Job Title: Service Management Lead Location: Manchester 3 days onsite per week Job Type: 2 month contract Rate: £750 to £850 dependant on experience via umbrella company Job Overview: My client is seeking a dynamic and experienced Service Management Lead to drive service excellence within a product-led … environment. This role requires a strategic thinker with strong leadership and matrixmanagement capabilities who can collaborate across teams to deliver outstanding service outcomes. The ideal candidate will have a proven track record in service management, ensuring seamless operations, continuous improvement, and stakeholder alignment. Key Responsibilities: Lead … stability plan Drive risk mitigation/closure activity of known risk issues (currently 200 critical risk issues unmanaged) Provide Operational Oversight on BAU Service Management issues (including Incident & Change Management oversight) Provide additional support for HO Service Management across all activity Required Skills & Experience: Proven experience in More ❯
Newcastle upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
NHS Business Services Authority (NHSBSA) in a new pivotal leadership role,leading the Digital Delivery Centre, shape and deliver a complex agenda including delivery management, user centred design, software and cloud engineering and solution design areas. Our Digital Delivery Centre is the engine room running our digital products and … of providing national at scale services. Responsible for DDaT professions in User Centred Design, Software Engineering, Solution Design/Architecture, Cloud Engineering and Delivery Management, you'll develop and maintain strategies to drive professional excellence including compliance with government professional standards. Ensure delivery platforms and processes are fit for … services, this is where our capabilities for the inception through to the running and ultimately retirement of our digital services are housed, including Delivery Management, User Centred Design, Software Engineering and Cloud Engineering our Digital Delivery Centre is the home of our builders. Working in cross-functional squads each More ❯
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
team to deliver a complex Digital, Data and Technology (DDaT) agenda. You'll inspire a team including Delivery Consultants and Governance and IT Service Management Specialists to efficiencies, champion continuous improvement and robust governance controls to monitor and manage deliverables and services. Leading DDaT strategy creation and implementation you … strategy.o Maximise and optimise performance services to deliver strategy, establishing and maintaining appropriate financial and commercial governance and controls.o Collaboratively develop robust internal performance management systems which enable NHSBSA to adhere to or exceed strategic plans.o Major policy interpretation, implementation and policy/service development impacting organisation wide.o Define … ensuring alignment with organisational strategy and stakeholder needs.o Manage stakeholder relationships, ensuring customer needs are understood and met through digital services.o Lead IT service management following ITIL best practices, driving service improvements across the organisation.o Develop service insight and complex data to evaluate and improve current operating model, whilst More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
CHEP UK Ltd
Change Management Lead - Digital Change Management Lead - Digital Apply remote type Hybrid Remote locations Madrid, Community of Madrid, Spain Weybridge, Addlestone, United Kingdom Manchester, Lancashire, United Kingdom time type Full time posted on Posted 4 Days Ago job requisition id JR20098 CHEP helps move more goods to more … Purpose The Business Change Lead - Digital manages the change associated with strategically important projects/initiatives and plays a key role in building change management capability across Brambles. Major/Key Accountabilities Assess the impacts of the digital change across multiple dimensions including people, processes, systems, culture and organisation. … Design appropriate change management strategies and plans to reduce resistance, drive adoption and increase benefits realisation. Implement the change management approach and plan. Understand the impacts of change on the various stakeholder groups, from the as-is and to-be states. Support the design, development, delivery and managementMore ❯
Addlestone, Surrey, United Kingdom Hybrid / WFH Options
CHEP UK Ltd
Change Management Lead - Digital Change Management Lead - Digital Apply remote type Hybrid Remote locations Madrid, Community of Madrid, Spain Weybridge, Addlestone, United Kingdom Manchester, Lancashire, United Kingdom time type Full time posted on Posted 4 Days Ago job requisition id JR20098 CHEP helps move more goods to more … Purpose The Business Change Lead - Digital manages the change associated with strategically important projects/initiatives and plays a key role in building change management capability across Brambles. Major/Key Accountabilities Assess the impacts of the digital change across multiple dimensions including people, processes, systems, culture and organisation. … Design appropriate change management strategies and plans to reduce resistance, drive adoption and increase benefits realisation. Implement the change management approach and plan. Understand the impacts of change on the various stakeholder groups, from the as-is and to-be states. Support the design, development, delivery and managementMore ❯
Weybridge, Surrey, United Kingdom Hybrid / WFH Options
CHEP UK Ltd
