13 of 13 Permanent User Journey Map Jobs in England

are seeking an experienced UX Designer to join our Group Technology team in Milton Keynes. As a UX Designer, you will play a critical role in shaping the user experience of our new mortgage services offering. Working alongside product management and development teams, you'll leverage your expertise in user-centred design to create intuitive, accessible … and engaging experiences for our customers. Key Responsibilities: User Research & Insights:?Conduct user research and usability testing to understand user needs, pain points, and behaviours, translating findings into actionable insights to inform design decisions. Information Architecture:?Develop and refine information architecture to ensure intuitive navigation and content organization across the mortgage services platform. Interaction … Design:?Design user interfaces that are visually appealing and enhance user engagement, employing wireframes, mock-ups, and prototypes to effectively communicate design concepts. Collaboration:?Work closely with product managers, developers, and other stakeholders in an Agile environment to ensure alignment on product goals and user experience vision. User Journey Mapping More ❯

London or Stockport). Full time hours. We are happy to discuss flexible working! Top 3 skills needed for this role: Ability to create clear, accessible content using user research, journey mapping, and UX principles Skilled in working cross-functionally with product, UX, and business teams Proficient in content management systems (e.g. Sitecore), digital analytics, and … content optimisation for web and native apps What this role is all about: As a Content Designer, you will play a key role in shaping the UK Product journey, which includes the UK Member App and the web-based Memberzone. You will be responsible for developing, updating, and reviewing content across end-to-end user journeys … from both internal and external sources. Working closely with business stakeholders and a cross-functional team of product and UX professionals, you will craft content that delivers seamless, user-focused experiences while meeting business objectives. Key Actions Design clear, user-focused content that simplifies complex processes and works seamlessly across digital channels Use research and data More ❯

help social housing providers to deliver a more consistent and equitable service What are we looking for? We are undertaking an exciting phase of the development and commercial journey at Mobysoft that requires an enthusiastic, curious and experienced UX researcher and designer. Sitting within the Product Management function key stakeholders within the business will include colleagues in Product … Management, Engineering, Customer Success and Professional Services you will be a key driver of design decisions and outcomes in core applications and green field projects. Key Responsibilities Lead user research activities to understand the needs and behaviours of users interacting with data driven applications. Actively take and find requirements from customers and stake holders, translating them into actionable … design tasks. Define user flows, create journey maps, develop personas, and articulate requirements and user stories to inform the design process. Design intuitive and efficient interfaces, starting from wireframes and moving to detailed prototypes and high(er) fidelity designs. Utilise design tools, particularly Figma, for prototyping, iterating on designs, and gathering feedback. Plan and More ❯

help social housing providers to deliver a more consistent and equitable service What are we looking for? We are undertaking an exciting phase of the development and commercial journey at Mobysoft that requires an enthusiastic, curious and experienced UX researcher and designer. Sitting within the Product Management function key stakeholders within the business will include colleagues in Product … Management, Engineering, Customer Success and Professional Services you will be a key driver of design decisions and outcomes in core applications and green field projects. Key Responsibilities Lead user research activities to understand the needs and behaviours of users interacting with data driven applications. Actively take and find requirements from customers and stake holders, translating them into actionable … design tasks. Define user flows, create journey maps, develop personas, and articulate requirements and user stories to inform the design process. Design intuitive and efficient interfaces, starting from wireframes and moving to detailed prototypes and high(er) fidelity designs. Utilise design tools, particularly Figma, for prototyping, iterating on designs, and gathering feedback. Plan and More ❯

help social housing providers to deliver a more consistent and equitable service What are we looking for? We are undertaking an exciting phase of the development and commercial journey at Mobysoft that requires an enthusiastic, curious and experienced UX researcher and designer. Sitting within the Product Management function key stakeholders within the business will include colleagues in Product … Management, Engineering, Customer Success and Professional Services you will be a key driver of design decisions and outcomes in core applications and green field projects. Key Responsibilities Lead user research activities to understand the needs and behaviours of users interacting with data driven applications. Actively take and find requirements from customers and stake holders, translating them into actionable … design tasks. Define user flows, create journey maps, develop personas, and articulate requirements and user stories to inform the design process. Design intuitive and efficient interfaces, starting from wireframes and moving to detailed prototypes and high(er) fidelity designs. Utilise design tools, particularly Figma, for prototyping, iterating on designs, and gathering feedback. Plan and More ❯

