2nd/3rd Line Support Engineer - Modern Workplace
- Hiring Organisation
- TSR Select
- Location
- Basildon, England, United Kingdom
Role: 2nd / 3rd Line Support Engineer Company: Managed Service Provider: 150 staff – 70+ Engineers - £60million Turnover Location: Basildon (Hybrid) Salary: £35,000 - £42,000 A 2nd Line IT Engineer acts as an escalation point for complex … technical issues (via remote or on-site support) Incident Management: Investigating, troubleshooting, and resolving complex technical issues escalated from junior support engineers System Maintenance: Performing advanced configuration, installation, and maintenance of hardware, software, servers, and networks Documentation: Updating ticketing systems with detailed notes, creating knowledge base ...