1 to 25 of 303 Permanent Support Analyst Jobs in England

We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism Requirements We are seeking a highly skilled and proactive Application Support Analyst to lead support and continuous improvement of enterprise applications across our organization. This role is critical in ensuring system stability, performance, and usability that support … role, acting as a technical expert and escalation point, bridging gaps between IT, users, and vendors while driving high service standards. The role will be part of the Application Support team. Key Responsibilities: Provide advanced technical support for enterprise applications across Windows, macOS, and Linux platforms. Configure network protocols and troubleshoot network layer issues. Serve as the escalation … outages. Lead application upgrades, patch management, UAT, and post-deployment support. Ensure data integrity, system reliability, and compliance with internal IT governance and policies. Develop and maintain technical documentation, support procedures, and knowledge base articles. Monitor application health using tools and custom dashboards. Support integration and communication between cloud platforms (Azure, Entra ID, Microsoft 365). Contribute to More ❯

Job Title: Application Support Analyst Location: Manchester (Hybrid – 3 days in the office) Status: Permanent Job purpose: Provide 3rd line application support, managing incidents and escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to … debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the on-call rota for out of hours critical incidents Provide proactive support & maintenance across the application landscape Create, review and maintain support documentation for deploying and configuring applications Monitor/deploy application updates & patches Develop understanding of systems within the … application landscape Support internal projects with technical design reviews and environment builds/deployment Key accountabilities To be aware of and comply with all company policies and procedures, including but not limited to the Group/Company Data Protection policy, Equal Opportunities policy, Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations. The More ❯

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT Support More ❯

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT Support More ❯

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT Support More ❯

PLEASE NOTE EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL* IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Service Desk … Analyst/1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have … excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all More ❯

PLEASE NOTE EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL* IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Service Desk … Analyst/1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have … excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all More ❯

IT Support Analyst - £30k - £32k - Altrincham Hybrid - Fintech If you have around 2 years experience in a IT Support role and looking for a company to take the next step this could be the route to go. Its in the Fintech domain, highly varied work, with lots of differing career progression options (Be that Data, Development, Security … Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/ticketing system Supporting internal systems (Windows 10/11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and basic … infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell/HP devices, and networking basics Knowledge of Group Policy More ❯

About the Role We are seeking a Senior Service Desk Analyst to join our London-based IT team. This is a pivotal role responsible for ensuring the smooth operation of IT services and systems across the organisation. As a senior member of the service desk, you will provide advanced technical support, guide junior team members, and contribute to … maintaining a secure, stable, and high-performing IT environment. Key Responsibilities Technical Support Deliver expert-level technical support for hardware, software, and network-related issues. Troubleshoot complex problems escalated by junior analysts. Ensure excellent customer service and user communication throughout the resolution process. Identify root causes as part of problem management and provide mitigation strategies. Conduct proactive user … follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding new team members and contribute to developing training resources. Promote a collaborative and positive team culture. System Management Deploy software and hardware updates across the business. Perform regular system maintenance, updates, and backups. Manage joiners/leavers processes. Maintain More ❯

about what we stand for and want to move forward together. What sort of work? This is an exciting opportunity to join our growing IT team as an IT Support Analyst in our Exeter office. As part of this role you will be responsible for: Proactively monitoring support calls using our ServiceNow ticket management system Taking phone … setup When needed, assisting users with setting up IT kit for meetings On occasion travelling to our other offices in Bristol, Cheltenham, Sidmouth and London Providing out of hours support on occasion Why this team? The IT team is the Firms centre of innovation. As well as supporting the hardware and software already in place, they lead the way … on developing processes and efficiencies through new software and technology. Made up of a group of innovative, tech savvy and forward-thinking IT specialists and project managers, the team support the technology across all our offices. How do we work? We take a flexible, agile approach to working patterns. As a team we agree together on the best working More ❯

EXCITING OPPORTUNITY for a Junior IT Support Specialist Location: SE1, Central London Salary: £25K to £28K Join one of London's finest Financial Services Firms! Are you a tech-savvy problem-solver ready to make your mark in the fast-paced world of finance? We're seeking a dynamic Junior IT Support Specialist to join our cutting-edge … IT operations team at our prestigious London headquarters. What You'll Do: Provide exceptional IT support to high-profile executives and staff across our organisation Work with the latest technologies including Microsoft O365, Teams, virtualization, and enterprise applications Build and configure user systems, manage Active Directory, and maintain critical IT infrastructure Collaborate with our managed service provider on exciting … and social media management Contribute to our knowledge base and help shape IT processes that drive business success What We're Looking For: 2+ years of hands-on IT support experience with multiple operating systems and devices Strong background in Windows Server tools, networking concepts, and information security Experience with telephony/VOIP systems and supporting remote users Proficiency More ❯

