10 of 10 Permanent Customer Experience Jobs in Essex

from best-in-class retail Manage the online enquiry capture layer, form design, lead quality, channel routing Own online chat, and digital contact handling CX standards in collaboration with commercial operations and site teams. Lead the integration of AI solutions across the digital experience to turn all available intent … supported enquiry management, working closely with engineering and product partners to ensure both customer and Lookers benefit from every interaction. Physical & Showroom CX Define the Lookers CX standard that sits alongsideOEM-specific requirements at each dealership Partner with commercial operations and operational site teams to design, implement and optimise ...

culture and a reputation as one of the UK's top insurance companies to work for, the business is now looking to strengthen its CX and CRO capability with a dedicated CRO Manager. The Role Reporting directly into the Head of Marketing, you’ll sit within a small team … have the greatest commercial impact. You’ll work closely with Development, UX, Pricing and Customer Operations teams to deliver experimentation, personalisation and wider CX initiatives. Key responsibilities will include: Owning the end-to-end conversion journey, with accountability for conversion, revenue and customer experience Building and delivering ...

Customer Care Executive/Colchester/Term Time Only/Up to £15 per hour We’re looking for an organised, efficient and customer-centric Customer Care Executive to join our successful, family-owned educational supplies business in Colchester. This is a term-time only role, making … want to work during the school term and spend the school holidays with their children. Due to our growth plans and dedicated approach to customer care, we are looking to hire a Customer Care Executive at our newly refurbished Colchester Head Office. As a member of the Customer ...

Fully Office Based A leading facilities and maintenance provider is looking to appoint an experienced Facilities Helpdesk Manager to oversee and lead a busy, customer-focused Helpdesk operation based in Basildon. This is a key leadership position for an experienced Facilities, Maintenance or FM Helpdesk professional who is looking … take responsibility for operational performance, customer relationships, team development and continuous improvement. You will be responsible for ensuring the Helpdesk operates efficiently and delivers a consistently high level of service, while meeting contractual KPIs and SLAs and maintaining strong relationships with customers, contractors and internal stakeholders. This ...

Lookers Limited is seeking a Head of Customer Experience to lead the end-to-end digital CX, from first online touchpoint to post-purchase hand-off. The role drives conversion, aligns online and showroom experiences, and champions a customer-first approach across all journeys. You will ...

clearly the reasons for accepting, amending or rejecting claims Administer the necessary documentation to support the claims Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications/Systems entry methodology Complete all work to a minimum quality requirement assessed by MSXI … customer management Candidate Specification The ideal candidate will want to develop their administration and customer service experience Interest in motor vehicle Educated to GCSE Mathematics and English C or equivalent grade 5 or above Customer experience would be judged a significant advantage Confident with ...

more benefits. An exciting time to join an award-winning business in a phase of growth, in an impactful team to provide a brilliant experience to our online customers with accurate product info, range and promotion implementation, maximising the financial performance of the site. If you know your … around PIM and Magento, it’s a great time to bring your e-Commerce experience to Jollyes! The Benefits At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues ...

looking for candidates with exceptional customer service skills to join a fantastic company based in Colchester, Essex! This role will work as part of a very customer-focused team for a well-established business with solid values and great benefits! The Role The role itself plays a pivotal … part in overseeing multiple customer accounts. Your primary responsibilities would include cultivating and enhancing customer relationships and serving as the initial contact for order management from start to finish. The key objective of this position is to foster robust customer connections and drive sales through the delivery ...

Doing: Cold calling businesses daily to identify needs and generate leads Qualifying prospects and presenting tailored solutions Building and maintaining long-term customer relationships Negotiating on price, delivery, and contract terms Achieving individual and team sales targets Managing and updating data in the CRM system Following a proven sales … interest in technology. Self-starter with a proactive, can-do attitude Team player who supports and celebrates group success Committed to providing an outstanding customer experience Incentives & Benefits: Uncapped commission – the more you sell, the more you earn Ibiza holiday incentive for top performers Monthly vouchers & recognition ...

Engineer Join a well-established MSP where your career can grow DPSYSTEMS is an established IT Managed Service Provider with over 35 years of experience delivering outstanding technology solutions and support to businesses across the UK. We're a close-knit team of 16 technology professionals who pride ourselves … service, and creating an environment where our staff can develop and succeed. As we continue to grow, we are looking for an enthusiastic and customer-focused 1st Line Helpdesk/IT Support Engineer to join our team. This is an ideal opportunity for someone who enjoys technology, loves solving ...