1 to 25 of 56 Permanent Service Design Jobs in England

looking for a Senior Service Designer to join our London studio and play a central role in shaping how services are designed and delivered for our clients. This is a hands-on, senior role that spans the full service design lifecycle — from understanding the problem space … mapping service ecosystems, through to designing future-state experiences and supporting implementation. You'll work across multidisciplinary teams and directly with client stakeholders to drive real, measurable outcomes. Services today are increasingly shaped by the interplay between human and automated touchpoints — including AI-enabled pathways. At this level ...

looking to drive meaningful change across how products, teams, and services come together to deliver great experiences? We’re seeking a Senior Service Designer to join Awin in our mission to help customers grow their business online. You’ll play a vital role within the UX team, shaping … services are designed across Awin. Working closely with Product, Engineering, Customer Success and Commercial teams, you’ll help embed service design thinking across the organisation. From discovery through to delivery and continuous improvement you’ll ensure our experiences are connected, efficient, and built around real customer needs. ...

Overview Head of IT Service Management You will report to the Director of Group IT and sit on the IT Leadership Group. You will head up the IT Service Management function for Group IT. You will work closely with Architecture, Infrastructure & Operations, Delivery & Change, Procurement, NA and ATGE … Europe teams, as well as managed service providers, software platform vendors, and the venue and business-unit IT customers you serve. You will partner closely with the Head of IT Delivery & Change on the IT Change Management process and the service-transition handoff into operational service. You will ...

team that’s building smart solutions, solving real problems, and shaping the future—together. The Role We are seeking a Director of Product Design to lead and evolve Fenergo’s design function across our product portfolio. This is a senior role responsible for defining and driving a bold … design vision, building a high‐performing team, and embedding user‐centric and workflow‐centric thinking across the organisation. You will play a critical role in reimagining both user experience and underlying workflows, simplifying complex financial processes into intuitive, scalable, and impactful B2B SaaS solutions. This includes working closely with ...

purpose that drives everything we do. And you can play your part too join our Customer Change & Business Readiness team as Service Architect. How you'll make a difference You'll develop and apply service design architecture components, including standards, patterns, principles and end-to-end service … customer and colleague experience ambition to life. You'll ensure services are consistent, coherent and human-centred, and inclusive, accessible and equitable by design for a diverse customer base. Working above individual journeys, you'll define and orchestrate service design frameworks and artefacts that enable Service ...

About The Role As a Service designer at TPXimpact , you will work on projects to map and communicate services clearly and creatively, generating and exploring solutions using a range of visual methods, and using service prototyping to test assumptions and hypotheses. You will be able to think about … technologies, data, and organisational infrastructure that are needed as part of delivering successful service outcomes. As part of multidisciplinary teams, you will be able to work independently, and with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active ...

Interested in leading a modern UX organization shaping AI-first and agentic enterprise products? Do you thrive building design systems, research capability, and high-performing teams that scale product quality and delivery speed? About our Team We are building a stronger, more unified User Experience, Design and Innovation … workflows, data-rich products, and domain-specific enterprise solutions. As we evolve, we need UX to be a strategic capability—not just a downstream design service—helping teams deliver clearer, more differentiated end-to-end experiences and ensuring AI and data-heavy products remain usable, trustworthy, and valuable ...

About Our Team We are building a stronger, more unified User Experience, Design and Innovation (UEDI) function across a growing product portfolio spanning AI-enabled workflows, data-rich products, and domain-specific enterprise solutions. As we evolve, we need UX to be a strategic capability—not just a downstream … design service—helping teams deliver clearer, more differentiated end-to-end experiences and ensuring AI and data-heavy products remain usable, trustworthy, and valuable for real users. About The Role As Director of User Experience, Design and Innovation (UEDI), you will lead the user experience strategy ...

