1 to 25 of 43 Permanent Customer Service Jobs in Essex

Application Deadline: 4 January 2026 Department: IT Location: Silverstone Description We are looking for an approachable and technically capable Service Desk Team Lead to manage our Service Desk team. You will champion daily IT operations, ensure outstanding customer service, and lead your team to provide effective … technical support background, ready to step into a leadership role and further develop their people management skills. Key Responsibilities Lead and manage a small Service Desk team, supporting their development, performance, and technical capability to deliver exceptional IT services. Act as the primary interface between IT and end users ...

deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Role Purpose To provide essential customer support for one of our longstanding automotive partners a leading global vehicle manufacturer. Working with the dealer network to review multiple customer warranty … claims and record findings in a bespoke tracking tool. Role Scope Accept and attempt to resolve enquiries from Customer Dealers (and Customer personnel) Record data as required into a bespoke computer application. Liaise with Customer Engineers/Staff on all issues associated directly with Prior Approval Helpdesk ...

personal accountability. Experience: You have a proven track record of exceeding quota in SaaS solution sales. The Role: Drive growth within our existing customer base in the Mid Market segment (300-1000 employees) Focus on expansion, upsell and cross-sell opportunities rather than net new business Build and deepen … adoption Partner with customers to: Understand evolving business goals, timelines, and success metrics Ensure ClickUp continues to deliver value as needs change Analyze customer usage data to: Identify trends and expansion signals Proactively address areas of risk and surface new opportunities Identify and engage new teams, departments, or business ...

Support Advisor – Braintree We are looking for a dedicated Product Support Advisor to join our clients team. This is a varied role requiring exceptional customer service, strong problem-solving skills, and the ability to apply technical knowledge effectively. Due to the location of the site, you must … call compliance requirements Handle manager escalation calls and emails raised by the team Liaise with third-party suppliers to resolve issues promptly Process customer queries politely and courteously in line with call compliance standards Skills & Experience Required Previous experience in a customer service role preferred Technical troubleshooting ...

time, permanent Salary : £24,000 Accessible by public transport Are you a confident communicator with a technical mindset and a passion for delivering outstanding service? This is a fantastic opportunity to join a respected, people-focused organisation where every customer interaction matters. You’ll be part … highly skilled team that provides technical advice and support across multiple channels – phone, email, and live chat – ensuring each customer receives accurate guidance and a first-class experience. This is not a passive support role — you’ll be proactive, commercially aware, and confident in recommending appropriate solutions ...

most forward looking, effective and financially sustainable Councils in the country. ECC will be a leading-edge digital council that drives excellent customer service with transformation at the heart of service excellence. The Product and Delivery team will provide product leadership and direction for essex.gov.uk. They will … programme and stakeholders to identify and prioritise automation opportunities. Integrate AI capabilities with RPA to improve operational efficiency and customer experience. Support and guide ECC’s internal developers to build long-term capability. Ensure all automations comply with governance, security, and performance standards. Provide ongoing optimisation and support ...

best. Blackline Safety is hiring a Client Success Manager, to join our growing team. This role will be responsible for the retention of the customer base within an assigned book of business and will work directly with customers, distribution partners and other stakeholders, communicate with them proactively and resolve … issues to ensure they are getting the most out of their investment in Blackline Safety products and services. Responsibilities: Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion ...

Service Desk Analyst Location: On-site Morden Duration: 3-6 months Rate: Up to £200 per day (Umbrella) We are seeking multiple IT Service Desk Analyst to provide 1st/2nd line support in Morden. This is an excellent opportunity to contribute to a high-profile rollout, working … part of a dedicated IT support team. Key Responsibilities: Provide high-quality customer support via phone and face-to-face. Act as a first point of contact for IT incidents and service requests Diagnose, troubleshoot, and resolve hardware and software issues. Support users working both remotely ...

