1 to 25 of 32 Permanent Knowledge Management Jobs in England

arisen for a Service Transition Manager to join our London based global law firm on a permanent basis. Key Responsibilities Define and manage knowledge management strategy, governance, taxonomy, and lifecycle aligned to ITIL Own and optimise the ServiceNow Knowledge Base, ensuring accurate and accessible content Drive knowledge adoption through stakeholder engagement, training, and continuous improvement Use analytics, feedback, and AI to enhance knowledge effectiveness and delivery Capture and structure knowledge with SMEs across applications and services Plan and manage service transition for new or changed services, ensuring operational readiness Manage risks, escalations, and stakeholder ...

days per week in the office in Manchester. A SharePoint Consultant is required by a leading Microsoft consultancy delivering SharePoint Online, intranet and knowledge management solutions across enterprise clients. This is a business known for strong delivery, investing in certifications, and giving consultants a clear route into Solution … requires Government SC (Security Check) Clearance Strong experience designing SharePoint Online solutions Proven Information Architecture experience within SharePoint Experience delivering SharePoint intranet and document management solutions Knowledge of knowledge management within SharePoint solutions End-to-end experience across design and deployment This role suits a SharePoint ...

cyber security and platform teams to ensure operational readiness. Operational Governance & Service Lifecycle Ensure all services entering production meet operational readiness requirements including: Incident Management Request Management Problem Management Change Management Knowledge Management Oversee creation and validation of service design packages and operational documentation … access controls and operational tooling are fully configured and validated before go-live. Maintain clear governance around service catalogue alignment, operational ownership and lifecycle management . Cross-Team Collaboration Act as the central point of coordination between product delivery and operational support teams . Run structured readiness workshops including ...

Sales Development Representative Location: Newbury, UK Experience: Entry level About eGain eGain is a leading provider of AI-powered knowledge and customer experience solutions. Fortune 500 clients and government agencies trust the eGain AI Knowledge Hub to optimize customer experience and reduce cost of service. Recognized by Gartner … hottest areas in technology while developing enterprise sales skills that will define your career. What You’ll Do Master eGain’s AI knowledge management platform and become a trusted advisor on how AI transforms enterprise operations Identify and engage with enterprise prospects through strategic outreach Qualify leads ...

Principal Consultant - ServiceNow Program Lead - London, UK Role – ServiceNow Program Lead Technology – ServiceNow, ITSM, Service Management Location – London, Dusseldorf, Frankfurt Business Unit – CISNGE Travel Expectations – 3 days in Client or Infosys Office with frequent travel to meet other customers Your role In the role of Program Manager … expert ServiceNow and Project Management expert contributing to different phases of the Service Management tool solution lifecycle. You will be intensely involved in solution design, architecture advice, and driving project execution w.r.t ServiceNow as Service Management Platform. You will also play an important role in delivering strategic ...

comprising 42% of our partnership. The team you will join The AI capability sits within Birketts’ Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed … resources across teams. The role will operate within Birketts’ core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future ‘Birketts-approved AI environment’, subject ...

Ipswich, Norwich, Chelmsford and Cambridge. The team you will join The AI capability sits within Birketts’ Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed … resources across teams. The role will operate within Birketts’ core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future ‘Birketts-approved AI environment’, subject ...

team is responsible for the applications in our New Payment Platform solution for a global client base. This individual will use their Production Engineering knowledge to guide the team in advancing the experience of our clients in the post code development activities and interactions. The successful candidate will help … constantly improve our service offering. The successful candidate will also have significant experience in the ITIL methodology. They will have extensive experience in vendor management and have faced off to senior stakeholders both internally to their firm, but also externally to other corporate clients. Due to the critical national ...

team in London. This is an exciting opportunity to play a key role in developing and implementing legal technology solutions, driving innovation, and supporting knowledge management across a highly respected international practice. Working closely with the firm's Center of Excellence for Continuous Improvement, you will help shape … legal technology strategy, support innovation initiatives, and collaborate with lawyers and business services teams to enhance efficiency, knowledge sharing, and client service. Key Responsibilities Knowledge Management Systems Support the development and implementation of processes for capturing, filtering, storing, and sharing materials, including model forms and precedents. Design ...

with external payroll vendors to ensure accurate, timely, and compliant payroll Maintain payroll inputs, reconciliations, and reporting Prepare payroll records for audits, finance, and management review Ensure timely submission of statutory requirements, including PAYE Support year-end payroll processes and reporting obligations Identify process improvements to harmonise payroll practices … data accurately Oversee contingent worker population and ensure Workday data accuracy Support Works Council processes and HR governance Contribute to HR system optimisation and knowledge management 5. Recruitment & Onboarding Support Assist HRBP and hiring managers with recruitment activities Manage job postings, offers, contracts, and background checks Support onboarding ...

Head of Sales, Europe Location: Newbury, UK Experience: 10 Years Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers … take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Ride the AI Knowledge Revolution The enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on. At eGain ...

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. … take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Ride the AI Knowledge Revolution The enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on. At eGain ...

