1 to 25 of 107 Permanent Problem Management Jobs in England

Incident & Problem Management Lead £70,000 - £80,000 London (Hybrid – 2-4 times/month in the office) Managed Services Environment You’re not just good under pressure — you lead when the pressure’s on. When things break, you bring structure. When incidents escalate, you bring clarity. And when patterns emerge, you make sure they don’t become … aren’t. But this isn’t just an opportunity to keep the lights on, you’ll be actively helping to transform, reshape and set up a whole new incident & problem process to help improve the overall service offering to the external clients. This is your opportunity to join a leading Managed Services Provider in a hybrid London-based role … where you’ll lead and evolve the organisation’s Incident & Problem Management function. It's a hands-on, outcome-driven position where you'll deliver operational stability today — and lead transformational improvements for tomorrow. What’s in it for you? Salary : £70,000 - £80,000 Location : London (hybrid working – you’ll be expected in the office More ❯

Role: Junior Major Incident & Problem Analyst Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2-3 years experience in a customer-focused, fast-moving IT support or service management environment Solid foundation in IT service delivery and understanding of Major Incident and Problem Management processes Working knowledge of ITIL practices and terminology Strong communication skills, able … business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool … ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge of ITIL/incident management best practices Overview We are seeking for Junior Major Incident & Problem Analyst to join our team based in central London. This role requires a proactive, detail-oriented, and More ❯

IT Problem Manager/Problem Analysis/Problem Coordinator Leeds area, Hybrid role As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful IT Problem Manager/Problem Analysis/Problem Coordinator will be investigating and analysing incidents to identify … underlying problems and root causes by proactivity looking at ServiceNow. As IT Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as IT Problem Manager/Problem Analysis/Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a More ❯

IT Problem Manager/Problem Analysis/Problem Coordinator Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful IT Problem Manager/Problem Analysis/Problem Coordinator will be investigating and analysing incidents to identify … underlying problems and root causes by proactivity looking at ServiceNow. As IT Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as IT Problem Manager/Problem Analysis/Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you'll be collaborating with cross-functional teams and stakeholders, excellent communication is a More ❯

IT Problem Manager/Problem Analysis/Problem Coordinator Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful IT Problem Manager/Problem Analysis/Problem Coordinator will be investigating and analysing incidents to identify … underlying problems and root causes by proactivity looking at ServiceNow. As IT Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as IT Problem Manager/Problem Analysis/Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within … the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on-hold times More ❯

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying … from home. Essential Skills Required: Experience in managing a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A … good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk More ❯

are registered. Ensure all logged Request for Changes, are promptly and correctly approved by authorized approvers. Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality. Ensure the change and release policy and processes … that will introduce change to the production environments Mediate all conflicts regarding scheduling, lack of approval or lack of documentation prior to implementation of the change Coordinate with Incident Management, Problem Management and Configuration Management to ensure correct and consistent data is provided to the Change and Release Management processes Ensure process, procedure and work … instruction documentation for Change and Release Management activities are correct and up-to-date Distribute the change and release schedules and pipelines within agreed timeframes Communicate technical change and release activities and impact to the business; providing performance data reporting, issues and review follow-up; and performing other duties as required such as ITIL process implementation support Produce and More ❯

clients. Based in Leeds this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. The current Service Delivery team is approximately 20 strong and offers prospective candidates with the … appropriate interventions, directing and facilitating resolution activity Update ITSM toolset, capturing all updates and actions. Complete Major Incident Report, setup and run Post Incident Review meetings and ensure all problem records are logged and progressed with suppliers. Complete Monthly reporting for Major Incidents and Problem Management and run daily/weekly Major Incident and Problem Meetings. … Ensure all problem records are logged and progressed with suppliers. Manage the end-to-end reactive and proactive Problem Management Process. Qualifications Considerable experience of working with the ITIL Service Lifecycles in an ITIL based Service Management environment ITIL Foundation V4 or equivalent experience Self-motivation, flexibility, initiative, and integrity are required to ensure that our More ❯

clients. Based in Leeds this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. The current Service Delivery team is approximately 20 strong and offers prospective candidates with the … appropriate interventions, directing and facilitating resolution activity Update ITSM toolset, capturing all updates and actions. Complete Major Incident Report, setup and run Post Incident Review meetings and ensure all problem records are logged and progressed with suppliers. Complete Monthly reporting for Major Incidents and Problem Management and run daily/weekly Major Incident and Problem Meetings. … Ensure all problem records are logged and progressed with suppliers. Manage the end-to-end reactive and proactive Problem Management Process. Qualifications Considerable experience of working with the ITIL Service Lifecycles in an ITIL based Service Management environment ITIL Foundation V4 or equivalent experience Self-motivation, flexibility, initiative, and integrity are required to ensure that our More ❯

