1 to 25 of 80 Permanent Service Design Jobs in England

Service Design Manager – Digital Transformation & AI 📍 Location: Hybrid 3 days per week (London or Glasgow) About the Role We’re hiring a Service Design Manager to join a growing Digital Experience team within a global professional services organisation undergoing significant digital and AI-driven transformation. This … major transformation programme across four core services, each at different stages of maturity and delivery. You’ll help teams understand user needs, map complex service ecosystems and identify opportunities to improve how services are delivered for both internal teams and clients. A key part of the role will involve ...

designing large-scale public sector managed services opportunities . This role sits within a specialist solutioning and bid function , focused on developing compelling, deliverable service solutions for complex public sector programmes. The position plays a key role in opportunity shaping, service design, and bid leadership , ensuring solutions … commercially viable, operationally robust, and aligned with public sector procurement frameworks. This is a business-led solution architecture role , centred on operating model design, service transformation, procurement alignment, and the development of high-quality bid responses. Key Responsibilities Public Sector Opportunity Shaping Lead the qualification and shaping ...

Service Designer (UX-Led) My client is seeking an experienced Service Designer who has evolved from a UX background into service design - someone who understands interaction design deeply but now operates at a broader, end-to-end service level. This is not a product … design role. Its about shaping holistic services across journeys, systems, people, and touchpoints - ensuring experiences work seamlessly across digital and physical channels. Youll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into ...

digital services in the public sector, ideally within pensions, benefits, or other complex policy‐driven domains. In this role, you will lead the design of intuitive, accessible and user‐centred services that enable citizens and organisations to interact easily and confidently with pension‐related processes. You will work from … discovery through to delivery, shaping strategic direction, setting design standards, and ensuring services meet user needs, policy intent and Government Digital Service (GDS) expectations. Key responsibilities Lead interaction design across end‐to‐end services • Own and shape interaction design for complex user journeys, ensuring they ...

turning business needs into well-designed, reliable IT services that just work, this could be the role where you make a real impact. Our Service Strategy & Design team is right at the centre of shaping how services are created, delivered, and supported across the organisation. … looking for someone who can help us make sure every service is consistent, compliant and aligned with our IT Strategy. You’ll join a team that works with colleagues from all corners of the organisation to make sure services are properly thought through before they ever go live. ...

Title: IT Service Design & Transition Specialist (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems Air site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this … reaches of space, there's no limit to where a career at BAE Systems could take you. What you'll be doing: The Service Design & Transition Specialist is a key part of the IT Service Management function, supporting the design and smooth entry into service ...

Title: IT Service Design & Transition Specialist (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems Air site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this … reaches of space, there's no limit to where a career at BAE Systems could take you. What you'll be doing: The Service Design & Transition Specialist is a key part of the IT Service Management function, supporting the design and smooth entry into service ...

Title: IT Service Design & Transition Specialist (Edgewing) Location: Reading area. The role could be contracted to any BAE Systems Air site (preferably Frimley) but on commencement will immediately be assigned to our Edgewing JV in the Reading area. A financial support package may be available to enable this … reaches of space, there's no limit to where a career at BAE Systems could take you. What you'll be doing: The Service Design & Transition Specialist is a key part of the IT Service Management function, supporting the design and smooth entry into service ...

Service Designer (Contract) We’re looking for an experienced Service Designer to join a multidisciplinary delivery team working on a major workforce automation transformation programme . This is an opportunity to help shape how automation is designed, understood and implemented across complex operational environments. You will play … Inside IR35) Start: ASAP Duration: 4 Months (High likelihood of extension) Location: Hybrid – occasional travel to Leeds The Role As a Service Designer , you will lead the design of services that support automation initiatives and operational transformation. You’ll work closely with product managers, technical teams, data specialists ...

influencing project managers, technical owners, and operational leads? If so then this could be the opportunity for you! We're looking for an IT Service Design & Transition Lead responsible for ensuring that new and changed IT services are designed, documented, and transitioned into live operation in a controlled … efficient manner. With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you'll lead the creation of Service Design Packages (SDPs), define service models and support requirements, ensuring operational readiness through effective ...

influencing project managers, technical owners, and operational leads? If so then this could be the opportunity for you! We're looking for an IT Service Design & Transition Lead responsible for ensuring that new and changed IT services are designed, documented, and transitioned into live operation in a controlled … efficient manner. With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you'll lead the creation of Service Design Packages (SDPs), define service models and support requirements, ensuring operational readiness through effective ...

influencing project managers, technical owners, and operational leads? If so then this could be the opportunity for you! We're looking for an IT Service Design & Transition Lead responsible for ensuring that new and changed IT services are designed, documented, and transitioned into live operation in a controlled … efficient manner. With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you'll lead the creation of Service Design Packages (SDPs), define service models and support requirements, ensuring operational readiness through effective ...

Deputy Director - IT Service Operations (SCS1)Cardiff, Glasgow, LondonOfgem is working hard on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital role in accelerating the transition … DDSS is building the foundations that make this possible, from strengthening core data platforms and management information, to creating the operational resilience, governance and service reliability that data‐driven and AI‐enabled services depend on. At the same time, Ofgem’s current operating model is adapting to better support ...

dependant on experience) Are you an experienced digital services leader who can shape, elevate, and deliver a high-performing IT service function? We're looking for a Head of Digital Services to lead the end-to-end delivery of IT services across a large, complex organisation-driving service … will be accountable for the performance, reliability and continual improvement of all IT services used across the organisation. Leading a multi-disciplinary Digital Service function, you will ensure that staff, students and stakeholders receive a high-quality experience across end-user compute, service desk, operations management and incident ...

Senior Service Designer role blending delivery, facilitation, and cross‐disciplinary leadership. Purpose‐driven work across transport, connectivity, and communications. Join a high‐impact UCD team and anchor design thinking in complex, technical environments. We’re supporting a forward‐thinking organisation in the search for a Senior Service Designer . Working across diverse, high‐stakes missions, this addition to the User-Centred Design team will be proficient in User Research, Service Design, and UX Strategy. You will lead complex discovery, translate business needs into technical understanding, and facilitate strategic change within a multidisciplinary organisation. ...

Service Introduction Lead Location: Manchester or Leeds (Hybrid) About the Opportunity A major enterprise SaaS platform business is entering a significant period of growth and platform evolution across Europe. With multiple engineering squads delivering new capabilities, the organisation is investing heavily in how new products and services move from … development into stable, scalable live environments. As Service Introduction Lead , you will play a pivotal role at the intersection of product, engineering and operations , ensuring that every new platform capability is introduced into live environments in a controlled, resilient and supportable way. This is a high-visibility role working ...

best. We celebrate diversity of thought, interest, perspectives, and ideas, regardless of ethnicity, religion, gender orientation, sexual orientation, or national origin. Within the design team, we focus on designing better health and care experiences through technology. We work closely with healthcare organisations, governmental and academic institutions, and businesses … looking for a Mid or Senior Product Designer with a strong focus on user research . This is a blended research and design role, where you’ll move comfortably between discovery, synthesis and definition, and hands-on design work. You’ll work closely with clients, our business development ...

Service Delivery Analyst (SC Cleared) ITIL V3 – ITIL V4 Leeds (Hybrid) Permanent £55,000 – £60,000 (DOE) Service Analyst needed with active SC Security Clearance , managing and supporting Service Delivery Manager. Start ASAP ideally in March 2026. Hybrid Working – 2/3 days/week remote … work with a leading global IT transformation business specialising in delivering large-scale Government digital modernisation projects. Experience managing support services projects. Support the Service Delivery Manager, r eporting, planning and operational oversight. Assist with day today service operations, providing cover across all the Service Management practice ...

understand user needs, shape better services, and ensure digital products are inclusive, intuitive and effective. This is an opportunity to apply user-centred design at scale, solving real problems for citizens, frontline workers and communities. The Role As a User Researcher, you'll plan and conduct research that uncovers … deep insights into user behaviours, contexts and pain points. You'll turn that insight into clear, actionable recommendations that influence service design, product decisions and wider transformation efforts. You'll work as part of a multidisciplinary team, championing evidence-based decision-making and ensuring the outcomes genuinely meet ...

business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE Showing at least … product strategy, product transformation, or digital consulting An expert in product operational models and product strategy consulting Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc. Curious about technology and its potential to strengthen businesses ...

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... … Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Join our Service Management Team at L&Q: We're entering the next phase of our service maturity journey - and we're looking for a Service Operations Manager ...

reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. … This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities. User-Centred Design: Advocate for user needs ...

between Woking, Surrey office and home) £40,000 - £45,000 per annum Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. Their work helps … organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver. They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector. Their goal is simple - to help ...

month FTC, supporting a key central government client. This role will play a critical part in supporting the post go-live service design, testing, and transition of Security Architecture and Security Management & Assurance service lines. You will work closely with security, architecture, and delivery teams to ensure … services are robust, compliant, and fully operational. Key Responsibilities Support the development of detailed service design documentation , including processes, procedures, operating models, and performance measures Assist in defining and documenting: Security architecture principles, standards, and governance frameworks Access control models (e.g. IAM, SSO, RBAC) Ensure alignment with regulatory ...

management: Possess proven experience to lead the requirements gathering phase and ability to collect and manage the requirements by collaborating with various stakeholders. Solution Design: Support the Architects and Business teams in the design, build and QA of the solution to deliver the documented business processes. UI Development … stakeholders from various departments, including IT, finance, and operations, to gather requirements, understand business objectives, and ensure alignment between business goals and technology solutions. Service Design Support: Working closely with service design team to ensure smooth adoption and utilisation Team Leadership: Provide guidance and mentorship ...