16 of 16 Permanent SIAM Jobs in England

Centre locations and legacy application consolidation 5.Solution and service design and delivery within an Agile development environment. 6.Hosted solutions, services and data centres including co-Location (and integration into SIAM Service Management models) Qualifications Essential 1.An IT related degree or 2.equivalent Industry Recognised Qualifications e.g. CISSP, CISMP, CCP, ISO 27001 implementer. 3.Significant demonstrable experience in two of the of the More ❯

just enough' control, and that complex operational deployments to customers are 'right first time'. As required the Senior Service Lead will lead the development of initiatives to support SIAM intelligent operations, including data quality and analytics, management insight and reporting. Who you are We're looking for someone with the following skills/experience: Lead and continuously improve IT More ❯

skills. Ability to remain calm, logical, and professional under pressure. Proven ability to prioritise, multitask, and take ownership. Comfortable leading senior stakeholders through high-impact incidents. Desirable: ITIL Intermediate, SIAM Foundation, or Lean Six Sigma certifications. Experience in a Managed Services environment. What can we offer you? Referral Bonus Earn £1000 when you refer a friend to join us! Endless More ❯

informally, with all stakeholders Demonstrates understanding and knowledge of audience and tailors message and delivery method accordingly Desirable skills/experience you may have Experience of working in a SIAM environment Working knowledge of Agile methodologies eg Scrum, Kanban Relevant qualification or relevant industry knowledge and experience Experience with working with offshore managed service providers 35 The partnership We're More ❯

System Design, Business and Technical Analysis and/or Management of a significant ICT implementation Desirable TOGAF certification or equivalent Experience of working in an agile environment ITIL or SIAM Certification Undertaken GDS Assessor training Employer details Employer name NHS Business Services Authority Address Stella House (Newcastle) or Ridgeway House (Middlebrook) Goldcrest way, Newburn Riverside Newcastle Upon Tyne NE15 8NY More ❯

Over 5 years of experience working in IT support roles for customer-facing technologies. Management Experience: Proven track record in managing teams & handling escalations. Certifications: Advanced ITIL, Test Management, SIAM, Cyber Security, Customer Service Experience of ServiceNow functionality Experience of Testing tools functionality Experience with IT systems, networks, & software. Mentor, & develop a suppliers team. Handle complex technical issues & escalations. Ensure More ❯

specific standards and regulations. Strong familiarity with NHS-specific standards, particularly regarding information governance and cyber security. Proven experience of working with and instructing a multi-supplier environment (e.g., SIAM model) to deliver digital services. Desirable Experience of community services Experience of working with colleagues in NHS Trusts, ICSs, and Local Authorities Skills and knowledge Essential Good working knowledge of More ❯

offerings. - Proven track record of exceeding quotas and closing complex, service-led deals. - Strong understanding of value selling in the context of recurring service delivery. - Familiarity with ITSM or SIAM frameworks is a strong plus. - High energy, curiosity, and a proactive, self-starter mindset. - Excellent communication, presentation, and relationship-building skills. - Hands-on experience with CRM and sales tools (e.g. More ❯

Methodology (GTM). The role will also oversee each of the transition streams. Notably the resourcing (working with HR on TUPE), Knowledge Transfer, Processes - working with CIS via the SIAM layer, tooling - ensuring all the team/resolver group/squad detail is fed into whatever ITSM tool is used, or dev tracking tools such as JIRA, understanding any WIP More ❯

Select how often (in days) to receive an alert: IT Service Architect Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Architect is responsible for defining and maintaining the architectural blueprint that underpins the Service Integration and Management (SIAM) function. This role ensures that service, process, and tooling architectures are designed to enable seamless integration, governance, and performance across internal … teams and external service providers. Operating at the intersection of service design and enterprise architecture, the SIAM Architect ensures that all architectural decisions support ITIL-aligned service management, operational efficiency, and strategic transformation. RESPONSIBILITIES Define and maintain the high-level service and solution architecture for the SIAM function, ensuring alignment with enterprise architecture principles and ITIL best practices. Provide architectural … support end-to-end service integration. Ensure that all designs promote standardisation, automation, and interoperability across the service ecosystem. Develop and maintain the business and process architectural principles for SIAM, ensuring that service management processes are clearly defined, scalable, and aligned with business objectives. Collaborate with process owners to embed architectural standards into operational practices. Define the architectural framework for More ❯

into IT solutions. It would be great if you had Knowledge of the UK Energy Industry. Experience with frameworks like TOGAF, Zachmann, FEA, or similar. Knowledge of ITIL/SIAM processes and architectural integration. Experience with architecture tools such as LeanIX or similar, and related certifications. Here's what you need to know Award-Winning Workplace - Named a Sunday Times More ❯

Select how often (in days) to receive an alert: IT Service Reporting Manager Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Reporting Manager is responsible for the strategic design, delivery, and continuous improvement of reporting capabilities across the Service Integration and Management (SIAM) function. This role ensures that service performance data is accurate, comprehensive across internal teams and third … suppliers, and aligned with organisational objectives. By producing clear, actionable insights and assurance reporting, the role supports data-driven decision-making, transparency, and accountability. Through high-quality reporting, the SIAM Reporting Manager enables the identification of performance gaps, drives continuous improvement, and reinforces compliance with agreed service standards and policies. RESPONSIBILITIES Lead the development, execution, and continuous improvement of the … suppliers, resolver groups, and internal service management functions/processes. Establish and enforce standards for reporting formats, metrics, and data sources to ensure consistency, comparability, and alignment with ITIL and SIAM principles. Drive the enhancement of dashboards and visualisations to improve usability, relevance, and stakeholder engagement, incorporating feedback and promoting continuous improvement. Promote adoption of self-service reporting tools (e.g. More ❯

a proven track record of sales performance and a strong understanding of the UK Managed Services marketplace including end user services, technical managed services/traditional support towers and SIAM models. Experience with key vendors in your specialism Strong understanding of the marketplace, technologies and emerging trends in your specialism Experienced at presenting strategic solutions to C-Suite Experience creating More ❯

a proven track record of sales performance and a strong understanding of the UK Managed Services marketplace including end user services, technical managed services/traditional support towers and SIAM models. Experience with key vendors in your specialism Strong understanding of the marketplace, technologies and emerging trends in your specialism Experienced at presenting strategic solutions to C-Suite Experience creating More ❯

a proven track record of sales performance and a strong understanding of the UK Managed Services marketplace including end user services, technical managed services/traditional support towers and SIAM models. Experience with key vendors in your specialism Strong understanding of the marketplace, technologies and emerging trends in your specialism Experienced at presenting strategic solutions to C-Suite Experience creating More ❯

to capture trends, improve quality and drive continual service process improvements. Deliver and improve Service Management and ITIL best practice, taking ownership of incident quality control, working closely with SIAM, service desk and internal and external vendors. Utilise your experience in tooling, communication & workflow – working closely with the SIAM team to drive improvements in tooling, our communications (P1’s and More ❯