1 to 25 of 203 Permanent Service Design Jobs in England

In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation. Tangity , part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and … systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint. The Role As a Lead UX Designer , you'll play a pivotal role in shaping public-facing services across the UK government. You will lead end-to-end UX delivery in agile, multidisciplinary teams, ensuring that the services we design … are inclusive, accessible, and aligned with user and business needs. You will work across Discovery, Alpha, Beta, and Live phases , leading the development of digital experiences that meet GDS service standards . From mapping user journeys to producing high-fidelity prototypes, you will guide clients and teams toward evidence-based decisions. You will also help define and maintain a More ❯

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary Negotiable, DoE, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals More ❯

In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation. Tangity , part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and … systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint. The Role As a Lead User Researcher at Tangity, you'll play a critical role in shaping meaningful, accessible public services that deliver lasting value to users. You'll lead research initiatives across the full delivery lifecycle-helping agile teams … on real user needs. You will work autonomously, collaborating with designers, BAs, developers, and product managers to ensure evidence drives decisions at every stage. You'll also contribute to service strategy, guide team ways of working, and foster a user-first mindset across the wider project and client organisation. What you'll be doing: Plan, lead, and deliver user More ❯

sets thefoundation for delivering our full suite of capabilities. Job Description Job Title: Lead ServiceDesigner Role Summary: We are seeking a Lead ServiceDesigner to guide the end-to-end service design of a complex, multi-stakeholderdigital platform. This role will be responsible for understanding and mappinguser journeys across multiple actors, aligning digital and operationaltouchpoints, and ensuring that the … service is cohesive, intuitive, andaccessible to all users. Working at the intersection of user research, productstrategy, and technical delivery, the Lead Service Designer plays a pivotalrole in shaping how the service delivers value to its users and stakeholders. Requirements Key Responsibilities 1. Service Blueprinting andExperience Mapping Design, document, and evolve service blueprints,mapping the … user experience across digital and offline channels. Ensure that service journeys account for diverseuser roles (e.g. administrators, regulators, external partners, internalanalysts). Align front-stage (user-facing) and back-stage(operational and system) processes in ways that enable a seamless userexperience. Analyse existing "as-is" journeys (based on priordiscovery or alpha research) to identify pain points, redundancies, andinefficiencies. Design More ❯

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

our internal team, everyone contributes to reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll … just at the interface level. This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities. User-Centred Design: Advocate for user needs through every phase of design and delivery, embedding human-centred principles. Stakeholder Engagement: Facilitate workshops, playback sessions, and co-design activities with stakeholders from diverse backgrounds—including senior leaders. Prototyping & Iteration: Collaborate on developing and testing service prototypes, aligning business, technical, and user needs. Evidence-Based Delivery: Work closely with user researchers and analysts to ensure decisions are driven by qualitative and More ❯

our internal team, everyone contributes to reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll … just at the interface level. This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities. User-Centred Design: Advocate for user needs through every phase of design and delivery, embedding human-centred principles. Stakeholder Engagement: Facilitate workshops, playback sessions, and co-design activities with stakeholders from diverse backgrounds—including senior leaders. Prototyping & Iteration: Collaborate on developing and testing service prototypes, aligning business, technical, and user needs. Evidence-Based Delivery: Work closely with user researchers and analysts to ensure decisions are driven by qualitative and More ❯

Senior Service Designer up to £700/day (Inside IR35) 6-Month Contract London - Hybrid We are seeking a highly experienced Senior Service Designer to lead and shape end-to-end public service design as part of a major government AI transformation programme. This is a unique opportunity to influence how AI can power the next … generation of UK public services, with real impact at scale. Key Responsibilities: Lead and coordinate service design work across agile, multidisciplinary teams. Design services that are efficient, inclusive, accessible, and user-centred. Work within the AI Customer Experience Frontier Programme to explore new design opportunities using emerging technologies. Use research and data to inform service improvements and address user needs. Facilitate co-design workshops, stakeholder engagement, and collaborative problem-solving. Champion accessibility, legal compliance, and sustainability in service design. Mentor junior designers and promote best practice across government design communities. Required Skills & Experience: Extensive experience designing services in complex digital environments. Strong track record of working with user research data to More ❯

In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation. Tangity , part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and … systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint. The Role As a Senior Service Designer at Tangity, you'll operate as a core member of agile, cross-functional teams delivering human-centred, end-to-end service experiences. You'll take ownership of your deliverables, collaborate across … disciplines, and contribute to a culture of learning and excellence. You will lead service design activities with increasing autonomy-from framing challenges and planning research to developing holistic service models. You'll help shape design outcomes that balance user needs, business goals, and technical feasibility. You'll also begin to mentor junior team members, contribute to More ❯

technical constraints,and business priorities. Champion the voice of the user while working withina regulated, data-sensitive environment. Collaborate closely with the Delivery Manager,Technical Architect, User Researcher, and Service Designer to ensurecoherent service design and efficient delivery. Ensure technical feasibility and alignment ofproduct features with integration, accessibility, and performancerequirements. Facilitate design and discovery workshops, andcontribute … and quantitative data to monitorproduct usage, satisfaction, and performance. Identify areas for optimisation and manageiterative improvements throughout the product lifecycle. Support the preparation of transition plans topublic/live service phases. Essential Skills andExperience Demonstrated experience in a Product Lead or SeniorProduct Manager role, ideally for a data-driven, user-facing digitalservice. Experience working in Agile environments, withhands-on … Certifications(Desirable, Not Mandatory) Certified Scrum Product Owner (CSPO), SAFe ProductManager/Product Owner, or equivalent. Microsoft Azure Fundamentals (AZ-900) or equivalentcloud knowledge certification. Familiarity with Government Digital Service(GDS) standards or NHS Service Manual. More ❯

specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Description : We are seeking a seasoned and well-rounded Senior Delivery Manager to join at an exciting and … delivery scope, establishing measurable goals and tangible milestones Establishing and maintaining project or delivery timelines and ensuring completion on schedule Diagnosing delivery problems, initiating action to improve quality of service/delivery and monitoring, and reporting on our service provision Managing risks, assumptions, issues, dependencies, and opportunities Taking ownership of senior level issues or escalation, identifying paths to … Foundation or Practitioner PMP, Prince II or APM Qualified Managing Successful Programmes Familiarity with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello Understanding of Service Management best practice - ITIL Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks Methods is passionate about its people; we want our colleagues to develop the things More ❯

are conducted in safe and secure manner among employees, third parties and other industry partners.This assignment will work alongside the programme team to facilitate, review and enhance the current service design and operational aspects of the service, including the smooth transition of services into live.As an IT Service Designer, you will be responsible for designing and … to ensure they meet the needs of our clients and align with business objectives. You will work closely with stakeholders, including clients, IT teams, and business leaders, to create service designs that are efficient, scalable, user-friendly and fit for purpose. Responsibilities Service Design: Develop and document detailed service designs, including service blueprints, process flows … and user journeys. Stakeholder Collaboration: Engage with stakeholders to gather requirements, understand business needs, and ensure alignment with service design. Continuous Improvement: Identify opportunities for service improvement and implement changes to enhance service quality and efficiency. User Experience: Focus on creating a positive user experience by designing services that are intuitive and easy to use. Technology Integration More ❯

policy + ad hoc client site visits when required (on average 1-2 visits per month, but can be more/less). They are looking for a permanent Service Designer Consultant to join a rapidly growly team, working across multiple Digital Transformation projects within Government, Finance, Retail & Energy sectors. We have a top end budget of £55k + … full benefits + fully remote (with ad hoc client site travel) Primary skills and experience required: Must hold active SC Clearance Proven experience working across a service design process, autonomously with minimal support Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints … and other artefacts Client readiness, with experience facilitating workshops, design sprints, ideation sessions or similar Ability to visualise complex services in an easy-to-understand format for varying audiences Ability to adopt a curious and inquisitive mindset with a passion for asking why Ability to critically break down complex problems in a fast-paced environment, with a knack for More ❯

