Knowledge Manager (Contact Centre / CX)
Brentwood, Essex, South East, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Longreach Recruitment
feedback, identify knowledge gaps, and create engaging, easy-to-understand content that resonates across multiple brands. Lead the design of seamless customer journeys via email and live chat, including chatbot responses and agent handoffs. Collaborate with teams across Operations (Customer Service & Sales), Marketing, Legal, Compliance, and more to ensure content is accurate, compliant, and on-brand. Monitor performance with regular More ❯
Employment Type: Permanent, Work From Home
Salary: £55,000
Posted: