13 of 13 Permanent Trend Analysis Jobs in England

vendor governance across high-volume trading systems. KEY RESPONSIBILITIES Act as senior escalation point for incidents and major incident management Lead root cause analysis, trend analysis, and process improvements Design service measures, SLAs, and monthly reporting Manage third-party vendors and service providers Oversee change, release ...

ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution. Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans. Ensure accurate and timely production of daily, weekly, and monthly operational reports. Manage service desk budgets, forecasting costs, and identifying … Customer (VoC) programmes to capture qualitative and quantitative feedback. Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification. Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits. Leverage automation, AI, and self-service opportunities ...

with 3 days per week onsite in Manchester. The successful candidate will play a key role in reducing recurring service issues, driving root cause analysis, and improving service stability across a complex multi-supplier environment. Your Role As an integral part of the Service Management team, you'll have … manage the end-to-end Problem Management process. Coordinate suppliers and support teams to investigate major and recurring service issues. Drive Root Cause Analysis (RCA) activities and ensure permanent resolutions are implemented. Monitor incident and problem trends to identify risks, recurring issues, and opportunities for service improvement. Chair problem ...

timely manner, ensuring minimal business impact, initiating escalation procedures as appropriate, chairing post-incident reviews and managing persistent or recurring incidents identified through trend analysis Own the Problem Management process, driving root cause analysis for recurring and high-impact incidents, maintaining the Known Error Database and tracking ...

ecosystems, with the ability to engage effectively with technical delivery teams. Reporting & Analytics:Strong analytical capabilities with experience producing and presenting service performance reports, trend analysis and management information. Communication:Excellent verbal and written communication skills, with the ability to communicate effectively with technical and non-technical stakeholders. ...

associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational stakeholders to ensure effective resolution of hardware and software issues … engineering, and operations. Support capacity planning, resource forecasting, and service readiness , ensuring resilience across peak operational periods. Produce regular performance reporting including dashboards, trend analysis, and improvement roadmaps . What We're Looking For Essential Experience Proven experience managing customer-facing technology in operational environments , such as: Ticketing ...

records and improve the visibility of LTQR, QRC, handover and exception-closure status. Develop responsible AI use cases, initially including automated LTQR review, NCR trend analysis and forecast confidence. Lead and develop a multidisciplinary data team, including the Data Engineer, Data Coordinator and package-embedded digital engineers. Promote ...

Problem, Service Request and Knowledge Management. Drive Continual Service Improvement (CSI) activities. Support the transition of new services into operational support. Produce service reports, trend analysis and operational metrics. Maintain service management processes, procedures and knowledge documentation. Work closely with technical teams, suppliers and customer stakeholders. Support service ...

inspire the technical team in line with Greencore Values to achieve personal development and continuous improvement. Develop and implement effective KPIs that measure, trend and identify issues to be communicated both internally and with customers. Develop and agree action plans using root cause analysis to deliver continuous improvement. … Commercial functions. Confidence dealing directly with retailer technical teams, building credibility and managing challenging technical situations. A strong track record of using technical KPIs, trend analysis and root-cause investigation to drive measurable continuous improvement. We're not all the same at Greencore and our differences help ...

Resources: Set priorities, allocate resources and drive delivery against service standards, business objectives and key performance indicators Data and Insight: Use operational data, trend analysis and customer feedback to identify risks, opportunities and performance challenges and create action plans Continuous Improvement: Challenge processes and ways of working, share ...

Resources: Set priorities, allocate resources and drive delivery against service standards, business objectives and key performance indicators Data and Insight: Use operational data, trend analysis and customer feedback to identify risks, opportunities and performance challenges and create action plans Continuous Improvement: Challenge processes and ways of working, share ...

internally and externally, as well as cross functionally (e.g. vendors, technology partners, clients) delivery management (new features, enhancements etc.) product strategy (competitor and market trend analysis, emerging technologies) documentation and compliance About you Applicants for the Implementation Lead will have: proven experience working within payment platforms/systems ...

improvements. What you'll be doing Owning the problem management process, governance framework, backlog, prioritisation and reporting rhythm. Leading structured problem investigations, root cause analysis and corrective action planning for recurring and major incidents. Ensuring problem records clearly capture root causes, contributing factors, business impact, actions, owners, deadlines … looking for Strong experience of ITIL 4 problem management within a complex technology or service environment. Proven capability in structured root cause analysis and causal factor analysis. Experience investigating recurring incidents and major incident outcomes. A strong analytical mindset, with the ability to interpret incident, service performance and monitoring ...