1 to 25 of 26 Permanent Remote Monitoring and Management Jobs in England

The Company Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role: As a 3rd Line Service Desk Engineer, you will play a crucial role in delivering support to ensure our clients' business systems operate cost-effectively and robustly. What … you will do: Acting as a single point of contact for our customers, you will manage all tickets within SLA and serve as an escalation point for junior team members. Your responsibilities will also include implementing internal improvements and overseeing knowledge management and documentation. About You: To be successful in … Desk/MSP in a similar role. Relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Azure Administrator Associate). An appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. You will have experience with: Microsoft Cloud solutions, Office 365, and Azure. Device Management and Remote Systems more »

Join Our Team in Manchester as a 2nd and 3rd Line Support Engineer! Are you a tech enthusiast with at least 2 years' experience in 3rd line support and 5 or more years in IT support overall? Join Antar Information Technology Ltd and be part of a dynamic team where … your skills are valued and your career can flourish. 2nd and 3rd Line Support Engineer Manchester, M33 7AN 37.5 hours per week, Monday to Friday Permanent position £35,000 - £40,000 per annum Full UK driving licence and own vehicle required Please Note: Applicants must be authorised to work in … the UK Founded in 1984, Antar Information Technology Ltd is a leading provider of IT Managed Services, Cyber Security, and Telecoms for diverse SME clients. Based in Sale, South Manchester, we pride ourselves on exceptional customer service and tailored IT solutions. We manage IT needs on-premise and in the more »

The Opportunity: Avantor is looking for a customer-centric and detail-oriented IT Support Engineer to join our Help Desk/Site Support team in Lutterworth! Your primary focus will be to provide front line IT support to our internal customers, ensuring the IT needs of our local facility are … met. Are you communicative and passionate about helping others? If so-read on! This role will be a full-time position based in our Lutterworth, UK office with some flexibility to occasionally work remotely. You will have the opportunity to combine your tech background, problem-solving skills and administration skills … solutions for our internal customers as well as the team in achieving their goals. If you have the drive to provide exceptional customer service and an analytical mindset -let's talk! The team Avantor's Help Desk/Site Support team is part of our Information Technology business unit. You more »

passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls. The ideal candidate will already … have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service. Responsibilities: Deliver an exceptional standard of customer service Provide 1st Line Support via remote tools … and telephone to customers Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed Liaise with 3rd party vendors Prioritising workloads and complete service desk tickets in line with SLAs Ensuring documentation is accurate Required Skills: Exceptional verbal and written communication skills Exceptional customer service skills Can do more »

The Company Syntax Integration is a boutique managed services provider, primarily serving clients in the financial, property, and investment sectors. The Role As a 2nd Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA … About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. Appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. Relevant certifications (e.g., Microsoft 365 Fundamentals and Microsoft Azure Fundamentals). You will have experience with: Microsoft … Cloud solutions, Office 365 (Exchange Online, SharePoint Online, OneDrive for Business). Device Management and Remote Systems, i.e., Intune, Datto RMM, TeamViewer. Strong understanding of Windows Server Operating Systems, Windows and MacOS. Good experience with laptop/desktop hardware troubleshooting. Practical knowledge of DNS, DHCP, Active Directory, Hyper-V, Exchange more »

I am partnered with a national commercial law firm who are seeking a skilled Senior IT Support Technician to provide invaluable 1st and 2nd line support to their team of legal professionals. This is a mix of remote working and coming into the office (Northwest England) when required to deal … with any IT issues. Role Responsibilities: Provide comprehensive 1st and 2nd line support to lawyers and staff, ensuring minimal downtime and maximum productivity. Monitor hardware and software upgrades, implementing changes seamlessly to optimize system performance. Liaise effectively with 3rd party IT providers to troubleshoot and resolve complex technical issues. Manage … software licenses, including Office 365, ensuring compliance and cost-effectiveness. Demonstrate proficiency in supporting Microsoft 365 and other essential software products such as Adobe, Mimecast, Docusign, and RMM/MDM. Oversee hosted systems used in the legal profession, including the firm’s Case Management System, to maintain operational efficiency. Skills more »

