1 of 1 Permanent Service Delivery Jobs in Epping

based in Epping for a Help Desk Administrator. This role will be the first point of contact for clients and internal teams, managing calls and emails regarding waste-management service requests. Youll dispatch field teams as needed, log jobs, track progress, and maintain accurate records to ensure timely, compliant service delivery. Key Responsibilities Receive and log incoming enquiries … and service requests (e.g., septic-tank emptying, drain unblocking, tanker bookings, flood-response calls) via phone or email. Assign jobs to field teams/operators, ensuring details are clear and accurate. Monitor job progress, track outstanding work, follow up on deadlines, and update clients on scheduling or delays. Maintain accurate records and documentation (job sheets, customer details, scheduling logs … internal systems. Calm, clear communicator able to handle customer calls and coordinate between clients and teams. Able to manage multiple tasks, prioritise workload, and adapt to changing or urgent service requests. Reliable and flexible, aware that operational needs can change, particularly during emergencies. More ❯