1 to 25 of 29 Permanent Customer Service Jobs in Essex

line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point … assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions. Help ...

platforms within the London Market Insurance sector, developing a strong foundation for a successful IT career. This role is a mix between technical and customer service supporting an Insurance Claims platform. Excellent communication skills are essential, as you’ll be liaising directly with clients to deliver an outstanding … customer service experience while supporting key technology platforms. Key Responsibilities Provide first-line application support by responding promptly and professionally to user queries via phone, email, and ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAs. Troubleshoot a broad range of issues, from password ...

deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description Job Purpose: The IT Service Desk Manager is responsible for leading and managing the IT service desk team to ensure efficient and effective delivery of IT support services across … organization. This role ensures high levels of customer satisfaction, timely resolution of incidents and requests, and continuous improvement of service desk operations. Key Responsibilities: Team Leadership & Management Lead, mentor, and develop a team of service desk analysts and technicians. Conduct regular performance reviews and provide coaching ...

technology platforms within the London Market Insurance sector, gaining valuable experience to build a successful IT career. This role combines technical problem-solving with customer service, supporting an insurance claims platform and delivering exceptional user experiences. Key Responsibilities Provide first-line application support via phone, email, and ITSM … SLAs. Troubleshoot a wide range of issues, from password resets and system guidance to more complex queries, including API-related problems. Triage and prioritise service requests and incidents, balancing routine tasks with advanced application queries. Support onboarding activities, including account setup and access permissions. Deliver excellent customer service ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

/7 rota. This is a full time site based role at our LON1 site in Dagenham. What we are looking for Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively involved in the on-going technical evaluation of all plant … correct operation of the critical services of the Data Centers Supervising staff, both in-house and external suppliers to deliver a highly focused client service Co-ordinating planned and unplanned maintenance activities Ensuring the maintenance of accurate plant records, information and reporting systems You will have site sign ...

phase of growth, in an impactful team to provide advanced technical support and act as the escalation point for complex incidents and service requests across the organisation, as well as mentoring the 1st line team to improve overall service quality.– It’s a great time to embark … Trust membership – counselling, wellbeing and financial support for the retail industry Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme ...

client, a well-established Managed Service Provider based in Colchester, is looking to expand their technical team with an experienced IT Support Engineer level 2–3 or IT Systems Engineer. The successful candidate will be technically strong, customer-focused, and comfortable working independently as well as part … Azure AD, Exchange (on-prem & M365) and PowerShell • Experience supporting virtualised environments • Good understanding of networking fundamentals (DNS, DHCP, VLANs, routing) • Excellent communication and customer service skills • Full UK driving licence and access to own vehicle with business insurance Desirable Skills & Technologies • VMware ESXi/vSphere/Veeam ...

retail trading websites (Fonehouse & Metrofone). Fonehouse has been an established phone retailer, trading on the High Street since the 1990 s. Approaching a customer base of nearly half a million. We have contracts with major network operators such as Three and Vodafone and believe in offering our customers … absolute best customer service at fantastic prices. THE ROLE Working within a small team you will be responsible for ensuring that you seek opportunities to promote the company brand locally by delivering multiple sales activities, including reaching out to previous and existing customers by phone to promote ...

Security Alarm Service Engineer £45-48K + company van 26 Days Holiday Covering London and the surrounding areas 25 days holiday plus bank holidays Private medical scheme Are you a Security Service Engineer looking to take the next step in your career with one of the leading … companies in the built environment? My client is looking for an experienced and competent Security Systems Service Engineer. You will be servicing security systems, i.e., Intruder Alarms, CCTV & Access Control Systems, to the relevant industry standards, using your exceptional technical industry knowledge. Experience with IP-based networks and security ...

global financial technology company, the Head of Enterprise Merchant Relationship Management, EMEA leads our large merchant client engagement, growth and retention efforts to drive customer satisfaction and loyalty. As the primary point of contact for key clients, this role ensures that client needs are met, relationships are nurtured … clients, understanding their needs and goals to effectively anticipate and address their needs Serve as the primary point of contact for clients, providing exceptional customer service and support Monitor and analyse client satisfaction and loyalty metrics, identifying areas for improvement and implementing action plans to increase overall satisfaction ...

commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. Purpose To ensure the quality of customer applications through manual and automated testing Duties Develop and enhance Selenium test suite, both by creating new tests and refining existing ones. Implement upgrades to the Selenium test framework to ensure optimal ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary ...

below systems (Not all essential): ?Texecom ?Pyronix ?Risco ?Scantronic ?Fermax ?Paxton ?BPT ?Hikvison Strong understanding of IP Networking Hardworking and dedicated to offering excellent customer service Excellent communication skills both verbal and written Strong problem-solving and organisational skills Ability to safely use tools and installation equipment Clean ...

associated products. Full training provided. The Applications Engineer/Internal Sales Executive/Technical Sales Support role will ideally any sales, technical support, customer service or technical background associated with engineering, Full training is being provided, however having previously sold an engineering product, spare parts or a background … guidance to clients, ensuring HVAC solutions meet performance and design requirements. Provide technical support and cover to other Sales Engineers and all aspects of Customer services - e.g. order processing, expediting, documentation, proposals etc. Product specification for HVAC ventillation products and solutions plus after sales and service support. Liaise ...

accurate day-to-day finance processes, well organised administration and effective coordination across departments with a strong focus on finance administration, credit control and customer services. The role requires building good relationships with suppliers and external support to keep systems, compliance documents and workplace standards running smoothly. Main Duties ...

accurate day-to-day finance processes, well organised administration and effective coordination across departments with a strong focus on finance administration, credit control and customer services. The role requires building good relationships with suppliers and external support to keep systems, compliance documents and workplace standards running smoothly. Main Duties ...

years, they’ve been selecting venues, managing events, and sourcing travel and accommodation for hundreds of organisations. Their reputation is built on integrity, outstanding customer service, and delivering high-quality, tailor-made solutions that meet each client’s unique needs. Withing the role your will be working ...

Role : Production Print Service Technician Location: Field Based - South East Employer: CV Bay Ltd (Recruiting on behalf of a leading technology solutions provider) Role: CV Bay are looking for a Production Print Service Technician to join a well‑established and respected technology solutions provider. In this field‑based … role, you'll be the face of the business on customer sites, delivering expert technical support and ensuring high‑end production print equipment performs at its best. Your responsibilities will include: Diagnosing and resolving technical faults Installing and networking PPD devices Providing customer training to help users ...

Operations leadership structure and reports into a Senior Engineering/Technical Director-level leader , acting as the senior on-site authority for technical operations, service delivery and incident response. The position is heavily focused on hands-on operational leadership , supplier management and customer-facing delivery, ensuring the site … operation while still contributing to wider strategy and continuous improvement. Key Responsibilities Act as the senior on-site technical authority, supporting delivery across all customer contracts and operational obligations Ensure 100% availability of all mechanical, electrical and life safety systems Oversee day-to-day operation and monitoring ...