Support Analyst Jobs in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year according to job vacancies posted during the 6 months to 24 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 May 2024
Same period 2023 Same period 2022
Rank 187 256 275
Rank change year-on-year +69 +19 -27
Permanent jobs requiring a Support Analyst 1,348 1,253 2,103
As % of all permanent jobs advertised in England 1.54% 1.44% 1.53%
As % of the Job Titles category 1.62% 1.57% 1.59%
Number of salaries quoted 1,097 1,030 1,746
10th Percentile £24,250 £24,500 £23,250
25th Percentile £27,473 £27,000 £26,250
Median annual salary (50th Percentile) £35,000 £34,790 £32,500
Median % change year-on-year +0.60% +7.05% -
75th Percentile £47,500 £45,000 £43,750
90th Percentile £57,500 £62,500 £57,500
UK median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 82,980 79,798 132,360
% of permanent jobs with a recognized job title 94.62% 91.51% 96.04%
Number of salaries quoted 61,732 50,828 74,914
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,220 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,800 £60,000
Median % change year-on-year -13.65% +1.33% +9.09%
75th Percentile £71,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 24 May 2024.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 24 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +58 439 £45,000 +8.76% 114
South East +71 313 £32,500 +6.56% 66
North of England +45 234 £31,250 -8.09% 30
Midlands -8 167 £31,000 +1.64% 31
North West +15 136 £32,500 -5.11% 15
South West -13 98 £32,500 +8.33% 27
East of England +42 96 £30,000 +6.19% 19
West Midlands +3 96 £34,500 +6.15% 14
Yorkshire +76 92 £31,250 -6.72% 13
East Midlands +7 71 £27,000 -0.92% 16
North East -9 6 £30,500 -18.67% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 24 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 471 (34.94%) Social Skills
2 449 (33.31%) Windows
3 437 (32.42%) Microsoft
4 352 (26.11%) Microsoft 365
5 327 (24.26%) Active Directory
6 325 (24.11%) SQL
7 293 (21.74%) Customer Service
8 292 (21.66%) Problem-Solving
9 284 (21.07%) ITIL
10 277 (20.55%) Finance
11 229 (16.99%) Azure
12 211 (15.65%) Microsoft Office
13 200 (14.84%) Windows 10
14 167 (12.39%) Degree
15 155 (11.50%) Analytical Skills
16 149 (11.05%) Microsoft Exchange
17 142 (10.53%) SLA
18 122 (9.05%) SQL Server
19 119 (8.83%) Windows Server
20 112 (8.31%) Incident Management
21 111 (8.23%) ERP
22 110 (8.16%) SharePoint
22 110 (8.16%) Linux
23 108 (8.01%) ITSM
24 106 (7.86%) Service Management
25 93 (6.90%) Oracle
26 85 (6.31%) Law
27 84 (6.23%) Change Management
27 84 (6.23%) DNS
28 81 (6.01%) Microsoft Intune

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 149 (11.05%) Microsoft Exchange
2 110 (8.16%) SharePoint
