IT Support Analyst Job Trends in England

IT Support Analyst
UK > England

The median IT Support Analyst salary in England is £31,500 per year, according to job vacancies posted during the 6 months leading to 13 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 319 430 364
Rank change year-on-year +111 -66 +185
Permanent jobs requiring an IT Support Analyst 317 260 347
As % of all permanent jobs in England 0.60% 0.54% 0.70%
As % of the Job Titles category 0.66% 0.58% 0.74%
Number of salaries quoted 267 147 322
10th Percentile £26,250 £26,250 £23,775
25th Percentile £26,750 £30,000 £26,250
Median annual salary (50th Percentile) £31,500 £35,000 £33,000
Median % change year-on-year -10.00% +6.06% +7.32%
75th Percentile £35,000 £45,000 £38,873
90th Percentile £42,500 £52,500 £46,750
UK median annual salary £31,500 £35,000 £32,750
% change year-on-year -10.00% +6.87% +9.17%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 47,747 44,477 47,148
% of permanent jobs with a recognized job title 90.85% 92.70% 95.14%
Number of salaries quoted 30,178 23,217 36,932
10th Percentile £28,750 £33,750 £31,000
25th Percentile £37,500 £45,000 £41,670
Median annual salary (50th Percentile) £55,000 £60,000 £57,800
Median % change year-on-year -8.33% +3.81% -6.02%
75th Percentile £75,000 £80,000 £77,500
90th Percentile £95,000 £98,750 £97,500
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

IT Support Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Analyst' in the job title relative to all permanent IT jobs advertised in England.

IT Support Analyst job vacancy trend in England

IT Support Analyst
Salary Trend in England

Salary distribution trend for IT Support Analyst job vacancies in England.

Salary distribution trend for IT Support Analyst job vacancies in England

IT Support Analyst
Salary Histogram in England

Salary distribution for jobs citing IT Support Analyst in England over the 6 months to 13 January 2026.

Salary histogram for IT Support Analyst in England

IT Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the England region over the 6 months to 13 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +73 91 £29,000 -10.77% 6
London +6 70 £37,500 -11.76% 8
North of England +49 58 £31,000 +3.33% 14
South West +24 40 £31,000 -2.75% 7
Midlands +35 31 £29,000 - 6
Yorkshire +20 30 £31,000 -22.50% 8
East of England +38 27 £27,500 -21.43% 3
West Midlands +29 22 £29,000 +3.57% 3
North West +12 17 £27,000 -9.24% 6
North East +14 11 £31,500 -10.00%
East Midlands -4 9 £40,000 +33.33% 3
IT Support Analyst
UK

IT Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 13 January 2026, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support Analyst in the job title.

1 200 (63.09%) Microsoft
2 193 (60.88%) Windows
3 149 (47.00%) Microsoft 365
4 139 (43.85%) Active Directory
5 127 (40.06%) Problem-Solving
6 126 (39.75%) Customer Service
7 88 (27.76%) Microsoft Office
8 76 (23.97%) ITIL
9 58 (18.30%) ITSM
10 56 (17.67%) Azure
11 50 (15.77%) Degree
12 45 (14.20%) Windows 10
13 40 (12.62%) Microsoft Intune
14 38 (11.99%) Windows Server
15 37 (11.67%) Service Management
16 33 (10.41%) DHCP
16 33 (10.41%) DNS
17 31 (9.78%) Asset Management
17 31 (9.78%) Entra ID
18 30 (9.46%) Continuous Improvement
19 29 (9.15%) Firewall
19 29 (9.15%) Mac OS
20 28 (8.83%) Microsoft Excel
21 27 (8.52%) A+ Certification
22 26 (8.20%) Microsoft PowerPoint
22 26 (8.20%) SQL
22 26 (8.20%) User Experience
23 24 (7.57%) Cybersecurity
24 22 (6.94%) Microsoft Exchange
25 21 (6.62%) Apple iOS

