1 to 25 of 47 Permanent Remote Monitoring and Management Jobs in England

Job Summary We're looking for a talented senior network engineer to join our team. The role will be split between the following areas: Projects: design, specification and implementation of high-availability network infrastructure, typically in the 50-500 user range. NOC: Ongoing network monitoring & management and improving our NOC function using RMM and other tools. Service Desk escalations: providing … a point of escalation to our 2nd line service desk engineers. Technical Skills You will have extensive knowledge and experience across the following areas that gives you the ability to carry out creation of high level and detailed designs, specification of equipment, liaising with vendors as required, overseeing installation including hands-on deployment and configuration, documentation, ongoing management and support … troubleshooting, and helping upskill the rest of the team. You will work across the full network stack and will need expert-level knowledge to design, specify, implement, troubleshoot, monitor and manage the full network stack including: Routers & Firewalls : SPI/DPI/UTM/next-gen physical & virtual firewalls including routing and HA configuration using relevant protocols Switching : Layer More ❯

Annual leave 20 days, increasing with level of service Up to £50,000, depending on experience Reports to Head of Project Management Sweethaven is part of the inTEC GROUP. We are education technology specialists and have a proven track record working with independent schools and colleges to deliver enterprise-grade IT systems, support and knowledge that enable quality, innovation and … excellence in education. Sweethaven education's offices are in Guildford and Reigate. Our group, spanning the UK and Ireland, consists of over 200 technology and communications experts committed to helping organisations work smarter through technology. We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications, and Infrastructure, providing a comprehensive and independent technology consultancy service. … We aim to assist organisations in understanding and extracting genuine value from their technology systems and investments. By collaborating with renowned brands across various sectors, as well as numerous independent and state schools, we integrate design, processes, and technology to achieve organisational goals and deliver outstanding client experiences. Our clients enjoy technology services that blend the expertise and scale of More ❯

Job Summary We're looking for a senior Senior IT Technician to join our team. The role will be split between the following areas: Projects: network, infrastructure and cloud implementations for our small & midsize clients. NOC: Managing and improving our NOC function using RMM, MDM and other tools. Service Desk escalations: providing a point of escalation to our 2nd line … desk engineers. Technical Skills You will have broad experience across the following tech stack that gives you the ability to participate in all stages of projects including high level and detailed design, specification of equipment, liaising with vendors as required, overseeing installation including hands-on deployment and configuration, documentation, ongoing management and support, troubleshooting, and helping upskill the rest of … the team. Networking skills across routing, switching & WiFi to design, build and support networks serving 10 users to 2,000 users. Subject matter expert level knowledge of VLANs, HA protocols and WiFi setup and troubleshooting using multiple vendors including Cisco, Meraki, Unifi and Mikrotik. Windows Server including virtualisation with Hyper-V Storage in a virtualised environment Database familiarity with MS More ❯

unified IT solutions that simplify the way IT organizations work. We are currently looking for a Site Reliability Engineer to join our SRE team in the Platform Engineering organization and help us scale our products to millions of end-users. We are looking for individuals with a passion for automation and observability, ensuring the quality and availability of our services. … Location - We are flexible on remote working from home, if you are based in the UK or Germany. This is a fully remote position with the option to be hybrid if you prefer. On Call Requirements - Participate in our 24x7 on-call rotation, SCRUM, and deployment planning. We hire the best software engineers, but experience in our stack can't … hurt: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions of user endpoints and running as a scalable cloud service in AWS . Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What you'll be doing Diagnose and resolve complex application and infrastructure issues Participate in our 24x7 on-call rotation More ❯

unified IT solutions that simplify the way IT organizations work. We are currently looking for a Site Reliability Engineer to join our SRE team in the Platform Engineering organization and help us scale our products to millions of end-users. We are looking for individuals with a passion for automation and observability, ensuring the quality and availability of our services. … Location - We are flexible on remote working from home, if you are based in the UK or Germany. This is a fully remote position with the option to be hybrid if you prefer. On Call Requirements - Participate in our 24x7 on-call rotation, SCRUM, and deployment planning. We hire the best software engineers, but experience in our stack can't … hurt: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions of user endpoints and running as a scalable cloud service in AWS . Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What you'll be doing Diagnose and resolve complex application and infrastructure issues Participate in our 24x7 on-call rotation More ❯