3 36 (2.67%) WebLogic
4 14 (1.04%) Oracle Service Bus
5 9 (0.67%) CMS
6 8 (0.59%) Confluence
6 8 (0.59%) IIS
7 4 (0.30%) Exchange Server 2010
7 4 (0.30%) Exchange Server 2013
7 4 (0.30%) Skype for Business
8 3 (0.22%) Apache
8 3 (0.22%) EPiServer
8 3 (0.22%) GlassFish
8 3 (0.22%) JBoss
8 3 (0.22%) Moodle
8 3 (0.22%) Oracle Workflow
8 3 (0.22%) Tomcat
9 1 (0.074%) SharePoint 2013
9 1 (0.074%) WordPress
Applications
1 211 (15.65%) Microsoft Office
2 57 (4.23%) Microsoft Excel
3 21 (1.56%) MS Visio
4 8 (0.59%) Microsoft PowerPoint
5 6 (0.45%) LightWave 3D
6 2 (0.15%) Spreadsheet
7 1 (0.074%) Microsoft Project
7 1 (0.074%) S-PLUS
7 1 (0.074%) Trello
Business Applications
1 45 (3.34%) Dynamics CRM
2 18 (1.34%) Dynamics NAV
3 14 (1.04%) Dynamics GP
3 14 (1.04%) Remedy ITSM
4 13 (0.96%) Elite 3E
5 12 (0.89%) Fidessa
5 12 (0.89%) NEC Housing
6 10 (0.74%) SAP S/4HANA
7 8 (0.59%) Endur
8 7 (0.52%) Oracle ERP
8 7 (0.52%) PlanetPress Connect
9 6 (0.45%) Epicor Tropos
9 6 (0.45%) Infor SunSystems
9 6 (0.45%) ION MarketView
10 5 (0.37%) Carpe Diem
10 5 (0.37%) NetSuite
10 5 (0.37%) Oracle Cash Management
11 4 (0.30%) Dynamics AX
11 4 (0.30%) ION Anvil
11 4 (0.30%) thinkFolio
Cloud Services
1 352 (26.11%) Microsoft 365
2 229 (16.99%) Azure
3 73 (5.42%) Entra ID
4 70 (5.19%) Dynamics 365
5 50 (3.71%) Power Platform
6 44 (3.26%) AWS
7 33 (2.45%) SaaS
8 14 (1.04%) Power Automate
8 14 (1.04%) WhatsApp
9 12 (0.89%) Google Workspace
10 11 (0.82%) OneDrive
11 10 (0.74%) Mimecast
11 10 (0.74%) PowerApps
12 7 (0.52%) GCP
13 6 (0.45%) Amazon CloudWatch
13 6 (0.45%) Azure Data Factory
14 5 (0.37%) Google Sheets
15 4 (0.30%) Azure DevOps
15 4 (0.30%) IaaS
15 4 (0.30%) PaaS
Communications & Networking
1 84 (6.23%) DNS
2 76 (5.64%) DHCP
3 68 (5.04%) Firewall
4 58 (4.30%) WAN
5 55 (4.08%) LAN
6 52 (3.86%) VPN
7 51 (3.78%) TCP/IP
8 33 (2.45%) Internet
9 30 (2.23%) Wi-Fi
10 29 (2.15%) VoIP
11 16 (1.19%) Wireless
12 15 (1.11%) WLAN
13 12 (0.89%) FIX Connectivity
14 9 (0.67%) Intranet
14 9 (0.67%) Remote Desktop
15 8 (0.59%) Network Security
16 7 (0.52%) Cisco IOS
16 7 (0.52%) Skype
17 6 (0.45%) Broadband
17 6 (0.45%) SD-WAN
Database & Business Intelligence
1 122 (9.05%) SQL Server
2 35 (2.60%) Power BI
3 27 (2.00%) Oracle Database
3 27 (2.00%) SQL Server Reporting Services
4 24 (1.78%) SQL Server Integration Services
5 22 (1.63%) Elasticsearch
6 15 (1.11%) MySQL
7 14 (1.04%) Oracle Database 10g
7 14 (1.04%) Oracle Database 11g
7 14 (1.04%) VLDB
8 11 (0.82%) Oracle Reports
9 10 (0.74%) Data Warehouse
10 9 (0.67%) Relational Database
11 5 (0.37%) BusinessObjects
12 4 (0.30%) Amazon RDS
13 3 (0.22%) Crystal Reports
13 3 (0.22%) Oracle Database 12c
13 3 (0.22%) SAP HANA
13 3 (0.22%) Tableau
14 2 (0.15%) NoSQL
Development Applications
1 38 (2.82%) JIRA
