26 to 50 of 72 Permanent Knowledge Management Jobs in England

our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of … Work on L2 and L3 incidents and report progress Update systems with progress on incidents Work with third parties to resolve incidents Update config management and knowledge management databases Support path to live release management and deployment Required Technical and Professional Expertise Supports the global foundation more »

legacy of national security for decades to come. So come and join us. We are recruiting for a Configuration Manager to deliver a configuration management service in accordance with Configuration Management Plans (CMP) that supports AWE, delivering Licence Condition (LC) 22 compliance. Location - Reading area Salary from … deliver team & personal objectives safely & securely to meet our operational plans. Accountable to the Lead Configuration Manager for the successful delivery of a Configuration Management Service through-life. Implementing AWE CM strategy across AWE. Quorate membership of Change Boards (CB). Drive quality into Change Request submissions. Assess the … security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Management more »

legacy of national security for decades to come. So come and join us. We are recruiting for a Configuration Manager to deliver a configuration management service in accordance with Configuration Management Plans (CMP) that supports AWE, delivering Licence Condition (LC) 22 compliance. Location - Reading area Salary from … deliver team & personal objectives safely & securely to meet our operational plans. Accountable to the Lead Configuration Manager for the successful delivery of a Configuration Management Service through-life. Implementing AWE CM strategy across AWE. Quorate membership of Change Boards (CB). Drive quality into Change Request submissions. Assess the … security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Management more »

all tickets within SLA and serve as an escalation point for junior team members. Your responsibilities will also include implementing internal improvements and overseeing knowledge management and documentation. About You: To be successful in this role you will need: At least 5 years of experience on an IT … Desk/MSP in a similar role. Relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Azure Administrator Associate). An appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. You will have experience with: Microsoft Cloud solutions, Office 365, and Azure. Device Management and … products and disaster recovery solutions (e.g., Azure, SkyKick, Barracuda and Spanning). Strong understanding of Windows Server Operating Systems, Windows and MacOS. In-depth knowledge of laptop/desktop hardware troubleshooting. Practical knowledge of troubleshooting TCP/IP, DNS, DHCP, Active Directory, Exchange, and WDS. Practical Knowledge more »

identifying automation, self-healing opportunities.Implement self-healing and automation solutions enabling efficient delivery of Mission Control services.Partner with Mission Control technology onboarding to acquire knowledge and ensure appropriate knowledge transfer occurs with the Mission Control Operations Engineers.Minimum QualificationsUniversity Degree or equivalent experience in computer science, computer science engineering … of enterprise-grade technology assets sophisticated product environment.Prior relevant Technology and business/industry work experience including architecture design and deployment, systems life cycle management and infrastructure planning and operations.Leadership experience in leading multiple, large, multi-functional teams or projects.Demonstrated ability to maintain/develop strong working relationships and … working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.Solid understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success.Proficient verbal and written communication skills.Soft skills – analytical thinking, curiosity, continuous learning and improvement attitudePreferred QualificationsIn-depth knowledge more »

Act as an escalation point for technical and design challenges.· Review delivered products and work packages to ensure best practice is applied.· Using your knowledge of the ecosystem to recommend solutions best suited to the platform.· Provide input and steer to project and delivery plans.· From time to time … Salesforce products your primary focus.· Comfortable leading the implementation of an Architecture with internal teams and partners, plus senior stakeholders within the client.· Significant knowledge of key Salesforce products within an Architecture, including: Sales Cloud, Service Cloud, App Cloud, Field Service Lightning, Marketing Cloud, Heroku, CPQ· Experience of sourcing … AppExchange partner solutions to meet solution requirements, for example: CTI, IVR, Payment, Knowledge Management, Social Analytics, E-Signatures, Data Validation and Cleansing.· Detailed understanding of Salesforce governor limits, and how to work within them when designing an Architecture.· Knowledge of Identity Management and how it is more »