IT solutions that simplify the way IT organizations work. We are currently looking for a Senior Site Reliability Engineer to join our SRE team in the Platform Engineering organization and help us scale our products to millions of end-users. We are looking for individuals with a passion for automation and observability, ensuring the quality and availability of our services. … Location - We are flexible on remote working from home, if you are based in the UK or Germany. On Call Requirements - Participate in our 24x7 on-call rotation, SCRUM, and deployment planning. We hire the best software engineers, but experience in our stack can't hurt: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions of user endpoints … and running as a scalable cloud service in AWS . Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What you'll be doing Diagnose and resolve complex application and infrastructure issues Participate in our 24x7 on-call rotation, SCRUM, and deployment planning Perform Root Cause Analysis (RCA) and provide recommendations for application teams More ❯

Surrey, who are recruiting for a 3rd Line Service Desk Engineer, with experience in a similar 2nd/3rd line role in an ITIL environment with knowledge of desktop and server operating systems, AZURE, O365, SaaS, MDM, Active Directory, Exchange, O365, GPO, basic networking, virtualisation (VMware, Hyper-V) and scripting (Batch, PowerShell) As a 3rd Line Service Desk Engineer, you … will be providing IT support to end users. Provide expert support and resolution on complex incidents and processes related to IT & Security. Participate in IT projects and handle incoming requests and changes to the Service Desk & Cyber Security team via telephone, e-mail, and ticketing system, when appropriate, to ensure courteous, timely and effective resolution of end user issues within … per annum 22 days annual holiday (Increase to 27, 1 additional day per year worked) Healthy contributed pension scheme Private Health Care including the family Training and development Some of the main duties of the 3rd Line Service Desk Engineer Responsibilities: Handle incoming requests and changes to the Service Desk & Cyber Security team via telephone, e-mail, and ticketing system More ❯

are recruiting an experienced, hands-on technical leader to join as our most senior engineer. This is a vital in-office role, central to complex infrastructure projects, cloud migrations, and overall technical standards across our client base (primarily schools). This person will be the technical escalation point for all L3 issues and the role model for our engineering team. … Long-term, this post may evolve into a Technical Director role with senior leadership responsibility and significant influence over the future direction of the business Core Responsibilities Lead and deliver infrastructure and cloud migration projects (Microsoft 365, SharePoint), typically involving transitions from on-premises servers to the cloud. Specify, quote, plan, and deliver technical solutions with rigour and excellence. Act … as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware, mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools More ❯

are recruiting an experienced, hands-on technical leader to join as our most senior engineer. This is a vital in-office role, central to complex infrastructure projects, cloud migrations, and overall technical standards across our client base (primarily schools). This person will be the technical escalation point for all L3 issues and the role model for our engineering team. … Long-term, this post may evolve into a Technical Director role with senior leadership responsibility and significant influence over the future direction of the business Core Responsibilities Lead and deliver infrastructure and cloud migration projects (Microsoft 365, SharePoint), typically involving transitions from on-premises servers to the cloud. Specify, quote, plan, and deliver technical solutions with rigour and excellence. Act … as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware, mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools More ❯

Infrastructure Monitoring & Support Engineer - 3 Positions Available! To £45,000 + Excellent Benefits (Negotiable for the right person) Hybrid Role with an Exceptional Number of Days off Work Location: London (SE1) or Newport in Wales (NP10) Enterprise Microsoft Consulting Partner Rapidly growing organization - 50% revenue growth last year Enviable Company Culture with an Inclusive and Fun Atmosphere "Without a doubt … the people within this organization are the best thing about working here. Everyone is friendly, down to earth, and happy to help which makes for a dynamic and caring work environment. I don't dread going into the office, I love it here" - Current Employee "A super-slick company in a booming sector - Work for a Multi-award-winning Group … Cloud Decisions have partnered with an ultra-high growth and super slick Consultancy practice. The consultancy is at a new stage of growth and fresh development pathways have been set to assist more clients with their transformation journeys into the Cloud and beyond. The consultancy offers high-level support to help them deliver their projects. Founded in 2006, this established More ❯