Our client is seeking a versatile, communication-savvy professional to operate at various depot locations as part of their IT team, providing onsite and remote support and maintenance of software, hardware, and the company intranet. Help deliver a reliable and efficient service for IT users in this engaging role! Join … all desktop/server technology into the Azure cloud. This is your chance to be part of an exhilarating transformation, accelerate your learning curve, and contribute to the team's groundbreaking achievements. Role & Skills: - Provide technical support and maintenance of desktop, mobile devices, peripherals, and software to deliver exceptional service … to our client's IT users. - Organise the configuration, delivery, and installation of hardware and software, ensuring users can function efficiently. - Assist in delivering small to medium-sized IT projects involving the company's network infrastructure and desktop estate. - Provide a "customer-first" approach to ticket management, adhering to our more »

looking for an experienced IT Field Consultant to join there established support team in Tamworth. You will primarily be based in the Tamworth office and you will be respoinsible for working on customer equipment and services in both support and provisioning role. The role will be divided between remote and … on site work in the midlands area. You will be a strong team player and will be expected to understand the requirements of a role providing client support and implementations. You must be able to communicate well and be able to establish good working relationships with the clients customer base. … This will be a Hybrid role with 3 office and 2 home working days. Essential skills required: Microsoft 365 (Including Sharepoint, Exchange Online) Azure Active Directory On Premise Active Directory Microsoft InTune Business Continuity and Disaster Recovery methods Virtual Environments (Microsoft Hyper-V, VM-Ware) Desirable skills required: Networking concepts more »

in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 – 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: • Provide remote Technical … Support with occasional customer visits • Provide assistance by phone, email and/or using a ticket management system • Update the internal knowledgebase with issue resolution details • Mentor and assist junior team members Skills & Experience • Good communication, documentation and customer service skills • Experience of supporting the following: • Microsoft server operating systems … Microsoft Exchange • Microsoft Active Directory • VMware and/or Microsoft Hyper-V (VMware preferred) • Microsoft Office 365 • Veeam Backup & Replication • Microsoft Windows Desktop Operating Systems • Experience of working in a busy MSP environment • Experience of configuring and supporting network devices such as Firewalls and Switches • Good understanding of principles of more »

has arisen for large MSP based in Kent for a Senior Helpdesk Engineer (L2/L3). You will be responsible for providing 2nd and 3rd Line Support to over 2000 users across Kent and the Southeast. The role is office based with occasional visits to client premises to provide … on-site support as and when required. As a business, they understand that career progression is important, so they actively support their engineers in completing professional training and certification (particularly for Microsoft 365 & Azure). In addition to helpdesk progression, there is the potential to gain exposure to more advanced … areas of IT by working alongside the Projects and Cyber teams. Role & Responsibilities: Technical Support: Provide 2nd/3rd line support for hardware and software issues across multiple endpoints. Diagnose and resolve technical issues escalated from 1st line support. Manage and resolve complex technical incidents and service requests efficiently. Ensure more »

looking for an experienced IT Field Consultant to join there established support team in Tamworth. You will primarily be based in the Tamworth office and you will be respoinsible for working on customer equipment and services in both support and provisioning role. The role will be divided between remote and … on site work in the midlands area. You will be a strong team player and will be expected to understand the requirements of a role providing client support and implementations. You must be able to communicate well and be able to establish good working relationships with the clients customer base. … This will be a Hybrid role with 3 office and 2 home working days. Essential skills required: Microsoft 365 (Including Sharepoint, Exchange Online) Azure Active Directory On Premise Active Directory Microsoft InTune Business Continuity and Disaster Recovery methods Virtual Environments (Microsoft Hyper-V, VM-Ware) Desirable skills required: Networking concepts more »