Your new role We're looking for an experienced Service Designer contractor who can quickly embed into multidisciplinary teams and design or improve end-to-end public services. This role suits someone comfortable working in complex environments, shaping services across digital and non-digital touchpoints, and making progress … need to communicate clearly, confidently and adaptively - whether working day-to-day with delivery teams or influencing senior stakeholders.What we need them to do Design and improve whole services by understanding user needs, organisational constraints and policy intentTake ownership of service journeys, mapping current and future states ...

Service Lead Up to £78,000| Manchester | Full Time | Onsite Please note: This role requires onsite attendance in Manchester, 5 days per week, and successful completion of BPSS and client security clearance checks. We are seeking an experienced IAM Service Lead to establish and lead a new Identity … Access Management service during a high-profile service transition. Key Responsibilities Create IAM Service Design and Target Operating Model (TOM) Lead service transition, knowledge transfer and shadowing activities Provide IAM service leadership and governance Manage KPIs, SLAs and service reporting Drive continuous improvement ...

About The Role Were looking for a Senior Service Designer, you will be reporting to a Lead Service Designer and support the Head of Practice to lead a stable and knowledgeable practice. On client projects, your expertise means youll manage or maintain the quality of the design work delivered. Youll work as part of multidisciplinary teams, including others in DT Design and across TPXimpact as well as associates and client teams. Youll support running the practice effectively as a line manager and mentor. Responsibilities Support the Lead, Project Director, partner or sponsor to deliver successfully ...

Patent Attorney collaboration with inventors, through to the drafting of patent applications and the subsequent prosecution responses to PTOs. Own the research and experience design for complex, AI-enabled workflow products in IP Tech Transfer. Work closely with product managers, engineers, customers, and stakeholders to understand user problems … complicated workflows, and turn insight into clear, usable product experiences. This role is much more about research, synthesis, workflow design, and problem solving than making polished screens. You should be comfortable working directly with patent attorneys, inventors, IP managers, and internal teams to uncover needs, shape solutions, and improve ...

Service Delivery Manager Exciting technology within SaaS business Norwich (1 day working in the office) We are seeking an experienced and technically credible IT Service Delivery Manager to lead the delivery of support and managed services for our clients. This role is responsible for end-to-end service performance, operational leadership, client satisfaction, and continual service improvement. You will act as the primary operational contact for assigned clients while leading and developing the Support team to deliver exceptional service outcomes. The successful candidate will combine strong people leadership skills with a solid technical understanding, enabling ...

Chief Security, Data and Technology Officers, they will collectively lead a function of talented and ambitious individuals to drive digital transformation at DVSA. Every service DVSA delivers either is or is becoming digitally enabled, from the applications and processes for driving and vehicle tests accessed by millions … internal applications for internal users. Leading a growing team of around 70 FTE, covering a wide range of digital disciplines such as Business Analysts, Service Designers User Research and Delivery professional, the role holder has c8 direct reports and manages ~£50m run (RDEL) budget and ~£10m of capital (CDEL ...

Chief Security, Data and Technology Officers, they will collectively lead a function of talented and ambitious individuals to drive digital transformation at DVSA. Every service DVSA delivers either is or is becoming digitally enabled, from the applications and processes for driving and vehicle tests accessed by millions … internal applications for internal users. Leading a growing team of around 70 FTE, covering a wide range of digital disciplines such as Business Analysts, Service Designers User Research and Delivery professional, the role holder has c8 direct reports and manages ~£50m run (RDEL) budget and ~£10m of capital (CDEL ...

Chief Security, Data and Technology Officers, they will collectively lead a function of talented and ambitious individuals to drive digital transformation at DVSA. Every service DVSA delivers either is or is becoming digitally enabled, from the applications and processes for driving and vehicle tests accessed by millions … internal applications for internal users. Leading a growing team of around 70 FTE, covering a wide range of digital disciplines such as Business Analysts, Service Designers User Research and Delivery professional, the role holder has c8 direct reports and manages ~£50m run (RDEL) budget and ~£10m of capital (CDEL ...