regulatory affairs role and will need a degree (or equivalent) in food science, food law, regulatory affairs or similar. You will have in depth knowledge of food law acquired in a commercial, enforcement or policy setting environment along with a deep understanding of food regulations and of Codex Alimentarius … FAO, WHO, and WTO provisions. The Head of Regulatory will be responsible for the development and the implementation of the regulatory compliance management strategy in line with company goals and objectives. This is an ideal opportunity for someone looking to join a trusted partner to blue chip companies across … the globe. The Head of Regulatory Role: · Accountable for developing and implementing the company’s regulatory management strategy in line with business goals and objectives. · Leading and developing the business plan for Horizon Scanning Management and identifying changes in legislation and guidance for key countries as well as more »

a leading Law Firm headquartered in London. As the Applications Support Analyst, you will play a key role in providing comprehensive support for Document Management and Knowledge Management applications, contributing to business analysis related to new and existing applications. We are keen to speak to candidates who … support, troubleshoot and configure business applications in a legal environment, ideally around iManage or Netdocuments. Experience required: Knowledge of enterprise applications and systems including DMS Familiarity with emerging technologies and their potential applications Experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments … Strong foundational knowledge of Microsoft 365 Experience with cloud platforms such as AWS or Azure Proficiency in SQL As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We believe that the firms that thrive are those with the more »

information, and assist the business by implementing straightforward, user-friendly, and efficient technology solutions. Application Support Analyst Key Responsibilities: • Provide comprehensive support for Document Management and Knowledge Management applications issues, collaborating with the infrastructure team, other IT teams, project teams and suppliers. • Own the management of more »

NATS (National Air Traffic Services) are looking for a contractor to join their existing team of 4, to help set up Configuration Processes & Asset Management for their UK warehouses. Suitable candidates will ideally have experience with SAP (SAP Inventory preferred). The holder of the job will be an … expert in one or more allocated domains of responsibility within the overall Service Asset and Configuration Management area. This includes having significant technical expertise in the supporting toolsets. Responsibilities will include: Within these domains, the job holder is an initial point of escalation for day-to-day issues with … of NATS ATM Services. Participates in improvement and development projects as an expert in how the toolsets within their allocated domains and data under management inside the toolsets represents the broader ATM Services, supporting systems and the NATS business. Responsible for liaison with internal experts, internal suppliers, end users more »

planning and implementing forecasts, relationship development, customer satisfaction.Identify resource demands & skill gaps within the Cloud Technical Lead team and develop a proposal for Senior Management review.Select, develop, and evaluate personnel to ensure departmental goals are met.Keep CIS/senior management informed of key issues and changes which may … impact expected business results.Use management and technical skills to contribute to the development of company and regional objectives and principles, in creative and effective ways.May act as an advisor or subject matter expert.Accountable for resource allocation, demand, and team utilisation.Ensure SAS Managed Cloud standards and best practices are adhered … to and validated.Supports, implements, and champions knowledge management and industry best practice.Deliver excellent customer service using a customer first and continuous improvement mindset.Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.Build and more »

Orama policies and procedures, including Health & Safety, ISO Quality Standards, Information Security, GDPR, HR Policies & Procedure and Customer codes of practice. continuous communication and knowledge to the business about Digital and Technology strategic and tactical objectives. necessary support to the IT Service Desk. best use of the Orama Enterprise … architecture model. Functional Accountabilities Promote the successful implementation of the digital transformation strategy. Provide Project Management and Technical Lead function for all group Business System implementations. Mentor the Business Analysis function in realising business requirements into actionable deliverables. Manage vendor relationships related to Business Systems. Identify, develop and implement … Technology team has a deep understanding of performance of its Business Systems. Drive digital adoption of Business Systems to ensure operational excellence. Support the Knowledge Management System with the required business processes and process mapping. Continue to look externally for best practice and technological advancements in business systems. more »

role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service … Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous more »

role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service … Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous more »

cases, prioritize based on urgency and problem type, and categorise them accurately for efficient resolution. Case Investigation and Resolution: Utilise various resources including Salesforce, knowledge articles, MHR Test Systems, and customer system reviews to investigate and resolve issues promptly. Defect Replication and Coordination: Replicate software defects, coordinate fixes with … configuration changes. Communication and Updates: Keep customers informed about case progress and resolution via telephone and Salesforce updates, ensuring transparency and maintaining customer satisfaction. Knowledge Management: Contribute to the creation and modification of knowledge articles to facilitate self-service and enhance support efficiency. Customer Relationship Management … telephone manner. Excellent problem-solving skills. An ability to adapt to changing priorities. Organisational skills. Quick learner who is motivated to pick up new knowledge Payroll or HR knowledge (Desirable) Support centre experience (Desirable) Benefits to support you personally and professionally Alongside the opportunity to work with an more »

