23 of 23 Permanent Service Delivery Management Jobs in England

temperature mapping services to NHS, healthcare, and life science organisations. For over 30 years we have continued to deliver outstanding system reliability and unrivalled service standards. Reporting to the Head of Operations, you'll have responsibility for overseeing the delivery of professional services to customers overseeing the field … service Site Engineer team. This role requires both technical knowledge and strong management skills to ensure high-quality service delivery, customer satisfaction, and team performance. This is a hybrid role, with a minimum of 3 days per week working from our office in Congleton. Job Responsibilities … Customer Relationship Management: Serve as the main point of contact between the company and back-to-base customers for service-related matters. Build and maintain strong relationships with customers to ensure satisfaction and retention. Act as a trusted advisor, understanding customer needs and ensuring services are delivered to More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and … contractual obligations. · Manage relationships with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based … Supplier Coordination: · Implement and manage the SIAM model to ensure cohesive end-to-end service delivery by overseeing vendor interdependencies and ensuring compliance with service level agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT service More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and … contractual obligations. · Manage relationships with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based … Supplier Coordination: · Implement and manage the SIAM model to ensure cohesive end-to-end service delivery by overseeing vendor interdependencies and ensuring compliance with service level agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT service More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and … contractual obligations. · Manage relationships with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based … Supplier Coordination: · Implement and manage the SIAM model to ensure cohesive end-to-end service delivery by overseeing vendor interdependencies and ensuring compliance with service level agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT service More ❯

Job Role: Service Delivery Team Manager - Kooth Face to Face & Integrated Digital Pathways Reports to: Service Manager Location; Hybrid, Remote home-based with occasional travel into Halton (Runcorn and Widnes) Hours: 30 (Monday to Friday with some evenings) Fixed Term Contract (12 months) Kooth is a fast … people to self-help, community support, and professional help that matches their wants, needs, and goals in life. Role Objective Responsible for providing line management of Kooth's online Integrated Digital Pathways and Face to Face team of Practitioners who deliver our services to our users. You will create … empowering, energising and holding your team to account in order to enable them to deliver a high quality, safe service. Split of the role Management & Leadership - 60% Analytics, Reporting & Insights - 20% Service Developments - 10% Clinical case management -10% Main responsibilities: Management & Leadership Provide management, support More ❯

Services team. We are looking for an Operations Manager to cover the Northern region. This is a fantastic opportunity to join and support the delivery of the prestigious Fibre Build programme across Leeds and the wider Yorkshire area. You must be a holder of a full UK driving license. … Operations Manager will work with operational teams including 3rd party resource/suppliers and the customer. You will ensure the highest levels of operational delivery, all SLA's and KPI's are met and any failures appropriately investigated. You will be key to identifying service improvement initiatives and … working practices and a consistent approach across the business Operations Manager - What you'll do: Creating customer SLA performance reports where contractually appropriate Ensure service-related documentation is accurate, always kept up to date and follows the company's document control procedures Ensure field based requirements are understood, to More ❯

National Express is recruiting an experienced Head of IT Service Delivery to join our team at our Head Office in Digbeth, Birmingham . The successful candidate will ensure the seamless, cost-effective, and efficient delivery of IT services to meet business needs, driving operational excellence and user … satisfaction. This role involves leading a team of IT professionals, managing offshore teams and service providers, and driving service improvements. The role also requires managing key supplier relationships, ensuring contractual value and performance, and implementing ITIL best practices. What you'll do: Develop and manage strategic relationships with … suppliers: Negotiate contracts, monitor performance, conduct reviews, ensure compliance, and manage vendor risks within budget. Contribute to IT strategy: Align with business objectives, oversee service design considering user needs, cost, supportability, and scalability, and promote best practices and new technologies. Manage service transitions: Ensure minimal disruption during the More ❯

lead our efforts in acquiring new business within the Healthcare sector. This senior leadership role is a blend of strategic business development and operational management, with 80% of the role focused on driving sales and new business acquisition, and the remaining 20% dedicated to overseeing the operational delivery and Account Management of our Healthcare contracts across the UK. This position will focus on expanding our portfolio by establishing relationships and securing parking and security contracts with Hospitals, Healthcare facilities, and related Healthcare institutions. The ideal candidate will have a deep understanding of the Healthcare industry, a … with the leadership team and UK Sector Leads, you'll be responsible for expanding our profile in the sector, developing our talent, and the delivery of our growth ambitions. Key Responsibilities: Business Development Drive new business opportunities in the Healthcare sector by identifying and targeting potential new clients and More ❯

Delivery Manager, Cyber, Data and Privacy – 12-Month Fixed Term Contract Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. Birmingham, Edinburgh, Glasgow, Leeds or Manchester Role Overview Vario is a market leading alternative legal services provider … It is unique in the legal sector. Vario is a practice group within Pinsent Masons which incorporates; Flexible Services, Consulting and Technology, Legal Project Management and Managed Legal Services (MLS). This role sits within our MLS team. As the Vario team grows, we are recruiting a Delivery Manager to support our MLS Delivery teams in ensuring that we are delivering a world class legal service to our practice groups and external clients. The role will support our engagement strategies with both sectors and groups and focus on the pastoral care and development of our More ❯

An amazing opportunity has arisen for a Service Delivery Manager within a prominent London-basedbank. This Service Delivery Manager willlead the development and implementation of algorithmic trading systems to support the expansion of the eFX business, with a focus on building scalable technical infrastructure across the … EMEA region. It requires strong project management skills and bilingual communication (Japanese and English) to coordinate across global teams and vendors. Essentials of the Role: Experience leading designing and implementing of algorithmic trading solutions. Experience building and scalingtechnical infrastructure for the eFX business. Managingcross-regional projects using Agile and … waterfall methodologies. Significant experience in IT within the banking/trading industry. Strong knowledge of FX and derivative trading systems. Proven project management skills with experience in Agile and waterfall methodologies. Experience in delivering full development lifecycles and building scalable infrastructure. Proficiency in both Japanese and English. Familiarity with More ❯

An amazing opportunity has arisen for a Service Delivery Manager within a prominent London-based bank. This Service Delivery Manager will lead the development and implementation of algorithmic trading systems to support the expansion of the eFX business, with a focus on building scalable technical infrastructure … across the EMEA region. It requires strong project management skills and bilingual communication (Japanese and English) to coordinate across global teams and vendors. Essentials of the Role: Experience leading designing and implementing of algorithmic trading solutions. Experience building and scaling technical infrastructure for the eFX business. Managing cross-regional … Agile and waterfall methodologies. Significant experience in IT within the banking/trading industry. Strong knowledge of FX and derivative trading systems. Proven project management skills with experience in Agile and waterfall methodologies. Experience in delivering full development lifecycles and building scalable infrastructure. Proficiency in both Japanese and English. More ❯

We are working with a forward-thinking technology solutions provider looking to bring in a new Director of Operations to lead senior engineering and service delivery teams across the UK. This high-impact role is perfect for someone passionate about driving operational excellence, building strong teams, and delivering … exceptional client experiences. Job Responsibilities: Lead and mentor senior engineers and service delivery management teams across the UK Ensure service levels and KPIs are consistently achieved and exceeded Oversee high-profile client engagements and act as the escalation point when required Conduct performance reviews and support … career development within your teams Streamline operational workflows and continuously improve service delivery processes Collaborate with internal teams to drive client satisfaction Key Requirements: Leadership experience in Managed IT Services Proven ability to manage large, distributed teams and complex client portfolios Solid technical knowledge of MSP tools and More ❯

We are working with a forward-thinking technology solutions provider looking to bring in a new Director of Operations to lead senior engineering and service delivery teams across the UK. This high-impact role is perfect for someone passionate about driving operational excellence, building strong teams, and delivering … exceptional client experiences. Job Responsibilities: Lead and mentor senior engineers and service delivery management teams across the UK Ensure service levels and KPIs are consistently achieved and exceeded Oversee high-profile client engagements and act as the escalation point when required Conduct performance reviews and support … career development within your teams Streamline operational workflows and continuously improve service delivery processes Collaborate with internal teams to drive client satisfaction Key Requirements: Leadership experience in Managed IT Services Proven ability to manage large, distributed teams and complex client portfolios Solid technical knowledge of MSP tools and More ❯

We are working with a forward-thinking technology solutions provider looking to bring in a new Director of Operations to lead senior engineering and service delivery teams across the UK. This high-impact role is perfect for someone passionate about driving operational excellence, building strong teams, and delivering … exceptional client experiences. Job Responsibilities: Lead and mentor senior engineers and service delivery management teams across the UK Ensure service levels and KPIs are consistently achieved and exceeded Oversee high-profile client engagements and act as the escalation point when required Conduct performance reviews and support … career development within your teams Streamline operational workflows and continuously improve service delivery processes Collaborate with internal teams to drive client satisfaction Key Requirements: Leadership experience in Managed IT Services Proven ability to manage large, distributed teams and complex client portfolios Solid technical knowledge of MSP tools and More ❯

as a primary contact for all Cybersecurity matters, requiring a broad understanding of security controls and their effective implementation in corporate environments. Strong relationship management skills across the region/sub-region are essential to facilitate business adoption. As a Director within the Regional Security Office (RSO) service, you will be accountable for service delivery to the assigned region/sub-region and solution lines. Effective relationships with senior leadership are crucial to support regional business goals and maintain an effective security risk management regime aligned with a security risk mitigation strategy. The role … involves presenting to local leaders, regulators, and clients as needed, with prior regulatory management experience required. This highly visible role within Aon involves embedding effective security controls at scale across the firm. We seek a candidate who brings innovative ideas and a commitment to continuous learning, engaging actively with More ❯

customer experience. The purpose of this role is to help deliver contracted Business-As-Usual support services typically adhering to ITIL v3 framework of Service Transition, Service Operations and Continuous Service Improvement. A Business Support Analyst (level 1) is someone who has little or no experience in … IT services who has strong potential to provide an exemplary support service to Sequel's highly valued clients putting the clients' needs at the forefront of everything Sequel does. Responsibilities Have an awareness of & be proficient in executing and adhering to department processes in which training has been supplied … within a team environment, persons fulfilling this role will undertake investigations and assist in resolving application and system issues across multiple products Through IT Service Management tooling to collect information relating to client requirements pertaining to incidents and service requests Undertake administrative tasks needed to deliver support More ❯

Office (CEO) team within our Cloud Transformation & Acceleration (CA&T) function. This role has a particular emphasis on Cloud Infrastructure Solution Architecture, Customer(internal) Delivery and Stakeholder Management. CA&T is a cross-functional team responsible for developing and managing the cloud strategy, governance, and best practices that the … The Advisory & Enablement product sits with other CA&T products such as, Azure & AWS Landing Zones, DevOps, Managed Services, FinOps, Data Integration, Risk & Compliance, Service Management and Education. The Cloud Advisory & Enablement product owner role would appeal to a person who enjoys variety, engaging stakeholders, developing opportunities within …/SKILLS o 5+ years' experience delivering AWS/Azure public cloud services in a large-scale enterprise environment o Experience in infrastructure architecture management practices and programs, with relevant associated certifications o Relevant degree or diploma programme of study o Project, program or service delivery management More ❯

this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive digital transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management … of ‘typical’ UK working hours. About the Role: As a Digital Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational … processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to More ❯

this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive digital transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management … of ‘typical’ UK working hours. About the Role: As a Digital Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational … processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to More ❯

this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive digital transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management … of 'typical' UK working hours. About the Role: As a Digital Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational … processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to More ❯

this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive digital transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management … of 'typical' UK working hours. About the Role: As a Digital Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational … processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to More ❯

onboarding, and digital transformation processes. This role requires a blend of strategic vision and hands-on expertise to ensure the seamless end-to-end delivery and operational management of IT infrastructure services. This role requires deep understanding of Windows Server, Active Directory, Azure services, Microsoft Intune and Microsoft … security & compliance platforms as well as a broad knowledge of IT service components. Occasional travel to the USA will be required. Additionally, you should be prepared to participate in calls outside of 'typical' UK working hours. If you want to develop your career with a progressive company within the … be a great role for you! About the Role: As the Technical Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational More ❯

onboarding, and digital transformation processes. This role requires a blend of strategic vision and hands-on expertise to ensure the seamless end-to-end delivery and operational management of IT infrastructure services. This role requires deep understanding of Windows Server, Active Directory, Azure services, Microsoft Intune and Microsoft … security & compliance platforms as well as a broad knowledge of IT service components. Occasional travel to the USA will be required. Additionally, you should be prepared to participate in calls outside of 'typical' UK working hours. If you want to develop your career with a progressive company within the … be a great role for you! About the Role: As the Technical Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational More ❯