1 to 25 of 41 Permanent Remedy ITSM Jobs in England

audio-visual and conferring facilities Maintain high quality end-user experience and arrange appropriate support for VIP users Drive new projects and other IT initiatives as needed Administer the ITSM portal and manage the CMDB Provide after hours and on-call support as needed Drive a customer-centric focus. Ensure that levels of customer satisfaction remain high and that … Proven IT Support experience of 5+ years in a busy IT Service Desk, Operations or technical support environment working to ITIL practices Previous experience managing IT incidents using an ITSM workflow toolset e.g. ServiceNow/Remedy/FreshService or other SaaS Service Desk system Building, configuring and deploying desktop environments with commonly used desktop imaging tools Good More ❯

such as vSphere and Azure Virtual Desktops . Liaise with third-party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory . Experience troubleshooting … hardware and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and resolve complex IT issues independently . Previous experience in a public sector or enterprise IT More ❯

infrastructure EUC management. VIP support experience. Good knowledge of IMACD processes. Proficiency in Windows (10/11), Mac OS, iOS, and Android. Knowledge of SCCM or similar imaging tools. ITSM knowledge for handling service requests and incidents. Experience with ticketing tools like ServiceNow or Remedy. Experience with Intune or other MDM solutions. Software and application troubleshooting skills. Proficiency in … Microsoft Office 365. Skills IT Infrastructure Management, ITSM, SCCM Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr More ❯

service management principles. Leadership and team management skills. Excellent customer service and communication skills. Ability to manage multiple priorities and deliver results. Analytical and problem-solving skills. Proficiency in ITSM tools like ServiceNow or BMC Remedy. Understanding of the UK electricity market and regulations. Knowledge of cybersecurity and risk management in energy IT services. Familiarity with energy regulations and More ❯

Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. The ideal candidate will have strong organisational skills, a deep understanding of Smart … support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot and resolve technical issues internally or … have: Smart Metering/Energy Industry Experience – Prior experience handling meter faults, connectivity issues, or technical support within the energy sector. Ticketing & Email-Based Support – Familiarity with ServiceNow, Remedy, Zendesk, or industry-specific CRM/ticketing systems for efficient issue resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity issues, firmware updates, and common faults. More ❯

a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as More ❯

Windows OS, hardware, and enterprise applications. Coordinate with third-party vendors for escalations and hardware replacements. Document issues and resolutions in the IT service management system (e.g., ServiceNow, Remedy). Essential skills/knowledge/experience: (Up to 10, avoid repetition) Comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications. Application support: Support all More ❯

a Service Management toolset - Jira/Remedy/ServiceNow etc. Who you'll be working with The Change & Release Analyst role is part of IT Service Management (ITSM), which is a team of 12 individuals. The ITSM Change & Release team consists of 1 Lead and 5 Change & Release Analysts who are entirely responsible for the Change More ❯

and efficient IT operations. What you’ll bring: Experience in an IT Service Desk or customer support environment. Strong communication skills in English, both written and verbal. Familiarity with ITSM tools such as ServiceNow or Remedy. A passion for solving problems and helping people. Working knowledge of Windows OS, Microsoft Office, Active Directory, and Exchange. Understanding of networks, databases More ❯

smooth and efficient IT operations. What Youll Bring Experience in an IT Service Desk or customer support environment. Strong communication skills in English, both written and verbal. Familiarity with ITSM tools such as ServiceNow or Remedy. A passion for solving problems and helping people. Working knowledge of Windows OS, Microsoft Office, Active Directory, and Exchange. Understanding of networks, databases More ❯

in a fast-paced environment. Excellent communication, inter-personal, team working and task management skills. Experience with the following: Active Directory RSA Admin console Microsoft Exchange Intune BitLocker Remedy Microsoft Office Essential Criteria: We are interested in hearing from candidates who have the following capabilities: Excellent customer service skills and business knowledge including effective listening, patience, empathy and … the first point of contact for IT, Network & Telephony queries from Bank employees. The team provide crucial support to the Bank by recording, investigating, diagnosing and resolving incidents within ITSM (our call logging system). Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to More ❯

in a fast-paced environment. Excellent communication, inter-personal, team working and task management skills. Experience with the following: Active Directory RSA Admin console Microsoft Exchange Intune BitLocker Remedy Microsoft Office Essential Criteria: We are interested in hearing from candidates who have the following capabilities: Excellent customer service skills and business knowledge including effective listening, patience, empathy and … the first point of contact for IT, Network & Telephony queries from Bank employees. The team provide crucial support to the Bank by recording, investigating, diagnosing and resolving incidents within ITSM (our call logging system). Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to More ❯