Service Desk to provide support that cannot be performed remotely. In addition, team members will be required to contribute to other IT service management processes, functions and projects to ensure that service operation is efficient and professional. The vision of the Service Desk and the Desktop Support Team … administration Software installation, in accordance with Trust process and policy Manage own work load with direction from Desktop Support Manager and Desktop Supervisor Incident Management Service Request Fulfilment Configuration Management About us Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team ...

vulnerability remediation and security audits for network infrastructure.•Maintain accurate documentation: network diagrams, device inventory and configuration baselines. •Create and update operational procedures and knowledge articles. •Share knowledge with the wider team; mentor Service Desk where applicable.•Work with suppliers/ISPs to provision circuits and troubleshoot carrier … point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA’s.•Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels.•Adding to and updating all Knowledge Management systems to help support ...

vulnerability remediation and security audits for network infrastructure. • Maintain accurate documentation: network diagrams, device inventory and configuration baselines. • Create and update operational procedures and knowledge articles. • Share knowledge with the wider team; mentor Service Desk where applicable. • Work with suppliers/ISPs to provision circuits and troubleshoot carrier … point of escalation for diagnosing and troubleshooting network and implementation tickets on the Service Desk in line with SLA's. • Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels. • Adding to and updating all Knowledge Management systems to help support ...

first culture * Act as the senior escalation point for major incidents and complex technical issues * Own end-to-end incident, request, problem and change management aligned to ITIL best practice * Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality * Produce regular service reporting (SLAs, backlog, ticket … onboarding/offboarding activities * Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery * Maintain and improve knowledge management, documentation and standard operating procedures * Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls * Manage supplier relationships and support ...

grad with a good technical mind and one year of experience ***** Just in! A leading international professional services firm is seeking a Knowledge & Systems Executive to join its Research & Knowledge Services team. This is an excellent opportunity to join a collaborative and forward-thinking environment where knowledge … high-quality work for clients. This role will focus on the day-to-day maintenance, governance, and optimisation of the organisation’s intranet and knowledge systems, ensuring colleagues across the business can easily access accurate and up-to-date information. Key Responsibilities Maintain and update content across the organisation ...

grad with a good technical mind and one year of experience ***** Just in! A leading international professional services firm is seeking a Knowledge & Systems Executive to join its Research & Knowledge Services team. This is an excellent opportunity to join a collaborative and forward-thinking environment where knowledge … high-quality work for clients. This role will focus on the day-to-day maintenance, governance, and optimisation of the organisation’s intranet and knowledge systems, ensuring colleagues across the business can easily access accurate and up-to-date information. Key Responsibilities Maintain and update content across the organisation ...

this role, you will look after the content that sits within our Intercom chatbot, work closely with teams across the business to keep our knowledge base accurate and up to date, and use data to understand what our customers need so the bot gets smarter every day. You will … technology and want to build a career in Conversational AI, this is a great opportunity to get involved and grow with us. Content Creation & Management Write, edit, and maintain clear, helpful, and brand-aligned chatbot content across customer journeys. Structure conversation flows, decision trees, and escalation paths for smooth ...

manage ticket progression, and support both internal teams and subcontractors in delivering a high‐quality, ITIL‐aligned support service. While not a people management role, you will provide operational guidance, coordination, and leadership across the team. If you thrive in a fast‐paced support environment, enjoy problem‐solving … email, webchat, and portal. Offer day‐to‐day guidance and escalation support to Level 1 analysts. Coordinate break-fix activities including engineer dispatch, parts management, and resolution validation. Monitor SLAs and identify repeat issues or bottlenecks. Produce routine and ad‐hoc operational performance reports. Escalate unresolved or complex issues ...

Proven ability to work methodically, define and obtain agreed procedures. Excellent prioritisation skills. Proven ability to provide accurate and clear responses to IT. Excellent knowledge of the Knowledge Management process. Able to maintain good supplier relationships. Excellent oral and written communications. Working knowledge of Microsoft Windows ...

leadership • Define and mature design standards, reusable patterns, and best practices • Ensure alignment to platform roadmap, architectural principles, and enterprise controls • Support upgrades, instance management, and adoption of new ServiceNow capabilities Stakeholder Engagement & Coaching • Partner with senior HR stakeholders, journey owners, programme teams, and technical squads • Translate business outcomes … experience with: o HR Service Delivery Enterprise o Employee Center/Employee Center Pro o HR Agent Workspace (UI Builder) o Employee Document Management o Case and knowledge management within HRSD Platform Engineering & Technical Capability • Strong ServiceNow scripting skills: o JavaScript o Business Rules, Script Includes, Client ...

strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong … priority/severity definitions, escalation criteria and evidence standards to increase L2 first‐time resolution and protect L3 capacity. Build and run the Problem Management function, driving RCA and preventative actions that reduce recurrence and improve system resilience. Shift Technical Operations toward proactive protections (SLOs, error budgets, early‐warning ...

right foundations Implement a data platform such as Microsoft Fabric as the firm’s single source of truth Lead initial programmes including new knowledge management and records management systems Influence senior stakeholders across multiple regions and build firm-wide understanding of the value of data Work closely ...

internal teams and 3 party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business … needs Participate and assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of knowledge base Desirable skills: Good communication skills Excellent ...