EXCITING OPPORTUNITY for a Junior IT Support Specialist Location: SE1, Central London Salary: £25K to £28K Join one of London's finest Financial Services Firms! Are you a tech-savvy problem-solver ready to make your mark in the fast-paced world of finance? We're seeking a dynamic Junior IT Support Specialist to join our cutting-edge … IT operations team at our prestigious London headquarters. What You'll Do: Provide exceptional IT support to high-profile executives and staff across our organisation Work with the latest technologies including Microsoft O365, Teams, virtualization, and enterprise applications Build and configure user systems, manage Active Directory, and maintain critical IT infrastructure Collaborate with our managed service provider on exciting … and social media management Contribute to our knowledge base and help shape IT processes that drive business success What We're Looking For: 2+ years of hands-on IT support experience with multiple operating systems and devices Strong background in Windows Server tools, networking concepts, and information security Experience with telephony/VOIP systems and supporting remote users Proficiency More ❯

Category: IT or Software Desktop Service and Support Level: Experienced (Non-Manager) Term: contract, 3 months Weekly hours: 37.5 Salary: GBP 25 per hour Location: London IT Support Analyst - Temporary £25 per hour (inclusive of holiday pay) Hybrid - London office - 3 days per week Are you an experienced 1st and 2nd Line IT Support Analyst? We are recruiting for an IT Support Analyst with a strong background in delivering 1st and 2nd line helpdesk support and managing the service desk. You will also be involved in project-based work and supporting the manager in delivering the IT strategy. To apply, you should have a solid technical background, with experience in providing … technical support to end-users. You will have experience in managing and maintaining hardware, software, and network infrastructure. Additionally, you will have experience in managing user accounts, configuring laptops, and mobile devices, ensuring they comply with all policies and standards. Skills and Experience Required: Previous experience of working in an IT Helpdesk/Service Desk role Excellent communication skills More ❯

IT Application Support Analyst London Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in over 700 business locations. Due to business requirements, we are now looking to … Deputy Head, Corporate Banking. Please note that this is a hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: As IT Application Support analyst, you would be expected to perform functional support duties and provide technical assistance to users on a range of core banking products, online banking products and … other critical business applications. The opportunity is for IT Application support analyst person with a proven and demonstrable product and applications support or development background specifically in the banking industry. 1. Carry out day to day support, maintenance/Upgrade and administration on all the bank’s application systems and interfaces. 2. Resolve any application issues More ❯

IT Application Support Analyst London Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in over 700 business locations. Due to business requirements, we are now looking to … Deputy Head, Corporate Banking. Please note that this is a hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: As IT Application Support analyst, you would be expected to perform functional support duties and provide technical assistance to users on a range of core banking products, online banking products and … other critical business applications. The opportunity is for IT Application support analyst person with a proven and demonstrable product and applications support or development background specifically in the banking industry. 1. Carry out day to day support, maintenance/Upgrade and administration on all the bank’s application systems and interfaces. 2. Resolve any application issues More ❯

IT Support Analyst £35,000 - £40,000 per annum Full time – Central London – Office based 5 days per week Is this the IT Support Analyst role for you? Crone Corkill are partnering with a longstanding, boutique client who are looking to onboard an IT Support Analyst to focus on 1st/2nd Line responsibilities … between themselves and their sister company. Working as part of a newly merged, close-knit team, your key focus will be on Desktop Support for circa 250 London based end users across both businesses. You’ll be one of the main points of contact for IT Support related issues, escalating where appropriate. One business has a Windows/… so experience using the tools within is very advantageous. Given the size of each business, it’s important for my client that the person joining has experience providing IT Support within an SME environment. Candidates without this may not be considered. What will you do as an IT Support Analyst? Support users in the office, over More ❯

IT Application Support Analyst London FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. … Due to business requirements, we are now looking to acquire the services of an experienced IT Application Support Analyst. Please note that this is a hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: As IT Application Support analyst, you would be expected to perform functional support duties and … provide technical assistance to users on a range of core banking products, online banking products and other critical business applications. The opportunity is for IT Application support analyst person with a proven and demonstrable product and applications support or development background specifically in the banking industry. 1. Carry out day to day support, maintenance/Upgrade More ❯

IT Application Support Analyst London FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. … Due to business requirements, we are now looking to acquire the services of an experienced IT Application Support Analyst. Please note that this is a hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: As IT Application Support analyst, you would be expected to perform functional support duties and … provide technical assistance to users on a range of core banking products, online banking products and other critical business applications. The opportunity is for IT Application support analyst person with a proven and demonstrable product and applications support or development background specifically in the banking industry. 1. Carry out day to day support, maintenance/Upgrade More ❯

IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 nd and 3 rd level support. 1st and 2nd Line Troubleshooting/Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral … part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. Be the … point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations Liaise with colleagues in London and external support/3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling More ❯

Job Overview: We are seeking a dedicated IT Support Specialist to serve as the primary liaison between the IS Helpdesk and our internal customers across various departments. In this role, you will be responsible for understanding customer needs and providing expert second and third-level support for standard PC applications and configurations. Your ability to troubleshoot and resolve … technical issues will be essential in ensuring a seamless IT experience for our users. Key Responsibilities: Act as the first point of contact for internal customers seeking IT support, ensuring timely and effective communication. Diagnose and resolve technical issues related to standard PC software and configurations, escalating complex problems as necessary. Collaborate with the IS department to identify and … implement solutions that enhance user experience and operational efficiency. Maintain accurate records of support requests and resolutions in the helpdesk system. Provide training and guidance to users on software applications and best practices for IT usage. Stay updated on the latest technology trends and tools to continuously improve support services. Key Stakeholders: Internal: All Departments within the organization More ❯

