14 of 14 Permanent Service Desk Engineer Jobs in England

Monday - Friday 10am - 7pm Service Desk Engineer The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first … second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve ...

Line IT Support Engineer/Service Desk Analyst | Salary: £30k + excellent benefits | Basingstoke | Initially office-based, moving to hybrid working. A growing Managed Services Provider is looking for a customer-focused 1st Line IT Support Engineer/Service Desk Analyst to join … services team in Basingstoke. This opportunity would suit someone with experience as a Service Desk Analyst, IT Support Analyst, 1st Line Support Engineer, Helpdesk Engineer or IT Support Technician who enjoys solving problems and supporting users in a fast-paced environment. You’ll provide front-line ...

Lead Service Desk Engineer - Altrincham £40,000 + Benefits About the Role We're looking for an experienced IT support professional who enjoys balancing hands-on technical work with team leadership. As Lead Service Desk Engineer, you'll oversee daily service desk operations while providing guidance and support to a small team of engineers. This position offers the chance to drive service improvements, maintain excellent support standards, and play a key role in delivering a reliable technology service across the business. The Position Working at the heart ...

Service Desk Engineer Are you passionate about technology and delivering exceptional customer service? We're looking for a Level 1 Service Desk Engineer to join a growing Managed Services team, providing first-line IT support to a diverse range of business clients. This … within a supportive, collaborative environment. Location: Maidenhead, Berkshire Salary: £28,000–£29,000 per annum What You'll Be Doing As a Level 1 Service Desk Engineer, you'll be the first point of contact for technical support, ensuring users receive prompt, professional assistance while maintaining high ...

Senior Service Desk Engineer - 12 Month FTC London - Hybrid Working £45,000 - £50,000 We're working with a well-known, public-facing organisation to recruit a Senior Service Desk Engineer on an initial 12-month fixed-term contract. Supporting an organisation of circa … support across end-user computing, infrastructure, Microsoft technologies, business systems and telephony. You'll take ownership of more complex technical issues escalated through the Service Desk, troubleshooting through to resolution while working closely with infrastructure teams, application teams and third-party technology providers. Alongside BAU support ...

Service Desk Engineer Hull - £25-30k We are currently working with a professional services organisation in Hull that is actively recruiting for a Service Desk Engineer to join them on a permanent basis. The role will act as first point of contact … user accounts Overseeing IT assets and equipment moves Ensuring complete documentation of processes and procedures Key Skills: 2+ years experience in a similar Service Desk role Excellent problem-solving and troubleshooting skills Extensive experience in Microsoft environments, working with Windows Server 2019, Windows 11, Active Directory, Azure, Office ...

Line Service Desk Engineer Purpose of the role: Deliver high-quality IT support across Acosta Europe, ensuring reliable, secure, and efficient services that enable a positive user experience across business systems, infrastructure, and operational technology. Scope of Support Supports services across the IT landscape, including: Service Desk: Incident, Request & Problem Management Business Systems: Reapp Perform, COPS, Business Central, iTrent, Rydoo Infrastructure & EUC: Devices, Azure, Active Directory, networking Security & Access: Identity, endpoint protection, access control Operational Tech: Warehouse scanners, printers, mobile devices Key Responsibilities: Provide 2nd line support, troubleshooting hardware, software, mobile devices, and network ...

Service Desk Engineer - Data Centre - Shift based role - 12 Hour Shifts, 4 days on/4days off - alternate night and day shifts. c£51,000 plus £6500 shift allowance, travel allowance, bonus, pension, healthcare and other great benefits. We are looking for a Data Centre Service Desk Engineer to take responsibility for ensuring, during shift hours, that customers’ Incidents\Events and/or Requests are processed in accordance with industry standards and brought to a successful resolution within agreed Service Levels at both London sites. Provide a value-added service ...

Role: Service Desk Engineer Location: Nottingham Working Arrangement: Full-time office-based for the first month, then hybrid – 3 days in the office and 2 days from home Salary: Up to £28,000 Are you someone who enjoys being the person people come to when their technology … working? Do you have a good understanding of Windows and Microsoft 365, enjoy troubleshooting problems and take pride in providing good customer service? If so, this could be a great opportunity to join an established IT team as a Service Desk Engineer. You’ll be the first ...

Charity in London are seeking a Service Desk Engineer on a permanent basis to join the team. The role is based in Central London 4 days a week. Our IT services, including our IT infrastructure, are key to many important areas of work within the organisation … smooth running of events and ceremonial occasions. Working closely with the IT Service Delivery Manager, you will provide effective technical support to colleagues across the organisation, helping to ensure that IT services and end-user technology are reliable, secure and well supported. You will provide first and second-line ...

looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Key Skills … Experience (not all essential) Previous experience working on an IT Service Desk in an ITIL environment at 1st/2nd/3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. Have a good understanding/proficiency ...

proactively seek resolutions for customers while keeping them informed of progress. Responsibilities: Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution of end user issues Escalate incidents where required … line teams Display excellent customer service and maintain outstanding customer satisfaction levels Record end user identification information Record incident details with a high level of accuracy Carry out initial analysis on incidents and requests to assess appropriate next steps Prioritise, schedule and escalate incidents as and when required Required ...

Engineer MacOS/Apple Devices/Cloud Technologies Based onsite in Gloucester We are seeking an experienced and proactive EUC Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, alongside … similar platforms Support device security, patching, compliance, and asset management Collaborate with infrastructure and security teams on projects and improvements Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Proven experience in an EUC/Desktop Support/Endpoint Engineering role Strong knowledge ...

experienced 3rd-line engineer who enjoys getting stuck into the problems that others can’t solve, this could be a great next step. We’re looking for a Senior Technical Consultant to join Wanstor’s Service Management team, working across a varied customer base and taking ownership ...