1 to 25 of 37 Permanent Service Desk Engineer Jobs in England

2nd Line Support Engineer - Service Desk - Plymouth On-site work Full driving license is required for this role Salary - £27,000 - £32,500 depending on experience 2nd Line Support Engineer required for a leading client based in Plymouth. My client is currently seeking a We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team, with the opportunity of fieldwork. This is an excellent opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or for an experienced MSP engineer seeking their next challenge with a leading regional provider. In this More ❯

Job Description: 3rd line service desk engineer Location: Borehamwood( Hybrid) Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-45k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer. As part of the service desk team, you will be … responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software … express ideas and information clearly and concisely. · Plans and manages own workflow on a daily basis to ensure the achievement of KPIs · Demonstrates a passion for customers and delivering service excellence. · Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and More ❯

Job Description: 3rd line service desk engineer Location: Borehamwood( Hybrid) Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-45k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer. As part of the service desk team, you will be … responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software … express ideas and information clearly and concisely. · Plans and manages own workflow on a daily basis to ensure the achievement of KPIs · Demonstrates a passion for customers and delivering service excellence. · Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and More ❯

IT Support Engineer/Service Desk Analyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets is required for a multi award-winning Managed Service Provider based in the City of London. ALL LEVELS OF IT EXPERIENCE CONSIDERED As a successful … candidate you will need a solid foundation in 1st Line/2nd Line IT Technical Support, preferably covering Microsoft technologies within a Technical Help Desk environment. SALARY: up to £32,000 per annum + Bonus (up to £3,000 p.a.) + Benefits (see below) LOCATION: Hybrid working/3 Days per Week working from the office in the City … and only a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst/IT Technicianwho has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets. More ❯

employees who have developed existing and new skills to move into senior positions, leaving space for new team members to begin their journey. PURPOSE OF JOB: As a Technical Service Desk Engineer, you will provide high-quality support and be a point of escalation for the Bytes Software Services functions and its staff. You will deliver essential … environment, while improving users' IT experience and Bytes Software Services Systems. Additionally, you will support and coach newer team members, contributing to the overall success of the team and service delivery. KEY RESPONSIBILITIES: Be a friendly and supportive point of contact for all Bytes colleagues seeking support. Support users through logging Service Requests via the Customer Portal or … navigating 'self-help' information via SharePoint sites. Log and triage all incident tickets, capturing detailed information to support investigations. Use the online service desk to handle support calls. Document processes and reference guides. Support wider IT teams in the delivery of projects where applicable. Use SCCM, Azure, Cloud Services, VMWare, NetApp, and SQL applications. Provide a professional and More ❯

integrated front to back office services to investment managers and financial institutions and is authorised and regulated by the Financial Conduct Authority in the United Kingdom. The client's service offering encompasses the full asset management life cycle, including a portfolio management system, risk analysis, operations (trade processing, fund accounting, and treasury services), compliance support, and investor relations services. … application testing Software setup, installation, and documentation of support procedures Proactive monitoring of environment and PCs using various tools Contributing suggestions for process improvement and efficiency Ensuring all user service requests are logged, processed, and monitored according to company procedures Collaborating with IT counterparts for problem-solving or escalation Skills Must have Minimum 5 years' experience in IT Technical … prioritization skills Self-starter attitude, well-organized, energetic, enthusiastic, and capable of working in a busy team Awareness of the role of IT in business Nice to have ITIL Service Management Foundation University Degree or equivalent PowerShell scripting or other scripting languages Experience with VMWare Horizon, Exchange 2016 user administration, SCCM 2012+ (including application/package and software update More ❯

Title: 2nd Line Service Desk Engineer - Service Desk - Hybrid ***MUST HAVE MSP EXPERIENCE (MANAGED SERVICES PROVIDER)*** Technical Service Desk Engineer Join a successful and progressive Managed Service Provider (MSP) offering Cloud technology, hosted services, on-site/remote support, and IT consultancy. This is a great opportunity to develop your IT … 1st & 2nd Line Support, resolving IT issues to the Company's clients Troubleshoot and support systems including Office 365, Active Directory, Group policy, Azure, and networking. Deliver excellent customer service and ensure SLA compliance. Visit customer sites for proactive and reactive support when required Collaborate with the IT team to maintain a positive and professional environment. Key Skills & Experience … SharePoint, OneDrive, Outlook) and Active Directory. Networking knowledge (firewalls, Wi-Fi, switches, DNS/DHCP, etc) and troubleshooting. Experience with backups (e.g., Veeam, Symantec) and antivirus solutions. Strong customer service, communication, and problem-solving skills. Experience working in a fast paced MSP environment Desirable: - An understanding of basic MAC OS and experience in setup and support issues Our client More ❯

