collaborating with cross-functional teams, including product management, design, engineering, and marketing. Solid knowledge of user research tools and software (e.g., UserTesting, Lookback, SurveyMonkey, Qualtrics, etc.) and basic understanding of data analysis software or methods. Basic knowledge of design and prototyping tools (e.g., Figma, Sketch, Adobe XD) is a more »
Experience of business requirements specifications and determining design options for Global HRIS, Recruitment or payroll Knowledge of IAS, IPS, BTP and CPI Knowledge of Qualtrics, ServiceNOW, E-Ploy Variety of industry experience either directly or in consulting capacity (HR and learning management experience will be advantageous more »
Chertsey, Surrey, South East, United Kingdom Hybrid / WFH Options
Polar Recruitment Services Ltd
Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling … leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability … to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to more »