IT Support Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 22 (6.94%) Microsoft Exchange
2 19 (5.99%) SharePoint
3 2 (0.63%) IIS
4 1 (0.32%) Moodle
4 1 (0.32%) Tomcat
4 1 (0.32%) Umbraco
Applications
1 88 (27.76%) Microsoft Office
2 28 (8.83%) Microsoft Excel
3 26 (8.20%) Microsoft PowerPoint
4 13 (4.10%) Spreadsheet
5 4 (1.26%) MS Visio
6 1 (0.32%) Acrobat
6 1 (0.32%) Photoshop
Business Applications
1 3 (0.95%) Visualfiles
2 1 (0.32%) Shopify
Cloud Services
1 149 (47.00%) Microsoft 365
2 56 (17.67%) Azure
3 31 (9.78%) Entra ID
4 10 (3.15%) Power Platform
5 5 (1.58%) Power Automate
6 4 (1.26%) dbt
7 3 (0.95%) Google Workspace
8 2 (0.63%) Dynamics 365
8 2 (0.63%) OneDrive
8 2 (0.63%) SaaS
9 1 (0.32%) Adobe Creative Cloud
9 1 (0.32%) Mimecast
9 1 (0.32%) Nutanix
9 1 (0.32%) PowerApps
Communications & Networking
1 33 (10.41%) DHCP
1 33 (10.41%) DNS
2 29 (9.15%) Firewall
3 19 (5.99%) VPN
4 16 (5.05%) TCP/IP
5 14 (4.42%) LAN
5 14 (4.42%) Remote Desktop
6 11 (3.47%) VoIP
7 10 (3.15%) Wi-Fi
8 9 (2.84%) WAN
9 6 (1.89%) Wireless
10 3 (0.95%) Intranet
11 1 (0.32%) Cisco IOS
11 1 (0.32%) DKIM
11 1 (0.32%) DMARC
11 1 (0.32%) IP Telephony
11 1 (0.32%) SAN
11 1 (0.32%) WebEx
Database & Business Intelligence
1 10 (3.15%) Power BI
2 8 (2.52%) SQL Server
3 5 (1.58%) Metabase
4 4 (1.26%) Data Warehouse
Development Applications
1 5 (1.58%) JIRA
1 5 (1.58%) Visual Studio
General
1 190 (59.94%) Social Skills
2 48 (15.14%) Law
3 31 (9.78%) Analytical Skills
3 31 (9.78%) Telecoms
4 29 (9.15%) Finance
4 29 (9.15%) Organisational Skills
5 27 (8.52%) Legal
5 27 (8.52%) Manufacturing
6 10 (3.15%) Advertising
7 8 (2.52%) Pharmaceutical
8 7 (2.21%) Documentation Skills
9 4 (1.26%) Automotive
10 3 (0.95%) Aerospace
10 3 (0.95%) Back Office
10 3 (0.95%) Retail
11 2 (0.63%) Inclusion and Diversity
12 1 (0.32%) Marketing
Libraries, Frameworks & Software Standards
1 4 (1.26%) EDI
1 4 (1.26%) Software Packaging
2 3 (0.95%) CSS
2 3 (0.95%) HTML
3 1 (0.32%) JSON
3 1 (0.32%) MFC
3 1 (0.32%) XML
Miscellaneous
1 51 (16.09%) Driving Licence
2 48 (15.14%) Onboarding
3 28 (8.83%) Management Information System
4 16 (5.05%) Video Conferencing
5 15 (4.73%) Enterprise Software
6 7 (2.21%) Renewable Energy
7 6 (1.89%) Client/Server
8 5 (1.58%) LIMS
8 5 (1.58%) SCADA
9 4 (1.26%) Analytical Mindset
9 4 (1.26%) e-Learning
9 4 (1.26%) EPoS
9 4 (1.26%) FMCG
9 4 (1.26%) Microsoft Licensing
9 4 (1.26%) Smartphone
10 2 (0.63%) Data Centre
10 2 (0.63%) iPhone
10 2 (0.63%) Self-Motivation
11 1 (0.32%) Hybrid Cloud
11 1 (0.32%) iSeries