2 14 (1.04%) Eclipse
3 7 (0.52%) SQL Server Management Studio (SSMS)
4 5 (0.37%) Visual Studio
5 3 (0.22%) Jenkins
5 3 (0.22%) Octopus Deploy
5 3 (0.22%) Postman
5 3 (0.22%) TeamCity
5 3 (0.22%) Toad
General
1 471 (34.94%) Social Skills
2 277 (20.55%) Finance
3 155 (11.50%) Analytical Skills
4 85 (6.31%) Law
5 68 (5.04%) Legal
6 61 (4.53%) Banking
6 61 (4.53%) Manufacturing
7 59 (4.38%) Front Office
8 49 (3.64%) Retail
9 32 (2.37%) Marketing
10 31 (2.30%) Telecoms
11 24 (1.78%) Inclusion and Diversity
12 22 (1.63%) Police
13 20 (1.48%) Public Sector
14 17 (1.26%) Back Office
15 12 (0.89%) Organisational Skills
15 12 (0.89%) Presentation Skills
16 11 (0.82%) Documentation Skills
17 9 (0.67%) Billing
17 9 (0.67%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 33 (2.45%) .NET
2 31 (2.30%) FIX Protocol
3 22 (1.63%) J2EE
3 22 (1.63%) Java EE
3 22 (1.63%) Spring
4 10 (0.74%) HTML
4 10 (0.74%) Oracle Fusion
4 10 (0.74%) REST
5 8 (0.59%) JSON
5 8 (0.59%) Web Services
6 7 (0.52%) Middleware
7 6 (0.45%) OLE
8 5 (0.37%) XML
9 4 (0.30%) .NET Framework
9 4 (0.30%) ASP.NET
9 4 (0.30%) CSS
9 4 (0.30%) SAML
10 3 (0.22%) RabbitMQ
10 3 (0.22%) SOAP
10 3 (0.22%) Software Packaging
Miscellaneous
1 41 (3.04%) Driving Licence
2 39 (2.89%) Management Information System
3 31 (2.30%) Self-Motivation
4 29 (2.15%) Onboarding
5 26 (1.93%) Video Conferencing
6 21 (1.56%) Enterprise Software
7 17 (1.26%) Product Ownership
8 15 (1.11%) Foreign Exchange (FX)
9 13 (0.96%) Mobile App
10 12 (0.89%) Eurex
10 12 (0.89%) iPad
10 12 (0.89%) Replication
11 11 (0.82%) Analytical Mindset
12 10 (0.74%) iPhone
13 9 (0.67%) Housing Association
14 8 (0.59%) e-Learning
14 8 (0.59%) Life Science
14 8 (0.59%) Smartphone
15 7 (0.52%) Blackberry
15 7 (0.52%) Equities
Operating Systems
1 449 (33.31%) Windows
2 200 (14.84%) Windows 10
3 119 (8.83%) Windows Server
4 110 (8.16%) Linux
5 80 (5.93%) Unix
6 42 (3.12%) Apple iOS
7 29 (2.15%) Solaris
8 26 (1.93%) Android
8 26 (1.93%) Mac OS
8 26 (1.93%) Windows Server 2019
9 19 (1.41%) Windows 7
9 19 (1.41%) Windows Server 2016
10 12 (0.89%) CentOS
10 12 (0.89%) Ubuntu
11 10 (0.74%) Windows Server 2012
12 8 (0.59%) Mac OS X
12 8 (0.59%) Windows Server 2008
13 6 (0.45%) Red Hat Enterprise Linux
14 3 (0.22%) AIX
15 2 (0.15%) Windows Vista
Processes & Methodologies
1 293 (21.74%) Customer Service
2 292 (21.66%) Problem-Solving
3 284 (21.07%) ITIL
4 112 (8.31%) Incident Management
5 111 (8.23%) ERP
6 108 (8.01%) ITSM
7 106 (7.86%) Service Management
8 84 (6.23%) Change Management
9 72 (5.34%) CRM
10 61 (4.53%) Service Delivery
11 55 (4.08%) Agile
12 52 (3.86%) Continuous Improvement
13 46 (3.41%) Problem Management
14 43 (3.19%) Business Intelligence
15 39 (2.89%) Actionable Insight
16 37 (2.74%) Asset Management