finance department of the future. With over 120 billion financial transactions analyzed with MindBridge's AI, we set the standard for innovation, scalability, and customer satisfaction. At MindBridge, we're driven by innovation and excellence, united as a team to revolutionize financial integrity. Here, your ideas matter, and your … Consulting team, you are responsible for guiding the overall successful implementation and initial value realization of incoming MindBridge customers across different industries. This customer facing role requires a strong understanding of financial process and control transformation through technology enabled solutions. You will be expected to lead meetings with Senior ...

looking to step up into a more autonomous, client-facing role? Do you enjoy getting out on site, solving technical challenges, and delivering great customer experiences? This is a fantastic opportunity to join a fast-growing, award-winning Managed Service Provider working with modern workplace, cloud, and networking … technologies. We're looking for a Field Service Engineer (2nd Line) to support clients across the Yorkshire. The Role As a Field Service Engineer, you'll be providing on-site and remote technical support, tackling escalated issues, and helping to deliver high-quality IT services across a range ...

Analyst to join our dynamic IT team. This role is ideal for someone with a strong technical background and a passion for delivering exceptional customer service. You will be the first point of contact for IT issues, providing support both remotely and in person. Role and Responsibilities Deliver outstanding … customer service via phone, email, and face-to-face interactions. Diagnose and resolve technical issues efficiently, escalating when necessary. Support Windows 10/11 environments and Microsoft Office 365 applications. Assist with AOVPN, Autopilot, and Azure configurations (preferred). Provide remote support using VPN and other remote tools. ...

join our Information & Operations team. As an Information Assistant, you will play a critical role in the successful delivery of a responsive, high quality customer centric experience for our Staff and Students. The Information & Operations team provide innovative, reliable services which are continually adapted to meet the changing needs … external members, encouraging them to explore and make use of all our Library services. You will be part of an agile and flexible customer-focused team, that provides an efficient first line Library and IT service to support users with Library enquires, use of Library and IT resources ...

will provide high-quality 1st and 2nd line support across desktops, laptops, mobile devices, printers, and other endpoint hardware. The successful candidate will be customer-focused, technically capable and able to resolve incidents quickly and efficiently to keep systems running smoothly. Key Responsibilities Install, configure and maintain Windows … Windows 11 desktop environments Provide 1st & 2nd line IT support via the Service Desk Support users in both physical and VMWare virtual environments Install, configure and troubleshoot hardware and software for desktop and mobile devices Ensure communication systems deliver seamless service, resolving incidents promptly Administer Active Directory ...

Project Manager Location: Colchester (Hybrid with occasional international travel) Are you a proactive, detail-driven Project Manager looking to take ownership of high-profile customer projects across the UK and internationally We are working with an established organisation in the technology space that is looking to strengthen its project … land on time, within scope, and to an exceptional standard.This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys customer interaction, and wants to make a measurable impact on project success. What you’ll be doing Leading the coordination and delivery of customer ...

Trapeze ITS UK, a leading provider of intelligent transport systems, is looking for an enthusiastic and energetic Trainee Field Service Engineer to join our dedicated day shift team. This role is integral to maintaining and enhancing our field-based systems, ensuring that we deliver exceptional service … trainee position, this role is designed to support learning and professional growth, with a strong emphasis on proactive problem-solving and outstanding customer service. Our core values: Growth, Outcomes, Lean and Data are woven into every aspect of this role. Location: Loughton, Essex (with expectation of working in London ...

Lead and manage a team of agents (Helpdesk Engineers, Parts & Logistics Specialists) to deliver high-quality service to dealers and customers. Ensure team performance, operational excellence, and continuous improvement in line with project objectives. Key Activities and Responsibilities Supervise and coach a team of frontline agents (technical, and parts … resolution. Experience in a diagnostic environment and troubleshooting technical issues. Depending on the Helpdesk, Qualified to Senior/Master Technician/IT Qualification. Customer service experience. Experience in Team leadership. Minimum 5 years experience supporting remote office and end users. Knowledge: Automotive aftersales operations with focus on Technical ...