services, responsible for leading a team of 3rd Line engineers as well as conducting 3rd Line Engineer duties, with an expected split of 70%/30% between 3rd Line and Team Lead responsibilities. Reporting to the Service Delivery Manager, you will ensure the effective resolution of support tickets, manage escalations, and maintain high levels of customer satisfaction. You will work … closely with our Infrastructure Team Managers and other Support Team Leads, playing an integral role in maintaining the operational efficiency of our service desk support. KEY TASKS Team Lead: Line management of the 3rd Line Support Team Conduct weekly 1-on-1s with team members, including ticket reviews Ensure engineers meet KPIs and adhere to SLAs Guide engineers in adopting … correct technical approaches Manage team workload effectively Handle escalations and liaise with customers Manage problem records assigned to the 3rd line Represent the team at CAB meetings as a technical authority Participate in Service Level Management meetings Support: Monitor 3rd line escalation queue and ensure tickets are addressed within SLAs Assess and resolve 3rd line tickets within agreed SLAs Propose More ❯

Doherty Associates (DA) has successfully delivered IT support and consultancy services for the past 30 years to a world-renowned international client base. Our focus is on the professional and financial services sector, including leading private equity, venture capital, and top UK law firms. We have four Microsoft Solution Partner designations, a Tier 1 Microsoft CSP relationship, and are ISO27001 … ISO9001 accredited. Our clients rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, data and BI, cyber security, governance and compliance, and networking. We have built a reputation as a company that cares about our customers, keeps our promises and delivers quality. About the role We are growing our field support team and now looking … for an experienced engineer to provide customer support directly at customers sites. You will be mainly based in our London office but travel, as and when needed, to various customer sites (in London) to support users and key stakeholders in resolving technical problems. While technical skills are important to be able to resolve technical problems, to be successful in this More ❯

organisations optimise their technology landscape. Renowned for delivering reliable, cutting-edge solutions, we’ve built long-standing relationships with clients who trust us to keep their systems secure, efficient and ready for what’s next. Our workplace culture is something we’re genuinely proud of clear communication, mutual respect, and a genuine commitment to growth are at the heart of … how we operate. Team members tend to stay for the long haul, because we invest in their development, encourage initiative, and reward excellence. If you're driven, curious, and serious about making an impact, you'll fit right in. HEAD OF SERVICE DELIVERY: Strategic Service Leadership Own and evolve the overall service delivery model , ensuring it remains scalable, efficient, and … customer focused. Define and refine KPIs, SLAs, and service reporting frameworks that enable transparency, accountability, and partner retention. Collaborate with the executive team to align service delivery strategy with wider business goals and customer expectations. Lead cross-functional planning and execution of service improvement initiatives and internal transformation projects. Operational Excellence Oversee the day-to-day performance of technical support More ❯

organisations optimise their technology landscape. Renowned for delivering reliable, cutting-edge solutions, we've built long-standing relationships with clients who trust us to keep their systems secure, efficient and ready for what's next. Our workplace culture is something we're genuinely proud of clear communication, mutual respect, and a genuine commitment to growth are at the heart of … how we operate. Team members tend to stay for the long haul, because we invest in their development, encourage initiative, and reward excellence. If you're driven, curious, and serious about making an impact, you'll fit right in. HEAD OF SERVICE DELIVERY: Strategic Service Leadership Own and evolve the overall service delivery model , ensuring it remains scalable, efficient, and … customer focused. Define and refine KPIs, SLAs, and service reporting frameworks that enable transparency, accountability, and partner retention. Collaborate with the executive team to align service delivery strategy with wider business goals and customer expectations. Lead cross-functional planning and execution of service improvement initiatives and internal transformation projects. Operational Excellence Oversee the day-to-day performance of technical support More ❯

Title: Associate Director, Procurement Location: UK/Remote Reports to: Director of Finance Department: Finance, Procurement Team Employment Type: Full-time About Atlas Technica Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our … uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values , thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while … promoting professional and career development for our Team Members. Join Atlas Technica now! The Associate Director, Procurement is a key member of the Finance team, reporting to the Director of Finance. As we scale, the procurement function becomes critical to managing our vendor ecosystem, maintaining regulatory compliance, and delivering value-added services. Role Summary We are seeking a strategic and More ❯