17 36 (2.67%) Project Management
18 32 (2.37%) Root Cause Analysis
19 31 (2.30%) Computer Science
19 31 (2.30%) Cybersecurity
Programming Languages
1 325 (24.11%) SQL
2 55 (4.08%) PowerShell
3 54 (4.01%) T-SQL
4 36 (2.67%) Java
5 32 (2.37%) PL/SQL
6 29 (2.15%) C#
7 27 (2.00%) Python
8 25 (1.85%) JavaScript
8 25 (1.85%) Shell Script
9 18 (1.34%) Bash
10 15 (1.11%) Perl
11 12 (0.89%) Ruby
12 9 (0.67%) VBA
13 8 (0.59%) C
14 4 (0.30%) PHP
15 3 (0.22%) COBOL
15 3 (0.22%) XPath
16 2 (0.15%) VB
17 1 (0.074%) MATLAB
17 1 (0.074%) VB.NET
Qualifications
1 167 (12.39%) Degree
2 67 (4.97%) Security Cleared
3 43 (3.19%) SC Cleared
4 36 (2.67%) Microsoft Certification
5 25 (1.85%) A+ Certification
6 18 (1.34%) Computer Science Degree
7 11 (0.82%) DV Cleared
8 10 (0.74%) MCP
9 9 (0.67%) DBS Check
9 9 (0.67%) ITIL Certification
10 8 (0.59%) MCSA
10 8 (0.59%) PRINCE2 Practitioner
11 7 (0.52%) MCDST
11 7 (0.52%) NVQ Level 3
12 6 (0.45%) Network+ Certification
13 5 (0.37%) CREST Certified
13 5 (0.37%) MCSE
13 5 (0.37%) PhD
14 4 (0.30%) BPSS Clearance
14 4 (0.30%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 142 (10.53%) SLA
2 13 (0.96%) ISO/IEC 27001
3 11 (0.82%) Cyber Essentials
3 11 (0.82%) PMO
4 9 (0.67%) Data Quality
5 5 (0.37%) GDPR
5 5 (0.37%) QA
6 3 (0.22%) ISO 9001
7 2 (0.15%) PCI DSS
7 2 (0.15%) Sarbanes-Oxley
8 1 (0.074%) Accessibility
8 1 (0.074%) Cyber Essentials PLUS
8 1 (0.074%) HMG Security Policy Framework
System Software
1 327 (24.26%) Active Directory
2 52 (3.86%) VMware Infrastructure
3 23 (1.71%) Hyper-V
4 15 (1.11%) Virtual Desktop
5 14 (1.04%) Oracle RAC
6 7 (0.52%) vSphere
7 6 (0.45%) XenApp
7 6 (0.45%) XenDesktop
8 4 (0.30%) Microsoft Virtual Server
8 4 (0.30%) Virtual Servers
8 4 (0.30%) VMware Workstation
9 3 (0.22%) VMware ESXi
10 2 (0.15%) Virtual Machines
11 1 (0.074%) Terminal Services
Systems Management
1 81 (6.01%) Microsoft Intune
2 66 (4.90%) SCCM
3 27 (2.00%) Single Sign-On
4 24 (1.78%) Jamf Pro
5 22 (1.63%) OpenSSO
6 14 (1.04%) Data Guard
6 14 (1.04%) Oracle RMAN
7 7 (0.52%) Control-M
7 7 (0.52%) WSUS
8 5 (0.37%) Systems Management Server (SMS)
9 4 (0.30%) AirWatch
9 4 (0.30%) Backup Exec
9 4 (0.30%) Grafana
9 4 (0.30%) McAfee ePO
9 4 (0.30%) PaperCut
9 4 (0.30%) WhatsUp Gold
10 3 (0.22%) FortiGate
10 3 (0.22%) Nessus
10 3 (0.22%) Oracle Statspack
10 3 (0.22%) Progress Chef
Vendors
1 437 (32.42%) Microsoft
2 93 (6.90%) Oracle
3 79 (5.86%) VMware
4 58 (4.30%) Cisco
5 45 (3.34%) ServiceNow
6 42 (3.12%) Bloomberg
7 40 (2.97%) Citrix
7 40 (2.97%) Remedy
8 36 (2.67%) Apple
9 28 (2.08%) SAP
10 27 (2.00%) ION Trading
11 22 (1.63%) Veeam
12 20 (1.48%) Google
13 18 (1.34%) Red Hat
14 17 (1.26%) HP
14 17 (1.26%) iManage
14 17 (1.26%) Sun
15 16 (1.19%) Meraki
15 16 (1.19%) Salesforce
16 15 (1.11%) Dell