Chief Security, Data and Technology Officers, they will collectively lead a function of talented and ambitious individuals to drive digital transformation at DVSA. Every service DVSA delivers either is or is becoming digitally enabled, from the applications and processes for driving and vehicle tests accessed by millions … internal applications for internal users. Leading a growing team of around 70 FTE, covering a wide range of digital disciplines such as Business Analysts, Service Designers User Research and Delivery professional, the role holder has c8 direct reports and manages ~£50m run (RDEL) budget and ~£10m of capital (CDEL ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool introduction ...

essential infrastructure seamlessly across water, energy, transport and telecom. Want to come and be a part of it? Were looking for a Head of Service Design & Transition who can bring clarity, structure, and strong leadership to how technology services are introduced and supported across M Group Services. … that what we deliver is robust, supportable, and fit for long-term use. Youll bring teams together early in the lifecycle, helping them shape service designs that are clear, consistent, and fully aligned with operational needs. As services progress through delivery, you will be the anchor point that ensures ...

LGBTQ+ business community. Please do not contact the recruiter directly. Description We are seeking a Director‐level leader with end‐to‐end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery … high‐impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable ...

Designer with experience delivering user-centred digital services within GDS and public sector environments. You'll join a multidisciplinary Agile team, helping to design accessible, intuitive services that meet user needs and align with Government Digital Service standards. What you'll be doing Designing end-to-end user … experiences for digital products and services Creating user journeys, personas, service blueprints and wireframes Building interactive prototypes using Figma and GOV.UK Prototype Kit Working closely with User Researchers, Product Owners, Developers and Business Analysts Applying GDS principles, accessibility standards and user-centred design best practices Presenting and justifying ...

Service Designer (Contract) London (Hybrid - 2 days onsite) £500-£550 per day (Inside IR35) 3-6 months We're supporting a leading financial services organisation looking for a hands-on Service Designer to join a key transformation programme. The Role Design and optimise end-to-end customer … journeys Create service blueprints and journey maps Facilitate workshops and collaborate with product, tech and CX teams Translate insight into practical, scalable design outcomes Requirements Strong Service Design experience in complex environments Expertise in journey mapping, service blueprinting and facilitation Background in financial services ...

Service Lead Manchester (Onsite, 5 days/week) £70,000 - £78,000 + perm benefits We are looking for an experienced IAM Service Lead to take ownership of an enterprise-scale Identity & Access Management service. This is a key leadership role responsible for ensuring secure, compliant, and efficient … continuous improvement of IAM services, ensuring the right individuals and systems have the appropriate access at the right time. Key responsibilities: Own the IAM service end-to-end (delivery, governance, performance) Lead Service Design, TOM, and Service Transition Oversee Joiner/Mover/Leaver (JML) processes ...

care is delivered. This role works closely with Practices, Practice Services and PCN colleagues to provide meaningful insight that supports day-to-day operations, service improvement and better decision-making. You'll combine analytical expertise with a strong understanding of frontline services, helping turn data into practical insight that … equivalent relevant experience Experience working with data, reports, dashboards or analysis in a structured work environment Experience producing performance or operational reporting or service monitoring information Strong analytical and numerical skills Ability to identify trends, anomalies, gaps and improvement opportunities from data Good understanding of data quality, consistency ...

this role you’ll lead across technology operations, resilience, cyber defence, and control effectiveness building strong governance and driving measurable improvements in risk and service performance. Alongside leading core technology operations, you will operate as a senior leader across risk, controls and audit bringing together responsibilities that traditionally … response while reducing vulnerabilities and strengthening overall cyber posture. Ensuring stability, availability and performance of IT services, including oversight of incident, problem, change and service management disciplines. Driving service excellence across workplace technology, delivering secure, reliable and seamless end‐user experiences. Overseeing infrastructure, applications and operational support, ensuring ...