health and safety practices, and providing technical leadership and training to customers and colleagues Job Description Essential Responsibilities Reliability, Availability and Maintainability Studies and Management (RAMS) • Defining RAMS study structure and processes; • Monitoring the performance of RAMS processes; • Tracking and reporting to the Project Directorate the status of the … respect to own safety and systems and product integrity. Qualifications/Requirements • Bachelor of Engineering degree or equivalent from an accredited institution • Proven substantial knowledge and practical experience in performing reliability engineering in different industries Education Preferably educated with a Master of Engineering degree or above from an accredited … institution or equivalent knowledge or professional experience. Technical Domain Competencies At least proficient in the following areas: • HVDC domain knowledge • Reliability, availability and maintainability (RAM) assessment and management • Reliability Block Diagrams (RBD • Failure Mode & Effects Analysis (FMEA) Knowledgeable in the following areas: • Reliability Centred Maintenance • Systems Engineering more »

health and safety practices, and providing technical leadership and training to customers and colleagues Job Description Essential Responsibilities Reliability, Availability and Maintainability Studies and Management (RAMS) • Defining RAMS study structure and processes; • Monitoring the performance of RAMS processes; • Tracking and reporting to the Project Directorate the status of the … respect to own safety and systems and product integrity. Qualifications/Requirements • Bachelor of Engineering degree or equivalent from an accredited institution • Proven substantial knowledge and practical experience in performing reliability engineering in different industries Desired Characteristics Education Preferably educated with a Master of Engineering degree or above from … an accredited institution or equivalent knowledge or professional experience. Technical Domain Competencies At least proficient in the following areas: • HVDC domain knowledge • Reliability, availability and maintainability (RAM) assessment and management • Reliability Block Diagrams (RBD • Failure Mode & Effects Analysis (FMEA) Knowledgeable in the following areas: • Reliability Centred Maintenance more »

process strategy into specific goals, tools, workflows, service objectives, performance priorities, and improvement plans that demonstrate business value, following process excellence and financial value management principles. Project Leadership : Lead and deliver multiple improvement projects simultaneously across various and evolving business models. Stakeholder Engagement : Collaborate with and influence stakeholders at … teams achieve expected outcomes, improve process performance, adhere to standards, and manage significant process changes with proper controls for effective, measurable results. Training and Knowledge Management : Oversee the creation and maintenance of training materials and knowledge management. Manage financial master data critical to the Direct-to-Consumer … DtC) strategy in each business division. Advanced Process Improvement : Apply industry-standard knowledge, skills, and experience in advanced process improvement, agile quick assessments, and Finance Mastery principles to support the DtC agenda in each business division. Qualifications 3-5 years of experience leading the implementation of direct-to-consumer more »

the time but will need to attend client sites when needed, work from the office or attend company training and events. • Keep the Service Knowledge Management System up to date. • Have the opportunity to work on various client and proactive projects. 3. What you will need: The successful … verbal communication skills • Prioritising and managing many open cases at one time. • Able to work autonomously and use initiative, with a proactive attitude. • Good knowledge of internet security and data privacy principles is a MUST • Knowledge of Windows 10/11, MacOS and Active Directory, and experience with … Microsoft Azure • Knowledge of Office 365; experience supporting Outlook, OneDrive, SharePoint & Teams • Desirable: Knowledge of Google Gsuite, Box, Dropbox and VoIP systems • Must be eligible to work in the UK • Must live in London or have easy/multiple commutable links into the city. 4. Who are we more »

