2 of 2 Permanent SaaS Jobs in Epsom

materials Share platform knowledge across Customer Success, Account Management and Support teams What We're Looking For Strong experience in customer success, application support, SaaS support or technical customer support A proven track record supporting customers using a complex software platform Excellent written and verbal communication skills, with the ability … issues Strong attention to detail and the ability to document issues clearly Confidence working across customer-facing, technical and product teams Desirable: Experience with SaaS platforms, email marketing platforms, CRM systems, Intercom (or similar support tools), or email deliverability Personal Qualities Customer-focused and solutions-driven Calm, professional and confident ...

platform knowledge with colleagues across Support, Account Management and Customer Success. Skills and Experience Solid experience in 2nd line application support, technical support, or SaaS/platform support. Strong troubleshooting and analytical skills — comfortable digging into logs, configurations, or platform behaviour to find the root cause of an issue. Confident … complex or sensitive technical issues. Strong attention to detail and clear, methodical documentation habits. Comfortable working closely with development and product teams. Experience with SaaS platforms, email marketing/deliverability, or CRM systems is a bonus, but not essential. HTML Personal Qualities Naturally analytical — you like getting to the bottom ...