1 to 25 of 37 Permanent ITIL Certification Jobs in England

Education & Experience Level Bachelors degree with 15-20+ years of experience with a minimum of 15+ years of relevant experience in project management. Certification Details PMP, PgMP, Agile, or Scrum certification is highly preferred Lean Six Sigma Certification preferred ITIL Certification preferred ...

high-performing team with oversight of 3rd Line Engineers, Team Leader (1st/2nd Line) and Vendor Support. You will ensure service excellence using ITIL processes, drive innovation, manage major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk … processes, ensuring SLA compliance, coordinating with vendors like Oracle, and analysing KPIs to enable data-driven decisions and organisational success. Key Responsibilities: Champion ITIL best practices for service desk and NOC operations to ensure efficient, standardised processes and outstanding customer experiences Manage Level 3 engineers, providing coaching and performance ...

variety of service issues/faults. You will assist a robust support service, supporting systems in place to track all incidents in accordance with ITIL good practice. You will assist the Diagnostic Systems Team Leader to manage the teams project activity on a daily basis through work planning … Person Specification Education, Training & Qualifications Essential Educated to Degree education or equivalent level or equivalent experience. Evidence of continuous personal and professional development. Desirable ITIL Certification or relevant experience or working in an ITIL environment Evidence of experience or qualification in one or more of the following ...

ability to work closely with internal stakeholders Willingness to be onsite in Bedford, with weekly travel to London (1-2 days) Desirable ITIL certification or strong ITIL-aligned working practices Experience working closely with Customer Success or Account Management teams What We Offer Salary ...

server operating systems Experience with core Linux technologies such as RedHat Enterprise Knowledge of server virtualization & cloud technologies, such as Hyper-V and AWS ITIL Certification is a plus. Professional Skills/Experience: Minimum of 5-7 years IT experience managing deployment of technology components in a specific ...

Required Skills & Experience Strong experience (5+ years) in a Service Relationship Manager, Service Delivery Manager or IT Service Manager role. • Solid working knowledge of ITIL (v3 or v4) and practical experience applying ITIL principles in a live service environment. • Experience managing complex, mission-critical B2B technology services, ideally … able to interpret service data and turn insight into improvement actions. • Excellent communication and stakeholder management skills. • Fluent in English, both written and verbal. • ITIL certification is strongly preferred (Foundation minimum; higher levels a plus). Job Description This role is accountable for owning ...

user support teams. Strong understanding of IT infrastructure, network systems, and cloud technologies. Excellent leadership, communication, and stakeholder management skills. Preferred Skills: ITIL certification or equivalent service management credentials. Familiarity with global IT operations and cross-cultural team management. Strong analytical and problem-solving abilities. Don’t miss ...

Title: F ield Service Engineer (2nd Line/ITIL Modern Service Desk) Location: HQ Harrogate & client sites across Yorkshire (Hybrid) Salary: £30,000 - £37,000 Requirements: Microsoft AZ-700 & ITIL Certification (Mandatory) Role Overview Are you a technical problem-solver who thrives on the variety of field … Line Field Engineer who values user experience as much as technical resolution. Unlike traditional reactive roles, you will be a proactive partner, utilizing ITIL 4 principles to not only fix hardware and software but to identify trends build security awareness. Key Responsibilities On-Site Technical Support: Provide high-level ...

regulatory requirements. What You'll Bring Experience in service transition, service management, or service operations within a tech-driven environment. Strong knowledge of ITIL and the service life cycle. Confident stakeholder management and communication skills. Familiarity with Jira, Confluence, ServiceNow, and modern monitoring tools. ITIL certification preferred ...

teams Ensure adherence to IT security principles and best practices Essential Skills & Experience Bachelor’s degree in Information Technology, Computer Science, or related field ITIL certification Proven experience in application support environments Strong experience supporting and administering MS SQL databases Experience with C# .NET applications Solid understanding ...

Microsoft 365/Azure, IP telephony, Power Shell, SCCM and Intune. The ideal candidate will hold Azure accreditation (AZ-900 or equivalent), Prince2 and ITIL certificated. Have a minimum of 5 years experience working in an enterprise environment as an IT Project Manager. MAIN PURPOSE OF JOB To support ...

understanding of WAN, Cisco LAN and WLAN networking concepts Strong analytical skills Whilst not essential, the following would be of benefit: Prince 2 Foundation ITIL qualified PowerShell scripting skills Experience of managing VPN technologies Experience of using antivirus applications Pen test experience Cloud security concepts I.e. azure ...

pragmatic engineer who balances hands-on delivery with strategic thinking Nice to Have (But Not Essential) ServiceNow certifications (CSA and/or CAD) ITIL certification Experience across multiple ServiceNow modules — flexibility to learn others is supported Why This Role Stands Out True seniority – global SME for ServiceNow Strategic ...

role, you must have the following essential skills & experience: Key experience & skills • Bachelor's degree in information technology, computer science, or a related field. ITIL Certification and Experience in supporting and administering MS SQL Databases, C# .net applications • Proven experience in application support, with a track record ...

promote change to secure continuous improvements. Person Specification Qualifications & Training Essential GCSE (or equivalent) in English and Maths Evidence of Continuous Professional Development Desirable ITIL Certification (Foundation) or other relevant professional qualification Experience Essential Extensive experience of Admin/Business Support Experience of coaching, supporting or mentoring others ...