Exciting Opportunity: Centralised Services IT Engineer Location: Remote (UK) Salary: £35,000 - £42,000 (Depending on Experience) Overview: Our esteemed client is seeking a skilled and proactive Centralised Services IT Engineer to join their dynamic team. This role is pivotal in managing critical IT infrastructure components, including Datto RMM and … serving as a key escalation point for the service desk team. The ideal candidate will possess meticulous attention to detail, robust problem-solving abilities, and a proactive approach to identifying and implementing improvements to enhance overall performance. Responsibilities: Provide technical guidance and support to Service Desk engineers as an escalation … point when needed. Administer Datto RMM platform to ensure optimal functionality and performance. Manage ESET portal for endpoint security management, including configuration, monitoring, and troubleshooting of security policies. Monitor server infrastructure using appropriate tools and techniques to ensure uptime, performance, and security compliance. Identify and resolve potential issues related to more »

OryxAlign Profile OryxAlign has grown very successfully since its inception in 2006 and is now a highly respected Managed Services Provider with a well-established and growing brand and client base. The company has invested significantly in its people and business infrastructure over this period and continues to do so … we now employ more than one hundred staff in our London, Manchester, and Manila offices. OryxAlign’s business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as … technical support to OryxAlign’s diverse client base. The Support Engineer will have a 1st line skill set in network, telephony, wireless, backup, server, and desktop administration. Along with desk side support, having exceptional communication skills, attention to detail and working to a very high standard. 1st Line Support Engineers more »

Job Title: HPC Data Centre Operations Manager Salary: Band E S1- £53,818 to £59,199 gross per annum (dependent on skills and experience) Location: Science and Technology Facilities Council, Daresbury Laboratory, Warrington Hours: Full time (We understand the importance of work-life balance, and are happy to discuss the … of flexible working with applicants) Contract Type: Permanent This role requires SC Clearance- Please see end of role profile to see eligibility criteria Come and do the kind of computing that got you into technology in the first place. Work with cutting-edge tech and world-leading scientists and engineers. … And harness the power of some of the country's most advances supercomputers to tackle work that improves daily life in the UK and far beyond. Put simply, come and discover the impact you can make when you're equipped, encouraged and inspired to perform to your very best. About more »

they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required. Essential: Detailed knowledge of Microsoft Windows Desktop and Server Experience of … supporting Microsoft 365 Networking knowledge and experience Full clean UK driving licence (for manual vehicle) Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell … and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal Attributes: Good team player Passionate about IT Positive and enthusiastic Willingness to continuously learn and progress Can communicate confidently Professional and dependable Able to work well under pressure and multi-task Benefits Fun working environment more »

they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required. Essential: Detailed knowledge of Microsoft Windows Desktop and Server Experience of … supporting Microsoft 365 Networking knowledge and experience Full clean UK driving licence (for manual vehicle) Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell … and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal Attributes: Good team player Passionate about IT Positive and enthusiastic Willingness to continuously learn and progress Can communicate confidently Professional and dependable Able to work well under pressure and multi-task Benefits Fun working environment more »

they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required. Essential: Detailed knowledge of Microsoft Windows Desktop and Server Experience of … supporting Microsoft 365 Networking knowledge and experience Full clean UK driving licence (for manual vehicle) Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell … and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal Attributes: Good team player Passionate about IT Positive and enthusiastic Willingness to continuously learn and progress Can communicate confidently Professional and dependable Able to work well under pressure and multi-task Benefits Fun working environment more »

they are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required. Essential: Detailed knowledge of Microsoft Windows Desktop and Server Experience of … supporting Microsoft 365 Networking knowledge and experience Full clean UK driving licence (for manual vehicle) Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell … and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal Attributes: Good team player Passionate about IT Positive and enthusiastic Willingness to continuously learn and progress Can communicate confidently Professional and dependable Able to work well under pressure and multi-task Benefits Fun working environment more »

excellent level of customer service to all their clients; they recognise that IT isn’t all about computers – It’s about developing personal relationships and becoming a reliable partner. Their aim is to make their clients’ IT work in the best way for them. Salary: £28,000 - £40,000 Location … work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, IIS, Cisco Internetworking, VPN's, firewalls, backup systems and more. Responsibilities for the 2nd … Line Support Engineer: IT Support relating to technical issues involving Microsoft’s core business applications and operating systems Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Terminal Services, and Citrix Monitor the remote monitoring and management system more »

