IT Support Analyst Jobs in England

IT Support Analyst
UK > England

The median IT Support Analyst salary in England is £31,500 per year according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 435 572 667
Rank change year-on-year +137 +95 -77
Permanent jobs requiring an IT Support Analyst 453 414 530
As % of all permanent jobs advertised in England 0.53% 0.45% 0.40%
As % of the Job Titles category 0.56% 0.49% 0.41%
Number of salaries quoted 390 365 491
10th Percentile £24,000 £22,500 £21,250
25th Percentile £26,250 £26,000 £24,000
Median annual salary (50th Percentile) £31,500 £31,000 £28,500
Median % change year-on-year +1.61% +8.77% +1.79%
75th Percentile £38,750 £37,250 £35,000
90th Percentile £47,500 £42,500 £46,250
UK median annual salary £31,500 £30,000 £28,500
% change year-on-year +5.00% +5.26% +1.79%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,754 84,293 127,933
% of permanent jobs with a recognized job title 94.48% 91.52% 96.10%
Number of salaries quoted 60,385 53,462 75,679
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,991 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £52,508 £60,000 £60,000
% change year-on-year -12.49% - +9.09%

IT Support Analyst
Job Vacancy Trend in England

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support Analyst in England

IT Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support Analyst in England.

Salary trend for IT Support Analyst in England

IT Support Analyst
Salary Histogram in England

Salary distribution for jobs citing IT Support Analyst in England over the 6 months to 6 May 2024.

Salary histogram for IT Support Analyst in England

IT Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the England region over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +71 116 £32,500 +9.77% 13
London +75 112 £37,500 +2.74% 26
North of England +67 76 £29,500 +15.69% 9
Midlands +42 75 £27,000 -1.82% 15
Yorkshire +122 42 £30,500 +5.17% 5
West Midlands +35 39 £28,500 +3.64% 7
East of England +29 39 £28,750 +4.55% 5
East Midlands +5 36 £26,250 -4.55% 8
South West -43 36 £26,500 -7.83% 9
North West +4 31 £28,000 +12.00% 4
North East -7 3 - -
IT Support Analyst
UK

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 6 May 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support Analyst in the job title.

1 234 (51.66%) Windows
2 229 (50.55%) Microsoft 365
3 221 (48.79%) Microsoft
4 209 (46.14%) Active Directory
5 145 (32.01%) Social Skills
6 125 (27.59%) Customer Service
7 116 (25.61%) ITIL
8 115 (25.39%) Windows 10
9 113 (24.94%) Azure
10 99 (21.85%) Microsoft Office
11 92 (20.31%) Microsoft Exchange
12 84 (18.54%) Problem-Solving
13 67 (14.79%) Windows Server
14 58 (12.80%) Finance
15 57 (12.58%) SCCM
16 54 (11.92%) VPN
16 54 (11.92%) Entra ID
17 52 (11.48%) Change Management
18 47 (10.38%) Service Delivery
19 45 (9.93%) ITSM
20 44 (9.71%) Service Management
21 43 (9.49%) Law
21 43 (9.49%) Analytical Skills
22 42 (9.27%) Agile
23 41 (9.05%) DHCP
24 40 (8.83%) DNS
24 40 (8.83%) Degree
25 39 (8.61%) WAN
25 39 (8.61%) Legal
26 37 (8.17%) SharePoint

