2 of 2 Permanent Technical Support Officer Jobs in England

for creative thinkers, who can adapt to the ever-changing life that is start up and want to join them on their mission! Role Our client is seeking a Technical Support Officer to join their expanding London-based team. The successful candidate will play a vital role in supporting customers across the EMEA. This position involves providing … hands-on technical assistance, managing system configurations, and ensuring the smooth onboarding of new clients. With strong analytical and problem-solving skills, you’ll help maintain accurate data processes and ensure that client operations continue to run efficiently. Key responsibilities include: Acting as one of the primary technical contacts within the support function, assisting clients and coordinating … with engineering teams when required. Managing the technical helpdesk for multiple regions, ensuring prompt and effective resolution of support requests. Providing client education and guidance on new or existing system features via the helpdesk portal. Uploading and managing key master data such as driver, vehicle, and customer information. Customising document templates (PDFs, emails) to meet individual client requirements. More ❯

understanding of Microsoft 365, the latest Microsoft server technologies, Wi-Fi, and network infrastructure? Do you enjoy getting out and pride yourself on delivering the best face-to-face support This is a hybrid role, part WFH and part site-based role, so you need your own transport, but mileage is paid. What you'll need to succeed Key … Responsibilities: Technical Support:Provide comprehensive support for educational applications, cloud technologies, and network infrastructure, ensuring efficient resolution of issues and proactive maintenance. System Management:Manage the installation, upgrade, and maintenance of network infrastructure and a range of applications, ensuring systems are updated and functioning optimally.Maintain all technical documentation relating to a customer site. Project Assistance:Collaborate … with the Project Manager on digital transformation projects, managing the planning and implementation phases. Service Support:Act as a senior point of reference for service desk colleagues, maintaining open communication with clients throughout the incident resolution process. Quality Service:Strive to deliver the highest quality service, demonstrating a commitment to customer care and effective communication with both technical More ❯