teams to shape our app that empowers users, simplifies journeys, and supports our strategic priorities. Acting as the voice of the customer, you'll translate strategic goals and user needs into a clear, prioritised backlog. You'll ensure the team is focused on delivering solutions that improve customer experience, drive adoption, and support the wider Motability ecosystem. As … to adapt to evolving requirements. Manage your product team's Run and Evolve mix and make suitable prioritisation decisions based on capacity, velocity, value, effort and risk etc. User Story Development: Develop clear and concise user stories with well-defined acceptance criteria that guide the development team in delivering solutions aligned with customer expectations. Stakeholder Collaboration …/Showcase days etc, supporting to articulate the problem statement faced, solution proposed, and value added as well as what's coming up in subsequent sprints Customer Advocacy & User Obsession: Represent the voice of the customer in all product decisions, advocating for their needs and ensuring that products deliver maximum value. Be user obsessed, making sure More ❯

teams to shape our app that empowers users, simplifies journeys, and supports our strategic priorities. Acting as the voice of the customer, you'll translate strategic goals and user needs into a clear, prioritised backlog. You'll ensure the team is focused on delivering solutions that improve customer experience, drive adoption, and support the wider Motability ecosystem. As … to adapt to evolving requirements. Manage your product team's Run and Evolve mix and make suitable prioritisation decisions based on capacity, velocity, value, effort and risk etc. User Story Development: Develop clear and concise user stories with well-defined acceptance criteria that guide the development team in delivering solutions aligned with customer expectations. Stakeholder Collaboration …/Showcase days etc, supporting to articulate the problem statement faced, solution proposed, and value added as well as what's coming up in subsequent sprints Customer Advocacy & User Obsession: Represent the voice of the customer in all product decisions, advocating for their needs and ensuring that products deliver maximum value. Be user obsessed, making sure More ❯

with a focus on mobile banking applications and digital experiences. Documentation: Prepare clear and detailed Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), Use Cases, and Mobile App User Stories. Mobile & Banking Expertise: Understand and bridge both core banking systems and mobile platforms, covering features such as onboarding, authentication, transactions, payments, alerts, KYC, and mobile security. Stakeholder Management … UX/UI teams, mobile development teams (iOS/Android), QA, and IT to ensure alignment of mobile solutions with business needs. Solution Design: Participate in solution discussions, user journey mapping, gap analysis, and process re-engineering to improve customer experience on mobile apps. Agile Participation: Work in Agile or hybrid delivery models, contributing to backlog More ❯

access help. This organisation is known for its bold campaigns, inclusive culture, and unwavering dedication to making support accessible to all. We’re looking for a strategic and user-focused Product Manager to lead improvements across their digital portfolio, including website, mobile app, chatbot, and CRM. You’ll work closely with the Senior Product Manager, developers, designers, and … stakeholders to optimise user journeys and deliver impactful digital experiences. Key Responsibilities: Own the optimisation of digital products, improving UX, accessibility, and performance Lead user journey mapping across web and mobile, ensuring inclusive and insight-led design Define user stories and guide development teams through delivery Collaborate with internal teams and external More ❯

access help. This organisation is known for its bold campaigns, inclusive culture, and unwavering dedication to making support accessible to all. We’re looking for a strategic and user-focused Product Manager to lead improvements across their digital portfolio, including website, mobile app, chatbot, and CRM. You’ll work closely with the Senior Product Manager, developers, designers, and … stakeholders to optimise user journeys and deliver impactful digital experiences. Key Responsibilities: Own the optimisation of digital products, improving UX, accessibility, and performance Lead user journey mapping across web and mobile, ensuring inclusive and insight-led design Define user stories and guide development teams through delivery Collaborate with internal teams and external More ❯

create seamless, intuitive experiences with minimal human intervention, giving customers clarity and control from start to finish. What you’ll do Lead the design of end-to-end user journeys, mapping flows and collaborating closely with engineering. Bring a strong UX mindset to untangle complexity and reimagine it for digital. Deliver beautiful, thoughtful UI craft on top of More ❯

What You ll Do As an Experience Strategist, you will: Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. Turn research into strategy by translating insights into actionable experience principles … Designers, Researchers, Product Managers, and Engineers to ensure strategy comes to life in the experience. Support client conversations by articulating the why behind decisions, connecting business outcomes to user experience improvements. Contribute to team growth, bringing structured thinking, storytelling, and strategic rigor to everything you do. What You Bring: 8+ years of experience in UX, research, or experience … strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams and communicate effectively with stakeholders at different levels. More ❯

What You’ll Do As an Experience Strategist, you will: Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. Turn research into strategy by translating insights into actionable experience principles … Designers, Researchers, Product Managers, and Engineers to ensure strategy comes to life in the experience. Support client conversations by articulating the “why” behind decisions, connecting business outcomes to user experience improvements. Contribute to team growth, bringing structured thinking, storytelling, and strategic rigor to everything you do. What You Bring: 8+ years of experience in UX, research, or experience … strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams and communicate effectively with stakeholders at different levels. More ❯