As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams … working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset … with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders Expertise in customer journeymapping and understanding of design thinking methodologies, partnering More ❯
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams … working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset … with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders Expertise in customer journeymapping and understanding of design thinking methodologies, partnering More ❯
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams … working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset … with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders Expertise in customer journeymapping and understanding of design thinking methodologies, partnering More ❯
Your responsibilities will include, but arent limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journeymapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Ad Warrior
Your responsibilities will include, but arent limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journeymapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯
Your responsibilities will include, but arent limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journeymapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Ad Warrior
Your responsibilities will include, but arent limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journeymapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯
Your responsibilities will include, but arent limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journeymapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯
Nottingham, Nottinghamshire, England, United Kingdom
DVSA
responsibilities will include, but aren’t limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journeymapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
DVSA
responsibilities will include, but aren’t limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journeymapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯
responsibilities will include, but aren’t limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journeymapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯
responsibilities will include, but aren’t limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journeymapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯
responsibilities will include, but aren’t limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journeymapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯
bradford, yorkshire and the humber, united kingdom
Ad Warrior
Your responsibilities will include, but arent limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journeymapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯
warrington, cheshire, north west england, united kingdom
Ad Warrior
Your responsibilities will include, but arent limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journeymapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯
bolton, greater manchester, north west england, united kingdom
Ad Warrior
Your responsibilities will include, but arent limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journeymapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯
Your responsibilities will include, but arent limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journeymapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯
Your responsibilities will include, but arent limited to: Designing services which meet the Government Service Standard. Carry out a wide range of service design activities from problem framing, journeymapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs. Ensuring services meet public sector accessibility regulations. Development of user-facing More ❯
and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. JourneyMapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯
South West London, London, United Kingdom Hybrid / WFH Options
Triad Group PLC
and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. JourneyMapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯
Government or wider public sector projects . Strong understanding of user-centred design principles and accessibility standards (GDS knowledge essential). Proficiency in UX artefact creation (e.g. wireframes, journey maps, prototypes). Familiarity with agile delivery methodologies and collaborative working environments. Clear, confident communication across multidisciplinary teams and stakeholders. Preferred (Not Essential) Experience working with prototyping tools (e.g. More ❯
insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Code low-fidelity or functional More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Stealth iT Consulting
insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Code low-fidelity or functional More ❯
services are intuitive, inclusive, and effective across the full lifecycle, from Discovery to Beta, following GDS standards. Key Responsibilities:Service blueprinting & design: Lead the creation of service blueprints, journey maps, and process flows that align user needs, business goals, and technical capabilities across enterprise-scale systems. GDS framework application: Apply GDS design principles and delivery standards across Discovery More ❯
field is a plus Additional requirement : - Lead and support in discoveryuser research to gather insights for new products and assist in production of research related UX documents like journey maps, personas etc. - Apply innovative thinking to design concepts; blending in user needs, business vision as well technical limitations. - Effectively present ideas and concepts in form of wireframes, prototypes More ❯
