1 to 25 of 37 Permanent Customer Service Jobs in Essex

Are you looking for a challenging role where you can provide exceptional customer service and utilize your technical skills? Join our dynamic and growing team as an IT Service Desk Analyst We are seeking individuals who are passionate about providing top-notch support to our branch network users. If you can work well under pressure, have strong … work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provide to our internal and external customers. Location: Group IT Services, Colwyn House, Colchester Accountable to … IT Service Desk Manager Salary up to £25,500 (dependent on experience) Activities/Main Duties 1 st line support answering up to 40+ technical supports calls daily, delivering pro-active support across the group. Investigating and troubleshooting both IT technical problems and Telecommunications faults. Logging of all calls within our SysAid ticket management software and using the system More ❯

Business Administrator (Telecoms) - Are you a proactive, organised individual with a passion for delivering exceptional customer service within the IT and Telecommunication industry Immervox, a trusted communications provider based in Basildon, is looking for an enthusiastic Business Administrator (Telecoms) to join their friendly and professional team on a permanent basis in their office based in Basildon, Essex. Why … rest of the time you will be providing sales administration support to the marketing and sales teams to ensure the company's goal of delivering professional, robust, and consistent service to all clients. The hours are working Monday - Friday, 9am to 5.30pm. Main duties and responsibilities: Manage the monthly billing and invoicing process and produce accurate records, including emails … adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. Additional keywords: client service, customer service, communication, IT, telecommunications, client relationship, billing, client, customer, telecoms, internet, provider, advisor, client support, client revenue This vacancy is being advertised and handled through More ❯

Business Administrator (Telecoms) – Are you a proactive, organised individual with a passion for delivering exceptional customer service within the IT and Telecommunication industry If so, Spider is advertising on behalf of our client, a trusted communications provider based in Basildon, who are looking for an enthusiastic Business Administrator (Telecoms) to join their friendly and professional team on a … rest of the time you will be providing sales administration support to the marketing and sales teams to ensure the company’s goal of delivering professional, robust, and consistent service to all clients. The hours are working Monday – Friday, 9am to 5.30pm. Main duties and responsibilities: Manage the monthly billing and invoicing process and produce accurate records, including emails … adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. Additional keywords: client service, customer service, communication, IT, telecommunications, client relationship, billing, client, customer, telecoms, internet, provider, advisor, client support, client revenue This vacancy is being advertised and handled through More ❯

Team: We support several of the top residential housebuilders to create and maintain expertly managed open spaces for the benefit of the local community and the wildlife they support. Customer Service Focused: With an ever-growing portfolio of sites under our management, our customer service-led approach is what sets us apart. Vision for Improvement: Our … or estate services). Demonstrated success in identifying and securing long-term revenue opportunities, from lead generation and networking to tendering, estimating, and bid management. Strong team building and customer relationship management skills. Experience that may have been gained working for a major housebuilder or service provider but most important is the willingness and ability to do the … complete activities. Can prioritise your own workload and that of your team. Benefits: Company Pension 25 Days Holiday plus bank holidays An additional day holiday for every year of service A day off for your Birthday Employee Assistance Programme The Opportunity This is a significant role within Trustgreen, where the right individual will have the opportunity to directly contribute More ❯

Market 36 Recruitment are currently recruiting for a Global Service Coordinator on behalf of our client based in Braintree , on a permanent basis. The successful candidate will play a vital role in supporting the Global Service Manager with the operational service delivery function for a diverse portfolio of international customers across more than 70 countries. This role … focuses on coordinating global collection requests, managing quotations, maintaining client and partner communications, and ensuring service levels and reporting standards are consistently met. Roles & Responsibilities • Collaborate within the Global Coordination team to manage and process collection requests via the MyData portal and customer emails • Maintain timely communication with customers, request additional details when required, and provide quotations within … agreed SLAs • Support Global Service Managers in preparing quotations for existing customers and assist the Sales team with new and prospective clients • Act as the primary contact for collection-related queries, escalating to the Service Manager when necessary and liaising with partners to resolve issues • Contribute to contract profitability by ensuring quotations and final invoice reports align with More ❯

IT Senior Service Desk AnalystLocation: Colchester (Office-based) £25,500 REED Technology are looking for a proactive and technically skilled Senior Service Desk Analyst to join a fast-paced IT team supporting a nationwide network. This role is ideal for someone who thrives in a customer-focused environment, enjoys mentoring others, and is passionate about resolving technical … Line Analysts, and contributing to the continuous improvement of IT services. This is a hands-on role with leadership responsibilities, offering the opportunity to make a real impact on service delivery. Key Responsibilities Deliver 2nd Line IT and Telecoms support across the organisation, ensuring SLA compliance. Mentor and coach 1st Line Service Desk team members, supporting their development … and maintaining training records. Lead by example in call handling, ticket resolution, and service desk operations. Analyse trends in recurring issues and implement long-term solutions. Provide 1st Line support coverage during staff shortages or peak demand. Manage escalated tickets from internal teams and external vendors. Assist with reporting, project delivery, and administrative tasks. Support and improve the ITSM More ❯

2nd/3rd Line IT Support Engineer About the Role An exciting opportunity has arisen to join a fast-growing technology consultancy and managed service provider. This is not a traditional support role; we place customer service at the heart of everything we do, and we are looking for someone who shares that passion. This position is … issues and delivering high-quality technical solutions. You will work across a wide range of technologies, from on-premise infrastructure to cloud environments, while contributing to key projects and service improvements. While some client site travel will be required, we offer a flexible hybrid working model with 1-2 days per week in the office. Key Responsibilities Provide escalation … support for 1st and 2nd Line engineers and handle complex Service Desk requests. Perform onsite support, installations, and troubleshooting where remote resolution is not possible. Take ownership of Service Desk innovation and continuous improvement initiatives. Create and maintain support processes, technical documentation, and internal procedures. Liaise with third-party vendors to triage and resolve support issues. Manage support More ❯

an area within a 2 hour radius of the advertised location. Responsibilities: Providing 2nd line Parking Equipment support both remotely and on-site, independently or with NCP Operations, Technology Service Desk colleagues, or third-party Service Engineers. Troubleshooting and diagnosing equipment and process failures, determining root cause, and implementing remedies. Reviewing and contributing to maintenance plans and workflow … serving as a repair coordinator for turnarounds/PPMs. Conducting post-maintenance monitoring to ensure repairs and changes are effective and of quality. Advising NCP Operations and Technology Service Desk on the best use and practice of equipment to enable efficient operation of parking equipment to reduce downtime. Creating and maintaining standard support documentation to cover parking equipment operation … when required by the business and agreed with management. Competency in Parking Equipment (Nice to have), Microsoft Office and Windows OS, and a working knowledge of computer networking. Exceptional customer service skills, the ability to think logically, and enjoy problem-solving. The ideal candidate for this position will have a solid technical background in parking equipment support, the More ❯

team on 5 engineers. This is a hands-on technical leadership role, responsible for managing the day-to-day operations of the 2nd Line Support team, ensuring high-quality service delivery, and providing escalation support for complex technical issues. Proven experience of leading 2nd Line/Desktop Support teams Strong knowledge of: Microsoft 365 administration (Exchange Online, Teams, SharePoint … user management. Networking fundamentals (DNS, DHCP, TCP/IP, VPN). Hardware support and troubleshooting (PCs, laptops, printers). Experience with remote monitoring and management tools (RMM). Excellent customer service and communication skills. Ability to prioritise and manage multiple tasks in a fast-paced environment. You will be required to work in the office fulltime for this … opportunity. Desirable: ITIL Foundation certification. Experience with Azure AD, Intune, and endpoint management. Exposure to project work or service improvement initiatives. More ❯