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 92 (20.31%) Microsoft Exchange
2 37 (8.17%) SharePoint
3 8 (1.77%) IIS
4 4 (0.88%) Exchange Server 2013
5 2 (0.44%) Skype for Business
6 1 (0.22%) CMS
Applications
1 99 (21.85%) Microsoft Office
2 6 (1.32%) Microsoft Excel
3 4 (0.88%) Microsoft PowerPoint
4 1 (0.22%) S-PLUS
Business Applications
1 6 (1.32%) Carpe Diem
2 5 (1.10%) Dynamics CRM
2 5 (1.10%) Dynamics GP
3 2 (0.44%) Misys Midas
4 1 (0.22%) Elite 3E
4 1 (0.22%) Epicor Tropos
4 1 (0.22%) Sage X3
4 1 (0.22%) Visualfiles
Cloud Services
1 229 (50.55%) Microsoft 365
2 113 (24.94%) Azure
3 54 (11.92%) Entra ID
4 13 (2.87%) AWS
5 11 (2.43%) Dynamics 365
5 11 (2.43%) WhatsApp
6 8 (1.77%) OneDrive
6 8 (1.77%) Power Platform
7 7 (1.55%) Mimecast
8 6 (1.32%) Google Workspace
9 3 (0.66%) Power Automate
10 2 (0.44%) Azure Stack
10 2 (0.44%) Snowflake
11 1 (0.22%) Adobe Creative Cloud
11 1 (0.22%) GCP
11 1 (0.22%) IaaS
11 1 (0.22%) PaaS
11 1 (0.22%) PowerApps
11 1 (0.22%) SaaS
Communications & Networking
1 54 (11.92%) VPN
2 41 (9.05%) DHCP
3 40 (8.83%) DNS
4 39 (8.61%) WAN
5 36 (7.95%) LAN
6 33 (7.28%) Firewall
6 33 (7.28%) VoIP
7 25 (5.52%) TCP/IP
8 24 (5.30%) Internet
9 21 (4.64%) Wi-Fi
10 11 (2.43%) WLAN
11 9 (1.99%) Broadband
11 9 (1.99%) VLAN
12 8 (1.77%) Wireless
13 7 (1.55%) Remote Desktop
13 7 (1.55%) Skype
14 5 (1.10%) Intranet
14 5 (1.10%) Network Security
14 5 (1.10%) Structured Cabling
15 3 (0.66%) ADSL
Database & Business Intelligence
1 13 (2.87%) SQL Server
2 7 (1.55%) Power BI
3 4 (0.88%) Oracle Database
3 4 (0.88%) SQL Server Integration Services
3 4 (0.88%) SQL Server Reporting Services
4 2 (0.44%) BusinessObjects
4 2 (0.44%) Crystal Reports
Development Applications
1 5 (1.10%) JIRA
General
1 145 (32.01%) Social Skills
2 58 (12.80%) Finance
3 43 (9.49%) Analytical Skills
3 43 (9.49%) Law
4 39 (8.61%) Legal
5 16 (3.53%) Manufacturing
6 14 (3.09%) Retail
7 12 (2.65%) Inclusion and Diversity
7 12 (2.65%) Telecoms
8 8 (1.77%) German Language
9 7 (1.55%) Banking
9 7 (1.55%) Documentation Skills
10 6 (1.32%) Marketing
10 6 (1.32%) Pharmaceutical
10 6 (1.32%) Public Sector
11 5 (1.10%) Automotive
11 5 (1.10%) Organisational Skills
12 4 (0.88%) Agriculture
13 3 (0.66%) Advertising
13 3 (0.66%) Multimedia
Libraries, Frameworks & Software Standards
1 6 (1.32%) OLE
2 3 (0.66%) Software Packaging
3 1 (0.22%) .NET
3 1 (0.22%) SAML
Miscellaneous
1 22 (4.86%) Fat Client
1 22 (4.86%) Thin Client
2 21 (4.64%) Driving Licence
3 19 (4.19%) Self-Motivation
4 13 (2.87%) Video Conferencing
5 10 (2.21%) iPad
6 8 (1.77%) Onboarding
7 7 (1.55%) iPhone
8 6 (1.32%) e-Learning
8 6 (1.32%) Smartphone
9 5 (1.10%) Educational Technology
9 5 (1.10%) Life Science
10 4 (0.88%) CMDB
10 4 (0.88%) Enterprise Software
10 4 (0.88%) Management Information System