Operating Systems
1 193 (60.88%) Windows
2 45 (14.20%) Windows 10
3 38 (11.99%) Windows Server
4 29 (9.15%) Mac OS
5 21 (6.62%) Apple iOS
6 16 (5.05%) Android
7 9 (2.84%) Windows Server 2019
8 6 (1.89%) Mac OS X
9 2 (0.63%) Windows Server 2016
10 1 (0.32%) Linux
10 1 (0.32%) Windows Server 2008
10 1 (0.32%) Windows Server 2012
Processes & Methodologies
1 127 (40.06%) Problem-Solving
2 126 (39.75%) Customer Service
3 76 (23.97%) ITIL
4 58 (18.30%) ITSM
5 37 (11.67%) Service Management
6 31 (9.78%) Asset Management
7 30 (9.46%) Continuous Improvement
8 26 (8.20%) User Experience
9 24 (7.57%) Cybersecurity
10 18 (5.68%) Data Management
10 18 (5.68%) Document Management
11 17 (5.36%) Data Analysis
12 16 (5.05%) Customer-Centric Approach
12 16 (5.05%) Customer-Centricity
13 15 (4.73%) Computer Science
14 14 (4.42%) Case Management
14 14 (4.42%) Change Management
14 14 (4.42%) ERP
15 13 (4.10%) Regulatory Compliance
15 13 (4.10%) Service Delivery
Programming Languages
1 26 (8.20%) SQL
2 8 (2.52%) PowerShell
3 7 (2.21%) Python
4 5 (1.58%) Java
5 3 (0.95%) Apex Code
6 2 (0.63%) VB
7 1 (0.32%) VBA
7 1 (0.32%) VBScript
Qualifications
1 50 (15.77%) Degree
2 27 (8.52%) A+ Certification
3 16 (5.05%) SC Cleared
3 16 (5.05%) Security Cleared
4 14 (4.42%) ITIL Foundation Certificate
5 11 (3.47%) MCP
6 9 (2.84%) Microsoft Certification
7 8 (2.52%) Computer Science Degree
8 6 (1.89%) Network+ Certification
9 5 (1.58%) CCNA
9 5 (1.58%) Cisco Certification
9 5 (1.58%) MCSA
10 4 (1.26%) DV Cleared
10 4 (1.26%) ITIL Certification
10 4 (1.26%) Master's Degree
11 3 (0.95%) BPSS Clearance
12 2 (0.63%) NVQ Level 3
13 1 (0.32%) DBS Check
Quality Assurance & Compliance
1 16 (5.05%) SLA
2 5 (1.58%) 21 CFR Part 11
2 5 (1.58%) GxP
3 4 (1.26%) Cyber Essentials
4 2 (0.63%) GDPR
System Software
1 139 (43.85%) Active Directory
2 13 (4.10%) VMware Infrastructure
3 7 (2.21%) Hyper-V
4 6 (1.89%) Virtual Desktop
5 2 (0.63%) BitLocker
5 2 (0.63%) Firmware
6 1 (0.32%) Virtual Machines
6 1 (0.32%) XenApp
Systems Management
1 40 (12.62%) Microsoft Intune
2 12 (3.79%) SCCM
3 4 (1.26%) Jamf Pro
4 1 (0.32%) Symantec Endpoint Protection
Vendors
1 200 (63.09%) Microsoft
2 13 (4.10%) VMware
3 10 (3.15%) Cisco
4 8 (2.52%) Apple
5 6 (1.89%) Genesys
5 6 (1.89%) HP
6 4 (1.26%) Meraki
6 4 (1.26%) QAD
6 4 (1.26%) ServiceNow
7 3 (0.95%) Citrix
7 3 (0.95%) iManage
7 3 (0.95%) Salesforce
8 2 (0.63%) Adobe
8 2 (0.63%) Freshdesk
8 2 (0.63%) Google
8 2 (0.63%) MobileIron
9 1 (0.32%) Intapp
9 1 (0.32%) Ivanti
9 1 (0.32%) SolarWinds
9 1 (0.32%) WatchGuard