1 to 25 of 26 Permanent Service Desk Analyst Jobs in England

Service Desk Analyst Nottingham £21,000 - £24,000 + benefits Prefer office-based, some hybrid flex. This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping … apply today. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Customer Service Analyst, Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, First Line Support, 1st Line Support, Technical Support, Service ...

Service Desk Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Desk Analyst Exemplar Health Care Support Centre, Sheffield … Position : IT Service Desk Analyst (1st line) Location : 17 Europa View, Sheffield, S9 1XH Contract type : Permanent, full time Rate : £27,182 per annum This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing ...

Service Desk Analyst Shifts operating between 8am-6pm We are looking for a proactive and customer-focused IT Service Desk Analyst to join their IT Service Desk team. You will play a key role in supporting business operations by delivering high-quality … technical support, fulfilling IT service requests, and contributing to a range of technical and business projects. This is an excellent opportunity for an experienced IT support professional who enjoys working in a fast-paced environment, managing priorities effectively, and helping to drive continuous improvement across IT services. Key Responsibilities ...

Senior 1st Line Support/Senior Service Desk Analyst/Team Lead – Based in Wakefield area- Mon – Fri needed to provide end user support. As Senior Service Desk Analyst you will be that technical go to person for the team and help with monitoring … calls, troubleshooting and being technical escalation point. As Senior 1st Line Support/Senior Service Desk Analyst/Team Leader you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory. Successful Senior 1st Line Support/Senior Service ...

Junior Service Desk Analyst – Hybrid Our client is urgently looking for a Junior Service Desk Analyst to join their team based in Slough, on a 12 Month FTC basis, with a view to extend. Please note, the role is hybrid, with 2 days … brilliant benefits package including annual leave, eyecare vouchers, hybrid working, private healthcare, a great learning environment and opportunity and many more perks! Junior Service Desk Analyst – Key Skills: Experience of work on a Service Desk Database management experience, particularly SQL Server Customer-facing experience ...

people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for ICT Senior Service Desk Analyst who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent … service”. Purpose of this role Provide a senior level of first line support by acting as an escalation point for other Service Desk Analysts and Team Leaders. Manage team on a deputised basis by coordinating workflows and making decisions on behalf of Service Desk ...

people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for ICT Senior Service Desk Analyst who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent … service. Purpose of this role Provide a senior level of first line support by acting as an escalation point for other Service Desk Analysts and Team Leaders. Manage team on a deputised basis by coordinating workflows and making decisions on behalf of Service Desk Team Leader. ...

1stLine Support/Service Desk Analyst/IT Support – Based in Wakefield- Mon – Fri needed to provide end user support, hybrid currently. You must be eligible to become SC Cleared and want to progress your skill set and career! . As 1st Line Support/Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1stLine Support/Service Desk Analyst/IT Support ...

Service Desk Analyst (x2) Newcastle upon Tyne (Hybrid Working) Excellent Career Development | Hands-on Project Exposure We’re looking for two Service Desk Analysts to join a friendly, forward-thinking IT team based at our Head Office on Newcastle Business Park. This isn’t your … typical “ticket-only” support role — while you’ll play a key part in day-to-day service desk operations, you’ll also gain valuable exposure to a wide range of IT projects and initiatives across the business. If you’re someone who wants to move beyond routine ...

Service Desk Analyst - Leeds (100% onsite, 5 days a week) - £25,000 – £35,000 + up to 20% bonus The Opportunity We’re looking for an enthusiastic and driven Service Desk Analyst to join a fast-paced IT support team based in Leeds. This … Doing Providing 1st and 2nd line support to end users across the business Handling 20–40 tickets per day in a busy service desk environment Troubleshooting issues across hardware, software, and network access Supporting users with: Windows and Mac OS Office 365 Active Directory VPN connectivity Mobile devices ...

Overview An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham. The role objectives of a service desk are centred around maintaining efficient IT operations ensuring … that the service desk operates smoothly, supporting business operations effectively, and maintaining a high level of user satisfaction. This is a full-time office based position working on rotating shift pattern hours. Rotation between, day/evening & night shift ( Roughly 8am-4pm/4pm-11pm/11pm ...

