Service Desk Analyst Jobs in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £26,500 per year according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 383 457 524
Rank change year-on-year +74 +67 -47
Permanent jobs requiring a Service Desk Analyst 585 616 833
As % of all permanent jobs advertised in England 0.69% 0.67% 0.63%
As % of the Job Titles category 0.73% 0.73% 0.65%
Number of salaries quoted 480 499 677
10th Percentile £21,725 £22,000 £20,545
25th Percentile £23,500 £23,500 £21,750
Median annual salary (50th Percentile) £26,500 £26,500 £25,000
Median % change year-on-year - +6.00% +4.17%
75th Percentile £30,270 £33,750 £29,250
90th Percentile £38,750 £38,750 £33,750
UK median annual salary £26,500 £26,500 £25,000
% change year-on-year - +6.00% +4.17%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,507 84,319 127,438
% of permanent jobs with a recognized job title 94.47% 91.51% 96.09%
Number of salaries quoted 60,203 53,445 75,746
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,125 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,799 £82,500 £80,000
90th Percentile £90,761 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Analyst in England.

Salary trend for Service Desk Analyst in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 5 May 2024.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +104 194 £24,250 -1.02% 31
London +63 98 £32,500 -2.99% 10
North West +35 94 £23,500 -6.00% 18
South East -50 90 £26,000 -0.95% 10
Midlands +29 86 £27,500 -1.79% 12
Yorkshire +121 78 £24,500 +6.52% 10
East of England +32 58 £26,500 +10.42% 7
South West -3 58 £27,500 +4.76% 9
West Midlands +23 54 £25,000 -12.28% 6
East Midlands -2 32 £28,165 +9.38% 6
North East +3 22 £24,500 - 4
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 5 May 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 323 (55.21%) Microsoft
2 289 (49.40%) Windows
3 281 (48.03%) Social Skills
4 278 (47.52%) Active Directory
5 266 (45.47%) Microsoft 365
6 248 (42.39%) Customer Service
7 187 (31.97%) ITIL
8 144 (24.62%) Problem-Solving
9 138 (23.59%) Microsoft Office
10 120 (20.51%) SLA
11 99 (16.92%) ITSM
11 99 (16.92%) Analytical Skills
12 97 (16.58%) Windows 10
13 73 (12.48%) Microsoft Exchange
14 72 (12.31%) Azure
15 66 (11.28%) Incident Management
16 63 (10.77%) Service Management
17 62 (10.60%) Windows Server
18 61 (10.43%) ServiceNow
19 60 (10.26%) LAN
20 56 (9.57%) Finance
21 48 (8.21%) VPN
22 47 (8.03%) SharePoint
23 44 (7.52%) DNS
23 44 (7.52%) TCP/IP
24 43 (7.35%) Retail
25 40 (6.84%) Law
26 39 (6.67%) Degree
27 38 (6.50%) Time Management
27 38 (6.50%) WAN

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (12.48%) Microsoft Exchange
2 47 (8.03%) SharePoint
3 3 (0.51%) Exchange Server 2013