IT Service Desk Engineer (1st Line) Full-time Company Profile An exciting, forward-thinking and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes for over 10 years. Now hiring for multiple talented IT Support Engineers to join the team due to continued growth and expansion in customer base … with unrivalled job security and stability. Job Profile The job will suit skilled IT support engineers with a minimum of 1 year proven and demonstrable experience within a Managed Service Provider (MSP) environment. The successful candidates will need a customer focused approach and a commitment to service delivery, as well as a diligent and logical approach to working More ❯

be providing a first-class level of support to office and remote based internal colleagues. Working to ITIL best practices, you will strive to provide an efficient, responsive, helpful service that ensures colleague support requests are handled in the most appropriate way and within agreed Service Level Agreements. This is from first contact through to closure or escalation … involving technologies like Windows 10/11, MS 365 suite, iManage, iOS and more Escalation Point: Act as the escalation point for inbound calls from the triage 1st line service desk team Monitoring: Prioritise incoming incidents/service requests, and ensure timely communication with customers Documentation: Maintain detailed documentation of configurations, processes, and procedures. Collaboration: Work closely … end-users on endpoint devices and software. Innovation: Stay updated with the latest trends and technologies in endpoint management and recommend improvements The candidate Experience working within an IT Service Desk or Desktop Support role. Experienced with using ITSM tools preferred Excellent troubleshooting, problem-solving and analytical skills. Proficiency in endpoint management tools (e.g. Microsoft Intune, Autopilot). More ❯

Service Desk Engineer MSP - Central London Up to £30,000 Are you a confident Service Desk Engineer with experience in a Managed Service Provider (MSP) environment? Do you thrive on delivering excellent customer service and want to be part of a company that truly supports your growth? We’re working with a … leading MSP based in Central London that’s looking for a proactive and ambitious Service Desk Engineer to join their support team. Key Responsibilities: MSP background essential - you're used to a fast-paced, client-focused environment Strong experience with Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive) Familiarity with ticketing tools like ConnectWise or similar RMM/… PSA platforms A can-do attitude with a passion for IT support and customer service Excellent troubleshooting and communication skills Key Requirements: MSP - Experience 1 year Microsoft 365 Suite Windows 10/11, Active Directory ConnectWise (or similar service desk tool) Networking fundamentals (DNS, DHCP, VPNs - basic level) Excellent customer service skills Proactive and can do More ❯

Job Title: Service Desk Engineer Location: Maidenhead Salary: £28,000 per annum Type: Full-time Permanent We're hiring on behalf of an expanding Managed Service Provider (MSP) based in Maidenhead that is looking for a Service Desk Engineer to join their dynamic team. Key Responsibilities: Provide 1st & 2nd line IT support via … the delivery of IT projects , both remotely and onsite Diagnose and troubleshoot issues with Windows, Microsoft 365, and networking Manage system builds, deployments , and routine maintenance Deliver excellent client service by understanding needs and resolving issues promptly About You: 2+ years' experience in IT support, ideally within an MSP environment Full driving licence (site visits required) Strong customer service More ❯

Microsoft Solutions Engineer (2ndLine Service Desk Engineer) Based: Hemel Hempstead, with hybrid working Type: Full-time Salary: Up to £35k Eligibility : You must be eligible to work in the UK As a result of rapid growth plans a fantastic opportunity has arisen for a Microsoft Solutions Engineer to join our team of dedicated technical experts … reporting to the IT Service Desk Team Leader. This is an ideal opportunity for somebody who is looking to start their career within the IT function. We can offer you long term career development within a well-established and growing technical team of Tier 1, Tier 2 and Tier 3 Engineers. This is a full time, permanent role … offering an immediate start for a Microsoft Solutions Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills The successful candidate will be required to complete a satisfactory DBS check . More ❯

