1 to 25 of 83 DemandTrendPermanent WFM Jobs in England

hoc analysis on performance variance, and improvements to planned forecasts or schedules Develop and improve the presentation, relevance and effectiveness of agreed operational KPI's Provide analytical support for WFM, Best Practice and Operations Administration keeping all system information accurately updated Ensure presentations are fit for purpose and the audience Manage the collation of effectiveness measures across Planning and Service More ❯

essential services to homes and businesses. With a growing focus on operational efficiency, customer experience, and field force productivity, they are undertaking a large-scale Salesforce Field Service and Workforce Management implementation to transform their mobile engineering operations. The Role: This is a strategic leadership position responsible for driving the end-to-end delivery of the Salesforce programme, with particular … emphasis on the Field Service and Workforce Management (WFM) capabilities. You will work closely with business leaders and technology partners to shape the roadmap, ensure robust governance, and deliver tangible outcomes that align with broader business transformation goals. Key Responsibilities: Own and drive the Salesforce Field Service and Oracle Fusion programme, from mobilisation through to full deployment. Lead cross-functional … effectively. Key Requirements: Proven experience leading large-scale Salesforce implementation programmes at programme or director level. Deep technical and operational understanding of Salesforce Field Service (FSL) and Workforce Management (WFM) modules, ideally focused on remote/mobile engineering environments. Familiarity with Oracle Fusion ERP as the CRMs integrated system. Strong background in managing cross-functional business and IT transformation. Excellent More ❯

essential services to homes and businesses. With a growing focus on operational efficiency, customer experience, and field force productivity, they are undertaking a large-scale Salesforce Field Service and Workforce Management implementation to transform their mobile engineering operations. The Role: This is a strategic leadership position responsible for driving the end-to-end delivery of the Salesforce programme, with particular … emphasis on the Field Service and Workforce Management (WFM) capabilities. You will work closely with business leaders and technology partners to shape the roadmap, ensure robust governance, and deliver tangible outcomes that align with broader business transformation goals. Key Responsibilities: Own and drive the Salesforce Field Service and Oracle Fusion programme, from mobilisation through to full deployment. Lead cross-functional … effectively. Key Requirements: Proven experience leading large-scale Salesforce implementation programmes at programme or director level. Deep technical and operational understanding of Salesforce Field Service (FSL) and Workforce Management (WFM) modules, ideally focused on remote/mobile engineering environments. Familiarity with Oracle Fusion ERP as the CRMs integrated system. Strong background in managing cross-functional business and IT transformation. Excellent More ❯

/day-to-day requests, including providing coverage for the Global CIO Business Manager and Regional EMEA CIO Business Manager as needed Provide business management services including financial management, workforce management, vendor management and strategic adviory services for central CIO functions: o Produce monthly financial reports, including explains for variances and tracking of P&L to plan o Review month More ❯

expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯

executive stakeholders and communicate complex ideas clearly. - Strong leadership and organizational change skills. Preferred Qualifications: - Experience in high-growth or private equity-backed environments. - Familiarity with SaaS, compliance, or workforce management platforms. What you'll get in return Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be More ❯

executive stakeholders and communicate complex ideas clearly. - Strong leadership and organizational change skills. Preferred Qualifications: - Experience in high-growth or private equity-backed environments. - Familiarity with SaaS, compliance, or workforce management platforms. What you'll get in return Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be More ❯

across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses - their people. Enter Sona: the next generation of AI-native, frontline workforce management. We've built an More ❯

integrated platform solutions at UKG? Apply today! Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the market share position for workforce management and the position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG More ❯

including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and other enterprise applications Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow More ❯

including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and other enterprise applications Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow More ❯

including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and other enterprise applications Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow More ❯

including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and other enterprise applications Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow More ❯

including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and other enterprise applications Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow More ❯

driven environment. Strong expertise with HubSpot CRM and marketing automation platforms — including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and communication skills with the ability to collaborate across departments. Ideally you will More ❯

driven environment. Strong expertise with HubSpot CRM and marketing automation platforms - including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and communication skills with the ability to collaborate across departments. Ideally you will More ❯

driven environment. Strong expertise with HubSpot CRM and marketing automation platforms including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and communication skills with the ability to collaborate across departments. Ideally you will More ❯

A passion for mentoring team members, supporting their professional growth, and fostering a culture of continuous learning and development. • Workforce Engagement: Experience in hiring, team development, and liaising with Workforce Management to align resources with business needs. Key Responsibilities • Technical and Solution Leadership: Oversee the technical and solution strategy for the Central Government, Public Safety, and National Security team, ensuring More ❯

all post project outstanding defect resolutions through to implementation, along with managing the roadmap of project system upgrades and improvements. About you: Previous experience working within either a Payroll, Workforce Management or HR People function, with minimum 1 year experience . Experience of working with cloud-based systems, ideally PeopleXD (previously CoreHR) and delivering basic system training Computer literate, including More ❯

all post project outstanding defect resolutions through to implementation, along with managing the roadmap of project system upgrades and improvements. About you: Previous experience working within either a Payroll, Workforce Management or HR People function, with minimum 1 year experience . Experience of working with cloud-based systems, ideally PeopleXD (previously CoreHR) and delivering basic system training Computer literate, including More ❯

all post project outstanding defect resolutions through to implementation, along with managing the roadmap of project system upgrades and improvements. About you: Previous experience working within either a Payroll, Workforce Management or HR People function, with minimum 1 year experience . Experience of working with cloud-based systems, ideally PeopleXD (previously CoreHR) and delivering basic system training Computer literate, including More ❯

and Technical Escalation teams to resolve issues and deliver continuous service improvement. Drive standardisation and automation of helpdesk processes to enhance service quality and efficiency. Manage resource planning, including workforce management, shift patterns, and holiday cover. Support the onboarding of new clients and services into the helpdesk function. Manage vendor and tool relationships relevant to the helpdesk platform (e.g., ticketing More ❯

and updates to executive sponsors and programme boards Demonstrated success in leading the rollout of enterprise-scale people platforms Expert-level knowledge of HR functional domains, including talent acquisition, workforce management, performance, and payroll Comfortable navigating system integration landscapes across HR, Finance, and Payroll ecosystems Skilled in mobilising business leaders and fostering adoption through compelling communication and engagement strategies The More ❯

Cisco, Genesys, NICE InContact, Salesforce. - 5+ years experience designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management - 3+ years experience in Software development/DevOps, with minimum of 3 successful deployments integrating contact center platforms with at least 2 of the following: bots, APIs, web services More ❯

Hybrid Applause IT are recruiting on behalf of a leading UK technology company. We are seeking a talented .NET Developer to join a well-established product team delivering innovative workforce management solutions. This role offers the chance to work with C#, .NET Core, and modern cloud technologies in a collaborative, friendly, and forward-thinking environment. You'll work in a More ❯