1 to 25 of 59 Permanent Journey Map Jobs in England

enterprise applications. Conduct user research, stakeholder workshops and usability testing to understand user needs, validate solutions and drive evidence-based design decisions. Create journey maps, UX flows, wireframes and high-fidelity prototypes, designing intuitive, data-rich interfaces that support complex trading and operational workflows. Collaborate closely with traders ...

centred design methodologies. • Experience working within agile, multidisciplinary delivery teams. • Ability to communicate concepts visually and facilitate collaborative discussions. • Familiarity with service blueprints, journey mapping, and workshop facilitation. • Proficiency with tools such as Miro, Mural, Figma, or similar collaboration platforms. • Strong stakeholder engagement and communication skills. Desirable: • Experience ...

direction Conduct or guide user research (moderated/unmoderated), synthesise insights and translate them to influence design decisions Produce UX artefacts including personas, journey maps, IA, wireframes and prototypes using tools like Figma, Miro and Dovetail Collaborate with service designers, developers and client stakeholders to create seamless ...

strong facilitation skills: you can design and run workshops, design sprints, and co-creation sessions with confidence • Fluency in service design methods: blueprinting, journey mapping, systems mapping, proposition development and experience managing and leading multidisciplinary teams, with strong feedback and performance development instincts • Comfort operating ...

design process for both web and mobile products, from initial research and discovery through to final delivery. Produce user flows, customer journey maps, wireframes, and other UX artefacts to communicate design solutions effectively. Partner with development teams throughout implementation to ensure designs are delivered accurately and maintain ...

design that bridges business needs and technical delivery, with clear acceptance criteria. Champion user‐centric design across digital and AI solutions, using concepts, journey maps and lightweight visuals to communicate intent. Team Leadership, Culture & Development Lead, develop and inspire a team of digital and AI solution designers ...

stakeholders who genuinely value design What you're great at - End-to-end UX/UI design across ecommerce websites, including user research, journey mapping, wireframing, prototyping, responsive UI design and developer handover Running and interpreting both qualitative and quantitative research, including usability testing, customer interviews, behavioural analysis ...

into workflows in a way that genuinely enhances productivity and decision-making Requirements Strong UX design experience within complex enterprise environments Expertise in journey mapping, workflow design, wireframing, prototyping, and usability testing Experience designing AI-assisted products and user experiences Ability to design for multiple user personas ...

What We're Looking For • Proven experience as a UX Designer on enterprise-scale digital products • Strong end-to-end UX capability including journey mapping, wireframing, prototyping and usability testing • Experience designing complex operational workflows and multi-user experiences • Exposure to AI-powered products or AI-assisted user ...

with compliance‐driven, operational, or workflow‐intensive platforms Experience designing for data‐rich, highly configurable, or rules‐driven systems Exposure to service design, journey mapping, or operational transformation initiatives Experience incorporating AI/automation into user experiences, particularly in complex decisioning environments Our promise ...

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

deliver tangible outcomes. Experience developing new consulting practices, propositions, methodologies and teams. Extensive experience of citizen-centric service transformation, service design and citizen journey mapping. Strong understanding of Government structures across central Government, local Government and agencies. Ability to translate policy development into service delivery models. Knowledge ...

Leadership Develop and execute a comprehensive Customer Experience strategy that aligns with business goals and improves customer satisfaction across all touchpoints. Implement customer journey mapping, ensuring every interaction is seamless and contributes positively to the customer’s overall experience. Work closely with cross‐functional teams (Sales, Marketing, Product ...

ITTs), and statements of requirements/work verbally and in writi ng.Conduct rigorous analysis and testing using techniques such as persona development, customer journey mapping, requirements engineering, benefit analysis, change impact assessments, pulse surveys, requirement traceability, test cases/scripts, and related too ls.Hold an industry-recognised business ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

experience in a Process-focused Analyst position. Business Process Improvement Business Process mapping Change management and implementation End-to-end change delivery Customer journey mapping. Requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Relevant professional certifications would be desirable Experience of working within ...

efficiencies. Extensive experience in a business analyst or process analyst role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship building. Project management ...

collaborative workshops to align multidisciplinary teams around shared understanding and outcomes Create and maintain high‐quality service design artefacts such as service blueprints, journey maps, ecosystem maps, and operating models Shape and influence service design strategy, ensuring outcomes deliver value for users, organisations, and delivery teams Collaborate closely … service mapping, and co-creation activities with multidisciplinary teams and senior stakeholders Expertise in creating and using service design artefacts, including service blueprints, journey maps, ecosystem maps, and operating models, to drive decision-making and alignment Ability to articulate service design recommendations, trade-offs, and strategic rationale clearly ...

digital products with a focus on usability, inclusivity and accessibility. - Conduct user research and testing to inform design decisions (e.g., interviews, usability testing, journey mapping). - Lead and analyse usability testing, stakeholder interviews, and other user-centered design methods. - Identify opportunities to improve the user experience and deliver … scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE You'll be part of our company bonus scheme You are welcome to join any/all of our Employee Resource groups. ...