Role: Service Desk Engineer Location: Portsmouth (Onsite) Salary: £25,000 - £30,000 Rapidly Growing MSP | Career Progression | Exposure to Cloud & Infrastructure Were working with a fast-growing MSP based in Portsmouth, known for delivering high-quality IT support and modern infrastructure solutions. Theyre now hiring a Service Desk Engineer to join their growing team. … Experience supporting Windows 10/11, Microsoft 365 & Active Directory Good understanding of basic networking DNS, DHCP, VPNs Comfortable with ticketing systems and remote troubleshooting Excellent communication and customer service skills MSP experience is ideal Exclusive Benefits: Competitive Salary (£25,000 - £30,000) Paid Certifications & Training Microsoft, Azure, Networking & more Clear Progression Path into 2nd Line, Projects, or Cloud More ❯

Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across all aspects of IT Support. My client is … customers office for on-site fixes and to build the relationship with the customer. There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career. The working hours for this particular role is Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity to work from home … Professional, positive, supportive working environment and the opportunity to attend lots of company and charity lead events. Experience/skills/attributes: Minimum two years experience working on a Service Desk Experience of working in an MSP environment is essential Strong experience of working with Azure Cloud including virtual servers Azure Active Directory experience Office 365 Networking and More ❯

Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across all aspects of IT Support. My client is … customers office for on-site fixes and to build the relationship with the customer. There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career. The working hours for this particular role is Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity to work from home … Professional, positive, supportive working environment and the opportunity to attend lots of company and charity lead events. Experience/skills/attributes: Minimum two years’ experience working on a Service Desk Experience of working in an MSP environment is essential Strong experience of working with Azure Cloud – including virtual servers Azure Active Directory experience Office 365 Networking and More ❯

1st Line Support Engineer Doncaster (On-site) £25,000 start salary & benefits Permanent This is entry-level IT support A well-known UK tech and telecoms client of ours is looking for a 1st Line Support Engineer to be the first point of contact for customer issues. You ll be taking calls, logging tickets, and solving common IT … remote monitoring, SLAs). It s a busy, customer-facing job with 20+ tickets a day and clear escalation routes when needed. Ideal experience: 1 years in a helpdesk, service desk or IT support role Good knowledge of Windows 10/11, Office 365 and Active Directory Confident handling printers, desktops, basic networking (TCP/IP) Strong communication … and customer service skills Ability to multitask and work to SLAs Desirable: Experience with ticketing systems (ConnectWise/ServiceNow ideal) SharePoint, Intune, or Wi-Fi troubleshooting experience Why Apply? You ll be joining a professional, well-run team where support means more than just logging calls. Great place to learn, build skills, and move up the ladder. Apply now More ❯

1st Line Support Engineer | Doncaster (On-site) £25,000 start salary & benefits | Permanent This is entry-level IT support A well-known UK tech and telecoms client of ours is looking for a 1st Line Support Engineer to be the first point of contact for customer issues. You’ll be taking calls, logging tickets, and solving common IT … remote monitoring, SLAs). It’s a busy, customer-facing job with 20+ tickets a day and clear escalation routes when needed. Ideal experience: 1 years in a helpdesk, service desk or IT support role Good knowledge of Windows 10/11, Office 365 and Active Directory Confident handling printers, desktops, basic networking (TCP/IP) Strong communication … and customer service skills Ability to multitask and work to SLAs Desirable: Experience with ticketing systems (ConnectWise/ServiceNow ideal) SharePoint, Intune, or Wi-Fi troubleshooting experience Why Apply? You’ll be joining a professional, well-run team where support means more than just logging calls. Great place to learn, build skills, and move up the ladder. Apply now More ❯

and educate customers. ICS-digital, an international marketing agency including ICS-translate, also operates under the group. Job Purpose: To provide a professional and proactive B2B and desktop support service to B2B customers and a busy office environment including responsibilities for consumable management, mobile device and asset management, meeting room setup and assistance with Incident Management. This includes the … for day to day activities and tasks. Maintaining the Configuration Management Database for Racing Post assets. B2B 1st line triage and life cycle management ITIL Incident Management using a Service Management toolset following an established best practice framework process. Internal Customers - Enterprise IT supports up to 500 desktop users and delivers IT support to the business as a service. … technical knowledge and troubleshooting skills - Windows 10, Mac OS, MS Office, Internet browsers (Chrome, IE, Firefox), Networking principles, Gmail and Google Apps. Excellent communication skills. Strong customer focus and service delivery. Work well as part of a busy team. Self-motivated and proactive to provide a quality service and support the business. Desirable IT qualification or degree equivalent. More ❯

