norwich, Birmingham, London, Manchester, Leeds, and Oxford. Occasional travel to other offices will be required. Youll provide a hands-on helpdesk service, maintain … IT infrastructure and applications, and ensure smooth day-to-day operations for staff and systems. Key Responsibilities Provide on-site and remote IT support for hardware, software, and network issues. Handle service desk tickets (up to 100 per week), ensuring prompt resolution. Maintain IT assets, perform regular equipment checks, and manage installations, upgrades, and repairs. Support … laptops, networks, telephony, and software applications (e.g. Microsoft 365, CRM, document management systems). Configure user accounts, permissions, and distribution lists. Assist with AV setup and meeting room technology. Support senior IT management with system changes, cabling, and equipment setup. Participate in the out-of-hours support rota (approximately one week in six). About You Youll More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

Junior IT Support Analyst

Broadway, Worcestershire, United Kingdom
Hunter Selection
Junior IT Support Analyst - Broadway - £26,000 - £28,000 My client is looking for a highly motivated and enthusiastic Junior IT Support Analyst to join their growing IT team. In this role, you'll be the first point of contact for technical issues, while receiving hands-on training and support to develop … your skills. Key Responsibilities: Be original contact point for any IT queries Escalate issues where needed Setup and configure Laptops, Desktops and Accounts Support Hardware & Software Diagnose Hardware and Software Issues Requirements Strong interest in IT Support Keen interest to train and learn Degree or previous experience in IT or related field Knowledge of Windows … you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for More ❯
Employment Type: Permanent
Salary: £26000 - £28000/annum Pension, Holiday
Posted:

IT and Systems Support Analyst

Clacton-On-Sea, Essex, United Kingdom
Prime Appointments
A client of ours in the Clacton-on-Sea area are recruiting an IT & Systems Support Analyst to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm (37.5 hours) and paying £26,000 - £29,000 per annum depending on experience. Key Duties include but are not limited to: Maintain data integrity … Administer MS365 and core systems, managing on-boarding and access. Configure and set up user workstations. Manage internal networks, cloud services and ensure optimal performance of hosting performance. Track IT assets and software licenses. Provide daily technical support and system maintenance. Attend department meetings to share updates on system performance and technical needs. Create and maintain dashboards, charts … and internal tools to identify trends and opportunities. Assist in the automation of data collection and reporting processes Assist department heads in understanding data requirements and create reports to support business goals Contribute to developing data standards, templates, and tracking methods to strengthen a data-driven culture. Analyse recurring technical issues to identify root cause. Assist with system development. More ❯
Employment Type: Permanent
Salary: £26000 - £29000/annum + Bonus
Posted:

IT Support Technical Analyst Desktop Support Manchester £30K-£36K+

Manchester, Lancashire, United Kingdom
TELSTRA Associates
IT Support Technical Analyst Desktop Support Manchester £30K-£36K+ We are looking for a strong IT Support Technical Analyst to work for an exciting client in Manchester, the successful candidates will need the below skills. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service … levels. Delivering IT support and troubleshooting for end users in a predominant Windows environment. Day to day monitoring and management of infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Engagement in new and upcoming IT related projects relating to upgrades and service improvement. Representing Group IT within the business and at all times delivering world class customer service. Supporting over 4,500 IT users in 180+ locations. Required qualifications, experience and skills: Broad knowledge of Windows Server and Client operating systems with a strong technical background around Microsoft technologies including but not limited to; Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS and File More ❯
Employment Type: Permanent
Salary: GBP 30,000 - 36,000 Annual
Posted:
IT Support Analyst
England
10th Percentile
£25,000
25th Percentile
£26,750
Median
£31,500
75th Percentile
£37,500
90th Percentile
£46,500