Knowledge on SCCM and Intune Basic Network Skills to support the local Office Infra as needed Experience in working with an International Support Environment ITIL certified (Preferred) Personal Skills: Excellent communication skills in English and the local language (if applicable) Strong customer service orientation with a focus on client ...

Support across factory and production systems - Support end-user devices, mobile devices and printing hardware - Manage incidents, service requests, changes and problem records (ITIL) - Support VOIP telephony, AV equipment and network cabling - Provide proactive IT maintenance, upgrades and patching - Work directly with engineering teams and site leadership - Ensure … years experience in 2nd Line IT Support/IT Support Engineer role - Experience supporting IT in manufacturing, production or factory environments - Strong understanding of ITIL Incident, Change and Problem Management - Experience with printers, mobile devices, AV and network troubleshooting - Excellent problem-solving and stakeholder communication skills - Full UK Driving ...

Ability to identify customer issues, working with internal teams (Development, Delivery) to drive resolution. Strong track record managing and resolving incidents end-to-end. ITIL qualification and significant experience leading IT service teams. Demonstrated ability to drive continuous improvement and meaningful change. Experience managing customers effectively, particularly within blue ...

SLAs, service reporting, and improvement initiatives * Confident communicator with the ability to manage escalations professionally and empathetically * Structured, organised, and comfortable taking accountability Desirable: * ITIL certification (or equivalent practical experience) * Experience supporting ISO audits * Background within an MSP environment * Experience working alongside Customer Success or relationship management teams ...

/DevOps) in large organisations Strong background in IT operations and high‐availability systems Experience in Health or Financial Services (Life, Pensions, or Insurance) ITIL certified Calm, decisive approach during incidents and deployments Nice to have: Experience working in Agile environments and exposure to Salesforce. Why this role matters ...

Radiography or Equivalent. State Registration with the HCPC. Masters level qualification (or working towards same) Leadership and management qualification Information Technology Infrastructure Library (ITIL) qualification Projects in Controlled Environments (PRINCE2) qualification or equivalent experience in project management in methodology Disclosure and Barring Service Check This post is subject ...

Proficient in AngularJS, Jenkins, Karate, Gherkin and Cypress, Cloudformation, Jenkins, Groovy and deploying to native AWS services like ECS, S3, Lambda, SQS, Step Functions. Certification: Expected to have AWS Certified DevOps Engineer Professional accreditation or above Responsibilities: Write clean, secure code using test-driven approach. Create reusable and open … Karate, Node 10, Groovy, Bash, Typescript. Knowledge of Gherkin, Cypress, Jest Tooling: Gitlab, Jenkins, CloudFormation, Maven, Docker, Fortify on Demand, SonarQube AWS DevOps Engineer certification or above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design ...

Proficient in AngularJS, Jenkins, Karate, Gherkin and Cypress, Cloudformation, Jenkins, Groovy and deploying to native AWS services like ECS, S3, Lambda, SQS, Step Functions. Certification: Expected to have AWS Certified DevOps Engineer Professional accreditation or above Responsibilities: Write clean, secure code using test-driven approach. Create reusable and open … Karate, Node 10, Groovy, Bash, Typescript. Knowledge of Gherkin, Cypress, Jest Tooling: Gitlab, Jenkins, CloudFormation, Maven, Docker, Fortify on Demand, SonarQube AWS DevOps Engineer certification or above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design ...

supporting Microsoft Copilot or similar AI productivity tools. Familiarity with Azure infrastructure and cloud services Microsoft certifications (Azure, Security, M365, Enterprise Administrator). ITIL certification. Understanding of the virtual environment, specifically VMWare Salary up to 60K (Neg on Experience) + 5K Car Allowance ...

understanding of ticket lifecycle management Comfortable working within SLA/KPI-driven environments Excellent communication skills Confident managing customer expectations Desirable but not essential: ITIL accreditation Microsoft certifications Most importantly, you must genuinely care about service quality and customer experience. Working Pattern 40 hours per week Service desk operates ...