3 3 (0.51%) IBM Notes
4 2 (0.34%) Confluence
4 2 (0.34%) Exchange Server 2003
4 2 (0.34%) Exchange Server 2007
4 2 (0.34%) Exchange Server 2010
5 1 (0.17%) CMS
5 1 (0.17%) Skype for Business
Applications
1 138 (23.59%) Microsoft Office
2 20 (3.42%) Microsoft Excel
3 12 (2.05%) Microsoft PowerPoint
4 2 (0.34%) Chatbot
4 2 (0.34%) Microsoft Project
4 2 (0.34%) MS Visio
Business Applications
1 3 (0.51%) Elite 3E
2 2 (0.34%) assyst
3 1 (0.17%) Carpe Diem
3 1 (0.17%) Remedy ITSM
Cloud Services
1 266 (45.47%) Microsoft 365
2 72 (12.31%) Azure
3 25 (4.27%) SaaS
4 22 (3.76%) Entra ID
5 21 (3.59%) Mimecast
6 20 (3.42%) OneDrive
7 7 (1.20%) Power Automate
8 4 (0.68%) AWS
8 4 (0.68%) PaaS
9 3 (0.51%) GCP
10 2 (0.34%) Dynamics 365
10 2 (0.34%) Google Drive
10 2 (0.34%) Google Workspace
10 2 (0.34%) WhatsApp
11 1 (0.17%) Cloud Computing
11 1 (0.17%) Power Platform
11 1 (0.17%) WeChat
Communications & Networking
1 60 (10.26%) LAN
2 48 (8.21%) VPN
3 44 (7.52%) DNS
3 44 (7.52%) TCP/IP
4 38 (6.50%) WAN
5 35 (5.98%) VoIP
6 34 (5.81%) Firewall
7 28 (4.79%) DHCP
8 21 (3.59%) Wireless
9 16 (2.74%) Internet
10 15 (2.56%) Remote Desktop
11 11 (1.88%) Broadband
12 10 (1.71%) Wi-Fi
13 2 (0.34%) Cisco IOS
13 2 (0.34%) Intranet
13 2 (0.34%) SAN
13 2 (0.34%) VLAN
14 1 (0.17%) NAS
14 1 (0.17%) Skype
14 1 (0.17%) Structured Cabling
Database & Business Intelligence
1 5 (0.85%) SQL Server
2 2 (0.34%) SQL Server Integration Services
2 2 (0.34%) SQL Server Reporting Services
3 1 (0.17%) Amazon RDS
3 1 (0.17%) MySQL
3 1 (0.17%) Oracle Reports
3 1 (0.17%) Power BI
Development Applications
1 21 (3.59%) JIRA
General
1 281 (48.03%) Social Skills
2 99 (16.92%) Analytical Skills
3 56 (9.57%) Finance
4 43 (7.35%) Retail
5 40 (6.84%) Law
6 33 (5.64%) Telecoms
7 23 (3.93%) Inclusion and Diversity
8 20 (3.42%) Digital Economy
9 18 (3.08%) Legal
10 11 (1.88%) Public Sector
11 9 (1.54%) Organisational Skills
12 8 (1.37%) French Language
12 8 (1.37%) German Language
13 7 (1.20%) Documentation Skills
14 6 (1.03%) Italian Language
14 6 (1.03%) Portuguese Language
14 6 (1.03%) Spanish Language
14 6 (1.03%) Swedish Language
14 6 (1.03%) Turkish Language
15 5 (0.85%) Advertising
Libraries, Frameworks & Software Standards
1 16 (2.74%) OLE
2 2 (0.34%) EDI
Miscellaneous
1 36 (6.15%) Smartphone
2 30 (5.13%) Self-Motivation
3 20 (3.42%) Driving Licence
4 18 (3.08%) Data Centre
5 17 (2.91%) Management Information System
6 13 (2.22%) Team-Oriented Environment
7 9 (1.54%) Life Science
8 8 (1.37%) iPad
8 8 (1.37%) iPhone
8 8 (1.37%) Replication
9 6 (1.03%) Video Conferencing
10 3 (0.51%) EPoS
10 3 (0.51%) Mainframe
10 3 (0.51%) Mobile Computing
11 2 (0.34%) Housing Association
11 2 (0.34%) NHS
11 2 (0.34%) Onboarding
12 1 (0.17%) Renewable Energy