Azure/O365 - Cheltenham Fully onsite work!!!!!!! £45,000 - £60,000 salary A leading Cheltenham client seeks a hands-on Technical Lead to drive complex infrastructure projects, cloud migrations, and maintain technical standards. The role serves as the L3 escalation point and engineering team role model, with potential to advance to Technical Director and senior leadership. Key skills and responsibilities … Led Microsoft 365, SharePoint, and Azure/cloud migration projects from scoping to rollout. Delivered technical solutions and infrastructure migrations, ensuring quality and acting as escalation point. Developed and maintained cybersecurity strategies aligned with industry standards. Built secure user devices and managed device integrity and anti-malware. Implemented proactive monitoring and automation tools for predictive operations. Drove service management improvements … including ticketing and root cause analysis. Ensured robust backup strategies and data integrity across on-premises and cloud. Expert in infrastructure, endpoint security, network services, RMM, and ITIL-based service delivery. All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity Develop More ❯

IT Support Engineer Worthing, West Sussex Office-based with Some Client Travel £28,000 £32,000, depending on experience About Us Were Counterpoint a fast-growing IT support and consultancy firm based in Worthing. We work with creative businesses, schools, and charities across the UK, delivering modern, reliable IT solutions that work for real people. Our clients use a mix … of Apple and Microsoft technologies, and were proud to offer strong support across both platforms. While were known for our Mac expertise, many of our client environments are Microsoft-first and this role will focus on delivering expert support in Microsoft 365, Intune, Azure AD and Windows 11, while also contributing to Mac support where needed. Youll join a capable … close-knit team that values clarity, quality and a calm, user-friendly approach. The Role As an IT Support Engineer, you'll be responsible for delivering on-site and remote support to both internal users and external clients. Youll be supporting a mix of Windows and Apple devices, primarily within cloud-based environments (Microsoft 365 and Google Workspace), as well More ❯

opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team's professional growth. The Role: We … are looking for an experienced Tier 2 Service Desk Engineer to join a growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to … probation, hybrid working (3 days in office, 2 days from home) Pension scheme Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles. Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. Football industry exposure: Investment in football clubs, early access to cutting More ❯

Title: IT Helpdesk Technician (1st Line Support) - Hybrid/Harrogate Location: Harrogate (3 days office/2 days home) Salary: Up to c.£30,000 DOE + Generous Weekend and Bank Holiday On-Call Allowance Why Apply? This is an exciting opportunity for an experienced IT Helpdesk Technician to work in a modern, technology-driven environment, supporting a leading private … sector organisation during a transformative migration to Microsoft Azure. You'll be part of a forward-thinking team where your input will be valued, your ideas will be heard, and your work will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1st line IT support both remotely and on-site Manage and resolve incidents via the … IT Service Management platform Configure, deploy, and maintain laptops, desktops, and corporate devices Support Microsoft 365 suite including Teams, SharePoint, and Exchange Manage Active Directory and Microsoft Entra ID (formerly Azure AD) Oversee device management and security through Microsoft Intune Provide VoIP support (3CX) and assist with basic networking issues (DHCP, DNS, VPN) Support Apple devices, including iPads, MacBooks, and More ❯

Employer description: Hamilton Group is a UK-based IT support company offering comprehensive services like managed IT support, cybersecurity, cloud technology, hosted VoIP and Microsoft 365 solutions to businesses nationwide. They are known for their rapid response times and proactive approach to IT issues. As an apprentice you’ll gain real-world experience while developing your skills through a funded … apprenticeship programme. If you're enthusiastic, eager to learn, and looking to build a career in IT – this is your chance! Responsibilities: Set up, configure and upgrade IT equipment including printers, routers, switches, and RAM Configure VLANs and support network device setup and maintenance Install and update operating systems, office suites and software packages Apply regular system updates, security patches … and driver installations through remote management tools Respond to support tickets and technical queries across multiple channels – phone, email, messaging and video Provide timely first-line support for internal users and external clients Troubleshoot hardware, software and network issues using tools such as an RMM, Task Manager and Wireshark Work with documentation platforms (IT Glue, Halo PSA) to log support More ❯