1st line support engineer, IT Support, Service DeskPermBristolHybrid£25-29k Our client, a leading and expanding IT MSP located in the Bristol area, and a Microsoft cloud service provider, is looking to hire a 1st line support engineer The successful candidate will offer outsourced, 1st line IT support (Service desk), security, hybrid cloud … as well as modern workspace. Responsibilities: 1st line tech support via phone, email, remote and deskside. Strong customer service experience Troubleshoot & resolve hardware, software and network issues to provide resolutions. Escalate complex issues to the 2/3 tier support or to the relevant supplier. Maintain records of customer interactions in the ticketing system. Ensuring high levels of customer … satisfaction through timely & effective problem resolution. Skills and experience required (not all essential): Office 365 Intune Windows Active directory Previous experience in an IT support/Service Desk/1st line support role Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham (Hybrid) Salary: Up to £26,252 Home based position on a 4 on … people- we would love to hear from you. The role and what youll be getting up to on a day-to-day basis: Littlefish are recruiting for a 247 Service Desk Engineer to join the Service Desk Team. This role is home based position on a 4 on 4 off shift pattern. You will be … team meetings and carry out your first 6-week training in the office. What youll be getting up to on a day-to-day basis: Reporting into the 247 Service Desk Team Leader, as a 247 Service Desk Engineer, you will provide effective technical support to Littlefishs contract customers. The Service Desk Engineer More ❯

we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: Littlefish are recruiting for a 247 Service Desk Engineer to join the Service Desk Team. This role is home based position on a 4 on 4 off shift pattern. You will be … meetings and carry out your first 6-week training in the office. What you'll be getting up to on a day-to-day basis: Reporting into the 247 Service Desk Team Leader, as a 247 Service Desk Engineer, you will provide effective technical support to Littlefish's contract customers. The Service Desk Engineer will resolve desktop, laptop, printer, application issues, as well as performing network/server troubleshooting and administration. To be our Service Desk Engineer, you will be able to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA's. What are we looking for in the More ❯

Role:Service Desk Engineer Length: 6 Weeks Location: London - onsite Rates: £200 per day (Inside IR35) Provide 2nd/3rdline support in troubleshooting technical issues reported to Service Desk Ensure Service Requests and Incidents are managed in accordance with Service Level Targets Assist with the identification of Continual Service Improvement items to … help improve the quality of service provided, and the efficiency of processes within the Service Desk Keep customers informed on the progress of their Incidents and Service Requests throughout the full lifecycle Essential Skills 4 Years + experience working within a Service Desk or Helpdesk environment. Technical knowledge of Microsoft O365 technologies including Entra … Microsoft Azure and Intune. Previous experience working with audio and video conferencing tools such as Zoom and MS Teams. VIP support experience would be advantageous. Excellent communication and customer service skills Ability to efficiently manage workload and escalate calls when required. ITIL skills are advantageous. More ❯

Job Title: Service Desk Engineer (End User Support) - entry level role offering progression Hours : 37.5 hours a week Monday to Friday. Location : Based from our Newcastle office at the Cobalt Business Park Salary: Up to £25,000 per annum depending on skills and experience Cybit About Cybit Predict. Protect. Perform We're a team of passionate professionals … Cybit is the place for you. Together, we will create a safer, more resilient future for everyone. What you'll do: Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments. This role offers a fantastic technical and service led career path. We're looking for someone with Previous customer service experience; with a passion for providing an excellent customer experience. Passionate about technology; basic knowledge More ❯

3rd Line Service Desk Engineer Location: Eastbourne Industry: IT Managed Services Setup: 5 days onsite We're looking for an experienced 3rd Line Service Desk Engineer to join our fast-growing IT Managed Services team in Eastbourne. If you love solving complex technical problems and want to make a real impact across both private … high-level support for complex technical issues. * Working across both on-prem and cloud infrastructures (Office 365, Azure, Windows Server, VMware). * Acting as an escalation point for the service desk team. * Building strong client relationships through excellent service. What we're looking for: * Strong 3rd line support experience, ideally within a Managed Services environment. * Expertise in cloud More ❯

s leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team. THE ROLE: It will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment. Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or More ❯