templates that accelerate product development while maintaining design excellence User-Centered Design Process Conducting visual design research, including competitive analysis, trend research, and brand perception studies Creating user journey maps, wireframes, and prototypes that prioritize usability alongside visual appeal Testing visual design concepts through user feedback sessions and iterating based on data-driven insights Collaboration and Leadership Partnering More ❯
business objectives and user research. • Proactively identifies the need for and initiates new, complex multi-step user flows using various design tools (e.g. experience and service design maps, journey maps, concepts, wireframes and prototypes). • Serve as subject matter expert in the defined UX and brand standards. • Identify design problems and devise modular, scalable, feasible solutions. Translate concepts More ❯
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align … product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic … thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journeyMore ❯
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align … product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic … thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journeyMore ❯
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align … product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic … thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journeyMore ❯
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You’ll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align … product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic … thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journeyMore ❯
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You’ll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align … product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic … thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journeyMore ❯
As a Customer Journey Strategy Manager you will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You’ll work closely with journey owners, design leads, product, operations, and other teams to co-create integrated solutions that align with business goals and enhance … working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic thinker … with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Good influencing and stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journeymapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality More ❯
As a Customer Journey Strategy Manager you will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to co-create integrated solutions that align with business goals and enhance … working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic thinker … with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Good influencing and stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journeymapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality More ❯
As a Customer Journey Strategy Manager you will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to co-create integrated solutions that align with business goals and enhance … working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic thinker … with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Good influencing and stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journeymapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality More ❯
As a Customer Journey Strategy Manager you will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to co-create integrated solutions that align with business goals and enhance … working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic thinker … with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Good influencing and stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journeymapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality More ❯
As a Customer Journey Strategy Manager you will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You’ll work closely with journey owners, design leads, product, operations, and other teams to co-create integrated solutions that align with business goals and enhance … working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic thinker … with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Good influencing and stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journeymapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality More ❯
and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. JourneyMapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯
in nature - Knowledge of best practices for information architecture and design PREFERRED QUALIFICATIONS - Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps - Experience designing customer facing retail products Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting More ❯
analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering and running a More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Deloitte LLP
analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering and running a More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
S-SA Digital Recruitment Ltd
2+ years experience in UX/UI design with a portfolio that shows it Mastery of Figma (Adobe XD, Photoshop, Illustrator = bonus points) Experience with user research , personas , journeymapping , and A/B testing Strong understanding of interaction design , prototyping , and information architecture A proactive mindsetyoure not just a designer, youre a problem solver ?? Bonus Skills: Agency More ❯
in agile environments Strong portfolio or case studies showing research that informed successful service or product outcomes Proficiency with research tools and methods including usability testing, depth interviews, journeymapping, and persona creation Comfortable presenting findings to senior stakeholders and advocating for users in delivery decisions Working knowledge of GDS service standards , assessments, and digital service design principles More ❯
for leading companies and global brands. What You'll Do Work with design leads to create compelling interactive experiences Perform user research and develop information architecture, user goals, journey maps, and design wireframes and visual interfaces Collaborate with developers to ensure pixel perfect execution across all project deliverables Work with strategy consultants to gain insights into clients' business More ❯
recordings, funnel analysis) to identify patterns and areas for product optimization, reconciling with primary research sources to provide a holistic view of user behavior. Develop user personas and journey maps to visualize behaviors and inform product design. Synthesize research findings into actionable insights that drive new features and product improvements. Stay up to date on industry trends, competitor More ❯
markets (UK, France, Spain, Poland). You'll be instrumental in shaping our go-to-market strategy, leveraging cutting-edge AI and automation to build a frictionless customer journey from the very first lead to successful cash collection. We're looking for a visionary leader who thrives on transforming complex processes into seamless, scalable solutions. You'll own … implement an AI-driven roadmap that automates GTM workflows, reducing manual intervention and identifying high-impact opportunities across sales, marketing, and customer success. Architect the Customer Journey: Map and optimize our end-to-end customer journey, eliminating bottlenecks and boosting conversion rates from lead generation to cash collection. Be the Business Owner of Our Tech More ❯
in UX and CRO for digital products Strong understanding of user-centered design principles and UX best practices Confident in planning and conducting user research, usability testing, and journeymapping Skilled in designing and prototyping user interfaces that balance user needs with business goals Strong analytical mindset with a data-driven approach to design decisions Proficient in A More ❯
in UX and CRO for digital products Strong understanding of user-centered design principles and UX best practices Confident in planning and conducting user research, usability testing, and journeymapping Skilled in designing and prototyping user interfaces that balance user needs with business goals Strong analytical mindset with a data-driven approach to design decisions Proficient in A More ❯
Centered Research : Deep understanding of user-centered research principles, with experience in a range of qualitative and quantitative research methods, including user interviews, surveys, usability testing, personas, and journeymapping to derive actionable insights that inform design. Research Tools Proficiency : Expertise in industry-standard research tools for both qualitative and quantitative analysis, including usability testing software, survey tools More ❯
Centered Research : Deep understanding of user-centered research principles, with experience in a range of qualitative and quantitative research methods, including user interviews, surveys, usability testing, personas, and journeymapping to derive actionable insights that inform design. Research Tools Proficiency : Expertise in industry-standard research tools for both qualitative and quantitative analysis, including usability testing software, survey tools More ❯
