1 to 25 of 40 Permanent Journey Map Jobs in England

collaborative workshops to align multidisciplinary teams around shared understanding and outcomes Create and maintain high‐quality service design artefacts such as service blueprints, journey maps, ecosystem maps, and operating models Shape and influence service design strategy, ensuring outcomes deliver value for users, organisations, and delivery teams Collaborate closely ...

one. Day-to-day you can expect to be across: User research - interviews, surveys, observational studies, and usability evaluations Translating findings into personas, journey maps, wireframes, prototypes, and user flows Designing UX for AI and machine learning-powered features, including efficacy testing and governance Running usability tests, iterating ...

collaboration features. Knowledge of accessibility standards (WCAG), atomic design principles, and inclusive design practices. Ability to organise intuitive user flows, create personas and journey maps, and present design concepts aligned with business goals. What We Offer A 37.5-hour work week with a hybrid working model (3 days ...

spanning multiple products, teams, and journeys. Drive end‐to‐end design activities from discovery through to delivery and optimisation. Create and contribute to journey maps, wireframes, prototypes, and high‐fidelity designs. Set the benchmark for design quality, craft, and execution across the UX team. Standards, Accessibility & Design Systems ...

within the organisation What we need from you: Experience working as a Service Designer in complex digital environments Strong capability in service blueprinting, journey mapping and service modelling Experience facilitating workshops with senior stakeholders and cross-functional teams Ability to work across discovery, design and delivery phases Strong ...

stakeholder requirements, ensuring digital services are designed around real user insights. Work with consultants and stakeholders to deliver research activities including interviews, user journey mapping, scenario testing and persona development to inform service design. Design and facilitate usability testing, including participant recruitment, moderation, analysis and reporting of findings. ...

Asia, helping shape scalable digital experiences and mature UX practices. Key Responsibilities UX Strategy & Discovery Lead workshops, stakeholder interviews, user research, and journey mapping. Translate user insights and business goals into clear UX strategies. Define experiences for complex digital products and customer journeys. Develop information architecture and research ...

with compliance‐driven, operational, or workflow‐intensive platforms Experience designing for data‐rich, highly configurable, or rules‐driven systems Exposure to service design, journey mapping, or operational transformation initiatives Experience incorporating AI/automation into user experiences, particularly in complex decisioning environments Our promise ...

first and agentic experiences (conversational flows, guided workflows, trust signals, explainability, and user control). Raise the bar on user understanding through personas, journey mapping, usability testing, and evidence-based design. Recruit, develop, and lead a high-performing team of designers, researchers, and UX leaders. Partner with Product ...

first and agentic experiences (conversational flows, guided workflows, trust signals, explainability, and user control). Raise the bar on user understanding through personas, journey mapping, usability testing, and evidence-based design. Recruit, develop, and lead a high‐performing team of designers, researchers, and UX leaders. Partner with Product ...

first and agentic experiences (conversational flows, guided workflows, trust signals, explainability, and user control). Raise the bar on user understanding through personas, journey mapping, usability testing, and evidence-based design. Recruit, develop, and lead a high-performing team of designers, researchers, and UX leaders. Partner with Product ...

directed to your accommodation resource. #LI-Hybrid #DePuySynthesCareers Required Skills: Preferred Skills: Consulting, Cross-Functional Collaboration, Customer Acquisition Strategy, Customer Centricity, Customer Journey Mapping, Customer Relationship Management (CRM), Customer Retentions, Customer Success Management (CSM), Fact-Based Decision Making, Give Feedback, Mentorship, Performance Measurement, Process Improvements, Relationship Building, Sales ...

Strong telecommunications industry background, with a solid understanding of network, IT, operational and customer service environments. Proven expertise in service design methodologies, customer journey mapping, process modelling and operational design. Strong understanding of ITIL or comparable service management frameworks, including service transition and operational readiness principles. Ability ...

closely related content-led industry Strong skills in wireframing and prototyping tools (Figma or equivalent) Solid grasp of information architecture and user journey mapping Collaborative and comfortable working as part of an established in-house team The Details Salary: up to £50,000 pro rata Great benefits package ...

content-led industry — this is essential Strong skills in wireframing and prototyping tools (Figma or equivalent) Solid grasp of information architecture and user journey mapping Self-sufficient and comfortable operating as an independent contractor The Details Outside IR35 Day rate: £300–£425 depending on experience Initial 3-month ...

identifying and enabling key technologies aligned with BCG's bionic talent vision and target candidate and recruiter experience. Leading design thinking and journey mapping initiatives to incorporate user insights across the recruiting lifecycle. Driving adoption and effectiveness of recruiting tools by partnering with Process Enablement Managers to define ...

record of executive stakeholder engagement: leading workshops, navigating complex organisations, and building trusted advisor relationships Demonstrated experience in end-user experience design, employee journey mapping, or digital adoption strategy Experience advising on platform governance, content strategy, information architecture, and scalable platform setup Key Skills DXP platform configuration & optimisation ...

Leadership Develop and execute a comprehensive Customer Experience strategy that aligns with business goals and improves customer satisfaction across all touchpoints. Implement customer journey mapping, ensuring every interaction is seamless and contributes positively to the customer’s overall experience. Work closely with cross‐functional teams (Sales, Marketing, Product ...

Desirable skills and experience Experience mentoring junior business analysts or managing BA workstreams. Experience with Jira, Confluence, Miro, BPMN, UML, service blueprints or journey maps. Experience supporting public-sector, regulated or client-facing projects. What success looks like Requirements are clear, prioritised, traceable and ready for delivery. Stakeholders ...

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

content strategy, information architecture, and long-term platform sustainability from day one. Champion end-user experience design, audience segmentation, personalization strategies, and employee journey mapping throughout every engagement. Develop and execute enterprise-wide adoption strategies including stakeholder engagement plans, champion networks, training frameworks, and communications approaches. Define ...

users including clinical, operational and administrative stakeholders Synthesise findings into clear insights, themes and actionable recommendations Produce artefacts such as research reports, personas, journey maps and service blueprints Work closely with Product Managers, Designers and Business Analysts to shape future state design Present findings confidently to senior stakeholders ...

/Responsibilities: Extensive experience in a business analyst or change role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship building. Project management ...

problem framing to solution definition Run deep discovery with Field Engineers, CSMs, Supply teams, and Customers Turn operational pain into clear problem statements, journey maps, and scoped bets Define end-to-end flows, interaction logic, system states, and edge cases Ensure experience consistency across multi-role workflows, including ...

5+ years’ experience in a Business Analyst or Change role Demonstrated experience delivering end-to-end change initiatives Business process mapping and customer journey mapping Requirements gathering and documentation Writing clear user stories with defined acceptance criteria Strong stakeholder engagement and relationship management Analytical mindset with excellent attention ...