2nd Line Service Desk Engineer
- Hiring Organisation
- Gold Group
- Location
- Epsom, Surrey, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £40000/annum
will be providing IT support to end users. Must have strong O365/GPO/Azure/Exchange at Admin level Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure … courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line IT Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional ...