1 to 25 of 36 Permanent Service Catalogue Jobs in England

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/… develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the overall product owner for the service portfolio - sets the development roadmap and prioritises development and … multi-year period. Experience of establishing new ways of working to drive greater service standardisation and automation, notably for service catalogue, service transition and fulfilment processes. You will be an expert in Service strategy, design, transition and fulfilment adoption. Customer onboarding. More ❯

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/… develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the overall product owner for the service portfolio - sets the development roadmap and prioritises development and … multi-year period. Experience of establishing new ways of working to drive greater service standardisation and automation, notably for service catalogue, service transition and fulfilment processes. You will be an expert in Service strategy, design, transition and fulfilment adoption. Customer onboarding. More ❯

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/… develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the overall product owner for the service portfolio - sets the development roadmap and prioritises development and … multi-year period. Experience of establishing new ways of working to drive greater service standardisation and automation, notably for service catalogue, service transition and fulfilment processes. You will be an expert in Service strategy, design, transition and fulfilment adoption. Customer onboarding. More ❯

and maintaining the company's Observability platform. This role ensures that our technology platforms operate efficiently and reliably, providing early insights for Engineering, Service Reliability, Service Delivery, and DevOps teams. The CoE Lead will manage the contract with third-party providers responsible for the execution layer … ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs). The position involves a 75% focus on the design of frameworks and a 25% focus on implementation and adoption. What You'll Be Doing: We are looking for an experienced CoE Lead to design, build … delivery and management, focusing on observability, monitoring, and tooling. Service Management: Practical experience in building and maintaining a Service Catalogue, assigning service level objectives (SLOs), and measuring service level indicators (SLIs). Experience in operating production services during peak trading More ❯

great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 18 May 2025 About Us Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at our university. We are committed … people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of services, implementing … Delivery lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction goals. Service Catalogue Management: Ensure that the IT Service Catalogue and Request Catalogue is current, accurate and managed to reflect any changes, additions More ❯

enhancing GÉANT’s collaboration tools, workplace technology, and infrastructure services; enabling teams to work efficiently across local and remote environments. You will lead service management initiatives, oversee IT infrastructure, and deliver strategic projects that improve efficiency, security, and user experience. As a key member of the Digital Services … will be essential to support successful service delivery and continuous improvement. Additionally, you will take ownership of the IT Service Catalogue, fostering transparency and user engagement, while promoting a culture of performance and professional development within the IT teams. You'll ensure adherence to relevant … Configuration Management Databases (CMDB) and software tracking. Familiarity with service monitoring frameworks and the ability to maintain an IT service catalogue to support user engagement. Once you will apply, GEANT Association will act as the controller of your data - our full candidate Privacy Notice can More ❯

enhancing GÉANT’s collaboration tools, workplace technology, and infrastructure services; enabling teams to work efficiently across local and remote environments. You will lead service management initiatives, oversee IT infrastructure, and deliver strategic projects that improve efficiency, security, and user experience. As a key member of the Digital Services … will be essential to support successful service delivery and continuous improvement. Additionally, you will take ownership of the IT Service Catalogue, fostering transparency and user engagement, while promoting a culture of performance and professional development within the IT teams. You'll ensure adherence to relevant … Configuration Management Databases (CMDB) and software tracking. Familiarity with service monitoring frameworks and the ability to maintain an IT service catalogue to support user engagement. Once you will apply, GEANT Association will act as the controller of your data - our full candidate Privacy Notice can More ❯

enhancing GÉANT’s collaboration tools, workplace technology, and infrastructure services; enabling teams to work efficiently across local and remote environments. You will lead service management initiatives, oversee IT infrastructure, and deliver strategic projects that improve efficiency, security, and user experience. As a key member of the Digital Services … will be essential to support successful service delivery and continuous improvement. Additionally, you will take ownership of the IT Service Catalogue, fostering transparency and user engagement, while promoting a culture of performance and professional development within the IT teams. You'll ensure adherence to relevant … Configuration Management Databases (CMDB) and software tracking. Familiarity with service monitoring frameworks and the ability to maintain an IT service catalogue to support user engagement. Once you will apply, GEANT Association will act as the controller of your data - our full candidate Privacy Notice can More ❯

Role: Service Transition … Manager Responsibilities: Senior role, leading the final phase of service transition. Knowledge/experience of service monitoring, service catalogue, and service provisioning. ITIL qualified an advantage but knowledge essential. Strong stakeholder management and communication. Resilient. Experience and/or knowledge of More ❯

