including management of vendors to ensure services are fully operational and performing as expected. Support the development and implementation of key servicelevel agreements (SLA's) and operational level agreements (OLA's). Maintenance of a small number of internally developed applications using VB.net Manage incidents, problems and changes to More ❯
the customer's trusted advisor. The successful candidate will be an integral part of managing customers on behalf of Computacenter, facilitating their service issues, SLA uptimes, reporting, and strengthening the customer relationship through the delivery of the service and providing a positive Customer Experience. You will be stakeholder facing and More ❯
team performance to ensure service levels are met. Respond to escalated customer requests from your team and internal departments. Proactively advise internal teams regarding SLA status and customer feedback with recommendations for how to improve product or process. Develop and ensure that department procedures are properly documented and regularly reviewed More ❯
some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will More ❯
Employment Type: Permanent
Salary: £38000 - £42000/annum Progression, Training, Company Benef
some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will More ❯
Employment Type: Permanent
Salary: £38000 - £42000/annum Progression, Training, Company Benef
in-7 shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond More ❯
in-7 shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond More ❯
in-7 shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond More ❯
a timely manner and adhere to any SLAs set Carry out initial support and classification of Tickets and Service Requests to determine the correct SLA/urgency Invoke appropriate Technical Escalation in line with the Escalation Policy to ensure the contractual SLA is achieved Call handling for all inbound user More ❯
