25 of 25 Permanent Remedy ITSM Jobs in England

citizen services. They're looking for an experienced Remedy Developer to join a secure transformation project. This is a niche opportunity for a specialist with strong BMC Remedy experience to help design, build and enhance enterprise-level ITSM platforms in a highly secure environment. The Role You'll design, develop, and maintain applications within the … BMC Remedy ITSM suite , supporting key ITSM modules such as Incident, Problem, Change, and Asset Management. Working as part of a multi-disciplinary team, you'll collaborate with … automation engineers and technical leads to integrate Remedy with wider enterprise platforms and continuously improve system performance and user experience. Key Responsibilities Design, develop, and customise BMC Remedy applications, workflows, forms, and integrations. Configure and maintain ITSM modules, troubleshooting issues and optimising performance. Collaborate with internal teams to align Remedy functionality with business More ❯

citizen services. They’re looking for an experienced Remedy Developer to join a secure transformation project. This is a niche opportunity for a specialist with strong BMC Remedy experience to help design, build and enhance enterprise-level ITSM platforms in a highly secure environment. The Role You’ll design, develop, and maintain applications within the … BMC Remedy ITSM suite , supporting key ITSM modules such as Incident, Problem, Change, and Asset Management. Working as part of a multi-disciplinary team, you’ll collaborate with … automation engineers and technical leads to integrate Remedy with wider enterprise platforms and continuously improve system performance and user experience. Key Responsibilities Design, develop, and customise BMC Remedy applications, workflows, forms, and integrations. Configure and maintain ITSM modules, troubleshooting issues and optimising performance. Collaborate with internal teams to align Remedy functionality with business More ❯

and conversation skills (Verbal and Written) and good documentation skills. Able to handle unforeseen situations. High level of acceptance Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility Might need to travel to other sites based on demand and requirements. On-call More ❯

Microsoft, VMware). Transferable Skills/Experience Proven experience designing and deploying virtualised datacentres from assured baseline solutions with supporting documentation. Experience in Service and Incident Management (BMC Remedy). Network background (Switches, Routers, Firewalls) is highly desired. Windows Server & Administration Tools (Active Directory, Group Policy, DNS, Certs, PKI), Windows 10 Experience in Microsoft technologies: SQL, Exchange, Skype More ❯

role in a greenfield department. A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options More ❯

role in a greenfield department. A brilliant opportunity The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options More ❯

role in a greenfield department. A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options More ❯

role in a greenfield department. A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options More ❯

role in a greenfield department. A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options More ❯

Good diligence Be flexible to a rapidly changing environment. Dell & HP Desktop product knowledge required. Strong Microsoft Excel skills, VLOOKUP and data searching and input skills. Remedy ITSM/Service Now experience. Experience with managing stock and guardian/custodianship mindset. About us We are a leading independent technology and services provider, trusted by large corporate and More ❯

ITSM & Reporting Analyst Location: London or Warsaw (Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You’ll be … Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the ITSM platform (e.g., ServiceNow) Validate and reconcile data for regulatory and audit reporting (PCI DSS, DORA, ACPR, GDPR) Assist in control evidence and audit response materials related to ITSM … owners with ad-hoc reporting, metrics tracking, and trend analysis Contribute to post-incident reviews, change reviews, and CSI initiatives What you’ll bring 2–4 years’ experience in ITSM reporting, operations, or service analytics Bachelor’s degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM platforms More ❯

ITSM & Reporting Analyst Location: London or Warsaw (Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You’ll be … Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the ITSM platform (e.g., ServiceNow) Validate and reconcile data for regulatory and audit reporting (PCI DSS, DORA, ACPR, GDPR) Assist in control evidence and audit response materials related to ITSM … owners with ad-hoc reporting, metrics tracking, and trend analysis Contribute to post-incident reviews, change reviews, and CSI initiatives What you’ll bring 2–4 years’ experience in ITSM reporting, operations, or service analytics Bachelor’s degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM platforms More ❯

IT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a … We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services … Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include: Proven experience in IT Service Management (ITSM), ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a … We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services … Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include: Proven experience in IT Service Management (ITSM), ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence More ❯

/Line Management Technical experience to, at least, a 2nd line level. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and More ❯

operations. Working as part of the Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is both a pre-sales bid role, combined with a hands-on, strategically important position that will shape how services are introduced and maintained … solutions. Solution Architects & Security: to influence technical design from a service operations perspective. Programme Manager & Scrum Master: to align service readiness with delivery milestones. Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. Requirements Management: Define and manage … certification. Experience working in secure or regulated environments (e.g. central government, finance, defence, healthcare). Experience with at least two service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent. Clearance Requirements: Clearance for Role: DV Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us More ❯

understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. Excellent analytical and troubleshooting skills. Confident communicator with the ability to engage stakeholders at all levels. Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). Calm under pressure and able to manage multiple priorities. Strong documentation and reporting skills. A continuous improvement mindset More ❯

understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. Excellent analytical and troubleshooting skills. Confident communicator with the ability to engage stakeholders at all levels. Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). Calm under pressure and able to manage multiple priorities. Strong documentation and reporting skills. A continuous improvement mindset More ❯

will also be required to provide out of hours escalation support to the out of hours engineers every other week About you Essential Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4. Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools. Proof of management experience, setting objectives and performance management Skilled More ❯

IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools (e.g. ServiceNow, BMC Remedy, Cherwell) Excellent analytical, communication, and stakeholder engagement skills Calm under pressure, highly organised, and confident leading in fast-paced environments Strong reporting More ❯

IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools (e.g. ServiceNow, BMC Remedy, Cherwell) Excellent analytical, communication, and stakeholder engagement skills Calm under pressure, highly organised, and confident leading in fast-paced environments Strong reporting More ❯

IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools (e.g. ServiceNow, BMC Remedy, Cherwell) Excellent analytical, communication, and stakeholder engagement skills Calm under pressure, highly organised, and confident leading in fast-paced environments Strong reporting More ❯

the architectural framework for Service Integration and Service Management tooling. Experience Deep understanding of ITIL frameworks and their application in enterprise environments. Proven experience as a Solution Architect in ITSM, service integration and service mapping. Hands-on experience with platforms like ServiceNow, BMC Remedy, or equivalent. Excellent communication and stakeholder engagement skills. Ability to balance strategic vision More ❯

years in a leadership or managerial role. Deep understanding of ITIL v4 principles and service lifecycle management . Skilled in Change , Release , and Service Transition management. Experience with ITSM tools such as ServiceNow or BMC Remedy . Strong communication and stakeholder management abilities. Certified in ITIL Foundation v4 (advanced certifications preferred). Additional qualifications in project management More ❯

managing projects; preferably with multi-disciplined teams Experience with application deployment using remote technologies Strong technical background with a minimum of three (3) years Systems experience IT Service Management (ITSM) systems Print Management solutions Microsoft TECHNICAL COMPETENCE: Knowledge of Microsoft Applications, Web Applications and Print Driver architecture Knowledge of networks, routers, switches, servers and common operating systems The ability … be transparent, in the changing nature of the customer workplace whilst maintaining a positive focus towards customer satisfaction. Experience with Remedy, ServiceNow or other IT Service Management (ITSM) Systems. PERSONAL CHARACTERISTICS: Individual must demonstrate a high level of business maturity, in appearance, focus, poise and alertness; ability to get along well with diverse personalities—mature—flexible High More ❯