IT Support Analyst Offering Circa. £28,000 - £30,000 Basic Salary plus Benefit Office Based in Halifax Our client is seeking an IT Support Analyst to join their business to support around 50 users on a Windows-based network. This hands-on position offering exposure to a wide range of IT disciplines, with a primary … focus on infrastructure support and maintenance. Youll be a key player in delivering efficient, reliable IT services, contributing to continuous improvement across the business. The IT Support Analyst will have technical knowledge, particularly in networks, PCs, and business software (especially Excel), and a strong desire to learn and take on new challenges. IT Support Analyst Key Responsibilities Provide day-to-day support for all IT infrastructure, systems, hardware, and software. Manage and maintain integrations with third-party platforms. Troubleshoot and resolve technical issues across the organisation. Liaise with external providers to manage services such as servers, telephony, and printing. Collaborate with developers to maintain and enhance our clients website. Assist with continuous improvement More ❯

11054JS £150 - 175 per day IT Support Analyst Must be eligible for Enhanced DBS - Inside IR35 - Onsite We have an immediate requirement for an IT Support Analyst to join our education client based in the Caterham area. The role requires an experienced IT Support Analyst who is proactive and can adapt to whatever the … will be key to your success. Essential skills: Microsoft 365 user administration. Microsoft 365 use in the classroom (i.e. Microsoft Teams/SharePoint). MS Windows desktop operating systems. Support and maintenance of IT hardware including desktops, laptops, tablets and class display screens. Experience of supporting the Adobe Creative Suite. Demonstrable exceptional customer service/people skills. Demonstrable ability … in other schools. Desirable: Working in a school environment and school MIS systems (i.e. ISAMS). Microsoft Active Directory (Azure and on-prem), Group Policies, AD Federation Services. Remote support of users. VOIP Telephony. Cisco Meraki Network Management tools and configuration. Managed Secure Release Network Printing. Apple and other Mobile Device Management Tools (e.g. JAMF) Apple operating systems, integration More ❯

Support Analyst – IT Operations Permanent | Hybrid | London Bestman Solutions is working with a security-focused, not-for-profit organisation to hire a Support Analyst – IT Operations to join a collaborative internal ICT team. This is an excellent opportunity for someone who enjoys solving technical problems, thrives in a close-knit environment, and wants to be part … of a mission-led organisation delivering real-world impact in the cybersecurity and intelligence space. You’ll be the go-to person for first-line IT support across the organisation — resolving issues, setting up systems, and keeping things running smoothly for both office-based and remote colleagues. You’ll play a hands-on role in day-to-day operations … while contributing to a secure and reliable tech environment. What You’ll Be Doing Responding to support requests via phone, email, or in person Troubleshooting hardware, software, and network issues Supporting remote users and maintaining IT equipment (laptops, desktops, peripherals) Managing onboarding and offboarding tasks for new starters and leavers Performing routine system maintenance, updates, and fault diagnostics Escalating More ❯

Support Analyst – IT Operations Permanent | Hybrid | London Bestman Solutions is working with a security-focused, not-for-profit organisation to hire a Support Analyst – IT Operations to join a collaborative internal ICT team. This is an excellent opportunity for someone who enjoys solving technical problems, thrives in a close-knit environment, and wants to be part … of a mission-led organisation delivering real-world impact in the cybersecurity and intelligence space. You’ll be the go-to person for first-line IT support across the organisation — resolving issues, setting up systems, and keeping things running smoothly for both office-based and remote colleagues. You’ll play a hands-on role in day-to-day operations … while contributing to a secure and reliable tech environment. What You’ll Be Doing Responding to support requests via phone, email, or in person Troubleshooting hardware, software, and network issues Supporting remote users and maintaining IT equipment (laptops, desktops, peripherals) Managing onboarding and offboarding tasks for new starters and leavers Performing routine system maintenance, updates, and fault diagnostics Escalating More ❯

Support Analyst – IT Operations Permanent | Hybrid | London Bestman Solutions is working with a security-focused, not-for-profit organisation to hire a Support Analyst – IT Operations to join a collaborative internal ICT team. This is an excellent opportunity for someone who enjoys solving technical problems, thrives in a close-knit environment, and wants to be part … of a mission-led organisation delivering real-world impact in the cybersecurity and intelligence space. You’ll be the go-to person for first-line IT support across the organisation — resolving issues, setting up systems, and keeping things running smoothly for both office-based and remote colleagues. You’ll play a hands-on role in day-to-day operations … while contributing to a secure and reliable tech environment. What You’ll Be Doing Responding to support requests via phone, email, or in person Troubleshooting hardware, software, and network issues Supporting remote users and maintaining IT equipment (laptops, desktops, peripherals) Managing onboarding and offboarding tasks for new starters and leavers Performing routine system maintenance, updates, and fault diagnostics Escalating More ❯