New Milton, Hampshire, United Kingdom Hybrid / WFH Options
Appello Careline Limited
stability of our external facing IT services. This pivotal role ensures that our external facing IT operations are resilient, cost-effective, and aligned with business needs - all underpinned by ITIL best practices. As the Head of Service Delivery, you will oversee key functions including Service Level Management, Availability, and Capacity Management. You'll work closely with Technical Operations, Change … integrity. You will have 7 plus years of proven experience in IT service delivery leadership. Education: Bachelor's degree in Information Technology, Computer Science, or a related field Certifications: ITIL Foundation Certification is required (minimum requirement); additional ITIL Intermediate or Expert-level certifications are preferred. Experience managing teams and third-party suppliers. Deep understanding of SLA, availability … and capacity principles Strong analytical and decision-making skills Familiarity with monitoring and reporting tools Advantageous but not essential Experience in health tech or critical service delivery Additional ITILcertification in Monitoring, Capacity Planning or Service Management Tools Knowledge of high-availability and disaster recovery design Working knowledge of cloud performance and scaling principles READY TO APPLY If More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Randstad Digital
not essential). A 2.1 degree in Computer Science or a related field from a top-tier university. Excellent communication skills for engaging business stakeholders, end-users, and technologists. ITILcertification (or equivalent ITIL framework experience). Technical expertise in: Databases & design: SQL Server Monitoring tools: Grafana, Prometheus, Victoria Metrics Scheduling tools: Control-M Operating systems: Windows More ❯
s not afraid to have a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request … Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITILcertification is a plus, but not essential). Analytical and problem-solving skills, with an inquisitive mindset. Experience working with third More ❯
s not afraid to have a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request … Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITILcertification is a plus, but not essential). Analytical and problem-solving skills, with an inquisitive mindset. Experience working with third More ❯
High Wycombe, Buckinghamshire, South East, United Kingdom
Marshall Resource Partners Ltd
covered). Desirable Skills Linux (Ubuntu, Debian). PowerShell scripting and automation. SQL or database administration experience. Knowledge of FreshService or similar ITSM tools. Familiarity with IT compliance frameworks. ITILcertification or experience with service management practices. If this is you and you'd like to know more, please send me your CV ASAP... More ❯
Web Services (AWS). Experience of supporting IBM WebSphere MQ Experience of Release Management processes for the deployment of application packages from development through to production environments. Knowledge of ITIL framework (understanding of Incident, Problem, Change) Experience with WebSphere Application Server and Apache Tomcat Experience with maintenance of SSL Certs for ISVA/LDAP/WebSphere components. Scripting skills … colleagues. (preferred) Professional qualifications/certifications Bachelor's degree or equivalent Prior IT operational support experience across business-critical Production environment, infrastructure, applications and database services Industry standard IT certification - AWS/RHEL/IBM MQ (preferred) ITILcertification (preferred) Hybrid working - Central London based - candidate must be eligible to work in the UK By applying to More ❯
Experience supporting 8x8 Phone systems with Poly phones Experience working with VMware Virtual Data Center and Microsoft HyperV Experience with Android Mobile devices Experience working with Veeam Backup & Replication ITIL Certified Own car with Business Level Insurance The ideal candidate will have previous experience in IT Support\Helpdesk with solid Customer Service experience and preferably be Microsoft certified. Steeper More ❯
LS10, Leeds ICD, City and Borough of Leeds, West Yorkshire, United Kingdom
Steeper Group
Experience supporting 8x8 Phone systems with Poly phones Experience working with VMware Virtual Data Center and Microsoft HyperV Experience with Android Mobile devices Experience working with Veeam Backup & Replication ITIL Certified Own car with Business Level Insurance The ideal candidate will have previous experience in IT Support\Helpdesk with solid Customer Service experience and preferably be Microsoft certified. Steeper More ❯
Lancaster, England, United Kingdom, Lancashire Hybrid / WFH Options
Vero Hr
Mitel) Desirable experience: Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL. Experience collaborating with external/outsourced partners to deliver services. ISO 27001 certified ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Team Leader More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Investigo
motivate stakeholders. Culturally aware and experienced in matrix-managed environments. Qualifications & Experience Degree in a relevant field (or equivalent experience). Project Management certifications (PMI, PRINCE2, Scrum, etc.) - essential. ITILcertification - desirable. Strong experience with IT development, integration, and cloud-based delivery. Proven ability to manage suppliers and delivery teams across global markets. Experience managing large project budgets More ❯
Organised and self-motivated, with the ability to manage multiple priorities. * Comfortable working in a flexible, fast-paced environment. * Experience working in a multi-tenant or campus-style environment. * ITILcertification or similar service management qualifications. * Awareness of relevant compliance frameworks (e.g., ISO 27001, GDPR). IT Service Analyst/IT Vendor Management Analyst ***PLEASE NOTE THIS ROLE More ❯
Reading, Oxfordshire, United Kingdom Hybrid / WFH Options
Vero Hr
approach Knowledge of Windows OS, Microsoft Office, O365 Administration, and telephone systems (Five9 & Mitel) Desirable experience: Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL. ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Engineer, you More ❯
Swindon, England, United Kingdom, Wiltshire Hybrid / WFH Options
Vero Hr
