years in a senior leadership role. Proven track record of improving customer satisfaction and retention metrics. Strong analytical skills and experience with CX tools and platforms (e.g., Zendesk, Salesforce, Qualtrics). Exceptional communication and leadership abilities. Experience in architecting and rebuilding customer experience organizations through value creation Bachelor's degree required; MBA or equivalent preferred. More ❯
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention … to prospective clients and customers while ensuring customer satisfaction. Provide direction and specialist knowledge in applying the technology/application to the customers organization. Develop and deliver high quality Qualtrics presentations and product demonstrations. Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions. Design, validate, and present Qualtrics software solutions to … with management of customer organizations. Participates in sales planning and business development activities. Develop and demonstrate moderately complex solutions. Architect solutions and prototype solutions for customers. Present and articulate Qualtrics product's strengths, relative to competitors. Interact with development to enhance/refine Qualtrics products. How You'll Grow Career Action Planning with Manager Wide range of products More ❯
a clear and impactful way. Business Acumen: Understanding of how user insights connect to business goals and product strategy. Tool Proficiency: Familiarity with user research tools such as UserTesting, Qualtrics, GA4 or similar. Third party management: Experience choosing and managing third parties effectively to deliver high quality outcomes, efficiently. Preferred skills and experience for the UX Researcher for Commercial More ❯
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention … roundtables, and proof-of-concepts. Providing pre-sales technical/functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction. Developing and delivering high-quality Qualtrics presentations and product demonstrations. Presenting and articulating advanced product features and benefits, product future direction, and overall Qualtrics solutions. Effectively consulting with senior leaders of customer organizations. Participating … in sales planning and business development activities. Presenting and articulating Qualtrics product's strengths relative to competitors. Working with data and learning new technical skills with limited oversight Helping others find solutions to problems Excellent problem solving, decision-making and analytical skills Collaborating with teams across the organization while also being able to work independently and as a self More ❯
medium- to large-scale projects, with minimal oversight. Plan, design, and deliver research using qualitative methods (e.g., interviews, usability testing, contextual inquiry) and lightweight quantitative methods (e.g., surveys in Qualtrics). Analyse and synthesise research findings into actionable insights that influence product direction. Collaborate with cross-functional partners to ensure user needs are understood and integrated into product strategy. … user interviews, and lightweight surveying methodologies. Skilled in research synthesis and storytelling, translating insights into business and product impact. Proficiency with research tools and collaboration platforms (e.g., UserTesting, dscout, Qualtrics, Google Workspace). Big tech industry backgrounds are preferred. Experience in business-facing user environments is advantageous. Ability to work effectively across time zones with teams in multiple locations. More ❯