11 3 (0.66%) CCTV
11 3 (0.66%) EPoS
11 3 (0.66%) Linux Command Line
11 3 (0.66%) Media Streaming
11 3 (0.66%) Replication
Operating Systems
1 234 (51.66%) Windows
2 115 (25.39%) Windows 10
3 67 (14.79%) Windows Server
4 27 (5.96%) Apple iOS
5 21 (4.64%) Linux
6 20 (4.42%) Mac OS
7 19 (4.19%) Android
8 12 (2.65%) Windows Server 2019
9 7 (1.55%) Windows 7
10 6 (1.32%) Mac OS X
10 6 (1.32%) Windows Server 2016
11 4 (0.88%) Unix
11 4 (0.88%) Windows Server 2012
12 1 (0.22%) VMS
12 1 (0.22%) Windows Mobile
Processes & Methodologies
1 125 (27.59%) Customer Service
2 116 (25.61%) ITIL
3 84 (18.54%) Problem-Solving
4 52 (11.48%) Change Management
5 47 (10.38%) Service Delivery
6 45 (9.93%) ITSM
7 44 (9.71%) Service Management
8 42 (9.27%) Agile
9 34 (7.51%) Continuous Improvement
10 29 (6.40%) Asset Management
11 24 (5.30%) Incident Management
11 24 (5.30%) Problem Management
12 20 (4.42%) Project Planning
13 17 (3.75%) Document Management
14 16 (3.53%) Cybersecurity
15 15 (3.31%) Change Control
15 15 (3.31%) Information Security
16 14 (3.09%) Process Improvement
16 14 (3.09%) Project Management
17 13 (2.87%) CRM
Programming Languages
1 25 (5.52%) SQL
2 12 (2.65%) PowerShell
3 5 (1.10%) Bash
4 4 (0.88%) C#
4 4 (0.88%) Java
5 3 (0.66%) C
6 2 (0.44%) COBOL
Qualifications
1 40 (8.83%) Degree
2 16 (3.53%) Microsoft Certification
3 10 (2.21%) A+ Certification
4 7 (1.55%) MCP
5 6 (1.32%) CCNA
5 6 (1.32%) Cisco Certification
6 5 (1.10%) AWS Certification
7 4 (0.88%) Azure Certification
7 4 (0.88%) Computer Science Degree
7 4 (0.88%) DBS Check
7 4 (0.88%) MCITP
7 4 (0.88%) MCSE
8 3 (0.66%) ITIL Certification
8 3 (0.66%) Network+ Certification
9 1 (0.22%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 36 (7.95%) SLA
2 10 (2.21%) Cyber Essentials
3 7 (1.55%) ISO/IEC 27001
4 2 (0.44%) GDPR
4 2 (0.44%) PMO
5 1 (0.22%) Accessibility
5 1 (0.22%) Cyber Essentials PLUS
System Software
1 209 (46.14%) Active Directory
2 26 (5.74%) VMware Infrastructure
3 20 (4.42%) Virtual Desktop
4 13 (2.87%) Hyper-V
5 1 (0.22%) Virtual Machines
Systems Management
1 57 (12.58%) SCCM
2 28 (6.18%) Microsoft Intune
3 19 (4.19%) Jamf Pro
4 5 (1.10%) AirWatch
4 5 (1.10%) Systems Management Server (SMS)
5 4 (0.88%) WhatsUp Gold
6 3 (0.66%) FortiGate
6 3 (0.66%) PaperCut
7 2 (0.44%) Progress Chef
8 1 (0.22%) MobiControl
8 1 (0.22%) Single Sign-On
Vendors
1 221 (48.79%) Microsoft
2 35 (7.73%) VMware
3 30 (6.62%) Citrix
4 27 (5.96%) Cisco
5 23 (5.08%) Apple
6 17 (3.75%) ServiceNow
7 15 (3.31%) iManage
7 15 (3.31%) Meraki
8 14 (3.09%) Dell
9 13 (2.87%) Bloomberg
9 13 (2.87%) HP
10 8 (1.77%) Adobe
10 8 (1.77%) Veeam
11 6 (1.32%) Sage
11 6 (1.32%) SAP
12 5 (1.10%) Avaya
12 5 (1.10%) Canon
12 5 (1.10%) Rapid7
12 5 (1.10%) Salesforce
13 4 (0.88%) Palo Alto