12 1 (0.17%) Smart City
12 1 (0.17%) Wiki
Operating Systems
1 289 (49.40%) Windows
2 97 (16.58%) Windows 10
3 62 (10.60%) Windows Server
4 34 (5.81%) Android
5 15 (2.56%) Windows Server 2019
6 14 (2.39%) Apple iOS
6 14 (2.39%) Windows Server 2016
7 13 (2.22%) Windows 7
8 11 (1.88%) Mac OS
9 7 (1.20%) Windows Server 2012
10 6 (1.03%) Unix
11 5 (0.85%) Windows Server 2008
12 4 (0.68%) Linux
12 4 (0.68%) Windows 8
13 2 (0.34%) Windows Server 2003
14 1 (0.17%) Mac OS X
Processes & Methodologies
1 248 (42.39%) Customer Service
2 187 (31.97%) ITIL
3 144 (24.62%) Problem-Solving
4 99 (16.92%) ITSM
5 66 (11.28%) Incident Management
6 63 (10.77%) Service Management
7 38 (6.50%) Time Management
8 33 (5.64%) Service Delivery
9 24 (4.10%) Customer Experience
10 23 (3.93%) Change Management
10 23 (3.93%) Root Cause Analysis
11 22 (3.76%) Problem Management
12 19 (3.25%) Collaborative Working
12 19 (3.25%) Statistics
12 19 (3.25%) Ticket Management
13 17 (2.91%) Asset Management
14 15 (2.56%) CRM
15 13 (2.22%) Decision-Making
15 13 (2.22%) Document Management
15 13 (2.22%) Mobile Device Management
Programming Languages
1 16 (2.74%) R
2 12 (2.05%) SQL
3 6 (1.03%) PowerShell
Qualifications
1 39 (6.67%) Degree
2 28 (4.79%) A+ Certification
3 25 (4.27%) Microsoft Certification
4 17 (2.91%) Security Cleared
5 15 (2.56%) ITIL Certification
6 10 (1.71%) DV Cleared
7 9 (1.54%) ITIL Foundation Certificate
8 7 (1.20%) NVQ Level 3
8 7 (1.20%) SC Cleared
9 5 (0.85%) MCITP
9 5 (0.85%) MCSA
10 4 (0.68%) CompTIA Security+
10 4 (0.68%) DBS Check
11 3 (0.51%) MCP
12 2 (0.34%) CIPD
12 2 (0.34%) ECDL
13 1 (0.17%) CCA
13 1 (0.17%) MCDST
13 1 (0.17%) MCSE
13 1 (0.17%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 120 (20.51%) SLA
2 17 (2.91%) GDPR
3 4 (0.68%) ISO 9001
4 3 (0.51%) ISO 14001
4 3 (0.51%) ISO/IEC 27001
5 2 (0.34%) Accessibility
5 2 (0.34%) ITGC
5 2 (0.34%) Sarbanes-Oxley
System Software
1 278 (47.52%) Active Directory
2 14 (2.39%) XenApp
2 14 (2.39%) XenDesktop
3 9 (1.54%) Hyper-V
3 9 (1.54%) vSphere
4 7 (1.20%) VMware Infrastructure
5 2 (0.34%) Citrix Hypervisor
6 1 (0.17%) Terminal Services
6 1 (0.17%) VMware ESXi
Systems Management
1 28 (4.79%) Microsoft Intune
2 18 (3.08%) SCCM
3 2 (0.34%) Jamf Pro
4 1 (0.17%) IBM BigFix
4 1 (0.17%) Icinga
4 1 (0.17%) Systems Management Server (SMS)
4 1 (0.17%) Tivoli
Vendors
1 323 (55.21%) Microsoft
2 61 (10.43%) ServiceNow
3 36 (6.15%) Citrix
4 20 (3.42%) VMware
5 18 (3.08%) Cisco
6 16 (2.74%) Apple
7 15 (2.56%) iManage
8 11 (1.88%) Dell
8 11 (1.88%) HP
8 11 (1.88%) Virgin Media
9 10 (1.71%) NetApp
10 8 (1.37%) Aderant
10 8 (1.37%) Ivanti
10 8 (1.37%) Remedy
10 8 (1.37%) Veeam
11 7 (1.20%) Google
12 5 (0.85%) Sophos
12 5 (0.85%) Splunk
13 4 (0.68%) SolarWinds
13 4 (0.68%) Sun