Managed Service Provider in Kent for a Level 1/2 Support Engineer. You will be responsible for 1st/2nd line technical support and will be required to visit client premises to provide on-site support when required. Role & Responsibilities: Provide desk-side and remote based end-user support … to troubleshoot issues and problems with equipment and/or systems. Setting up accounts for new users. Repairing and replacing equipment as necessary. Administering Microsoft 365. Undertaking ad-hoc projects as instructed by the IT Manager and Management Team. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. … Maintaining and updating technical documentation regularly Essential Skills & Experience: Detailed knowledge of Microsoft Windows Desktop and Server Experience of supporting Microsoft 365 Networking knowledge and experience Full clean UK driving licence (for manual vehicle) Candidate must pass DBS check Desirable: Microsoft Professional Certification Experience of deploying and managing Azure solutions more »

RIGHT TO WORK THIS IS A FULLY ON SITE BASED ROLE About Us: As we continue to grow, we are seeking a collaborative, experienced, and motivated Office 365 Technical Consultant to join our team. This role is integral to delivering high-quality solutions to our clients. Role Overview: In this … position, you will be responsible for designing, implementing, and supporting Office 365 solutions tailored to meet our client's business needs. You will provide technical guidance and best practices to ensure optimal performance and security of Office 365 services. Key Responsibilities: Analyse client's current IT environments and business processes … to recommend Office 365 solutions. Migrate data and applications from on-premises or other cloud platforms to Office 365. Perform regular monitoring and maintenance of customer systems. Ensure appropriate escalation actions are taken for tickets. Manage client relationships professionally, responding to inquiries and developing existing business. Document and update technical more »

exceptional level of service. We aim for lasting partnerships with our clients. In this role, you will provide technical support to our customers, colleagues, and internal stakeholders through various communication channels, including phone, Teams/Zoom, and email. This position is primarily office-based , with the flexibility to work from … home upon request. However, you must be located in and around the Newton Le Willows area. Key Responsibilities: Provide 1st/2nd line support for Microsoft's core cloud business applications and operating systems. Support services for on-premise Microsoft-related technologies: Windows Server, Exchange, SharePoint, etc. Manage and maintain … clients' infrastructure and cloud services, such as Microsoft 365. Monitor clients' systems via remote monitoring tools. Escalate complex issues to a 3rd Line engineer when necessary. Ensure effective ticket management and communication with clients. Participate in the on-call service rotation (1 in 5 weeks). The Company IDT offers more »

2nd Line Service Desk Engineer. As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure … courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per … year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user more »

a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually … refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of … London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. About the role: We are looking for an ambitious IT Support Specialist - Tier 1, Apprentice, to join our Helpdesk Team, working from our Eccles office. This is the perfect opportunity more »

1st Line Support Consultant, Kidlington, £20,000 - £25,000 Our client are a leading IT Managed Service provider in Oxfordshire and are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Consultant to join their expanding team. The successful candidate will join a busy, friendly team and be … a first-class, customer-centric service to clients. The ideal candidate will already have experience of working in a Managed Service environment, be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service. Responsibilities: Deliver an exceptional standard of customer … service Provide 1st Line Support via remote tools and telephone to customers Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed Liaise with 3rd party vendors Prioritising workloads and complete service desk tickets in line with SLAs Ensuring documentation is accurate Required Skills: Exceptional verbal and written more »