approach Knowledge of Windows OS, Microsoft Office, O365 Administration, and telephone systems (Five9 & Mitel) Desirable experience: Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL. ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Engineer, you More ❯
Southampton, England, United Kingdom, Hampshire Hybrid / WFH Options
Vero Hr
approach Knowledge of Windows OS, Microsoft Office, O365 Administration, and telephone systems (Five9 & Mitel) Desirable experience: Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL. ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Engineer, you More ❯
Reading, England, United Kingdom, Berkshire Hybrid / WFH Options
Vero Hr
approach Knowledge of Windows OS, Microsoft Office, O365 Administration, and telephone systems (Five9 & Mitel) Desirable experience: Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL. ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Engineer, you More ❯
resources and timelines • Contribute to customer roadmaps and value delivery • Participate in remote and on-site work as needed What We're Looking For Basic to intermediate Microsoft 365 certification Some experience with Unified Communications (e.g., Teams Voice, SIP trunking, SBCs) Strong communication and documentation skills A proactive, customer-focused mindset Willingness to work flexible hours during key project … phases Full UK driving licence Desirable (but not essential) Experience with Audiocodes media packs, or similar gateways Knowledge of network infrastructure (VPNs, firewalls, load balancers) PRINCE2 Foundation or ITILcertification Why Join Us? • Clear progression path into Project Management or Technical Consultancy • Supportive team culture with a focus on learning and development • Exposure to enterprise-level deployments and More ❯
objectives Keep abreast of latest developments in the sector around applications and cloud services ensuring the best tools and practices are adopted. Extensive experience in an IT Applications role. ITILCertification Project management qualification, Prince2 or Agile. Experience of Managing Teams What's in it for you? As an RBH employee, you will receive a range of fantastic More ❯
Rochdale, Greater Manchester, North West, United Kingdom
Rochdale Boroughwide Housing
objectives Keep abreast of latest developments in the sector around applications and cloud services ensuring the best tools and practices are adopted. Extensive experience in an IT Applications role. ITILCertification Project management qualification, Prince2 or Agile. Experience of Managing Teams What's in it for you? As an RBH employee, you will receive a range of fantastic More ❯
experience in AWS cloud services. Proficient in AngularJS, Jenkins, Karate, Gherkin and Cypress, Cloudformation, Jenkins, Groovy and deploying to native AWS services like ECS, S3, Lambda, SQS, Step Functions. Certification: Expected to have AWS Certified DevOps Engineer Professional accreditation or above Responsibilities: Write clean, secure code using test-driven approach. Create reusable and open code. Collaborate with other developers. … Apigee) Proficiency in AngularJS, Jenkins, Karate, Node 10, Groovy, Bash, Typescript. Knowledge of Gherkin, Cypress, Jest Tooling: Gitlab, Jenkins, CloudFormation, Maven, Docker, Fortify on Demand, SonarQube AWS DevOps Engineer certification or above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design principles. ITILcertificationMore ❯
The Role As IT Technical Analyst, you will: Oversee the day-to-day delivery of IT services, ensuring availability, security, and minimal disruption. Lead IT operations in line with ITIL best practices, including incident, problem, change, and asset management. Develop and implement IT operations strategies that support wider business objectives. Manage IT infrastructure, including Windows Server, SQL, virtualisation platforms … operations. Strong expertise in Windows Server, SQL, Virtualisation, and Cisco Networking (certifications preferred). Experience with Microsoft 365 administration and ERP systems (Syspro ERP desirable). Solid knowledge of ITIL frameworks, IT Service Management, and Cloud Technologies. Proven experience managing external vendors and IT contracts. A proactive, problem-solving approach with excellent team-building skills. Desirable Qualifications ITILMore ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Nextech Group Limited
analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Experience working in a professional services environment (legal firm) If you're a confident, proactive IT professional who thrives on solving problems More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Nextech Group Limited
analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Industry certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional More ❯
you'll play a key part in helping the firm develop and design better processes, spotting patterns before they become problems. Requirements IT Support experience on a service desk ITIL Framework expertise. ideally ITIL Certified. Knowledgeable with Microsoft 365 suite Knowledgeable with Windows 10/11 desktops High standards of service delivery Outstanding communicator You'll help to More ❯
systems, and infrastructure are controlled, executed, and closed effectively. - Facilitate and participate in Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes. Knowledge, Skills and Experience: - Certified ITIL Foundation v4 (preferred) - Advanced ITIL certifications (preferred) - Minimum of 7 years of experience working in IT Service Management. - Minimum of 3 years in a leadership or managerial role … overseeing ITIL processes such as Service Design, Service Portfolio Management, Service Transition, Release Management, and Change Management. - Expertise in managing the end-to-end lifecycle of IT services, from initial design through to retirement - Extensive experience in Change Management and Release Management processes, including risk management, stakeholder communication, and post-implementation review. - Knowledge of industry regulations, compliance standards, and More ❯
Excellent interpersonal and communication skills. Ability to work under pressure and build strong relationships internally and externally Excellent documentation writing skills. Excellent troubleshooting and analytical skills. Good knowledge of ITIL or hold ITIL certification. Good experience knowledge of working with ITSM tools Good knowledge and understanding of IT networks such as routers, switches and firewalls. (knowledge of Silver More ❯