6 of 6 Permanent SLA Jobs in Essex

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

Level Agreements. Be an escalation point for service desk tickets for 3rd line escalations. Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalation Ownership an input to solution designs at all levels (High Level, Low Level and Technical) Creation of test plans to ensure required quality ...

servers and peripheral devices Experience coordinating hardware builds, repairs and deployment activities Understanding of stock control, inventory management and procurement processes Experience working within SLA-driven service environments Strong organisational and workload management skills Excellent communication and stakeholder management abilities Strong attention to detail and commitment to quality standards ...

help improve Vestd s offering and customer experience Key deliverables for this role Continual improvement to MRR Tickets completed and time to serve SLA Improvements in cost to serve Reviews, testimonials Customer retention Referrals Upgrades Essential elements for this role These are the skills and qualifications we consider essential ...

team, you'll contribute to a strong service culture built on collaboration, knowledge‑sharing, and customer focus. Key Responsibilities Deliver technical support within agreed SLA timeframes Diagnose and resolve faults efficiently and accurately Perform routine maintenance, updates, and modifications Assist with equipment installations and configuration Understand and adhere to SLAs ...