with overarching corporate milestones. Capability & Capacity Building: Build, lead, and evolve a world-class internal consulting team, spanning across domains such as research, project management, PMO, business analytics, IT architecture, and other vital areas of expertise. Minimise external consultant reliance, catalysing fiscal prudence, expedited resolutions, and seamless project orchestration. … team's deliverables accordingly. Strengthen cross-functional collaboration and ensure alignment with stakeholder expectations, resulting in better project outcomes and stronger inter-departmental cohesion. Knowledge Management: Champion the creation and maintenance of a knowledge base, ensuring that best practices, lessons learned, and expertise are shared and accessible … right expertise is assigned to the appropriate strategic initiatives. Ensure timely project completion, optimize resource utilization, and maintain a high standard of deliverables. Performance Management: Monitor, review, and enhance the performance metrics for the consulting team, ensuring that they consistently deliver value and meet AXA's exacting standards. o more »

key performance indicators (KPIs) and drive continuous improvement initiatives. Coordinate training programs to ensure that service desk team members have the necessary skills and knowledge to effectively support customers. Provide ongoing coaching and mentoring to team members, helping them develop their technical skills and customer service capabilities. Efficiently manage … resources, including staffing levels, workload distribution, and skill utilization, to ensure optimal service desk performance. Implement knowledge management practices to capture, organize, and share valuable information and expertise within the service desk team. Develop knowledge bases, documentation, and self-help resources to empower team members and enhance … problem-solving capabilities. Encourage collaboration and knowledge sharing among team members to foster a culture of continuous learning and improvement. Your key skills: Minimum of 3 years of hands-on experience in a leadership role within a service desk or technical support environment. Industry certifications such as advanced ITIL more »

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … IT Security to instill the right structure and processes to support the delivery of continual Cybersecurity improvements across BDO and will have direct line management responsibilities of 3x Cybersecurity Analysts where you will conduct performance reviews, and provide leadership and coaching, including technical and personal development programs for team … that technical and structural considerations regarding design, build and run components are considered. Aid the Head of IT Security in chairing various defined security management working groups, ensuring that reporting against progress vs plan is developed. Manage security operational production incidents and participate in problem and change management more »

processes and fostering a culture of continuous improvement within the Service Operations Team at Davies. This will include the establishment and embedding of a knowledge framework to enable the production of effective communications and knowledge sharing within and outside of the Service Operations function. Role responsibilities Develop and … the Service Operations Team members Support the team with a no blame culture mindset, implementing BPM framework Facilitate the capture, documentation and sharing of knowledge and best practices Skills and experience required Demonstrable experience of leading (and/or managing) teams and implementing process improvements (ideally within a service …/department Strong understanding of customer service principles and practices, with an emphasis on problem solving and problem management. Thorough understanding of ISO20000 Previous Knowledge Management experience. Excellent communication and interpersonal skills, with the ability to engage and influence at all levels. Confident conflict management skills Customer more »

procedures and providing step-by-step instructions. When necessary, visit customer sites to assess and resolve complex issues that cannot be resolved remotely. Escalation management: Collaborate with internal teams, including engineering and development, to escalate and prioritise critical customer issues. Communicate progress, updates, and resolutions to customers in a … clear and timely manner. Documentation and knowledge base: Create and maintain documentation, including troubleshooting guides, FAQs, and knowledge base articles, to enhance the efficiency and effectiveness of customer support. Continuously update and expand the knowledge base to provide self-service options for customers. Training and education: Conduct … internal teams for product enhancement and improvement. Collaborate with the product development team to share customer pain points, suggestions, and feature requests. Customer relationship management: Build and maintain strong relationships with customers, understanding their needs and expectations. Provide personalised support and serve as a trusted advisor, ensuring customer satisfaction more »

the best customer service and outcome is given? This could be you! Youll be great in this role if you have: Strong motor insurance knowledge Good attention to detail A drive for continuous improvement Heres a glimpse of what we can offer: Generous starting salary of … to any ad hoc projects or policy updates as required Our most valuable asset is you, youll be responsible for your personal development and knowledge management, updating 121/appraisal documentation within required timeframes Your experience: Providing coaching to employees Working in a quality assurance environment including risk … and controls principles, focusing on customer outcomes Problem solving and continuous improvement principles Data analysis and translation of management information to tangible actions Private motor vehicle insurance industry, ideally in both policy and claims environments Working in a financial services regulated environment Sound knowledge of insurance policy and more »