Clearance is required for this role, so it would be suitable for those able to obtain SC clearance. This role requires a significant focus on Production Planning and Quality Management (PPQM) across multiple customers. Therefore, the successful candidate must be able to demonstrate a high level of understanding around PPQM configuration, incident/problem management, and key … MM, WM, IM, or EWM. Experience with SAP Fiori, Signavio, or SolMan is an advantage. What you will be doing Acting as the SME for SAP Production Planning & Quality Management (PPQM) . Working closely with our varied customer base, providing expert advice and support on SAP configuration and business processes. Supporting and liaising with client teams to resolve incidents … Extensive experience in an SAP PPQM Consultant role . Excellent knowledge and proven experience in customising and supporting SAP PPQM solutions . Strong understanding of production planning and quality management processes . Experience of incident and problem management, functional testing, system integration testing, and defect management. Strong analytical, problem-solving, and decision-making skills. Ability to More ❯

About the role QCIC is seeking an experienced and independent Project Manager to assist in project and problem management for a large blue-chip UK based client. The successful candidate will coordinate and direct all facets of the problem management effort, including bringing the right teams, tools, and information together. You will effectively drive the execution … Project Manager and act as part of the team who are the client’s primary representative for any given project/problem. Key responsibilities are listed below: Budget & Schedule Management : QCIC has full budgetary and schedule accountability for many client projects. The PM will be expected to review and revise the management strategies for commercial delivery responsibilities, including … conformance to a range of project reporting requirements whilst liaising with the Senior Project Manager around these. Vendor Management : The PM will be expected to review and assist with the management of successful vendor/s under existing contractual terms. This will include all aspects of cost, schedule and quality management required to successfully deliver the project. More ❯

About the role QCIC is seeking an experienced and independent Project Manager to assist in project and problem management for a large blue-chip UK based client. The successful candidate will coordinate and direct all facets of the problem management effort, including bringing the right teams, tools, and information together. You will effectively drive the execution … Project Manager and act as part of the team who are the client’s primary representative for any given project/problem. Key responsibilities are listed below: Budget & Schedule Management : QCIC has full budgetary and schedule accountability for many client projects. The PM will be expected to review and revise the management strategies for commercial delivery responsibilities, including … conformance to a range of project reporting requirements whilst liaising with the Senior Project Manager around these. Vendor Management : The PM will be expected to review and assist with the management of successful vendor/s under existing contractual terms. This will include all aspects of cost, schedule and quality management required to successfully deliver the project. More ❯

About the role QCIC is seeking an experienced and independent Project Manager to assist in project and problem management for a large blue-chip UK based client. The successful candidate will coordinate and direct all facets of the problem management effort, including bringing the right teams, tools, and information together. You will effectively drive the execution … Project Manager and act as part of the team who are the client’s primary representative for any given project/problem. Key responsibilities are listed below: Budget & Schedule Management : QCIC has full budgetary and schedule accountability for many client projects. The PM will be expected to review and revise the management strategies for commercial delivery responsibilities, including … conformance to a range of project reporting requirements whilst liaising with the Senior Project Manager around these. Vendor Management : The PM will be expected to review and assist with the management of successful vendor/s under existing contractual terms. This will include all aspects of cost, schedule and quality management required to successfully deliver the project. More ❯

About the role QCIC is seeking an experienced and independent Project Manager to assist in project and problem management for a large blue-chip UK based client. The successful candidate will coordinate and direct all facets of the problem management effort, including bringing the right teams, tools, and information together. You will effectively drive the execution … Project Manager and act as part of the team who are the client’s primary representative for any given project/problem. Key responsibilities are listed below: Budget & Schedule Management : QCIC has full budgetary and schedule accountability for many client projects. The PM will be expected to review and revise the management strategies for commercial delivery responsibilities, including … conformance to a range of project reporting requirements whilst liaising with the Senior Project Manager around these. Vendor Management : The PM will be expected to review and assist with the management of successful vendor/s under existing contractual terms. This will include all aspects of cost, schedule and quality management required to successfully deliver the project. More ❯

About the role QCIC is seeking an experienced and independent Project Manager to assist in project and problem management for a large blue-chip UK based client. The successful candidate will coordinate and direct all facets of the problem management effort, including bringing the right teams, tools, and information together. You will effectively drive the execution … Project Manager and act as part of the team who are the client’s primary representative for any given project/problem. Key responsibilities are listed below: Budget & Schedule Management : QCIC has full budgetary and schedule accountability for many client projects. The PM will be expected to review and revise the management strategies for commercial delivery responsibilities, including … conformance to a range of project reporting requirements whilst liaising with the Senior Project Manager around these. Vendor Management : The PM will be expected to review and assist with the management of successful vendor/s under existing contractual terms. This will include all aspects of cost, schedule and quality management required to successfully deliver the project. More ❯

the day-to-day NPS Batch operational support activities including batch monitoring, scheduling and execution of all batch jobs. You will act as first and second line support for problem resolution and escalations, ensuring that all problems are resolved within the requirements of the appropriate service levels. You will collaborate with and, with experience, act as a mentor to … work to a schedule, ensuring that all deadlines are achieved without compromising quality. Key daily tasks and responsibilities include: Process Scheduling and Request Fulfilment Process Execution Process Monitoring Event Management Process Recording Incident Logging and Escalation Incident Management Problem Management Operational Communication (Inter-Shift, with HMRC Internal Teams and with 3rd Party Suppliers) Performance Reporting Back … confident team player with the ability to build strong relationships. Ability to clearly communicate and effectively collaborate across with key stakeholders. Active attention to detail and demonstrable ability to problem solve proactively and analytically. Able to work under pressure, manage your time effectively and work using your own initiative. Microsoft Office 365 Full Time only Due to operational needs More ❯

the day-to-day NPS Batch operational support activities including batch monitoring, scheduling and execution of all batch jobs. You will act as first and second line support for problem resolution and escalations, ensuring that all problems are resolved within the requirements of the appropriate service levels. You will collaborate with and, with experience, act as a mentor to … work to a schedule, ensuring that all deadlines are achieved without compromising quality. Key daily tasks and responsibilities include: Process Scheduling and Request Fulfilment Process Execution Process Monitoring Event Management Process Recording Incident Logging and Escalation Incident Management Problem Management Operational Communication (Inter-Shift, with HMRC Internal Teams and with 3rd Party Suppliers) Performance Reporting Back … confident team player with the ability to build strong relationships. Ability to clearly communicate and effectively collaborate across with key stakeholders. Active attention to detail and demonstrable ability to problem solve proactively and analytically. Able to work under pressure, manage your time effectively and work using your own initiative. Microsoft Office 365 Full Time only Due to operational needs More ❯

the 2nd Line team and engineering squads have clear deliverables, realistic timelines, and robust support to deliver against those commitments. Key Responsibilities Lead the end-to-end incident and problem management lifecycle, including root cause analysis Identify recurring issues and work with engineering/product to drive prevention Monitor SLAs, track metrics (e.g. MTTR, incident volumes), and improve … work Create and maintain strong operational processes, automation, and documentation Who we're looking for Strong technical foundation in IT operations and support methodologies Proven experience in incident/problem management, preferably within ITIL frameworks Excellent analytical, communication, and stakeholder management skills Ability to work under pressure, manage competing priorities, and lead a team Experience driving operational More ❯

users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support … Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration … endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration – Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking – TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness – Understanding of incident, problem, and change More ❯

the 2nd Line team and engineering squads have clear deliverables, realistic timelines, and robust support to deliver against those commitments. Key Responsibilities Lead the end-to-end incident and problem management lifecycle, including root cause analysis Identify recurring issues and work with engineering/product to drive prevention Monitor SLAs, track metrics (e.g. MTTR, incident volumes), and improve … work Create and maintain strong operational processes, automation, and documentation Who we're looking for Strong technical foundation in IT operations and support methodologies Proven experience in incident/problem management, preferably within ITIL frameworks Excellent analytical, communication, and stakeholder management skills Ability to work under pressure, manage competing priorities, and lead a team Experience driving operational More ❯

an international business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting as an ambassador to end users, and working directly with users to meet their needs Management of ITSM tools (service desk, auto deployment, patching, remote support, etc) Running a service desk on Single Point of Contact principles and managing the escalation to third line or … external resource where necessary. Extensive M365 operational experience : Familiar with user provisioning and management within M365 How to deploy and support M365 endpoints in a ‘cloud first’ M365 native Infrastructure Hands on technical knowledge of M365 architecture and administration, and an understanding of Microsoft best practice. Managing and Governing Sharepoint in an Enterprise environment General familiarity with Microsoft stack … support to home and remote workers. IT Service Governance Familiar with setting up, managing and administering IT Service governance, ideally aligned with ITIL principles. Including: User provisioning and access management (Starter/movers/leavers, access reviews, etc) Change management Asset management Incident/Problem management Service catalogue, CMDB, etc End user device and software More ❯

clients. The Technology Operations Center provides assistance for the technology needs of employees. As the Senior Technology Operations Engineer you will support either the Incident Response Team or the Problem Management Team within the Technology Operations Center. You will manage and provide technology solutions for basic and complex issues for lines of business and/or technology areas … Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results. Multitasks according to business priorities and production availability requirements. Act as a Problem Process Ambassador to the Technology and Operations organization by providing assistance and guidance through the problem management process to others who are not familiar or experienced with More ❯

clients. The Technology Operations Center provides assistance for the technology needs of employees. As the Senior Technology Operations Engineer you will support either the Incident Response Team or the Problem Management Team within the Technology Operations Center. You will manage and provide technology solutions for basic and complex issues for lines of business and/or technology areas … Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results. Multitasks according to business priorities and production availability requirements. Act as a Problem Process Ambassador to the Technology and Operations organization by providing assistance and guidance through the problem management process to others who are not familiar or experienced with More ❯