encouraged to apply.* To apply, please email Who are the client? Our client is a trusted Managed Services Provider (MSP) based in Surrey, known for delivering dependable IT solutions and outstanding customer service. Their offerings include IT support, cloud solutions, infrastructure services, and more. They work across multiple sectors, delivering tailored support and long-term partnerships that empower business growth … Technician to join their dynamic team. What will you be doing? As a First Line Support Technician, you'll be the first point of contact for clients, delivering efficient and friendly IT support. You'll handle incoming queries via phone, email, and ticketing system, resolving technical issues remotely and escalating when necessary. Working as part of a collaborative service desk … paced MSP environment. What will you need? * Previous experience in a First line support or service desk role, ideally within an MSP* Strong knowledge of Windows 10/11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)* Familiarity with Active Directory - password resets, user creation, and account management* Basic troubleshooting skills for hardware, printers, and networking issues* Excellent communication skills and More ❯

to join a well-established, fast-growing Managed Service Provider (MSP) based in Leeds. This is a key role responsible for driving new business across Managed Services, Professional Services, and Cloud Solutions, working alongside a high-performing technical and marketing team. You’ll have the autonomy to drive sales using your own proven methods, including outbound campaigns and lead generation … to leveraging warm accounts and marketing-qualified leads. This role offers uncapped earning potential and a clear path to success in a business that prioritises solution quality over quick wins. Key Responsibilities: - Generate new business across Managed IT Services, Professional Services, and Microsoft licensing - Manage end-to-end sales cycles from discovery through to contract close - Lead and execute outbound … sales campaigns (email, LinkedIn, webinars) - Work with presales and technical teams to build tailored IT solutions - Qualify and progress opportunities using the MEDIC sales framework - Handover to project and service delivery teams for onboarding - Collaborate with marketing to refine messaging based on market feedback Requirements: - Minimum 5 years’ experience in a Managed Service Provider (MSP) or IT services business - Proven More ❯

to join a well-established, fast-growing Managed Service Provider (MSP) based in Leeds. This is a key role responsible for driving new business across Managed Services, Professional Services, and Cloud Solutions, working alongside a high-performing technical and marketing team. You ll have the autonomy to drive sales using your own proven methods, including outbound campaigns and lead generation … to leveraging warm accounts and marketing-qualified leads. This role offers uncapped earning potential and a clear path to success in a business that prioritises solution quality over quick wins. Key Responsibilities: - Generate new business across Managed IT Services, Professional Services, and Microsoft licensing - Manage end-to-end sales cycles from discovery through to contract close - Lead and execute outbound … sales campaigns (email, LinkedIn, webinars) - Work with presales and technical teams to build tailored IT solutions - Qualify and progress opportunities using the MEDIC sales framework - Handover to project and service delivery teams for onboarding - Collaborate with marketing to refine messaging based on market feedback Requirements: - Minimum 5 years experience in a Managed Service Provider (MSP) or IT services business - Proven More ❯

2nd Line IT Support Engineer Location: Huddersfield Salary:£28,000 - £35,000 Join a fast-paced, customer-focused IT Managed Services Provider (MSP) that delivers industry-leading IT support and technical solutions to a broad range of clients. We're seeking a skilled 2nd Line Engineer to strengthen our Service Delivery team and help our clients achieve seamless IT performance. … About the Role: As a 2nd Line Engineer, you will play a key role in resolving escalated technical issues, assisting in project delivery, and maintaining client infrastructure across both on-premise and cloud environments. You'll collaborate with 1st and 3rd line engineers, attend on-site visits, and work closely with clients to deliver prompt and efficient support. Key Responsibilities … Troubleshoot and resolve escalated support issues (remote and on-site) Monitor client infrastructure using RMM tools and respond proactively Deliver project work to time and budget, following best practices Configure, install, and document IT hardware (e.g., servers, firewalls, laptops) Maintain and update system documentation and change logs Escalate complex issues to 3rd line support when necessary Support technologies including Windows More ❯

support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you. This is an ideal role for someone who wants to develop their skills … in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same. The role's main responsibilities:- Providing technical support via telephone … and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with More ❯