Change Management Lead - Digital Change Management Lead - Digital Apply remote type Hybrid Remote locations Madrid, Community of Madrid, Spain Weybridge, Addlestone, United Kingdom Manchester, Lancashire, United Kingdom time type Full time posted on Posted 4 Days Ago job requisition id JR20098 CHEP helps move more goods to more … Purpose The Business Change Lead - Digital manages the change associated with strategically important projects/initiatives and plays a key role in building change management capability across Brambles. Major/Key Accountabilities Assess the impacts of the digital change across multiple dimensions including people, processes, systems, culture and organisation. … Design appropriate change management strategies and plans to reduce resistance, drive adoption and increase benefits realisation. Implement the change management approach and plan. Understand the impacts of change on the various stakeholder groups, from the as-is and to-be states. Support the design, development, delivery and managementMore ❯
part of the senior leadership team, the Director will collaborate closely with the CTO, CISO, Head of IT Operations, and the Transformation Director. Strong matrixmanagement and networking skills are essential for working with senior leaders and managing cross-functional teams. The primary responsibility is ensuring the successful … in this mission. Here's how you will contribute Oversee all technology change delivery for the Business Transformation programme, ensuring resource availability and effective management of external and internal teams. Manage the IT Programme budget, maintaining strong financial governance, planning, forecasting, and delivering projects on time, within budget, and … regular reporting. Lead, coach, and support the IT team, fostering a high-performing, collaborative environment aligned with SGN's strategy. Implement industry-leading programme management, agile, and lean delivery practices. Drive internal IT capability development and technology consolidation to meet efficiency and cost targets. What you will need We More ❯
continuous change supporting the growth and demands of the organisation is a key factor in the success of this function. Through the provision and matrixmanagement of people, teams, skills, capabilities and partnering with associated suppliers and vendors you will bring your expertise to coach and lead the … practice, being the ultimate point of management and escalation for all things associated with Architecture. You will have excellent business acumen, be results driven, comfortable leading others, as well as being proactive (internal and external) in education, promotion and reporting on key performance indicators for Architecture expected of a … Develop and implement architectural strategies that support the organization's goals. Technology Oversight: Evaluate and select appropriate technology solutions to meet business needs. Cost Management: Drive consolidation and optimisation, reducing technical debit and staying aligned with the optimum Product Model. Quality Assurance: Ensure that architectural standards, governance and best More ❯
our clients transition to a sustainable future. Role Summary This new position is for an experienced Technology Manager & Engineering Lead for SMBC EMEA Risk Management domain with the initial focus on Credit, Operations and Non-Financial Risk Types. The applicant needs to demonstrate their understanding of corporate and investment … banking products, processes and risk management disciplines and a hands on delivery track record of designing and implementing modern technology and data solutions compliant with relevant regulations and following DevSecOps and Agile principles. This role requires a mature Risk Technology professional who will work collaboratively with SMBC IT, Risk … Management, Data Management, Front Office and others areas, and play an active leadership role within EMEA Cross-Product Platforms Technology team. Business Area EMEA Risk Management Technology team is part of the wider Cross-Product Platforms IT function under EMEA CIO. The key stakeholders of the Risk More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Integrity Recruitment Solutions Ltd
Understanding of client requirements and business objectives -Working closely with and managing client expectations throughout -Agile, Scrum and Waterfall environments -Project Delivery/Project Management -Application Delivery/Data delivery -Team leadership/Management -Matrixmanagement -Strategy and Continuous improvement This role is key to the More ❯
Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
Chris Turner Recruitment Ltd
Company This fast growing and well-respected Consultancy provides a wide range of Asset Management, Engineering and Commercial services to clients across the water, energy and environment sectors, delivering value from asset creation through to operation. Candidates can work from home and travel to client locations as and when … This will include the co-ordination of technical resources to ensure that the project scope is achieved. Key duties will include; Risk and Issue management Contract management duties in accordance with the framework or account processes from contract signature through to invoice with the finance department. Responsibility for … ensuring IMS (Integrated Management System) compliance for assigned projects including project audits, project governance and corrective actions. Responsibility for managing key client projects, coordinating technical resource, and developing scope requirements for those projects assigned. Developing internal programmes for project delivery and reporting on progress to the client and internally More ❯
