1 to 25 of 199 Permanent Problem Management Jobs in England

A great opportunity has arisen within Cabot Financial's Service Delivery team for a Group IT Problem Manager. This is a hybrid role with travel to our Kings Hill, London and European sites required. The Team The Service Delivery Team within Cabot Group play a key role in providing … structure and frameworks by which the IT department as a whole operate. Some of the key areas of responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is to design, implement … and regularly measure our performance against these processes, striving for continual service improvement. Job Purpose The IT Problem Manager’s primary objective is to ensure the problem management practice aligns to ITIL best practice, successfully and efficiently drives the control and remediation of all IT problems, minimises More ❯

A great opportunity has arisen within Cabot Financial's Service Delivery team for a Group IT Problem Manager. This is a hybrid role with travel to our Kings Hill, London and European sites required. The Team The Service Delivery Team within Cabot Group play a key role in providing … structure and frameworks by which the IT department as a whole operate. Some of the key areas of responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is to design, implement … and regularly measure our performance against these processes, striving for continual service improvement. Job Purpose The IT Problem Manager’s primary objective is to ensure the problem management practice aligns to ITIL best practice, successfully and efficiently drives the control and remediation of all IT problems, minimises More ❯

A great opportunity has arisen within Cabot Financial's Service Delivery team for a Group IT Problem Manager. This is a hybrid role with travel to our Kings Hill, London and European sites required. The Team The Service Delivery Team within Cabot Group play a key role in providing … structure and frameworks by which the IT department as a whole operate. Some of the key areas of responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is to design, implement … and regularly measure our performance against these processes, striving for continual service improvement. Job Purpose The IT Problem Manager’s primary objective is to ensure the problem management practice aligns to ITIL best practice, successfully and efficiently drives the control and remediation of all IT problems, minimises More ❯

Senior Problem Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Work location: Nottingham or Sheffield Working pattern: Hybrid. Anticipated to be a day a week … to-day basis: Are you a seasoned professional with a knack for solving complex problems and driving continuous improvement? Were looking for a Senior Problem Manager to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on … line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation More ❯

faster, and at scale. As we expand into the US and target mid-sized and larger clients, we’re investing in maturing our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service operations, bringing ITIL best practice … to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets SLAs and supports our growth. Working closely with our Senior Manager – Service Delivery and Customer Success, you’ll help build scalable processes, drive continuous improvement … and support customers across UK and North American time zones. This role suits someone who combines hands-on service management experience with a sharp eye for process, a passion for great customer service, and the drive to help a scaling business go further, faster. As the business grows there More ❯

faster, and at scale. As we expand into the US and target mid-sized and larger clients, we’re investing in maturing our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service operations, bringing ITIL best practice … to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets SLAs and supports our growth. Working closely with our Senior Manager – Service Delivery and Customer Success, you’ll help build scalable processes, drive continuous improvement … and support customers across UK and North American time zones. This role suits someone who combines hands-on service management experience with a sharp eye for process, a passion for great customer service, and the drive to help a scaling business go further, faster. As the business grows there More ❯

team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. Service Management's purpose is to protect the availability, integrity, and confidentiality of IT Services that underpin customer and colleagues' experience of the HSBC brands. It … is a multi-functional team comprising Change Management, Incident Management, Problem Management, Service Level Management, Outage Management, Service Recovery, and Service Insights and Reporting. We are seeking a senior technology leader to take on the dual role of Senior Recovery Lead and Global Head … of Service Reliability. This is a highly visible, high-impact position reporting to the Global Head of Service Management, with a mandate to transform how we recover from incidents and build long-term service resilience. This individual will lead a global team of technical experts who act as escalation More ❯

and continuous improvement of Lloyds Banking Group's Public Cloud services across Microsoft Azure and Google Cloud Platform. The role ensures that robust incident management, problem management and risk governance practices are embedded, with a clear focus on minimising customer impact, reducing service risks, and driving proactive … Key Responsibilities Proactively manage the end-to-end availability and incident recovery strategy for Public Cloud products and services, ensuring efficient execution of incident, problem, and risk management processes. Drive proactive problem management by leveraging incident analytics, service monitoring, and trend identification to mitigate risks before … levels, including executive leadership, providing transparent updates on incident status, risk posture, and service health. What you'll need Proven leadership in incident and problem management across complex, multi-cloud environments. Strong understanding of SLIs, SLOs, and SLAs, with the ability to drive action through data insights and More ❯

and continuous improvement of Lloyds Banking Group's Public Cloud services across Microsoft Azure and Google Cloud Platform. The role ensures that robust incident management, problem management and risk governance practices are embedded, with a clear focus on minimising customer impact, reducing service risks, and driving proactive … Key Responsibilities Proactively manage the end-to-end availability and incident recovery strategy for Public Cloud products and services, ensuring efficient execution of incident, problem, and risk management processes. Drive proactive problem management by leveraging incident analytics, service monitoring, and trend identification to mitigate risks before … levels, including executive leadership, providing transparent updates on incident status, risk posture, and service health. What you'll need Proven leadership in incident and problem management across complex, multi-cloud environments. Strong understanding of SLIs, SLOs, and SLAs, with the ability to drive action through data insights and More ❯

Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity … You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the … coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling More ❯

Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity … You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the … coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling More ❯

feedback for continual service improvement for inscope products & drive plan till successful closure Accountable for the in scope product to ensure high availability performance. Problem Management Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions Coordinate with incident management teams, operations experts and collaborate with different Service Operations and Engineering teams to develop and implement permanent solutions. Monitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement. Event Management Define and maintain an event catalog, specifying … incidents. Collaborate with stakeholders to define events, ensure coverage across the Service Operations, and drive improvements based on post-event reviews and feedback. Deployment Management Own the quality of new release deployment for the Service Operations, ensuring a clear process and responsibilities are assigned for smooth implementation. Develop and More ❯

feedback for continual service improvement for inscope products & drive plan till successful closure Accountable for the in scope product to ensure high availability performance. Problem Management Conduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions Coordinate with incident management teams, operations experts and collaborate with different Service Operations and Engineering teams to develop and implement permanent solutions. Monitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement. Event Management Define and maintain an event catalog, specifying … incidents. Collaborate with stakeholders to define events, ensure coverage across the Service Operations, and drive improvements based on post-event reviews and feedback. Deployment Management Own the quality of new release deployment for the Service Operations, ensuring a clear process and responsibilities are assigned for smooth implementation. Develop and More ❯

You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA … the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA region in close … be another key responsibility. A key focus for the role holder will be to Identify, Develop and Implement key process improvements within the Global Problem management framework. Key responsibilities Lead and manage a team of incident, problem, and change management professionals in the Chubb engineering centers More ❯

there is no better time to join us and play an instrumental part in improving and evolving technology within the business. The Restaurant Technology Problem Manager will be responsible for identifying and reducing reoccurring issues within our restaurants and services. These improvements could be technical, procedural or behavioural and … will require working with multiple partners and functions to achieve these goals. What will my accountabilities be? As a Restaurant Technology Problem Manager, you will be responsible for owning ITIL Problem Management and Service Data Analytics whilst managing a team of Site Reliability Engineers and Level … technical subject matter experts. Your accountabilities could be refined as follows: Own ITIL Problem & Change Management Take ownership of ITIL Problem Management activities, proactively identifying, addressing and fixing root causes of incidents and recurring issues within the system. Observability lead, promoting stability across the estate by More ❯

The ideal candidate will have background in financial services with practical application of ITIL disciplines, technical expertise and required leadership skills to oversee incident management, problem management, live service provision with strong stakeholder management and proven team development experience. As a key service within our business … of bespoke developed SQL solutions. Experience of working with external solution providers to drive the right business outcomes would be required. Key responsibilities Team Management: Lead, support, manage and develop a newly formed application support team to ensure efficient and effective support for all applications. This will involve the … development of support best practice, underpinning processes and development of the team to embed a new function within the organisation. Incident Management: Oversee the incident management process of applications, ensuring timely resolution of issues and minimizing downtime. Service Level Agreements (SLAs): Development of an Application Service Catalogue with More ❯

EMEA IT Service Management Lead - Infrastructure Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb … You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA … the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA region in close More ❯

House but will also support operations at the stadium, training ground, and other club facilities . This role requires a strong leader with exceptional problem-solving, organizational, and stakeholder management skills , with a focus on continuous improvement, efficiency, and automation. About You: IT Service Desk & Support Lead and … manage the IT Service Desk team , ensuring high-quality technical support and a strong service culture. Oversee incident management, problem management, and request fulfillment , ensuring all issues are resolved efficiently. Act as an escalation point for complex or high-impact IT issues. Drive continuous service improvement by … technology usage and recommending enhancements. Ensure Service Desk processes are documented , optimized, and aligned with ITIL v4 best practices . Take ownership of ITSM management processes , ensuring all IT service requests are effectively handled. Provide IT support leadership for match days and major stadium events , ensuring technology operates seamlessly. More ❯

current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholder management and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯

current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholder management and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯

to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. This would include knowledge and experience of working with Incident Management, Configuration Management, Problem Management, Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. … Proven relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if SLAs are not met. The post holder must have a proven track record of working with Industry Standard service management More ❯

basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support … and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents … and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key issues and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Key Technologies: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a … money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to … you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams More ❯

other key assignment groups. In partnership with leadership, define and implement the IT Global Support roadmap, including but not limited to service desk, change management; asset management; problem management; service configuration and catalogue management. Be responsible for the team's maintenance and implementation of runbooks, automation … validity of the data. Become the point of escalation for the service desk function. Build an effective, hybrid IT Global Support team Provides effective management to the IT Global Support team members including training, mentoring and personal development. Review and implement Service Level Agreements as well as incident, problem … and upgrades to the function, focusing on automation and self-service support as examples. Review and implement Service Level Agreements as well as incident, problem and escalation procedures. Provide evidence-based recommendations to deliver continuous improvements and upgrades to the function, focusing on automation and self-service support as More ❯

and procedures, we believe there is nothing we cannot improve - Assisting and managing relationships with external vendors and contractors - Liaising with internal teams and management groups - Creating and maintaining metrics on all aspects of our Data Centers and utilising those metrics to drive positive changes - Assisting in implementing service … methodologies including incident management, problem management, change management, capacity management, etc About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. … systems such as feeders, Transformers, Generators, Switch gear, UPS systems, ATS units, PDU units, chillers, pumps, Air Handling units - Proven track record of people management and developing teams and in particular ensuring staff are ready for any and conditions through skill and process development - Ability to solve problems at More ❯