Lead and manage a team of agents (Helpdesk Engineers, Parts & Logistics Specialists) to deliver high-quality service to dealers and customers. Ensure team performance, operational excellence, and continuous improvement in line with project objectives. Key Activities and Responsibilities Supervise and coach a team of frontline agents (technical, and parts … resolution. Experience in a diagnostic environment and troubleshooting technical issues. Depending on the Helpdesk, Qualified to Senior/Master Technician/IT Qualification. Customer service experience. Experience in Team leadership. Minimum 5 years experience supporting remote office and end users. Knowledge: Automotive aftersales operations with focus on Technical ...

Security Alarm Service Engineer £45-48K + company van 26 Days Holiday Covering London and the surrounding areas 25 days holiday plus bank holidays Private medical scheme Are you a Security Service Engineer looking to take the next step in your career with one of the leading … companies in the built environment? My client is looking for an experienced and competent Security Systems Service Engineer. You will be servicing security systems, i.e., Intruder Alarms, CCTV & Access Control Systems, to the relevant industry standards, using your exceptional technical industry knowledge. Experience with IP-based networks and security ...

Security Alarm Service Engineer £45-48K + company van 26 Days Holiday Covering London and the surrounding areas 25 days holiday plus bank holidays Private medical scheme Are you a Security Service Engineer looking to take the next step in your career with one of the leading … companies in the built environment? My client is looking for an experienced and competent Security Systems Service Engineer. You will be servicing security systems, i.e., Intruder Alarms, CCTV & Access Control Systems, to the relevant industry standards, using your exceptional technical industry knowledge. Experience with IP-based networks and security ...

Security Alarm Service Engineer £45-48K + company van 26 Days Holiday Covering London and the surrounding areas 25 days holiday plus bank holidays Private medical scheme Are you a Security Service Engineer looking to take the next step in your career with one of the leading … companies in the built environment? My client is looking for an experienced and competent Security Systems Service Engineer. You will be servicing security systems, i.e., Intruder Alarms, CCTV & Access Control Systems, to the relevant industry standards, using your exceptional technical industry knowledge. Experience with IP-based networks and security ...

Data Science. You will support the business by analysing vehicle finance sales data, identifying trends, and providing actionable insights to improve sales performance, customer engagement, and operational efficiency. This role blends technical data skills with business acumen, enabling you to contribute to strategic and operational decision-making while developing … dynamic and varied career, thanks to the wide range of activities and businesses within our Group. Whether your passion lies in finance, sales, customer service, marketing & digital innovation, or operational excellence, there is a place for you here. We are looking for someone who can start immediately/ ...

Advanced Excel skills. Understanding of HR processes. Strong numeracy skills, attention to detail and high degree of accuracy in work performed. High standard of customer service. Good organisational skills with an ability to follow processes from start to finish. Strong written and verbal communication skills, including translating raw data ...

were looking for someone who enjoys variety, takes pride in delivering high-quality work, and thrives in a role thats both hands-on and customer-focused. If you love being out on the road, solving problems, and working with modern tech, this is the role for you. What Youll … Doing Installing PCs, routers, switches, phones, and small office setups at customer sites Carrying out onsite break/fix troubleshooting Supporting our 1st and 2nd line teams remotely Getting involved in customer onboarding and deployment activities Documenting completed work and updating tickets Assisting project teams with scheduled installations ...

your role will be ensuring our technology is highly scalable and performs with minimal latency, shaping the tools that empower clients to transform customer service and create new interactive experiences. You will directly manage about 6-8 engineers from various skill sets (Frontend and Backend) and work closely … local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions ...

commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. Purpose To ensure the quality of customer applications through manual and automated testing Duties Develop and enhance Selenium test suite, both by creating new tests and refining existing ones. Implement upgrades to the Selenium test framework to ensure optimal ...