R programming, including the development and validation of deliverables within a Statistical Programming environment, and the creation of advanced MACROs and/or functions. Matrix or people management of approximately 6-15 internal or external programmers. Depending on role, may act as a functional/operational manager of … programmers. Ideally, 10+ years of industry experience, with at least 6 years in a programming or statistical role. At least 3 years of line management or equivalent leadership experience, such as matrixmanagement (applicable for people managers only). Why Novartis: Helping people with disease and their More ❯
banking powered by modern technology. Job purpose The Head of Testing is responsible for establishing and leading an industry leading test execution and test management function that provides high quality testing services to Arbuthnot Latham's technology Platform teams. The Head of Testing will have overall responsibility of the … where appropriate, the engagement of 3rd party test service providers. The testing function will also be responsible for the delivery of Release, and Configuration Management processes for test Environments in line with ITIL 4 and industry best practices. This will include influencing stakeholders across the business on the benefits … of multi-disciplined test specialists responsible for providing industry leading testing services across AL's technology platform teams. This will include line and task management of members of the Testing function. Responsible for the development of the overall organisation Test Strategy and Governance. Establishing recognised and consistent test practices More ❯
Develop benefit realisation plans, manage risks, and ensure all services meet BAU readiness criteria. Work closely with the ITS Service Delivery and Estates Service Management teams to ensure new services are operationally viable. Support strategic decision-making through detailed reporting, project evaluation, and cross-departmental collaboration. Champion continuous service … or construction environments. Strong knowledge of ITIL, PRINCE2, Agile, and Waterfall methodologies. Experience working with both internal stakeholders and external suppliers, ideally in a matrixmanagement structure. Demonstrated ability to manage budgets, ensure compliance, and contribute to strategic IT planning. Exceptional communication and stakeholder management skills, particularly More ❯
support the business with new systems/processes because of project delivery. Manage your own time and workload in line with project plans. Update management on the progress of owned tasks. Escalate issues as appropriate. Manage assigned risks and issues. Adhere to change, project, and analysis standards defined by … CNA Hardys management functions. May perform other duties as required. Skills, Knowledge & Abilities More than 5 years experience in relevant role desirable. Requirements Gathering & Documentation: Proficiency in gathering business requirements from underwriters, actuaries, finance, and other stakeholders, translating them into clear technical specifications. Ability to work independently with users … to define requirements or under the direction of development Managers. Capable of prioritizing and managing multiple tasks simultaneously. Stakeholder Management: Ability to effectively communicate and collaborate with internal teams (e.g., developers, testers) and external stakeholders (e.g., underwriters, third-party vendors like Verisk) to ensure alignment on project objectives. Experience More ❯
for the business to achieve its objectives. Demonstrated ability to manage working groups and facilitate productive conversations. Experience working cross-functionally and within a matrixmanagement structure. Accountabilities: Management of the project ensuring delivery to agreed cost, time and scope Ensuring a project plans are created and … tracked against, including risk and issue management Ensuring a budget tracker is created and maintained in line with timelines and approved spend Providing regular status updates to the Programme Manager and Steering Group, if required Managing the day-to-day relationship with the Sponsor and Business Leads, ensuring communication More ❯
processes Support the agenda for our cloud first strategy and ensure any cloud solutions meet our security aspirations and requirements Take responsibility for incident management and lead our response to cyber security events, incidents and potential breaches Ensure our suppliers adequately monitor the IT estate for threats and alerts … technical area or equivalent industry experience Security domain specific experience showing progression through a number of roles with increasing responsibilities Strong technical leadership, stakeholder management and communication skills Experience working in a public body, particularly a local authority would be advantageous Experience of working through matrixmanagement of multi-disciplinary teams in complex infrastructure environments A strong technical background across Networks, Security, Firewall, Vulnerability Management, SIEM and EDR technologies Experience with cyber security concepts, such as Threat Modelling, Incident Response, Penetration Testing (external/internal) Advanced knowledge of cloud products and services e.g. Azure, Microsoft More ❯
London, England, United Kingdom Hybrid / WFH Options
Deerfoot Recruitment Solutions
usual (BAU) operations and major change initiatives across EMEA, Americas, and Asia. You will lead a team of technologists (onshore and offshore) in a matrix-managed environment, ensuring the stability and continual improvement of a large-scale, global ERP estate (Oracle Cloud Fusion Financials) and related finance platforms. The … transformation/project delivery (60-70%), requiring both strong technical acumen and proven leadership in complex, regulated environments. Key Responsibilities: Lead and provide functional management for a global team supporting Oracle Cloud Fusion Financials and related accounting technology platforms. Oversee BAU support, ensuring system uptime, performance, and prompt resolution … demonstrating strong controls. Collaborate with Finance, IT, and project teams to deliver high-quality solutions and seamless transitions into production. Operate effectively within a matrixmanagement structure, working with local offices for HR/admin matters. About You: Proven experience managing/supporting large-scale, multinational ERP systems More ❯