Service Desk Analyst (1st Line) London (NW6) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you passionate about delivering exceptional IT support and solving problems with a smile? Do you thrive in a fast-paced environment where great customer service meets technical expertise … looking for a motivated Service Desk Analyst to join our dynamic Service Delivery Team as the first point of contact for our clients' IT needs. About the Role As a Service Desk Analyst, you'll play a vital role in ensuring our clients ...

Senior Service Desk Analyst Reports To: Incident Manager Location: Huntingdon The Service Desk Analyst provides expert-level technical support as the primary escalation point for the First Line team, working proactively to ensure all SLAs are met and customer satisfaction remains high. Serving … partner to the Incident and Service Delivery Managers, you will be responsible for maintaining the integrity of all records within the ManageEngine ITSM system while bridging the gap between technical teams and non-technical stakeholders. By translating complex business requirements into technical solutions and collaborating closely with 2nd Line ...

Service Desk Analyst (1 line) Up to £33,000 plus excellent benefits Central Milton Keynes, office based. Working Hours: Rotation of 8am-4pm, 10pm-6pm and 2pm-10pm As First Line Service Desk Analyst, you will be part of our clients UK Technical Services … Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies within contracted SLA's. This role Is heavily focused on SLA's and ticket management. We're looking for someone who is able to build strong rapport ...

Service Desk Analyst - 24/7 Shift Rota This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email, or remote access) or scheduling Field Engineers to provide on-site break-fix support. Service Desk Analyst tasks and responsibilities … will include: Ensuring tickets are resolved in accordance with service level agreements (SLAs) Always providing excellent customer service, striving to exceed client and business expectations Liaising with other internal departments and external partners to resolve tickets when required On occasion, assisting the Helpdesk Scheduling Assistant with scheduling Field ...

established and growing UK business is looking for a Service Desk Analyst to join its internal IT team based in Milton Keynes. This is an excellent opportunity for someone with IT support or service desk experience who enjoys solving problems, supporting users, and working across … support, cyber security initiatives, device deployment, and continuous improvement projects. RESPONSIBILITIES Provide 1st line IT support to internal users Log and manage incidents and service requests Support Windows desktops, laptops, Microsoft 365, and Active Directory Configure hardware and equipment for new starters Support networking, VPN, wireless access, and mobile ...

Recruitment are supporting an innovative and growing technology organisation in their search for a Service Desk Analyst to join their client support team. This is an excellent opportunity for someone looking to develop their career within software and technology support, joining a collaborative environment where customer service … cutting-edge technologies and projects The Day to Day Providing first-line remote support to software users and clients. Logging and managing incidents and service requests via the ticketing system. Investigating and troubleshooting technical issues using internal and external resources. Prioritising support tickets based on urgency and impact. Escalating ...

client is seeking a Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich, offering a salary of £30,000. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests are resolved efficiently while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support * Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. * Log, categorise, and prioritise tickets in line with agreed ...

Service Desk Analyst Annual Salary: £26,000 - £30,000 (depending on experience) Location: Newton Abbot Job Type: Full-time We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team. This role involves supporting approximately … role: Remote Support: Utilise TeamViewer for efficient remote troubleshooting for users across various office and warehousing locations. In-Person & Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation. Service Desk Excellence: Responsible ...

Service Delivery Analyst (1st & 2nd Line Support) London | Hybrid (3 days office/2 days remote) We are working with a leading international professional services firm to recruit a Service Delivery Analyst to join their high-performing IT team. This is an excellent opportunity for someone … looking to combine service desk and deskside support responsibilities within a fast-paced, client-facing environment. This role offers a mix of 1st and 2nd line support, acting as a key point of contact for end users while also handling more complex technical issues and escalations. The Role ...

Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Central London. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point … contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point ...

looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Key Skills … Experience (not all essential) Previous experience working on an IT Service Desk in an ITIL environment at 1st/2nd/3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. Have a good understanding/proficiency ...

client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient Service Desk Analyst to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include. Resolving incoming IT queries remotely … email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPIs, but at all times youll provide exceptional customer service ensuring ...

creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across … business, ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided ...

Service Desk Analyst required by market leading, award winning, professional services organisation based in Salisbury. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact … with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing role , requiring strong communication skills and a professional, approachable manner. About You Previous ...