Hybrid | Commutable to Chelmsford and London Eurobase is an international software and service provider, working with financial institutions in over 25 countries. We deliver enterprise solutions for insurance companies, banks, and financial institutions, alongside specialist IT recruitment services. With recognised expertise in reinsurance, insurance, and banking technology, we combine powerful software, industry knowledge, and a personal approach to build … long-term client partnerships. Our mission is simple: to help our customers succeed by delivering innovative solutions, exceptional service, and lasting value. We C.A.R.E about our values, they are important in helping us achieve our cultural aspirations and are in service to our Purpose and Mission. • Collaboration & Teamwork - To achieve successful results, we must work together effectively. Share … our Client Support team, working with global insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate technical and business issues, while ensuring excellent customer satisfaction. What you’ll do: Provide first-line support for enterprise (re)insurance applications Investigate incidents, triage issues, and escalate where necessary Communicate clearly and professionally with clients and More ❯

are met Learn from industry experts to upskill yourself The person IT Support experience Good communicator Commutable to Loughton Reference: BBBH22213 Keywords: IT, Excel, Microsoft, ConnectWise, Azure, Support tickets, Customer service, High profile clients, Retail & IT, Hardware, Risk mitigation,If you're interested in this role, click 'apply now' to forward an up-to-date copy of your More ❯

are met Learn from industry experts to upskill yourself The person IT Support experience Good communicator Commutable to Loughton Reference: BBBH22213 Keywords: IT, Excel, Microsoft, ConnectWise, Azure, Support tickets, Customer service, High profile clients, Retail & IT, Hardware, Risk mitigation,If you're interested in this role, click 'apply now' to forward an up-to-date copy of your More ❯

Security Alarm Service Engineer £45-48K + company van 26 Days Holiday Covering London and the surrounding areas 25 days holiday plus bank holidays Private medical scheme Are you a Security Service Engineer looking to take the next step in your career with one of the leading companies in the built environment? My client is looking for … an experienced and competent Security Systems Service Engineer. You will be servicing security systems, i.e., Intruder Alarms, CCTV & Access Control Systems, to the relevant industry standards, using your exceptional technical industry knowledge. Experience with IP-based networks and security systems. Responsibilities: Planned annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete … work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. Skills & experience: Experience within the Electronic Security industry. Experience with IP-based networks and security systems. Full UK driving license. Ability to lift and climb ladders. Experience working in a customer-facing environment. Problem-solving skills. More ❯

Security Alarm Service Engineer £45-48K + company van 26 Days Holiday Covering London and the surrounding areas 25 days holiday plus bank holidays Private medical scheme Are you a Security Service Engineer looking to take the next step in your career with one of the leading companies in the built environment? My client is looking for … an experienced and competent Security Systems Service Engineer. You will be servicing security systems, i.e., Intruder Alarms, CCTV & Access Control Systems, to the relevant industry standards, using your exceptional technical industry knowledge. Experience with IP-based networks and security systems. Responsibilities: Planned annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete … work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. Skills & experience: Experience within the Electronic Security industry. Experience with IP-based networks and security systems. Full UK driving license. Ability to lift and climb ladders. Experience working in a customer-facing environment. Problem-solving skills. More ❯

Security Alarm Service Engineer £45-48K + company van 26 Days Holiday Covering London and the surrounding areas 25 days holiday plus bank holidays Private medical scheme Are you a Security Service Engineer looking to take the next step in your career with one of the leading companies in the built environment? My client is looking for … an experienced and competent Security Systems Service Engineer. You will be servicing security systems, i.e., Intruder Alarms, CCTV & Access Control Systems, to the relevant industry standards, using your exceptional technical industry knowledge. Experience with IP-based networks and security systems. Responsibilities: Planned annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete … work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. Skills & experience: Experience within the Electronic Security industry. Experience with IP-based networks and security systems. Full UK driving license. Ability to lift and climb ladders. Experience working in a customer-facing environment. Problem-solving skills. More ❯

Security Alarm Service Engineer £45-48K + company van 26 Days Holiday Covering London and the surrounding areas 25 days holiday plus bank holidays Private medical scheme Are you a Security Service Engineer looking to take the next step in your career with one of the leading companies in the built environment? My client is looking for … an experienced and competent Security Systems Service Engineer. You will be servicing security systems, i.e., Intruder Alarms, CCTV & Access Control Systems, to the relevant industry standards, using your exceptional technical industry knowledge. Experience with IP-based networks and security systems. Responsibilities: Planned annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete … work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. Skills & experience: Experience within the Electronic Security industry. Experience with IP-based networks and security systems. Full UK driving license. Ability to lift and climb ladders. Experience working in a customer-facing environment. Problem-solving skills. More ❯