line: “Application Support Request”. Role: Technical Product Owner Job Type: Permanent (Hybrid) Location: London, United Kingdom Ready to utilise your skills in product management? Join us as a Technical Product Owner Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We … SaaS services. Key responsibilities: Identify, plan and coordinate the set of changes to a product domain to maximize value delivered to the customer, including management of commercial activity and changing priorities and features. Provide a point of escalation for individual features within change initiatives. Manage the approach and the … technical product domain and identifying external dependencies on other changes, resource or environments. Responsible for forming and managing effective relationships with business stakeholders and matrixmanagement of business resources in support of delivery where appropriate. Educates stakeholders in Agile ways of working and iterative software delivery. Your Profile More ❯
Oldham, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Guinness Partnership
continue to introduce new functionality to improve the services we provide to our colleagues and customers, in parallel to delivering our Roadmaps for Asset Management, Repairs, Customer, Digital and Data. Youll be a part of a dynamic team who truly value each others contributions and innovative ways of thinking. … providers and telecoms providers. Ability to communicate effectively in both technical and non-technical terms, to a varying degree for differing stakeholders. Excellent contract management skills. Experience of line management and matrix management. Experienced in multiple project methodologies and able to determine appropriate use of a methodology. … Proficient in use of delivery and collaboration tools (i.e. DevOps, SharePoint. MS Teams, Asana). Demonstrates the Guinness Behaviours. Demonstrates the Guinness Leadership and Management Standard. Desirable: Experience of cloud adoption projects. Experience of ITIL principles and processes Qualifications Essential: Educated to degree level in computing, engineering or science More ❯
Huntingdon, Cambridgeshire, East Anglia, United Kingdom
Leidos Innovations UK Limited
and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrixmanagement environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience … managing the provision of complex IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple More ❯
Services), and TTS (Educational Resources). Within the assessment market, we are experts in providing solutions for online exam testing and marking, and the management and analysis of educational data. We work with government ministries, exam boards, and professional awarding bodies for high-stakes assessment such as GCSEs, ALevels … that address customer needs across the sectors in which we operate. Within Assessment, RM is an expert in online exam testing, marking, and the management and analysis of educational data. We work with government ministries, exam boards, and professional awarding bodies for high-stakes assessments in schools, universities, and … and craft relevant, viable solutions that align with RM's growth strategies. Deals may take 6 months to 2 years to close, requiring strong matrixmanagement skills and the ability to motivate teams to develop cost-effective, competitive solutions. You will keep leadership informed of opportunities and justify More ❯
usability, business continuity and disaster recovery. Instigate appropriate project governance mechanisms and reporting at the outset of the project. Manage the project implementation, including matrixmanagement of a variety of resources and third parties and ensure there are measures in place to evidence that delivery meets agreed quality. … Project Delivery Manager you will have: Experience leading a range of complex projects from inception to roll-out and transition into support Excellent stakeholder management skills and you will be an expert at building strong relationships The ability to lead multidisciplinary teams, working with internal colleagues as well as More ❯
funds and their respective technology needs is a big advantage. Extremely strong oral and written communication skills. Intellectual Curiosity and technical acumen. Skilled at matrixmanagement and using leadership skills to achieve goals. Demonstrated mastery of organization skills. Confident in juggling multiple tasks. Ability to quickly understand questions More ❯
helping to build out the team’s capabilities as a whole. This is a hands-on leadership role where you'll blend line and matrixmanagement, help to streamline operations & process, manage resource planning, and serve as the primary representative for the agency's tech/digital expertise. … Essential Requirements: Minimum 8 years in an agency, with a track record of global brand work. Exceptional digital project & programme management skills. Experience with live environment/experiential production. Passion for delivering digital innovation work and proven expertise across a range of immersive and screen-based technologies. Able to … still be hands-on where necessary. Commercially minded, with experience owning large-scale digital budgets and driving programme profitability. Expert-level client and stakeholder management skills. Previously worked for an international business where you had to support and align with teams in different regions. Comfortable with occasional travel to More ❯