Are you an experienced Service Designer looking for your next opportunity to make a difference? Do you want to work in a team where Service Design is more than just Blueprinting? A team that knows that UX design and Service Design work as partners but are not the same thing? Somewhere you can really … make a difference? We are working on a major transformation programme which sees YBS redesigning and digitising our approach across all of our customer facing channels. As a Service Designer in YBS you will be a driving force in designing seamless experiences to drive those changes. We are looking for people who really understand the value end to end … service design can bring. In this role, you will play a crucial part in shaping the future of our customer and colleague experience by designing seamless, engaging, human-centred services. Along with some fantastic benefits and a culture that's focussed on our customers and colleagues, you will be a part of a collaborative and inclusive team. This More ❯

one’s for a sharp-thinking, insight-driven Lead User Researcher who knows how to turn curiosity into clarity. You’ll be shaping strategies, unlocking user needs, and guiding design decisions with evidence, not guesswork. You’ll take on big, complex problems. The kind that demand more than usability testing and sticky notes. You’ll set the direction, run … business goals, and you’re at home influencing senior stakeholders and mentoring your peers, let’s talk. What You’ll Do Lead end-to-end research across product and service lifecycles. Choose the right methods for the question—qual, quant, or a mix of both. Synthesise messy data into clear, compelling insights. Share findings in ways that shift thinking … and spark action. Test assumptions early to save time, money, and frustration. Help clients see the value of user-centred design (and how to do it right). Support and mentor researchers and designers around you. Push the craft forward - methods, tools, and team culture. Bake inclusion and accessibility into everything you do. What We’re After You’ve More ❯

one’s for a sharp-thinking, insight-driven Lead User Researcher who knows how to turn curiosity into clarity. You’ll be shaping strategies, unlocking user needs, and guiding design decisions with evidence, not guesswork. You’ll take on big, complex problems. The kind that demand more than usability testing and sticky notes. You’ll set the direction, run … business goals, and you’re at home influencing senior stakeholders and mentoring your peers, let’s talk. What You’ll Do Lead end-to-end research across product and service lifecycles. Choose the right methods for the question—qual, quant, or a mix of both. Synthesise messy data into clear, compelling insights. Share findings in ways that shift thinking … and spark action. Test assumptions early to save time, money, and frustration. Help clients see the value of user-centred design (and how to do it right). Support and mentor researchers and designers around you. Push the craft forward - methods, tools, and team culture. Bake inclusion and accessibility into everything you do. What We’re After You’ve More ❯

with government clients. You'll be managing and mentoring other User Experience Designers and getting hands on to define and oversee the creation of prototypes and other user-centred design artefacts that will help to understand user motivations, context and behaviour, processes and services, around end-to-end user journeys. At Zaizi, a UX/UI Designer will work … within a multi disciplinary team and is responsible for planning, defining and overseeing user-centred design activities. You will work closely with Product Managers, Solution Architects, Designers, Developers and testers to make sure their user-centred design outcomes are understood and inform continuing activities. These are the expected objectives for this role and we would be eager to … of user interfaces such as F igma Communicate and evangelise user needs to the team and wider stakeholders Create prototypes to feed into development Work with team members to design and conduct workshops Building relationships with clients and stakeholders Able to elicit requirements from ambiguous user needs Be the go to person in this area of expertise Provide guidance More ❯

our audience and align with government standards. Your designs will advocate for simplicity, accessibility, and effectiveness, grounded in evidence-based research and organisational objectives. Key responsibilities: Develop and implement design practices and standards consistent with government or client guidelines. Identifying, developing and using best practice and standards to design services consistent with the rest of government or our … client organisations. Collaborating within a multidisciplinary team by sharing design work, and participating in research Advocate for user needs, crafting accessible and responsive services. Create wireframes and prototypes to test and refi ne ideas based on user feedback. Map user journeys and visualise design challenges collaboratively. Engage in and contribute to the design community within Methods and … entities. Pursue continuous learning to enhance skills and knowledge in digital design. Essential skills and experience: Strong communication skills, capable of presenting ideas clearly. Proficient in visual and interaction design, creating user-friendly interfaces. Experience with prototyping, user research, and evidence-based design decision-making. Familiarity with HTML, CSS, and responsive design principles. Knowledge of coding interactive More ❯