troubleshoot and resolve issues. To Be Successful in The Role, You Will Have: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc. Strong technical troubleshooting skills. Excellent interpersonal and communication skills. Confident user of Microsoft Windows and common applications. Understanding of Database and Server Technologies. More ❯

search for a Head of IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed … multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem, change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations … to ensure consistent, value-driven service delivery. Ensure compliance with internal policies and external standards. Lead major incidents and crisis response when required. Build and lead a high-performing ITSM team with a culture of continuous improvement. Candidate Profile: 10+ years of IT service management experience, with 5+ years in a leadership capacity. ITIL v4 Expert certification or equivalent More ❯

We are seeking a skilled Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate will have experience in designing, developing, and implementing Remedy … team, you'll have fantastic opportunities to develop both yourself and our collective. As part of the team, you'll be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve … to the Remedy system and collaborate with cross-functional teams to integrate Remedy with other enterprise applications. Your skills and experience BMC Remedy ITSM Certification. Understanding of ITIL framework and best practices. Experience in cloud-based deployments of Remedy application. Wide-ranging experience in developing and customising workflows and integrations. Your More ❯

you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC … at various levels, including technical and customer-facing. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in ITSM, ITBM, ITOM, CSM, or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application More ❯

of data and technology, now and for generations to come. About the Role Reporting to the Head of Pre-Sales UKI , the Senior ServiceNow Solutions Consultant provides expertise across ITSM, HR, PA, CSM, ITBM, ITOM, Orchestration/Automation, and IT Security Operations . The role supports the sales team through pre-sales consulting, solution design, demonstrations, and strategic advisory … management, and delivery teams . Advise on solution architecture options, deployment strategies, and emerging technologies . Requirements: Strong pre-sales experience in Enterprise Service Management (ESM). Expertise in ITSM/ITIL , Cloud Computing, Automation, SIAM, and TOGAF. Hands-on knowledge of ServiceNow and other ESM platforms ( HP SM, IBM Tivoli, CA Unicenter, Cherwell, BMC Remedy ). More ❯

multiple locations. As part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes are implemented smoothly, risks are … for the Change & Release Lead when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency and focus Passion for continuous improvement and challenging the More ❯

multiple locations. As part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes are implemented smoothly, risks are … for the Change & Release Lead when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency and focus Passion for continuous improvement and challenging the More ❯

servers, networking, and storage technologies. Experience with virtual platforms (both client and server) and Microsoft Office products. Familiarity with incident, change & problem management disciplines and the Remedy ITSM toolset. Desired Skills/Experience Telephony and network experience. ITIL Certification and a deep understanding of ITIL principles, functions, and processes are a plus. Job Responsibilities: Execute processes supporting More ❯

user experience and productivity through mobile solutions Understanding of Service Management including change, incident, and problem management as it applies to a large corporate environment and use of an ITSM tool such as Remedy Experience working in a DevOps and/or Agile environment Scripting skills with Windows PowerShell We love hearing from anyone inspired to build More ❯

and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes processes More ❯

technologies. Knowledge of Linux servers, networking, and storage technologies. Experience with virtual platforms (client and server) and Microsoft Office products. Experience with incident, change & problem management disciplines and Remedy ITSM. Desired Skills/Experience Telephony and network experience. ITIL Certification and understanding of ITIL principles, functions, and processes is a plus. Job Responsibilities: Support IT infrastructure and resources More ❯

voice technologies. Knowledge of Linux servers, networking, and storage technologies. Experience with virtual platforms (client and server) and Microsoft Office. Familiarity with incident, change & problem management disciplines and Remedy ITSM. Desired Skills/Experience Telephony and network experience. ITIL Certification and understanding of ITIL principles and processes. Job Responsibilities: Supporting IT infrastructure and resources to deliver IT services More ❯

can-do attitude and a passion for customer service. Ability to manage multiple tasks efficiently. Good listening and analytical skills. Strong problem-solving mindset. Desirable Familiarity with CRM or ITSM tools (e.g., ServiceNow, Remedy). Ability to adapt quickly and think on your feet. Why This Role? – It Means More Than Just a Job Career Progression – Expand More ❯