Service Architect 🛠 ITIL, ServiceNow 🏦 Hybrid 💵 £500 - £550 p/day Inside IR35 🕰 6 months Massive chance to work at a game-changing business, looking for a Service Architect to own, design, and deliver IT Solution Managed Services to a key client. You will be aligned to … client and ensure that managed services meet with client's expectations, business needs, and the organisation’s delivery capability. You will operate across service lifecycle phases and partner closely with sales, solution architects, delivery teams, and clients. Key Skills: Proven experience designing managed IT services, ideally within an … IT service provider environment. Expertise in ITIL v3/v4 (cert required). Familiarity with architectural frameworks such as TOGAF Strong understanding of service design, service delivery, and service transition best practices. Demonstrated experience working across multiple domains (infrastructure, cloud, workplace, application More ❯

Senior Service Manager- Insurance We are recruiting for a Senior Service Manager with SaaS experience to join one of our Insurance clients on a 12 month contract. This role will be 80% client focused and it’s for one of their most critical products, will be … seeking someone with a strong level of client facing experience. Inside IR35 Hybrid- 2 days a week in Reigate Responsibilities: Support the Service Management lead in designing, documenting, maintaining, and improving Service Management processes. Work with internal teams to ensure end to end service … response teams to ensure service resolution. Liaise and communicate with clients during major incidents. Maintain, improve, and promote the Service Catalogue Work on projects to ensure Service management processes are covered and documented. Help to promote the Service Management function across More ❯

Service Management Consultant Location: London Salary: Competitive salary and package dependent on experience Career Level: Consultant or Associate Manager (based on experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across … communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO. Accenture's Digital Workplace and Service Management group consists of leading professionals who combine business and industry knowledge with technology expertise, to deliver solutions for implementing an engaged and connected … and to provide guidance on how to design and develop service management as a strategic asset Design of a Service Catalogue to enable IT to communicate effectively with the Business Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects Process More ❯

to support all company employees with problems relating to the IT technical environment. You will log and manage the lifecycle of Incidents and Service Requests whilst ensuring customer satisfaction through proactive updates and escalation where a first line fix is not possible. You will provide field-based support … remote sites. Technical Support Analyst key responsibilities will include: - Troubleshooting operating System, Hardware & Application issues on any desktop device - Resolving Incidents, Problems and Service Requests taking appropriate actions to ensure a satisfactory response in line with our SLTs - Resolving technical issues, updating Status/Workaround/Resolution within … IT Service Management processes and procedures: - Incident Management Service Request Management Problem Management Change Management Asset Management Service Catalogue/Service Level Management - Understanding of the Change Management process - Maintaining the Asset Management databases accurately and meticulously - Provide regular training sessions More ❯

Job Title: Senior Field Service Engineer Reports to: Helpdesk Manager Our client is an established Managed Service Provider with 22 years' experience of supporting clients within the Yorkshire, Lancashire, Lincolnshire and Merseyside area. Their belief is of providing high levels of customer service, ensuring … they wish, in addition to a great team working environment. Due to their continuing success, they are now looking to recruit a Field Service Engineer to add to their existing talented team. Job Summary: The Field Service Engineer is responsible for all onsite service … specific knowledge of the customer and how IT relates to their business strategy and goals. Develop in-depth knowledge of the service catalogue and how it relates to customer's needs. Document internal processes and procedures related to duties and responsibilities. Responsible for entering time and expenses More ❯

customers on premise or using our cloud solution. You would be responsible for customer engagement and relations for Insurance Risk Suite Managed Cloud Service and part of a large team with members located across the globe, focused on delivering leading solutions and customer excellence. There will likely be … will be responsible for understanding and meeting customer and industry needs. You will be responsible for the Insurance Risk Cloud solution, service catalogue definition and managing any commercial aspects of the service. You will use your excellent customers relationship management skills in order to understand our customer … and achieving revenue and customer retention targets Attend regular customer relationship calls/meetings, on site where needed Responsible for ensuring alignment of service provided with customer needs and identifying and addressing service improvement opportunities Communication of new service offerings, pricing and all cloud More ❯

UC technologies. You will collaborate with other teams to proactively monitor system performance, proactively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience. You will contribute to planning discussions on IT investments, ensuring solutions and systems … Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support. Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised. Maintaining and enforcing the governance of each UC application and feature, in line with More ❯

