Service Desk Engineer Jobs in England

Service Desk Engineer
UK > England

The median Service Desk Engineer salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 19 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
19 May 2025
Same period 2024 Same period 2023
Rank 631 736 796
Rank change year-on-year +105 +60 +235
Permanent jobs requiring a Service Desk Engineer 55 97 126
As % of all permanent jobs advertised in England 0.11% 0.11% 0.14%
As % of the Job Titles category 0.12% 0.12% 0.16%
Number of salaries quoted 53 92 124
10th Percentile £26,300 £23,500 £21,875
25th Percentile £28,500 £25,500 £25,938
Median annual salary (50th Percentile) £32,500 £30,000 £27,500
Median % change year-on-year +8.33% +9.09% -4.35%
75th Percentile £37,500 £36,000 £36,000
90th Percentile £41,500 £41,150 £38,600
UK median annual salary £32,500 £31,500 £28,750
% change year-on-year +3.17% +9.57% +2.68%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 44,992 81,767 80,747
% of permanent jobs with a recognized job title 91.03% 94.55% 91.53%
Number of salaries quoted 24,381 60,882 51,425
10th Percentile £29,750 £28,500 £32,500
25th Percentile £41,250 £38,125 £45,000
Median annual salary (50th Percentile) £56,000 £53,000 £60,800
Median % change year-on-year +5.66% -12.83% +1.33%
75th Percentile £75,000 £71,250 £82,500
90th Percentile £97,500 £90,000 £100,000
UK median annual salary £55,320 £52,500 £60,000
% change year-on-year +5.37% -12.50% -

Service Desk Engineer
Job Vacancy Trend in England

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Engineer in England

Service Desk Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Engineer in England.

Salary trend for Service Desk Engineer in England

Service Desk Engineer
Salary Histogram in England

Salary distribution for jobs citing Service Desk Engineer in England over the 6 months to 19 May 2025.

Salary histogram for Service Desk Engineer in England

Service Desk Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the England region over the 6 months to 19 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +47 21 £35,000 +34.62% 25
London +112 15 £35,000 +7.69% 25
Yorkshire +72 14 £40,000 +33.33% 10
South East +84 10 £28,500 -9.52% 13
North West -11 7 £33,000 +26.92% 15
East of England +36 4 £32,500 +30.00% 2
Midlands +55 3 £27,000 +12.50% 6
East Midlands +26 3 £27,000 -12.20% 6
South West +88 1 £31,250 -8.09% 3
Service Desk Engineer
UK

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 19 May 2025, Service Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Engineer in the job title.

1 45 (81.82%) Microsoft
2 43 (78.18%) Windows
3 40 (72.73%) Social Skills
4 36 (65.45%) Microsoft 365
5 34 (61.82%) Active Directory
6 27 (49.09%) Customer Service
7 23 (41.82%) Azure
8 20 (36.36%) LAN
9 17 (30.91%) Firewall
10 16 (29.09%) Windows Server
11 15 (27.27%) Problem-Solving
12 13 (23.64%) SharePoint
13 12 (21.82%) Entra ID
13 12 (21.82%) Microsoft Intune
13 12 (21.82%) Public Sector
14 11 (20.00%) Windows 10
14 11 (20.00%) Security Cleared
14 11 (20.00%) SQL
14 11 (20.00%) ITIL
15 10 (18.18%) Service Delivery
15 10 (18.18%) Microsoft PowerPoint
15 10 (18.18%) Microsoft Excel
15 10 (18.18%) SC Cleared
15 10 (18.18%) OneDrive
16 9 (16.36%) VLAN
16 9 (16.36%) Microsoft Exchange
16 9 (16.36%) VPN
16 9 (16.36%) Cisco
17 8 (14.55%) Microsoft Office
17 8 (14.55%) WAN

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (23.64%) SharePoint
2 9 (16.36%) Microsoft Exchange
Applications
1 10 (18.18%) Microsoft Excel
1 10 (18.18%) Microsoft PowerPoint
2 8 (14.55%) Microsoft Office
Business Applications
1 2 (3.64%) Remedy ITSM
Cloud Services
1 36 (65.45%) Microsoft 365
2 23 (41.82%) Azure
3 12 (21.82%) Entra ID
4 10 (18.18%) OneDrive
5 3 (5.45%) AWS
5 3 (5.45%) Mimecast
6 2 (3.64%) Power Platform
6 2 (3.64%) PowerApps
7 1 (1.82%) SaaS
Communications & Networking
1 20 (36.36%) LAN
2 17 (30.91%) Firewall
3 9 (16.36%) VLAN
3 9 (16.36%) VPN
4 8 (14.55%) WAN
5 7 (12.73%) DNS
6 6 (10.91%) DHCP
6 6 (10.91%) Wi-Fi
7 5 (9.09%) VoIP
8 4 (7.27%) TCP/IP
8 4 (7.27%) Wireless
9 3 (5.45%) Broadband
9 3 (5.45%) PBX
10 2 (3.64%) NAS
10 2 (3.64%) SAN
10 2 (3.64%) Skype
11 1 (1.82%) IPsec
11 1 (1.82%) Network Security
11 1 (1.82%) WebEx
Database & Business Intelligence
1 3 (5.45%) SQL Server
General
1 40 (72.73%) Social Skills
2 12 (21.82%) Public Sector
3 7 (12.73%) Telecoms
4 5 (9.09%) Finance
4 5 (9.09%) Organisational Skills
5 3 (5.45%) Law
6 2 (3.64%) Banking
6 2 (3.64%) Investment Banking
7 1 (1.82%) Financial Institution
Miscellaneous
1 7 (12.73%) Fat Client
1 7 (12.73%) Thin Client
2 3 (5.45%) CCTV
2 3 (5.45%) iPhone
3 2 (3.64%) Driving Licence
3 2 (3.64%) Self-Motivation
3 2 (3.64%) Social Media
4 1 (1.82%) Data Protection Act
4 1 (1.82%) Onboarding
4 1 (1.82%) Team-Oriented Environment
4 1 (1.82%) Virtual Team
Operating Systems
1 43 (78.18%) Windows
2 16 (29.09%) Windows Server
3 11 (20.00%) Windows 10
4 4 (7.27%) Apple iOS
5 3 (5.45%) Mac OS
5 3 (5.45%) Windows 7
5 3 (5.45%) Windows Server 2008
5 3 (5.45%) Windows Server 2016
6 1 (1.82%) Android
Processes & Methodologies
1 27 (49.09%) Customer Service
2 15 (27.27%) Problem-Solving
3 11 (20.00%) ITIL
4 10 (18.18%) Service Delivery
5 6 (10.91%) Incident Management
5 6 (10.91%) Service Management
6 5 (9.09%) Antivirus Management
6 5 (9.09%) Network Management
6 5 (9.09%) Time Management
7 4 (7.27%) Collaborative Working
7 4 (7.27%) Migration
8 3 (5.45%) Change Management
8 3 (5.45%) CRM
8 3 (5.45%) Data Protection
8 3 (5.45%) ITSM
8 3 (5.45%) Remote Monitoring and Management
9 2 (3.64%) Chat Support
9 2 (3.64%) Customer Experience
9 2 (3.64%) Server Management
9 2 (3.64%) Storage Management
Programming Languages
1 11 (20.00%) SQL
2 2 (3.64%) PowerShell
Qualifications
1 11 (20.00%) Security Cleared
2 10 (18.18%) SC Cleared
3 7 (12.73%) Degree
4 5 (9.09%) Microsoft Certification
5 4 (7.27%) CCNA
5 4 (7.27%) CCNP
5 4 (7.27%) Cisco Certification
6 3 (5.45%) Azure Certification
7 2 (3.64%) DBS Check
8 1 (1.82%) Network+ Certification
Quality Assurance & Compliance
1 4 (7.27%) SLA
2 3 (5.45%) ISO 14001
2 3 (5.45%) ISO 9001
2 3 (5.45%) ISO/IEC 27001
3 2 (3.64%) Cyber Essentials
System Software
1 34 (61.82%) Active Directory
2 3 (5.45%) XenApp
3 2 (3.64%) VMware Infrastructure
4 1 (1.82%) Hyper-V
4 1 (1.82%) Terminal Services
Systems Management
1 12 (21.82%) Microsoft Intune
2 3 (5.45%) SCCM
3 2 (3.64%) Jamf Pro
3 2 (3.64%) SmoothWall
4 1 (1.82%) Autotask
4 1 (1.82%) Norton AntiVirus
Vendors
1 45 (81.82%) Microsoft
2 9 (16.36%) Cisco
3 6 (10.91%) Citrix
3 6 (10.91%) Ubiquiti
4 5 (9.09%) Apple
4 5 (9.09%) ServiceNow
5 4 (7.27%) HP
6 3 (5.45%) Acronis
6 3 (5.45%) Dell
6 3 (5.45%) Draytek
6 3 (5.45%) Fortinet
6 3 (5.45%) iManage
6 3 (5.45%) VMware
6 3 (5.45%) WatchGuard
7 2 (3.64%) ESET
7 2 (3.64%) Meraki
7 2 (3.64%) Remedy
7 2 (3.64%) Sophos
7 2 (3.64%) Splunk
7 2 (3.64%) Veeam