Security Alarm Service Engineer £45-48K + company van 26 Days Holiday Covering London and the surrounding areas 25 days holiday plus bank holidays Private medical scheme Are you a Security Service Engineer looking to take the next step in your career with one of the leading companies in the built environment? My client is looking for … an experienced and competent Security Systems Service Engineer. You will be servicing security systems, i.e., Intruder Alarms, CCTV & Access Control Systems, to the relevant industry standards, using your exceptional technical industry knowledge. Experience with IP-based networks and security systems. Responsibilities: Planned annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete … work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. Skills & experience: Experience within the Electronic Security industry. Experience with IP-based networks and security systems. Full UK driving license. Ability to lift and climb ladders. Experience working in a customer-facing environment. Problem-solving skills. More ❯

regularly. Analyse market data to inform product development and marketing strategies. Maintain CRM records and prepare accurate forecasts and budgets. Internal Collaboration Work closely with sales, marketing, logistics, and customer service teams to ensure smooth operations. Share insights and best practises with colleagues both in the UK and internationally. Qualifications & Skills We're looking for someone who: Has More ❯

regularly. Analyse market data to inform product development and marketing strategies. Maintain CRM records and prepare accurate forecasts and budgets. Internal Collaboration Work closely with sales, marketing, logistics, and customer service teams to ensure smooth operations. Share insights and best practises with colleagues both in the UK and internationally. Qualifications & Skills We're looking for someone who: Has More ❯

reputable dealership group, offering genuine career growth, a strong earning potential, and a supportive environment. Key Responsibilities Develop integrated sales and aftersales solutions for local business clients, ensuring exceptional customer service Prospect and grow relationships with fleet and SME customers to maximise business opportunities and retention Represent the dealership professionally, maintaining high standards of customer satisfaction Manage … enquiries, prepare quotations, and close B2B sales opportunities Ensure full compliance with FCA regulations in the sale and administration of finance and insurance products Handle customer data in line with Data Protection and GDPR regulations About You Proven experience in automotive business-to-business (B2B) or fleet/commercial vehicle sales Excellent relationship-building and negotiation skills Commercially aware More ❯

a Trainee Technical Advisor on a part time, flexible hours basis. This is a fantastic chance to start your career in the Technical Advisor field and provide the BEST customer service and advice to our customers. Please note that this Trainee Technical Advisor role is offered on a part time, flexible hours basis Hours to be 4 hours … in the cooler 6 months, or to cover holidays, or simply as required. The Role: As a Trainee technical Advisor, youll be committed to delivering an outstanding level of service, and youll be professional, driven and enthusiastic. The purpose of the Trainee Technical Advisor role is to provide underfloor heating technical advice and support to trade and domestic customers … the phone and via email. As this is a trainee role, no previous knowledge is required as full Training will be provided. You will provide the highest level of service to internal and external customers. You will be contracted to a set minimum number of hours per week, and you will be required to be flexible to work additional More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £26k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

teams and F2F site visits. Upgrade and repair PCs such as increasing RAM, changing CPU, GPU. Work with hardware devices like routers, switches and firewalls. Conduct software updates like service packs, security patches and driver updates. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge … understanding of IT systems and hardware. Basic knowledge of networking concepts. Good problem-solving skills and willingness to learn. Reliable and punctual with a proactive attitude. Good communication and customer service skills. Full UK Driving Licence and access to a car Salary, Hours&Benefits: £19,000-£20,000 per annum. 9am-5pm Monday to Friday. 20 days holiday More ❯

businesses adopting cutting-edge AI technologies. What Youll Do Serve as the first point of contact for clients using AI software solutions Troubleshoot product issues, provide solutions, and ensure customer satisfaction Collaborate with technical teams to resolve complex cases and improve system performance Support clients with onboarding, training, and product usage best practices Gather feedback to help enhance products … evolving tech sector. The chance to work in a dynamic, high-growth environment with strong advancement opportunities. Who Were Looking For Excellent communication and problem-solving skills. A logical, customer-focused approach with strong attention to detail. Ability to stay calm and solution-oriented when handling challenges. Prior experience in product support, customer service, or technical support More ❯