our audience and align with government standards. Your designs will advocate for simplicity, accessibility, and effectiveness, grounded in evidence-based research and organisational objectives. Key responsibilities: Develop and implement design practices and standards consistent with government or client guidelines. Identifying, developing and using best practice and standards to design services consistent with the rest of government or our … client organisations. Collaborating within a multidisciplinary team by sharing design work, and participating in research Advocate for user needs, crafting accessible and responsive services. Create wireframes and prototypes to test and refi ne ideas based on user feedback. Map user journeys and visualise design challenges collaboratively. Engage in and contribute to the design community within Methods and … entities. Pursue continuous learning to enhance skills and knowledge in digital design. Essential skills and experience: Strong communication skills, capable of presenting ideas clearly. Proficient in visual and interaction design, creating user-friendly interfaces. Experience with prototyping, user research, and evidence-based design decision-making. Familiarity with HTML, CSS, and responsive design principles. Knowledge of coding interactive More ❯

our audience and align with government standards. Your designs will advocate for simplicity, accessibility, and effectiveness, grounded in evidence-based research and organisational objectives. Key responsibilities: Develop and implement design practices and standards consistent with government or client guidelines. Identifying, developing and using best practice and standards to design services consistent with the rest of government or our … client organisations. Collaborating within a multidisciplinary team by sharing design work, and participating in research Advocate for user needs, crafting accessible and responsive services. Create wireframes and prototypes to test and refi ne ideas based on user feedback. Map user journeys and visualise design challenges collaboratively. Engage in and contribute to the design community within Methods and … entities. Pursue continuous learning to enhance skills and knowledge in digital design. Essential skills and experience: Strong communication skills, capable of presenting ideas clearly. Proficient in visual and interaction design, creating user-friendly interfaces. Experience with prototyping, user research, and evidence-based design decision-making. Familiarity with HTML, CSS, and responsive design principles. Knowledge of coding interactive More ❯

our audience and align with government standards. Your designs will advocate for simplicity, accessibility, and effectiveness, grounded in evidence-based research and organisational objectives. Key responsibilities: Develop and implement design practices and standards consistent with government or client guidelines. Identifying, developing and using best practice and standards to design services consistent with the rest of government or our … client organisations. Collaborating within a multidisciplinary team by sharing design work, and participating in research Advocate for user needs, crafting accessible and responsive services. Create wireframes and prototypes to test and refi ne ideas based on user feedback. Map user journeys and visualise design challenges collaboratively. Engage in and contribute to the design community within Methods and … entities. Pursue continuous learning to enhance skills and knowledge in digital design. Essential skills and experience: Strong communication skills, capable of presenting ideas clearly. Proficient in visual and interaction design, creating user-friendly interfaces. Experience with prototyping, user research, and evidence-based design decision-making. Familiarity with HTML, CSS, and responsive design principles. Knowledge of coding interactive More ❯

Lead Product Designer with a passion for crafting exceptional user experiences and a track record for delivering beloved products from concept to launch. As a senior member of our design team, you will collaborate closely with cross-functional and global teams and stakeholders to drive innovation and elevate our product offerings to best-in-class insurance experiences. As a … businesses and customer processes. In this role the Lead Product Designer is expected to have team management experience. This role will be reporting to the Head of Digital Product Design and User Experience. Interested candidates will demonstrate superior knowledge of UX best practices along the ability to express these design principles and generate consensus and excitement over their … vision. They will also have the ability to win hearts and minds around user-centered design and the criticality of UX. In this role: • You'll work with business, technology, and product and the user research teams to understand the business vision, objectives and transformation plans to help identify opportunities for competitive advantage. • You'll be responsible for designing More ❯

and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯

and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