UC technologies. You will collaborate with other teams to proactively monitor system performance, proactively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience. You will contribute to planning discussions on IT investments, ensuring solutions and systems … Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support. Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised. Maintaining and enforcing the governance of each UC application and feature, in line with More ❯

/Summary: Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/Requirements: Understand the current as is processes Requirement specification for enhancement … specific way these are implemented within that platform Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of … services and products offered by Service Management and the business areas supported Desirable Skills/Preferred Qualifications: Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions Very proficient knowledge of the available business analysis tools and templates, able to guide others and More ❯

on the development of follow-on and adjacent growth and new business opportunities; and you will lead or support the development of new service offerings and helping take these to market. You will lead the development of Solution/Technical Architecture in the highly complex secure systems space. … of classification. You will: Technically and procedurally oversee the production of Identity-related High Level solution Designs, Transition states, roadmap and service catalogue Lead the architecture development process to drive community convergence around critical design choices Run the Identity Architecture Working Group Engage with design authorities to … required to understand, debate and drive solution design choices Experience delivering into MOD, relevant governance and security policy, processes, and practices (inc Joint Service Publications 604, 440). Strong understanding of IT security and design considerations of high-assurance systems. Knowledge of hosting technologies (virtualisation, containerisation, orchestration), with More ❯

to threats Developing and establishing processes, governance, and ways of working to enable the delivery of the target operating model and service catalogue Supporting research activities to maintain an edge in cybersecurity practices Working with Engineers & Threat Hunters to analyze data from dashboards to inform strategy and More ❯

Role: Data Lead Location: Knutsford Contract Role Job Description: AWS Services: Glue, Lambda, IAM, Service Catalogue, Cloud Formation, Lake Formation, SNS, SQS, Event Bridge Language & Scripting: Python and Spark ETL: DBT Good to Have: Airflow, Snowflake, Big Data (Hadoop), and Teradata Responsibilities: Serve as the primary point More ❯

and validity check for all Pan-European, Client and internal reporting requests. Stakeholder management and collaboration e.g. D&T, Business teams, 3rd party service and software providers. Demonstrate extensive knowledge of Yardi Voyager both business processes, and technical reporting. Accountable for ensuring agreed delivery dates are met, or … Yardi Reporting lead. TICKETS/SUPPORT Provides 3rd line support to European business users for the PMA Yardi Voyager platforms using in-house Service Desk ticket system in line with OLAs. (operating level agreements) Prioritizes and analyses Yardi Voyager issues/incidents … raised by 1st line support teams. Demonstrate ability to assign tickets back to 1st line support team inline with documented process (Service catalogue) within a timely manner. Responsible for working with wider team on Yardi implementations, upgrades, new functionality, and integrity testing upon request of Yardi reporting More ❯

and validity check for all Pan-European, Client and internal reporting requests. Stakeholder management and collaboration e.g. D&T, Business teams, 3rd party service and software providers. Demonstrate extensive knowledge of Yardi Voyager both business processes, and technical reporting. Accountable for ensuring agreed delivery dates are met, or … Yardi Reporting lead. TICKETS/SUPPORT Provides 3rd line support to European business users for the PMA Yardi Voyager platforms using in-house Service Desk ticket system in line with OLAs. (operating level agreements) Prioritizes and analyses Yardi Voyager issues/incidents … raised by 1st line support teams. Demonstrate ability to assign tickets back to 1st line support team inline with documented process (Service catalogue) within a timely manner. Responsible for working with wider team on Yardi implementations, upgrades, new functionality, and integrity testing upon request of Yardi reporting More ❯

of applications across all entities. What you'll do Reporting to the Head of Shared Services, you will: Maintain an application service catalogue and identify shadow IT risks Develop exit strategies for key applications to ensure robust contingency planning Drive decommissioning of Legacy applications to optimise the … and track risks associated with applications to support enterprise risk management Expand and formalise supplier and contract management, covering security & regulatory elements, compliance, service metrics, cost control and supplier effectiveness Foster a strategic, long-term vision for application management aligned to business objectives Report on and develop ICT More ❯

and respond to threats. Developing and establishing processes, governance, and ways of working to enable the delivery of the target operating model and service catalogue. Supporting research activities to maintain an edge in cybersecurity practices. Working with Engineers and Threat Hunters to analyse data from dashboards to strategise More ❯